<div dir="ltr"><div>Hi <a class="gmail_plusreply" id="plusReplyChip-5" href="mailto:eddiekiama@gmail.com" tabindex="-1">@Mutemi wa Kiama</a> ,</div><div><br></div><div>Its quiet unfortunate, i hope the Communications Authority can weigh in on the issue, i would also like to get the perspective of listers working for the Telcos.</div><div><br></div><div>Best <br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Feb 1, 2022 at 1:44 PM Mutemi wa Kiama <<a href="mailto:eddiekiama@gmail.com">eddiekiama@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="auto">This issue is very painful to me Barrack. I lost my REGISTERED modem line that I had used for over 7 years this way. Shame on you Safaricom. What's the use of line registration if you can't bother calling me on any of my two other Safaricom lines to inform me of the pending loss? #UshenziKE!<br><br><div>Warm regards,<br><br>Mutemi wa Kiama<br><br>Team Captain, This Is Africa: <a href="https://thisisafrica.me" target="_blank">https://thisisafrica.me</a><br><br>Thoughts become things... choose the good ones!<br><br>-----------------------------------------------------------------------------------------------------------------------------<br><br>Public Intellectual, Social Justice & Social Accountability Entrepreneur, Strategic Planning & Organizational Development Facilitator, Strategic Communications, Movement Building Coach, Human Rights Defender, <br><br>#DevolutionIsRevolution Champion.<br><br>The Wanjiku Agenda Kenya Foundation (WAKenya)<br>Ordinary, fearless Kenyans.<br><br><a href="https://www.linkedin.com/in/edwin-mutemi-wa-kiama-1aa51615/" target="_blank">https://www.linkedin.com/in/edwin-mutemi-wa-kiama-1aa51615/</a><br><br>Sauti Ya Wanjiku Social Movement <a href="http://www.sautiyawanjiku.com" target="_blank">www.sautiyawanjiku.com</a><br><br><a href="https://www.facebook.com/wanjikurevolutionkenya" target="_blank">https://www.facebook.com/wanjikurevolutionkenya</a><br><br><a href="https://twitter.com/WanjikuRevolt" target="_blank">https://twitter.com/WanjikuRevolt</a><br><br><a href="https://twitter.com/MutemiWaKiama" target="_blank">https://twitter.com/MutemiWaKiama</a><br><br><a href="http://www.scribd.com/wmkenya" target="_blank">http://www.scribd.com/wmkenya</a><br><br>"Never doubt that a small group of thoughtful, committed people can change the world. Indeed, it is the only thing that ever has." ~Margaret Mead</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Feb 1, 2022, 11:54 Barrack Otieno via KICTANet <<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div>Many thanks James for saving my skin. <a class="gmail_plusreply" id="gmail-m_4845453561176456932m_-7400355577036254330plusReplyChip-4" href="mailto:ahussein@kictanet.or.ke" rel="noreferrer" target="_blank">@Ali Hussein</a> i fully agree with you on the Simcard issue. Another small matter is the issue of lines being deleted after a few days because they have not been topped up. Can someone educate me on the rationale behind this issue, doesn't it contravene consumer rights?</div><div><br></div><div><br></div><div>Regards<br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Feb 1, 2022 at 9:22 AM James Mbugua via KICTANet <<a href="mailto:kictanet@lists.kictanet.or.ke" rel="noreferrer" target="_blank">kictanet@lists.kictanet.or.ke</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="auto">I doubt you will get any Kenyans arguing against cheaper calling rates. That is where public interest lies...<div dir="auto"><br></div><div dir="auto">JG</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, 1 Feb 2022, 06:54 Ali Hussein via KICTANet, <<a href="mailto:kictanet@lists.kictanet.or.ke" rel="noreferrer" target="_blank">kictanet@lists.kictanet.or.ke</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div dir="ltr"><div class="gmail_default" style="font-family:georgia,serif"><a class="gmail_plusreply" id="gmail-m_4845453561176456932m_-7400355577036254330gmail-m_-1422938247648187534m_-2669180114885083683plusReplyChip-0" href="mailto:otieno.barrack@gmail.com" rel="noreferrer noreferrer" target="_blank">@Barrack Otieno</a> <br clear="all"></div><div class="gmail_default" style="font-family:georgia,serif"><br></div><div class="gmail_default" style="font-family:georgia,serif">The fact that the CA is a government entity doesn't necessarily mean they have the public interest at heart. What empirical evidence can you share with us that can confirm this? For example this message below that I keep on getting from Safaricom every month, despite the fact that I know I'm in compliance with this regulation. If you ask as the Safaricom peeps they say it's a regulatory requirement to send us repeat messages despite the fact that they (Safaricom) already have the details of my compliance in their database.