<html><head></head><body><div style="font-family:garamond, new york, times, serif;font-size:16px;"><div><div>Warm greetings, pray you are well!</div><div><br></div><div><span><p class="ydp9fd4917bMsoListParagraphCxSpFirst">Thank you for sharing the work in progress
at Cofek.</p>
<p class="ydp9fd4917bMsoListParagraphCxSpMiddle"> </p>
<p class="ydp9fd4917bMsoListParagraphCxSpMiddle">Some insights into your chosen thematic sectors to what is hopefully an
independent credible impact study on consumers lives and society;</p>
<p class="ydp9fd4917bMsoListParagraphCxSpMiddle"><!--[if !supportLists]--><span style="font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"><span>·<span style="font-style: normal; font-weight: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span></span><!--[endif]-->National and local language,(il) literacy and
special needs services in all services</p>
<p class="ydp9fd4917bMsoListParagraphCxSpMiddle"><!--[if !supportLists]--><span style="font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"><span>·<span style="font-style: normal; font-weight: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span></span><!--[endif]-->Cost vs consumer capability vide economic situation</p>
<p class="ydp9fd4917bMsoListParagraphCxSpMiddle"><!--[if !supportLists]--><span style="font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"><span>·<span style="font-style: normal; font-weight: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span></span><!--[endif]-->Data management</p>
<p class="ydp9fd4917bMsoListParagraphCxSpMiddle"><!--[if !supportLists]--><span style="font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"><span>·<span style="font-style: normal; font-weight: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span></span><!--[endif]-->Transparency in design – how things work, quality standards</p>
<p class="ydp9fd4917bMsoListParagraphCxSpMiddle"><!--[if !supportLists]--><span style="font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"><span>·<span style="font-style: normal; font-weight: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span></span><!--[endif]-->Terms and Conditions</p>
<p class="ydp9fd4917bMsoListParagraphCxSpMiddle"><!--[if !supportLists]--><span style="font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"><span>·<span style="font-style: normal; font-weight: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span></span><!--[endif]-->Accountability – Recommendations on the new accountability
(consumer, providers)</p>
<p class="ydp9fd4917bMsoListParagraphCxSpMiddle"><!--[if !supportLists]--><span style="font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"><span>·<span style="font-style: normal; font-weight: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span></span><!--[endif]-->Measure of fair treatment of customers</p>
<p class="ydp9fd4917bMsoListParagraphCxSpMiddle"><!--[if !supportLists]--><span style="font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"><span>·<span style="font-style: normal; font-weight: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span></span><!--[endif]-->Social consequences of the services (+ & -)</p>
<p class="ydp9fd4917bMsoListParagraphCxSpMiddle"><!--[if !supportLists]--><span style="font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"><span>·<span style="font-style: normal; font-weight: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span></span><!--[endif]-->Power balance, power shift - consumer, providers
</p>
<p class="ydp9fd4917bMsoListParagraphCxSpMiddle"><!--[if !supportLists]--><span style="font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"><span>·<span style="font-style: normal; font-weight: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span></span><!--[endif]-->“Over-innovation” - consumer overwhelm, consumer
<span> </span>ignorance</p>
<p class="ydp9fd4917bMsoListParagraphCxSpMiddle"><!--[if !supportLists]--><span style="font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"><span>·<span style="font-style: normal; font-weight: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span></span><!--[endif]-->Grievance management</p>
<p class="ydp9fd4917bMsoListParagraphCxSpMiddle"><!--[if !supportLists]--><span style="font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"><span>·<span style="font-style: normal; font-weight: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span></span><!--[endif]-->Returns and replacement policy (or equivalent
for services)</p>
<p class="ydp9fd4917bMsoListParagraphCxSpMiddle"><!--[if !supportLists]--><span style="font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"><span>·<span style="font-style: normal; font-weight: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span></span><!--[endif]-->Service staff skills and training </p>
<p class="ydp9fd4917bMsoListParagraphCxSpMiddle"><!--[if !supportLists]--><span style="font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"><span>·<span style="font-style: normal; font-weight: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span></span><!--[endif]-->Loyalty programmes custody security (e.g close
of business, insolvency etc )</p>
<p class="ydp9fd4917bMsoListParagraphCxSpMiddle"><!--[if !supportLists]--><span style="font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"><span>·<span style="font-style: normal; font-weight: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span></span><!--[endif]-->Effect of periodic products and promotions</p>
