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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><i><span style='font-size:11.0pt;font-family:"Bookman Old Style","serif"'>Dear Mr Kivuva,<o:p></o:p></span></i></p><p class=MsoNormal><i><span style='font-size:11.0pt;font-family:"Bookman Old Style","serif"'>Many thanks for your kind response. <o:p></o:p></span></i></p><p class=MsoNormal><i><span style='font-size:11.0pt;font-family:"Bookman Old Style","serif"'>This is the Word version of our outline especially Thematic Theme Number 2 on ICT<o:p></o:p></span></i></p><p class=MsoNormal><i><span style='font-size:11.0pt;font-family:"Bookman Old Style","serif"'>Kind Regards<o:p></o:p></span></i></p><p class=MsoNormal><i><span style='font-size:11.0pt;font-family:"Bookman Old Style","serif"'>Jacob <o:p></o:p></span></i></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Bookman Old Style","serif"'><o:p> </o:p></span></p><p class=MsoNoSpacing><b><u><span style='font-size:12.0pt;font-family:"Bookman Old Style","serif"'>STATE OF CONSUMER PROTECTION IN KENYA APRIL, 2018<o:p></o:p></span></u></b></p><p class=MsoNoSpacing><span style='font-size:12.0pt;font-family:"Bookman Old Style","serif"'><o:p> </o:p></span></p><p class=MsoNoSpacing><b><span style='font-size:12.0pt;font-family:"Bookman Old Style","serif"'>About Cofek<o:p></o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.75pt;background:white'><span style='font-family:"Bookman Old Style","serif"'>The Consumers Federation of Kenya (Cofek) is Kenya’s independent, self-funded, multi-sectorial, non-political and apex non-profit Federation committed to consumer protection, education, research, consultancy, litigation, anti-counterfeits campaign and business rating on consumerism and customer-care issues. <br><br>The Federation was registered on March 26, 2010. Cofek works towards a fair, just and safe marketplace for all Kenyan and regional consumers in all sectors of the economy. Cofek is a founder Chair of the Government-run Kenya Consumer Protection Advisory Committee (Kecopac). Our mandate is drawn from Article 46 of the Constitution of Kenya 2010, the Consumer Protection Act, 2012 and the Competition Act, Cap 504 among other statutes. The legal framework provides high thresholds for consumer protection in all spheres and for both private and public sectors.<br><br><b>Mandate</b><br>Our mandate is to defend, promote, develop and pursue consumer rights as guided by Article 46 of the Constitution of Kenya 2010, the Consumer Protection Act, 2012 and the Competition Act, Cap 504 and make it possible for the consumers to get value for money<o:p></o:p></span></p><p class=MsoNoSpacing><b><span style='font-size:12.0pt;font-family:"Bookman Old Style","serif"'>State of Consumer Protection Reports<o:p></o:p></span></b></p><p class=MsoNoSpacing><span style='font-size:12.0pt;font-family:"Bookman Old Style","serif"'>The Consumer Protection Act, 2012 at Section 90(i) mandates the Government of Kenya through KECOPAC to “undertaking or commissioning any study or research which may be necessary to promote consumer protection and thereby publish the State of National and County Consumer Protection Annual Report”.<o:p></o:p></span></p><p class=MsoNoSpacing><span style='font-size:12.0pt;font-family:"Bookman Old Style","serif"'><o:p> </o:p></span></p><p class=MsoNoSpacing><span style='font-size:12.0pt;font-family:"Bookman Old Style","serif"'>In the absence of such reports from Government, and on which basis Cofek would play a central role, we are in the process of releasing a report of the state of consumer protection on specific aspects – in phases</span><span style='font-size:12.0pt;font-family:"Bookman Old Style","serif"'><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:6.75pt;background:white'><b><span style='font-family:"Bookman Old Style","serif"'><o:p> </o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.75pt;background:white'><b><span style='font-family:"Bookman Old Style","serif"'>Thematic Focus for State of Consumer Protection Reports – 1<o:p></o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.75pt;background:white'><span style='font-family:"Bookman Old Style","serif"'>We intend to release the State of Consumer Protection Report on the following areas;<o:p></o:p></span></p><p class=MsoListParagraphCxSpFirst style='margin-bottom:6.75pt;mso-add-space:auto;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1;background:white'><![if !supportLists]><span style='font-size:12.0pt;font-family:"Bookman Old Style","serif"'><span style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><b><span style='font-size:12.0pt;font-family:"Bookman Old Style","serif"'>Banking and Financial Services Sector</span></b><span style='font-size:12.0pt;font-family:"Bookman Old Style","serif"'>: Interest rates capping law; Sector Governance and overall discipline within the sector; Cost of Credit; M-Shwari Interest case; Role of technology and implication on cost of services; Marketing and Deceptive