</div><div class="gmail_default" style="font-family:georgia,serif"><br></div><div class="gmail_default" style="font-family:georgia,serif"><span style="background-color:rgb(32,33,36);color:rgb(232,234,237);font-family:Roboto,Arial,sans-serif;font-size:16px;font-variant-ligatures:none;letter-spacing:0.1px;white-space:pre-wrap">Dear Customer, urgently visit an M-PESA Agent, Dealer, or Safaricom Shop with original ID to update your SIM registration. </span></div><div class="gmail_default" style="font-family:georgia,serif"><span style="background-color:rgb(32,33,36);color:rgb(232,234,237);font-family:Roboto,Arial,sans-serif;font-size:16px;font-variant-ligatures:none;letter-spacing:0.1px;white-space:pre-wrap">Dial *106# for lines registered to you</span></div><div class="gmail_default" style="font-family:georgia,serif"><b style="font-family:Arial,Helvetica,sans-serif"><font size="2" face="georgia, serif"><br></font></b></div><div class="gmail_default" style="font-family:georgia,serif">I get this message like clockwork every month. There are other examples but this is one of them. </div><div class="gmail_default" style="font-family:georgia,serif"><br></div><div class="gmail_default" style="font-family:georgia,serif"><b style="font-family:Arial,Helvetica,sans-serif"><font size="2" face="georgia, serif"><br></font></b></div><div class="gmail_default" style="font-family:georgia,serif"><b style="font-family:Arial,Helvetica,sans-serif"><font size="2" face="georgia, serif">Ali
Hussein</font></b><br></div><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><p style="margin:0in 0in 0pt"><font size="2" face="georgia, serif"><span>Fintech | </span>Digital Transformation</font></p><p style="margin:0in 0in 0pt"><br></p><p style="margin:0in 0in 0pt"><font size="2"><span style="font-family:georgia,serif"><span>T<font size="2">el: +254 713 60<font size="2">1113</font></font><br></span></span></font></p><p style="margin:0in 0in 0pt"><font size="2"><span style="font-family:georgia,serif"><span>Twitter: @AliHKassim</span><span></span></span></font></p><font size="2"><span style="font-family:georgia,serif">
</span></font><p style="margin:0in 0in 0pt"><font size="2"><span style="font-family:georgia,serif"><span>Skype: abu-jomo</span></span></font></p><p style="margin:0in 0in 0pt"><font size="2"><span style="font-family:georgia,serif"><span>LinkedIn: <a href="http://ke.linkedin.com/in/alihkassim" rel="noreferrer noreferrer" target="_blank">http://ke.linkedin.com/in/alihkassim</a></span><a href="http://ke.linkedin.com/in/alihkassim" rel="noreferrer noreferrer" target="_blank"><span style="color:windowtext;text-decoration:none"></span></a></span></font></p><p style="margin:0in 0in 0pt"><font size="2"><span style="font-family:georgia,serif"><br></span></font></p><p style="font-size:small;margin:0cm 0cm 0.0001pt;background-image:initial;background-position:initial;background-repeat:initial"><span style="font-size:9pt;font-family:georgia;color:black"><br></span></p><font size="2"><span style="font-family:georgia,serif"><span><br><font size="1">Any information of a personal nature expressed in this email are purely mine and do not necessarily reflect the official positions of the organizations that I work with.</font></span></span></font><span style="font-family:"Baskerville Old Face",serif;font-size:11pt"></span><span style="font-size:11pt"></span>
<span style="font-family:"Baskerville Old Face",serif"></span></div></div></div></div></div></div></div></div></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, Jan 31, 2022 at 1:18 PM Barrack Otieno via KICTANet <<a href="mailto:kictanet@lists.kictanet.or.ke" rel="noreferrer noreferrer" target="_blank">kictanet@lists.kictanet.or.ke</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><a class="gmail_plusreply" id="gmail-m_4845453561176456932m_-7400355577036254330gmail-m_-1422938247648187534m_-2669180114885083683gmail-m_-6741279087899835824plusReplyChip-2" href="mailto:ahussein@kictanet.or.ke" rel="noreferrer noreferrer" target="_blank">@Ali Hussein</a><div> on this matter, I will cast my lot with the Communications Authority. My thoughts are CA has public interest at heart whereas Telcos have commercial interest. I also think it is good the matter is being handled out of court. We must explore alternative dispute resolution mechanisms as a country that upholds multistakeholder principles. Spectrum as a resource should be availed for all citizens affordably, the Citizen must come first after which financial considerations can follow.