<div dir="ltr">Nelson,<div><br></div><div>All ISPs have FUPs in their clauses. And you are right - no one reads between the lines before signing.</div><div>The fact that you did not read them doesn't mean they never existed and as such the ISP will be "right" in their action.</div><div>Ignorance of law is not a defence, they say? So is ignorance of the FUPs :)</div></div><br><div class="gmail_quote"><div dir="ltr">On Mon, 1 Oct 2018 at 21:33, Nelson Kwaje via kictanet <<a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div dir="ltr"><div dir="ltr"><br clear="all"><div><div dir="ltr" class="m_1869678201415932392gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div style="text-align:left">Hey folks, </div><div style="text-align:left"><br></div><div style="text-align:left"><div dir="ltr" style="font-size:12px">Please see the below exchange between me and my ISP. They did not get back to me after my reply and the internet was not interred with since then . Is it legal for ISPs to cut service based on such justifications. </div><br class="m_1869678201415932392gmail-Apple-interchange-newline" style="color:rgb(0,0,0);font-family:-webkit-standard"></div></div></div></div></div></div></div></div><div class="gmail_quote">Cheere </div><div class="gmail_quote">Nelson </div><div class="gmail_quote"><br></div><div class="gmail_quote"><br></div><div class="gmail_quote"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div>Dear Mike </div><div dir="auto"><span style="font-size:12px">Please send me a copy of the "fair use policy", I hope it contains a clear definition of the intendned purposes. </span><br></div><div><div style="color:rgb(0,0,0);font-family:HelveticaNeue;font-size:12px"><span style="color:rgb(34,34,34);font-family:Arial,Helvetica,sans-serif;font-size:small">Because I don't recall signing or consenting to such an agreement. </span></div>Regards </div><div>Nelson </div></div></div><br><div class="gmail_quote"><div dir="ltr">On Mon, 17 Sep 2018, 16:27 Mike <br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;border-left-color:rgb(204,204,204);padding-left:1ex">
<div dir="ltr">
<div id="m_1869678201415932392gmail-m_-95153300640579656m_-1003460585007854076m_4944725589435790990divtagdefaultwrapper" style="font-size:12pt;color:rgb(0,0,0);font-family:Calibri,Helvetica,sans-serif" dir="ltr">
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<div>Hello</div>
<div><br>
</div>
<div>We note that the link is being over utilized hence the course for slow speeds. Something to note is that our various products are governed by a fair usage policy that is supposed to ensure that a product is used for its intended purpose. </div>
<div> </div>
<div>From your today’s usage, we note that you are exhausting the FUP limit for the subscribed product: Faiba home 50 Mbps. </div>
<div>The system is designed to limit your speed for the remainder of the peak hours once this threshold is reached. Kindly consider:</div>
<div> </div>
<div>i. Upgrading to a higher subscription </div>
<div>ii. Managing your usage to be within the dimensions of the product.</div>
<div><br>
</div>
<div>Kindly see the attached is your average utilization graph and the most active protocols showing your usage for the day.</div>
<div> </div>
<br>
<p></p>
<p style="margin-top:0px;margin-bottom:0px"><img size="33350" id="m_1869678201415932392gmail-m_-95153300640579656m_-1003460585007854076m_4944725589435790990img369851" style="max-width:99.9%"><br>
</p>
<div id="m_1869678201415932392gmail-m_-95153300640579656m_-1003460585007854076m_4944725589435790990Signature">
<div id="m_1869678201415932392gmail-m_-95153300640579656m_-1003460585007854076m_4944725589435790990divtagdefaultwrapper" dir="ltr" style="font-size:12pt;color:rgb(0,0,0);background-color:rgb(255,255,255);font-family:Calibri,Arial,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols">
<p><i><span style="color:rgb(0,111,201)">Regards,</span></i></p>
<p><i><span style="color:rgb(0,111,201)">Mike</span></i></p>
<p><i><span style="color:rgb(0,111,201)"><br>
</span></i></p>
<p></p>
</div>
</div>
</div>
<br>
</div>
</blockquote></div></div>
</div></div></div></div>
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</blockquote></div><br clear="all"><div><br></div>-- <br><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div>Best regards,<br>Odhiambo WASHINGTON,<br>Nairobi,KE<br>+254 7 3200 0004/+254 7 2274 3223<br>"<span style="font-size:12.8px">Oh, the cruft.</span><span style="font-size:12.8px">"</span></div></div></div>