[kictanet] Safaricom SMS Swindlers

[Mike Theuri]

If the messages and calls are getting from one network to another it
implies an interconnection agreement already exists. This is could
very well be a technical problem involving GSM/CDMA messaging
protocols or other reasons which may be non technical. If consumers
have been complaining and the provider has nothing to resolve the
matter or issue refunds, consumers have a right to seek redress
through other avenues.

The best and simplest resolution would be for the provider to review
their billing records for SMS sent to Telkom Wireless and credit those
accounts for billings made while ensuring that the problem does not
occur again. In regards to recourse there is plenty of recourse
particularly for prepaid accounts as opposed to post paid accounts
where the provider has already received funds and failed to deliver a
service that has been paid for.


On 8/27/07, Eric aligula <jairah at kippra.or.ke> wrote:
> Barrack,
>
> True it is the charges.  I don't know about fair, but if you take Safaricom
> to court, they can argue that they had no agreement with Telkom to provide
> that service. What recourse do you have then?
>
>
> Eric Aligula Magolo
> Senior Policy Analyst
> Infrastructure and Economic Services Division
> Kenya Institute for Public Policy Research and Analysis
> P.O. Box 56445, 00200 Nairobi, Kenya
> Telephone:       +254-20-2719933/4
> Fax:                 +254-20-2719951
> E-mail:             jairah at kippra.or.ke
>
> URL:               www.kippra.org
>
> First, they ignore you, then they laugh at you, then they fight you, then
> you win.  Mahatma Gandhi
> "Ex Africa semper aliquid novi"
>
>
>
> -----Original Message-----
> From: Barrack Otieno [mailto:otieno.barrack at gmail.com]
> Sent: Monday, August 27, 2007 5:02 PM
> To: Eric aligula; KICTAnet ICT Policy Discussions
> Subject: Re: [kictanet] Safaricom SMS Swindlers
>
> Bwana aligula the contentious issues are the charges, with or without
> the sla's is it fair?
>
> On 8/27/07, Eric aligula <jairah at kippra.or.ke> wrote:
> > Alex,
> >
> > Does Safaricom have service agreement with Telkom in respect of this
> > service?
> >
> > Kind regards,
> >
> > Eric Aligula Magolo
> > Senior Policy Analyst
> > Infrastructure and Economic Services Division
> > Kenya Institute for Public Policy Research and Analysis
> > P.O. Box 56445, 00200 Nairobi, Kenya
> > Telephone:       +254-20-2719933/4
> > Fax:                 +254-20-2719951
> > E-mail:             jairah at kippra.or.ke
> >
> > URL:               www.kippra.org
> >
> > First, they ignore you, then they laugh at you, then they fight you, then
> > you win.  Mahatma Gandhi
> > "Ex Africa semper aliquid novi"
> >
> >
> >
> > -----Original Message-----
> > From: Alex Gakuru [mailto:alex.gakuru at yahoo.com]
> > Sent: Monday, August 27, 2007 9:29 AM
> > To: jairah at kippra.or.ke
> > Cc: KICTAnet ICT Policy Discussions
> > Subject: [kictanet] Safaricom SMS Swindlers
> >
> > Dear Consumer,
> >
> > It has come to our notice that Safaricom is charging
> > but blocking SMS sent to Telkom Wireless network.
> > Charging for undelivered goods and services is
> > outright theft, and criminal acts under Kenya Laws.
> >
> > Their Network accepts SMS from Telkom Wireless but
> > replies to these message instantly report "message
> > sending failed" although Safaricom still eat your
> > balance.
> >
> > We have been at Telcos malpractices since 2005 and now
> > it is time to change the strategies. We are filing a
> > lawsuit against Safaricom Ltd and we need as many
> > petitions as possible. Kindly send your electronic
> > petition directly to me assist our lawyers in filing
> > the suit.
> >
> > Regards
> >
> > Alex Gakuru
> > Chairman, ICT Consumers Association of Kenya
> >
> >
> >
> >
> ____________________________________________________________________________
> > ________
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> >
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>
> --
> Barrack O. Otieno
> Project Discovery
> P.o. Box 21386
> Nairobi 00100
> Tel:
> +254721325277
> +254726544442
> +254733229925
> http://projectdiscovery.or.ke
>
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