</div><div><br></div><div>Thank you</div><div><br></div><div>Best Regards<br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Jan 25, 2022 at 9:22 AM Hezron Gikanga via KICTANet <<a href="mailto:kictanet@lists.kictanet.or.ke" rel="noreferrer noreferrer" target="_blank">kictanet@lists.kictanet.or.ke</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
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<p class="MsoNormal"><span lang="EN-US">Ali & everyone else, thanks for the insights, and illuminating questions.<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-US">My perspective below (+disclosures).<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-US">Hez Gikang’a<u></u><u></u></span></p>
<p class="MsoNormal"><span><u></u> <u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:12pt;color:black">From: </span></b><span style="font-size:12pt;color:black">KICTANet <kictanet-bounces+hezron.gikanga=<a href="mailto:thearcrayon.com@lists.kictanet.or.ke" rel="noreferrer noreferrer" target="_blank">thearcrayon.com@lists.kictanet.or.ke</a>> on behalf of Ali Hussein via KICTANet <<a href="mailto:kictanet@lists.kictanet.or.ke" rel="noreferrer noreferrer" target="_blank">kictanet@lists.kictanet.or.ke</a>><br>
<b>Reply to: </b>Kenya's premier ICT Policy engagement platform <<a href="mailto:kictanet@lists.kictanet.or.ke" rel="noreferrer noreferrer" target="_blank">kictanet@lists.kictanet.or.ke</a>><br>
<b>Date: </b>Tuesday, 25 January 2022 at 08:11<br>
<b>To: </b>Hezron Gikanga <<a href="mailto:Hezron.Gikanga@thearcrayon.com" rel="noreferrer noreferrer" target="_blank">Hezron.Gikanga@thearcrayon.com</a>><br>
<b>Cc: </b>Ali Hussein <<a href="mailto:ali@hussein.me.ke" rel="noreferrer noreferrer" target="_blank">ali@hussein.me.ke</a>><br>
<b>Subject: </b>Re: [kictanet] Safaricom battling pricing power with CA<u></u><u></u></span></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><span style="font-family:Georgia,serif">Kivuva and listers<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-family:Georgia,serif"><u></u> <u></u></span></p>
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<p class="MsoNormal"><span style="font-family:Georgia,serif">This is a very interesting case and could probably serve as a case study worldwide. At this point in time I have more questions than answers:-<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-family:Georgia,serif"><u></u> <u></u></span></p>
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<p class="MsoNormal"><span style="font-family:Georgia,serif">1. The Telco sector is an interesting one. Where do we draw the line between Market Power, abuse of Market Power, Free Markets, centralized control of power by Regulators? I can go on and on. </span><i><span style="font-family:Georgia,serif;color:red" lang="EN-US">(there
are several studiesconducted on the state of competitiveness in the industry over the last decade plus, across different market segments, and when I was at Airtel Africa a decade ago, this is one of the ‘internecine wars’ we fought – both against the Regulator
CA (whom I firmly believe isn’t fair), and against the dominant player then. A groundbreaking Analysys Mason report back then was edited to soften some of the findings, and so nothing was (effectively done) to rein some of the predatory and abusive practices
(in the name of GoK-ownership and ‘free/fair competition). There are also comparative studies from other markets, tests, and models to go by..…I doubt that there was goodwill/political willpower to effect some of the changes..case in point is that several
draft pieces of legislation/amendments have been brought by individual legislators for a ‘market-correction’..they haven’t gone far..will Ezra Chiloba et al succeed now? Time wll tell..<u></u><u></u></span></i></p>
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<p class="MsoNormal"><span style="font-family:Georgia,serif">2. I can't help but wonder whether the current regulatory environment is fit for purpose and whether the Telcos themselves are stuck in the '80s and the regulator with them?