Advertising; Transparency and Accountability; Bank disclosures and hidden costs; Mobile Money Transfer Regulation Emerging Risks, Opportunities if any, among other issues<o:p></o:p></span></p><p class=MsoListParagraphCxSpMiddle style='margin-bottom:6.75pt;mso-add-space:auto;line-height:normal;background:white'><span style='font-size:12.0pt;font-family:"Bookman Old Style","serif"'><o:p> </o:p></span></p><p class=MsoListParagraphCxSpMiddle style='margin-bottom:6.75pt;mso-add-space:auto;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1;background:white'><![if !supportLists]><span style='font-size:12.0pt;font-family:"Bookman Old Style","serif"'><span style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><b><span style='font-size:12.0pt;font-family:"Bookman Old Style","serif"'>Information, Communication & Technology</span></b><span style='font-size:12.0pt;font-family:"Bookman Old Style","serif"'>: Review sector governance and in particular developments at Communications Authority and other parastatals; Mobile Inter-operability; Crypto currency and CBK discomfort; Safaricom Dominance; Sector Competition and Analysys Mason Report; Consistent MNOs failure on Quality of Service Assessments; Cost, Reliability; Quality and potential regulation of Internet; Media Freedom; Mshwari – CBA & Safaricom excessive interest rate (now known as “one off” or “facilitation” fee; Opportunities for Telkom Kenya to increase sector competitiveness: MNOs and Deceptive Advertising; Exclusive Mobile Inter-operability Conversations fronted by CBK & ICT Ministry and MNOs; Pay-TV and Premium Content Sharing, among other issues<o:p></o:p></span></p><p class=MsoListParagraphCxSpMiddle><span style='font-size:12.0pt;line-height:115%;font-family:"Bookman Old Style","serif"'><o:p> </o:p></span></p><p class=MsoListParagraphCxSpLast style='margin-bottom:6.75pt;mso-add-space:auto;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1;background:white'><![if !supportLists]><span style='font-size:12.0pt;font-family:"Bookman Old Style","serif"'><span style='mso-list:Ignore'>3.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><b><span style='font-size:12.0pt;font-family:"Bookman Old Style","serif"'>Energy Sector:</span></b><span style='font-size:12.0pt;font-family:"Bookman Old Style","serif"'> Review sector governance and in particular developments on soaring electricity prices and admission by KPLC of “billing system errors”; Level of Taxes on cost on electricity – Fuel Cost Charge; ForEx Adjustment as well as Inflation among others; Fuel Adulteration; Deployment of thermal vs hydro & geothermal power combined; Loans and Grants for Mega Projects, among others<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:6.75pt;background:white'><b><u><span style='font-family:"Bookman Old Style","serif"'><o:p><span style='text-decoration:none'> </span></o:p></span></u></b></p><p class=MsoNormal style='margin-bottom:6.75pt;background:white'><b><u><span style='font-family:"Bookman Old Style","serif"'>STAKEHOLDER INPUT: AN INVITATION<o:p></o:p></span></u></b></p><p class=MsoNormal style='margin-bottom:6.75pt;background:white'><span style='font-family:"Bookman Old Style","serif"'>As a requirement of public and stakeholder consultation, we invite individual consumers and experts to weigh on the above-stated and related issues. We will appreciate your brief take on the shift, if any, of the access, quality, reliability and costs associated with consumer services and goods in the 3 mentioned sectors. Cofek undertakes to observe strict confidentiality. Such information will not be a divulged to a third and will be solely used for the purpose of developing the Cofek State of Consumer Protection Report within the said sectors. Informants who choose to keep their identity are free to send us anonymous contributions to: </span><a href="mailto:hotline@cofek.co.ke"><span style='font-family:"Bookman Old Style","serif"'>hotline@cofek.co.ke</span></a><span style='font-family:"Bookman Old Style","serif"'> on or before Monday, April 9, 2018<o:p></o:p></span></p><p class=MsoListParagraphCxSpFirst><span style='font-size:12.0pt;line-height:115%;font-family:"Bookman Old Style","serif"'><o:p> </o:p></span></p><p class=MsoListParagraphCxSpLast style='margin-bottom:6.75pt;mso-add-space:auto;line-height:normal;background:white'><span style='font-size:12.0pt;font-family:"Bookman Old Style","serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Bookman Old Style","serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Bookman Old Style","serif"'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> lordmwesh@gmail.com [mailto:lordmwesh@gmail.com] <b>On Behalf Of </b>Mwendwa Kivuva<br><b>Sent:</b> Wednesday, April 4, 2018 1:10 AM<br><b>To:</b> KICTAnet ICT Policy Discussions<br><b>Cc:</b> Consumers Federation of Kenya (Cofek)<br><b>Subject:</b> Re: [kictanet] State of Consumer Protection Report in Kenya - Request for Responses<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>Either on Thematic area 1, or 2, you should have added a component on betting, lotteries, and other con games that use tech to lure the public.