<p class="ydp9fd4917bMsoListParagraphCxSpMiddle"><!--[if !supportLists]--><span style="font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"><span>·<span style="font-style: normal; font-weight: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span></span><!--[endif]-->Judicial positions, recourse, deterrants – options, examples</p>
<p class="ydp9fd4917bMsoListParagraphCxSpMiddle"><!--[if !supportLists]--><span style="font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"><span>·<span style="font-style: normal; font-weight: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span></span><!--[endif]-->Regulatory partnerships and recommendations</p>
<p class="ydp9fd4917bMsoListParagraphCxSpMiddle"><!--[if !supportLists]--><span style="font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"><span>·<span style="font-style: normal; font-weight: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span></span><!--[endif]-->Recommendations to voluntary public education</p>
<p class="ydp9fd4917bMsoListParagraphCxSpMiddle"><!--[if !supportLists]--><span style="font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"><span>·<span style="font-style: normal; font-weight: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span></span><!--[endif]-->Recommendations to regulatory induced public
education</p>
<p class="ydp9fd4917bMsoListParagraphCxSpMiddle"><!--[if !supportLists]--><span style="font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"><span>·<span style="font-style: normal; font-weight: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span></span><!--[endif]-->True value vis-à-vis cost</p>
<p class="ydp9fd4917bMsoListParagraphCxSpMiddle"><!--[if !supportLists]--><span style="font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"><span>·<span style="font-style: normal; font-weight: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span></span><!--[endif]-->Comparative with other regions</p>
<p class="ydp9fd4917bMsoListParagraphCxSpMiddle"><!--[if !supportLists]--><span style="font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"><span>·<span style="font-style: normal; font-weight: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span></span><!--[endif]-->Incentives to innovate, stifling innovation</p>
<p class="ydp9fd4917bMsoListParagraphCxSpMiddle"><!--[if !supportLists]--><span style="font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"><span>·<span style="font-style: normal; font-weight: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span></span><!--[endif]-->Strategies to lowering the cost aimed at
lowering prices</p>
<div><span style="font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"><span>·<span style="font-style: normal; font-weight: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span></span><!--[endif]-->True consumer choice - product choice, provider
choice, choice to mix</div><div><span><p class="ydpacf5089fMsoListParagraphCxSpFirst" style="margin-left: 0.75in; line-height: normal; background: white;"><!--[if !supportLists]--><span style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:black"><span>·<span style="font-style: normal; font-weight: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span></span><!--[endif]--><span style="font-size:12.0pt;font-family:"Garamond",serif;mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";color:black">Explain the measurement <span> </span>– bundles,
units</span></p>
<div style="margin-left: 0.75in; line-height: normal; background: white;"><span style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:black"><span>·<span style="font-style: normal; font-weight: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span></span><!--[endif]--><span style="font-size:12.0pt;font-family:"Garamond",serif;mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";color:black">Stopping one-way system; How consumers can measure their usage for
comparison of provide bills- gadgets</span></div><div style="margin-left: 0.75in; line-height: normal; background: white;"><span style="font-size:12.0pt;font-family:"Garamond",serif;mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";color:black"><span><p class="ydp7ed3c1d7MsoListParagraph" style="margin-left: 0.75in; line-height: normal; background: white;"><!--[if !supportLists]--><span style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol;color:black"><span>·<span style="font-style: normal; font-weight: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span></span><!--[endif]--><span style="font-size:12.0pt;font-family:"Garamond",serif;mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:"Times New Roman";color:black">Industry players imposed barriers to new entrants – based on
current design if tweeked are to the consumers advantage</span></p></span></span></div></span></div>
<p class="ydp9fd4917bMsoListParagraphCxSpLast"><!--[if !supportLists]--><span style="font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:Symbol"><span>·<span style="font-style: normal; font-weight: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span></span><!--[endif]-->Specifically for energy which is a major driver
to the economy and stifling small businesses – why solar energy has not “lighting up” and become harness-able hopefully bringing the cost down which would have a spiral effect across sectors into consumer pockets in addition to other forms of energy.</p>
<p class="ydp9fd4917bMsoNormal"> </p>
<div>Happy Easter!</div><div><br></div><div>Be blessed.</div>