</span><span style="font-family:Georgia,serif" lang="EN-US">Good question. <i><span style="color:red">Refer to above. And the question of independence of the Regulators (not just CA and CAK) from undue political influence & fatalistic nationalistic tendencies….</span></i></span><span style="font-family:Georgia,serif">Isn't
it time to take into consideration that the cheese is moving or has moved and that VOIP-type services have eaten into the traditional voice market and these guys continue to fight for what's remaining of the market?
</span><i><span style="font-family:Georgia,serif;color:red" lang="EN-US">Yes, re the market segments looked at, and the inevitable nature of the evolution/march of the tech revolution</span></i><span style="font-family:Georgia,serif" lang="EN-US">…</span><span style="font-family:Georgia,serif">Has
a study been done on what percentage of the voice market is going to VOIP? </span><i><span style="font-family:Georgia,serif;color:red" lang="EN-US">Do the technocrats in the Regulatory space have requisite skillsets and motivation to grasp the business models,
workings of the industry, and import of their determinations? For the sake of argument, revisit the debate on distributed ledgers/block-chain….<u></u><u></u></span></i></p>
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<p class="MsoNormal"><span style="font-family:Georgia,serif"><u></u> <u></u></span></p>
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<p class="MsoNormal"><span style="font-family:Georgia,serif">3. Are we fighting the wrong war? </span><i><span style="font-family:Georgia,serif;color:red" lang="EN-US">Maybe. Reframe this to focus on the benefits for the consumer, and industry, if we are
to truly be the ‘silicon savanna’ that we aspire to<u></u><u></u></span></i></p>
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<p class="MsoNormal"><span style="font-family:Georgia,serif"><u></u> <u></u></span></p>
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<p class="MsoNormal"><span style="font-family:Georgia,serif">4. Last but not least how do we as a country reason out without going to court? </span><i><span style="font-family:Georgia,serif;color:red" lang="EN-US">Alternative Dispute Resolution (ADR) works,
but where all parties have faith in both the dispute resolution process/mechanisms, the competency and ‘agnosticism’ of the adjudicators and in the enforcement of the decisions reached. Without that the courts remain the only viable option for aggrieved parties
(at the risk of falling out of favor with the Regulators et al..)</span></i><i><span style="font-family:Georgia,serif" lang="EN-US"><u></u><u></u></span></i></p>
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<p class="MsoNormal"><span style="font-family:Georgia,serif">My two cowrie shells.<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-family:Georgia,serif">Regards<u></u><u></u></span></p>
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<p style="margin:0cm"><b><span style="font-size:10pt;font-family:Georgia,serif">Ali Hussein</span></b><u></u><u></u></p>
<p style="margin:0cm"><span style="font-size:10pt;font-family:Georgia,serif">Fintech | Digital Transformation</span><u></u><u></u></p>
<p style="margin:0cm"><u></u> <u></u></p>
<p style="margin:0cm"><span style="font-size:10pt;font-family:Georgia,serif">Tel: +254 713 601113</span><u></u><u></u></p>
<p style="margin:0cm"><span style="font-size:10pt;font-family:Georgia,serif">Twitter: @AliHKassim</span><u></u><u></u></p>
<p style="margin:0cm"><span style="font-size:10pt;font-family:Georgia,serif">Skype: abu-jomo</span><u></u><u></u></p>
<p style="margin:0cm"><span style="font-size:10pt;font-family:Georgia,serif">LinkedIn:
<a href="http://ke.linkedin.com/in/alihkassim" rel="noreferrer noreferrer" target="_blank">http://ke.linkedin.com/in/alihkassim</a></span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:10pt;font-family:Georgia,serif"><br>
</span><span style="font-size:7.5pt;font-family:Georgia,serif">Any information of a personal nature expressed in this email are purely mine and do not necessarily reflect the official positions of the organizations that I work with.</span>
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<p class="MsoNormal">On Mon, Jan 24, 2022 at 9:20 PM Mwendwa Kivuva via KICTANet <<a href="mailto:kictanet@lists.kictanet.or.ke" rel="noreferrer noreferrer" target="_blank">kictanet@lists.kictanet.or.ke</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">Safaricom has a huge pricing power in voice services, making it difficult for rivals Airtel Kenya and Telkom Kenya to compete with it, the Communications Authority of Kenya (CA) has said.<u></u><u></u></p>
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<p class="MsoNormal">The regulator made the disclosure in its response to a case filed by Safaricom at the Communications And Multimedia Appeals Tribunal seeking to stop CA from cutting the mobile termination rate (MTR) per minute to Sh0.12 from Sh0.99.<u></u><u></u></p>