<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Also, you would get more responses if you had posted the content of the document on the list, instead of attaching the PDF. Generally, less people will bother to open an attachment.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Regards<o:p></o:p></p></div><div><p class=MsoNormal><br clear=all><o:p></o:p></p><div><div><p class=MsoNormal>______________________<br>Mwendwa Kivuva, Nairobi, Kenya<o:p></o:p></p></div></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>On 3 April 2018 at 23:25, Consumers Federation of Kenya (Cofek) via kictanet <<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>> wrote:<o:p></o:p></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Bookman Old Style","serif"'>Dear All, </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Bookman Old Style","serif"'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Bookman Old Style","serif"'>We trust that this mail finds you well and in high spirits</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Bookman Old Style","serif"'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Bookman Old Style","serif"'>We have attached our proposed State of Consumer Protection in Kenya Report outline.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Bookman Old Style","serif"'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Bookman Old Style","serif"'>We request your kind views on the 3 identified sectors. Thank you in advance.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Bookman Old Style","serif"'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Bookman Old Style","serif"'>Yours faithfully,</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Bookman Old Style","serif"'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Bookman Old Style","serif"'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Bookman Old Style","serif"'>Jacob Oyugi</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><u><span style='font-family:"Bookman Old Style","serif"'>PROGRAM OFFICER</span></u></b><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Bookman Old Style","serif"'>Consumers Federation of Kenya (Cofek)</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Bookman Old Style","serif"'>Rehema Place, Block F Suite 45</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Bookman Old Style","serif"'>P.O Box 28053-00200, City Square</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Bookman Old Style","serif"'>Tel. +2540202615496, 3861718</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Bookman Old Style","serif"'>Mobile: 0715555550, 0733180008</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Bookman Old Style","serif"'>Email : <a href="mailto:hotline@cofek.co.ke" target="_blank">hotline@cofek.co.ke</a> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Bookman Old Style","serif"'>Web : <a href="http://www.cofek.co.ke/" target="_blank">www.cofek.co.ke</a></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Bookman Old Style","serif"'>COFEK <i>– Restoring Consumer Confidence and Pride</i></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-family:"Bookman Old Style","serif"'>SUBSCRIBE <i>to #CofekBreakingNews </i>Send “Cofek On” to 40408</span></b><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><i><span style='font-family:"Bookman Old Style","serif"'><img border=0 width=377 height=308 id="m_5331630537781513144Picture_x0020_1" src="cid:image001.jpg@01D3CBE8.965E9AF0" alt="Description: 3rdTraining"></span></i><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Bookman Old Style","serif"'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Bookman Old Style","serif"'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Bookman Old Style","serif"'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Bookman Old Style","serif"'> </span><o:p></o:p></p></div></div><p class=MsoNormal style='margin-bottom:12.0pt'><br>_______________________________________________<br>kictanet mailing list<br><a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a><br><a href="https://lists.kictanet.or.ke/mailman/listinfo/kictanet" target="_blank">https://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br>Twitter: <a href="http://twitter.com/kictanet" target="_blank">http://twitter.com/kictanet</a><br>Facebook: <a href="https://www.facebook.com/KICTANet/" target="_blank">https://www.facebook.com/KICTANet/</a><br>Domain Registration sponsored by <a href="http://www.eacdirectory.co.ke" target="_blank">www.eacdirectory.co.ke</a><br><br>Unsubscribe or change your options at <a href="https://lists.kictanet.or.ke/mailman/options/kictanet/kivuva%40transworldafrica.com" target="_blank">https://lists.kictanet.or.ke/mailman/options/kictanet/kivuva%40transworldafrica.com</a><br><br>The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. 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