<p class="ydp9fd4917bMsoNormal">Regards/Wangari</p></span><br></div><div><br></div><div class="ydpb7d39424signature">---<br><font style="font-weight:bold;font-family:verdana, helvetica, sans-serif;" size="2"><span style="color:rgb(127, 0, 63);">Pray God Bless. 2013Wangari circa - </span><span style="color:rgb(127, 0, 63);">"Being of the Light, We are Restored Through Faith in Mind, Body and Spirit; We Manifest The Kingdom of God on Earth".</span></font><br></div></div>
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On Tuesday, 3 April 2018, 19:52:20 GMT+3, Consumers Federation of Kenya (Cofek) via kictanet <kictanet@lists.kictanet.or.ke> wrote:
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<div><div id="ydpb4c93794yiv5904399711"><div><div class="ydpb4c93794yiv5904399711WordSection1"><p class="ydpb4c93794yiv5904399711MsoNormal"><span style="font-family:"Bookman Old Style", "serif";">Dear All, </span></p><p class="ydpb4c93794yiv5904399711MsoNormal"><span style="font-family:"Bookman Old Style", "serif";"> </span></p><p class="ydpb4c93794yiv5904399711MsoNormal"><span style="font-family:"Bookman Old Style", "serif";">We have attached our proposed State of Consumer Protection in Kenya Report outline.</span></p><p class="ydpb4c93794yiv5904399711MsoNormal"><span style="font-family:"Bookman Old Style", "serif";"> </span></p><p class="ydpb4c93794yiv5904399711MsoNormal"><span style="font-family:"Bookman Old Style", "serif";">We request your kind views on the 3 identified sectors. Thank you</span></p><p class="ydpb4c93794yiv5904399711MsoNormal"><span style="font-family:"Bookman Old Style", "serif";"> </span></p><p class="ydpb4c93794yiv5904399711MsoNormal"><span style="font-family:"Bookman Old Style", "serif";">Kind regards,</span></p><p class="ydpb4c93794yiv5904399711MsoNormal"><span style="font-family:"Bookman Old Style", "serif";"> </span></p><p class="ydpb4c93794yiv5904399711MsoNormal"><span style="font-family:"Bookman Old Style", "serif";"> </span></p><p class="ydpb4c93794yiv5904399711MsoNormal"><span style="font-family:"Bookman Old Style", "serif";">Jacob Oyugi</span></p><p class="ydpb4c93794yiv5904399711MsoNormal"><b><u><span style="font-family:"Bookman Old Style", "serif";">PROGRAM OFFICER</span></u></b></p><p class="ydpb4c93794yiv5904399711MsoNormal"><span style="font-family:"Bookman Old Style", "serif";">Consumers Federation of Kenya (Cofek)</span></p><p class="ydpb4c93794yiv5904399711MsoNormal"><span style="font-family:"Bookman Old Style", "serif";">Rehema Place, Block F Suite 45<b></b></span></p><p class="ydpb4c93794yiv5904399711MsoNormal"><span style="font-family:"Bookman Old Style", "serif";">P.O Box 28053-00200, City Square</span></p><p class="ydpb4c93794yiv5904399711MsoNormal"><span style="font-family:"Bookman Old Style", "serif";">Tel. +2540202615496, 3861718</span></p><p class="ydpb4c93794yiv5904399711MsoNormal"><span style="font-family:"Bookman Old Style", "serif";">Mobile: 0715555550, 0733180008</span></p><p class="ydpb4c93794yiv5904399711MsoNormal"><span style="font-family:"Bookman Old Style", "serif";">Email : <a href="mailto:hotline@cofek.co.ke" rel="nofollow" target="_blank"><span style="color:blue;">hotline@cofek.co.ke</span></a> </span></p><p class="ydpb4c93794yiv5904399711MsoNormal"><span style="font-family:"Bookman Old Style", "serif";">Web : <a href="http://www.cofek.co.ke/" rel="nofollow" target="_blank"><span style="color:blue;">www.cofek.co.ke</span></a></span></p><p class="ydpb4c93794yiv5904399711MsoNormal"><span style="font-family:"Bookman Old Style", "serif";">COFEK <i>– Restoring Consumer Confidence and Pride</i></span></p><p class="ydpb4c93794yiv5904399711MsoNormal"><b><span style="font-family:"Bookman Old Style", "serif";">SUBSCRIBE <i>to #CofekBreakingNews </i>Send “Cofek On” to 40408</span></b></p><p class="ydpb4c93794yiv5904399711MsoNormal"><i><span style="font-family:"Bookman Old Style", "serif";"><img border="0" width="377" height="308" id="ydpb4c93794yiv5904399711Picture_x0020_1" src="cid:REVmmDSkr2QYVtKiZUKm" alt="Description: 3rdTraining"></span></i></p><p class="ydpb4c93794yiv5904399711MsoNormal"><span style="font-family:"Bookman Old Style", "serif";"> </span></p><p class="ydpb4c93794yiv5904399711MsoNormal"><span style="font-family:"Bookman Old Style", "serif";"> </span></p><p class="ydpb4c93794yiv5904399711MsoNormal"><span style="font-family:"Bookman Old Style", "serif";"> </span></p><p class="ydpb4c93794yiv5904399711MsoNormal"><span style="font-family:"Bookman Old Style", "serif";"> </span></p></div></div></div>_______________________________________________<br>kictanet mailing list<br><a href="mailto:kictanet@lists.kictanet.or.ke" rel="nofollow" target="_blank">kictanet@lists.kictanet.or.ke</a><br><a href="https://lists.kictanet.or.ke/mailman/listinfo/kictanet" rel="nofollow" target="_blank">https://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br>Twitter: <a href="http://twitter.com/kictanet" rel="nofollow" target="_blank">http://twitter.com/kictanet</a><br>Facebook: <a href="https://www.facebook.com/KICTANet/" rel="nofollow" target="_blank">https://www.facebook.com/KICTANet/</a><br>Domain Registration sponsored by www.eacdirectory.co.ke<br><br>Unsubscribe or change your options at <a href="https://lists.kictanet.or.ke/mailman/options/kictanet/wangarikabiru%40yahoo.co.uk" rel="nofollow" target="_blank">https://lists.kictanet.or.ke/mailman/options/kictanet/wangarikabiru%40yahoo.co.uk</a><br><br>The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br><br>KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.<br></div>
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