<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"> Barrack, Ahmed and all<div><br></div><div>There’s new thinking in 2018 that is needed for all organizations. On this Safaricom needs to quickly retract and apologize. It is wrong on so many levels:-</div><div><br></div><div>1. Expecting a third party to pay for someone’s loan simply because I am buying them bundles is sneaky to say the least.</div><div><br></div><div>2. Exposing my liabilities to a third party is ethically wrong whether I’ve accepted through T&Cs or not. </div><div><br></div><div>3. Inserting that option in a process that has really nothing to do with it exposes the company to unnecessary bad publicity as is the case on this matter.</div><div><br></div><div>If the troubles of #BigTech globally is anything to go by I hope Safaricom will learn from this. </div><div><br><div dir="ltr" id="AppleMailSignature"><div><span style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.294118); -webkit-composition-fill-color: rgba(175, 192, 227, 0.231373);"><b>Ali Hussein</b></span></div><div><span style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.294118); -webkit-composition-fill-color: rgba(175, 192, 227, 0.231373);"><b>Principal</b></span></div><div><b style="background-color: rgba(255, 255, 255, 0);">AHK & Associates</b></div><div style="font-family: Helvetica; font-size: medium; -webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); -webkit-text-size-adjust: auto; ">+254 0713 601113 </div><div style="font-family: Helvetica; font-size: medium; -webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); -webkit-text-size-adjust: auto; "><br></div><div><p style="margin: 0in 0in 0pt;"><span style="background-color: rgba(255, 255, 255, 0);">Twitter: @AliHKassim</span></p><span style="background-color: rgba(255, 255, 255, 0);"><font></font></span><p style="margin: 0in 0in 0pt;"><span style="background-color: rgba(255, 255, 255, 0);">Skype: abu-jomo</span></p><p style="margin: 0in 0in 0pt;"><span style="background-color: rgba(255, 255, 255, 0);">LinkedIn: <a href="http://ke.linkedin.com/in/alihkassim" target="_blank">http://ke.linkedin.com/in/alihkassim</a></span></p><font><br></font></div><div><span style="background-color: rgba(255, 255, 255, 0);">"We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle</span></div><div><br></div><div><span style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.294118); -webkit-composition-fill-color: rgba(175, 192, 227, 0.231373);"><br></span></div>Sent from my iPad</div><div dir="ltr"><br>On 19 Nov 2018, at 10:11 AM, Ahmed Mohamed Maawy via kictanet <<a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a>> wrote:<br><br></div><blockquote type="cite"><div dir="ltr"><div dir="ltr"><div>You have a point, but...</div><div><br></div>If that is the case Barrack, as a service provider - you should place it as part of the User Experience Journey. The one thing I don't understand is why do I need to understand that I need to pay your debt through terms and conditions?</div><br><div class="gmail_quote"><div dir="ltr">On Mon, Nov 19, 2018 at 10:04 AM Barrack Otieno <<a href="mailto:otieno.barrack@gmail.com">otieno.barrack@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="auto">Ahmed,<div dir="auto"><br></div><div dir="auto">Many thanks for your perspective but if indeed the service provider gave a warning that the person owed them some money and that you were assuming the role of a guarantor then look no further. Terms and conditions apply. Its just business. The elephant in the room is how do the service providers deal with Customers that abuse credit facilities, i suppose this system mimics the guarantor system used by bankers. When all is said and done, they cornered the party they were looking for.</div><div dir="auto"><br></div><div dir="auto">Regards</div><div dir="auto"><br></div><div dir="auto">Regards</div><div dir="auto"><br></div><div dir="auto">Regards</div></div><br><div class="gmail_quote"><div dir="ltr">On Mon, 19 Nov 2018 09:58 Ahmed Mohamed Maawy via kictanet <<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Hello Barrack,<div><br></div><div>You have a point. But however, someone else's bad habits shouldn't be my problem. Infact if its anyone's problem Safaricom should own it.</div><div><br></div><div>Can you imagine walking into Carrefour and someone shoplifted an item and your told you need to pay for it?