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<p class="MsoNormal">MTRs are the charges levied by a mobile service provider on other telecommunications service providers for terminating calls on its network.<u></u><u></u></p>
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<p class="MsoNormal">Safaricom argues that the reduction of the charge, which was to take effect at the start of this year, ignores the cost of doing business in the telecommunications industry.<u></u><u></u></p>
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<p class="MsoNormal">The regulator responded by stating that the leading telco has the lowest cost of operations, allowing it to run promotions at prices below the MTR and which its rivals are not in a position to match.<u></u><u></u></p>
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<p class="MsoNormal">Safaricom’s leading market share has seen it charge its rivals more than it pays out to them, leaving it in a net profitable position.<u></u><u></u></p>
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<p class="MsoNormal">More ... <a href="https://www.businessdailyafrica.com/bd/corporate/companies/safaricom-pricing-power-revealed-in-tariff-battle-3691550" rel="noreferrer noreferrer" target="_blank">
https://www.businessdailyafrica.com/bd/corporate/companies/safaricom-pricing-power-revealed-in-tariff-battle-3691550</a><u></u><u></u></p>
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KICTANet is a multi-stakeholder Think Tank for people and institutions interested and involved in ICT policy and regulation. KICTANet is a catalyst for reform in the Information and Communication Technology sector. Its work is guided by four pillars of Policy Advocacy, Capacity Building, Research, and Stakeholder Engagement.<br>
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.<br>
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KICTANet - The Power of Communities, is Kenya's premier ICT policy engagement platform.<br>
</blockquote></div><br clear="all"><br>-- <br><div dir="ltr">Barrack O. Otieno<br>+254721325277<br>+254733206359<br>Skype: barrack.otieno<br>PGP ID: 0x2611D86A<br> <br><br><br><br></div>
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KICTANet is a multi-stakeholder Think Tank for people and institutions interested and involved in ICT policy and regulation. KICTANet is a catalyst for reform in the Information and Communication Technology sector. Its work is guided by four pillars of Policy Advocacy, Capacity Building, Research, and Stakeholder Engagement.<br>
<br>
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.<br>
<br>
KICTANet - The Power of Communities, is Kenya's premier ICT policy engagement platform.<br>
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<br>
KICTANet is a multi-stakeholder Think Tank for people and institutions interested and involved in ICT policy and regulation. KICTANet is a catalyst for reform in the Information and Communication Technology sector. Its work is guided by four pillars of Policy Advocacy, Capacity Building, Research, and Stakeholder Engagement.<br>
<br>
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.<br>
<br>
KICTANet - The Power of Communities, is Kenya's premier ICT policy engagement platform.<br>
</blockquote></div>
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<br>
<br>
KICTANet is a multi-stakeholder Think Tank for people and institutions interested and involved in ICT policy and regulation. KICTANet is a catalyst for reform in the Information and Communication Technology sector. Its work is guided by four pillars of Policy Advocacy, Capacity Building, Research, and Stakeholder Engagement.<br>
<br>
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.<br>
<br>
KICTANet - The Power of Communities, is Kenya's premier ICT policy engagement platform.<br>
</blockquote></div><br clear="all"><br>-- <br><div dir="ltr">Barrack O. Otieno<br>+254721325277<br>+254733206359<br>Skype: barrack.otieno<br>PGP ID: 0x2611D86A<br> <br><br><br><br></div>
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<br>
<br>
KICTANet is a multi-stakeholder Think Tank for people and institutions interested and involved in ICT policy and regulation. KICTANet is a catalyst for reform in the Information and Communication Technology sector. Its work is guided by four pillars of Policy Advocacy, Capacity Building, Research, and Stakeholder Engagement.<br>
<br>
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.<br>
<br>
KICTANet - The Power of Communities, is Kenya's premier ICT policy engagement platform.<br>
</blockquote></div>
</blockquote></div><br clear="all"><br>-- <br><div dir="ltr" class="gmail_signature">Barrack O. Otieno<br>+254721325277<br>+254733206359<br>Skype: barrack.otieno<br>PGP ID: 0x2611D86A<br> <br><br><br><br></div>