</div></div><br><div class="gmail_quote"><div dir="ltr">On Mon, Nov 19, 2018 at 9:35 AM Barrack Otieno via kictanet <<a href="mailto:kictanet@lists.kictanet.or.ke" rel="noreferrer" target="_blank">kictanet@lists.kictanet.or.ke</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="auto">Hi Wangari,<div dir="auto"><br></div><div dir="auto">I have seen the story but i don't see the problem here based on Safaricoms explanation. There are many people who take Okoa jahazi or Mshwari and throw away simcards hoping they can never be traced, it seems Safaricom is working overdrive to seal this loopholes. I guess this is an ethical issue that is double edged.</div><div dir="auto"><br></div><div dir="auto">Regards</div></div><br><div class="gmail_quote"><div dir="ltr">On Mon, 19 Nov 2018 09:28 WANGARI KABIRU via kictanet <<a href="mailto:kictanet@lists.kictanet.or.ke" rel="noreferrer" target="_blank">kictanet@lists.kictanet.or.ke</a> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="auto"><a href="https://www.kahawatungu.com/2018/11/18/safaricom-stealing-mpesa-users-buy-airtime-subscribers-okoa-jahazi/" rel="noreferrer noreferrer" target="_blank">https://www.kahawatungu.com/2018/11/18/safaricom-stealing-mpesa-users-buy-airtime-subscribers-okoa-jahazi/</a><div dir="auto"><br></div><div dir="auto"><br></div><div dir="auto">*A courteos response by the attendant to an aggrevated concerned client.</div><div dir="auto"><br></div><div dir="auto">Highlights how interlinked people are as FinTech becomes more entrenched.</div><div dir="auto"><br></div><div dir="auto">For a business, this is a relatively sure way to repayments. As the client interactions/contacts also become by default payers. An extension of SACCO system which makes it one of the safest lending models.</div><div dir="auto"><br></div><div dir="auto">How far might a customer be liable to the debts of the Supermarket they shop at? How much information about the Supermarket's debt profile would be at any customers reach.</div><div dir="auto"><br></div><div dir="auto">Now that the favorite Mama Mboga is paid him mobile money also, then millions of Kenyans would be caught up in this. Paying off her debts as they just click twendelee... yes, yes, yes to the T&R.</div><div dir="auto"><br></div><div dir="auto">So who says that it is wrong, illegal? Or why?</div><div dir="auto"><br></div><div dir="auto">While in the sensation, most stones and spears may be thrown at the service provider, it's high time the consumer groups wear their hat as neutrals for a sober guide.</div><div dir="auto"><br></div><div dir="auto">Kindly, might the Consumer lobby enlighten on this. </div><div dir="auto"><br></div><div dir="auto">*(Whether the case is true or not partly true or very true - it would still be good to know whether this is a model to watch out for or even borrow from).</div><div dir="auto"><br></div><div dir="auto">Blessed new week!</div><div dir="auto"><br></div><div dir="auto"><br></div><div dir="auto">Be blessed.</div><div dir="auto">Regards/Wangari</div></div>_______________________________________________<br>
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</blockquote></div><br clear="all"><div><br></div>-- <br><div dir="ltr" class="m_-927109705457226060m_1508910541795006995gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><b>Ahmed Maawy</b><br>Skype: ultimateprogramer<br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
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</blockquote></div><br clear="all"><div><br></div>-- <br><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><b>Ahmed Maawy</b><br>Skype: ultimateprogramer<br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
</div></blockquote><blockquote type="cite"><div dir="ltr"><span>_______________________________________________</span><br><span>kictanet mailing list</span><br><span><a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a></span><br><span><a href="https://lists.kictanet.or.ke/mailman/listinfo/kictanet">https://lists.kictanet.or.ke/mailman/listinfo/kictanet</a></span><br><span>Twitter: <a href="http://twitter.com/kictanet">http://twitter.com/kictanet</a></span><br><span>Facebook: <a href="https://www.facebook.com/KICTANet/">https://www.facebook.com/KICTANet/</a></span><br><span>Domain Registration sponsored by <a href="http://www.eacdirectory.co.ke">www.eacdirectory.co.ke</a></span><br><span></span><br><span>Unsubscribe or change your options at <a href="https://lists.kictanet.or.ke/mailman/options/kictanet/info%40campusciti.com">https://lists.kictanet.or.ke/mailman/options/kictanet/info%40campusciti.com</a></span><br><span></span><br><span>The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.</span><br><span></span><br><span>KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.</span><br></div></blockquote></div></body></html>