<html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><span style="font-size: 14px;" class="">@Muraya, </span><div class=""><span style="font-size: 14px;" class=""><br class=""></span></div><div class=""><span style="font-size: 14px;" class="">These are really good proposals. I even see a legislative opportunity for the Senate to entrench the CCO and CIO positions in counties</span><span style="font-size: 14px;" class="">. What you describe paints such a glorious dawn in accountability and transparency in governance and actual involvement of the people. Thank you. </span></div><div class=""><div><br class=""><blockquote type="cite" class=""><div class="">On 7 Feb 2018, at 10:41, S.M. Muraya via kictanet <<a href="mailto:kictanet@lists.kictanet.or.ke" class="">kictanet@lists.kictanet.or.ke</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div dir="auto" class="">Good Morning, Kanini, et al, <div dir="auto" class=""><span style="color:rgb(4,51,255);font-family:sans-serif;font-size:14px" class=""><br class=""></span></div><div dir="auto" class=""><span style="color:rgb(4,51,255);font-family:sans-serif;font-size:14px" class="">(b) How can we leverage on ICT to achieve effective public participation?</span><div dir="auto" class=""><font color="#0433ff" face="sans-serif" class=""><span style="font-size:14px" class=""><br class=""></span></font><div dir="auto" class=""><div dir="auto" style="font-family:sans-serif" class="">CRMs must be deployed within every county. The data centers can/should be centralized, backed up, elsewhere in Kenya, but mini data centers (fitting in 2 or 3 different containers) should be within county premises. </div><div dir="auto" style="font-family:sans-serif" class=""><br class=""></div><div dir="auto" style="font-family:sans-serif" class="">County residents should be able to locally access and provide information, not just via the web, but via physical, digital displays or dashboards in county offices. <br class=""></div><div dir="auto" style="font-family:sans-serif" class=""><br class=""></div><div dir="auto" style="font-family:sans-serif" class="">ERP (Enterprise Resource Planning) are <u class="">internal</u> tools to manage/track internal resources (assets). </div><div dir="auto" style="font-family:sans-serif" class=""><br class=""></div><div dir="auto" style="font-family:sans-serif" class="">CRMs' on the other hand are designed to enable more engagement with "<u class="">outsiders</u>", that is citizens/customers, to track service delivery matters such as workflows, case management, etc. </div><div dir="auto" style="font-family:sans-serif" class=""><br class=""></div><div dir="auto" style="font-family:sans-serif" class="">For example, through a County CRM, a citizen/resident may be able to electronically report a leaking sewer pipe/waste causing cholera at the market eatery it passes through. </div><div dir="auto" style="font-family:sans-serif" class=""><br class=""></div><div dir="auto" style="font-family:sans-serif" class="">Google searches.. </div><div dir="auto" style="font-family:sans-serif" class=""><br class=""></div><div dir="auto" style="font-family:sans-serif" class="">(i) "CRM <a href="http://go.ke/" target="_blank" class="">go.ke</a>"</div><div dir="auto" style="font-family:sans-serif" class="">Sadly, ERP (revenue collection not service delivery requirements or results) links show up. </div><div dir="auto" style="font-family:sans-serif" class=""><br class=""></div><div dir="auto" style="font-family:sans-serif" class="">(ii) Google "CRM <a href="http://gov.za/" target="_blank" class="">gov.za</a>"</div><div dir="auto" style="font-family:sans-serif" class="">..including page 2 of the results, come up for one of the best managed cities in South Africa. <br class=""></div><div dir="auto" style="font-family:sans-serif" class=""><br class=""></div><div dir="auto" style="font-family:sans-serif" class="">Cape Town is still ahead of Nairobi even if they have a major water problem due to miscalculated policies.</div></div><div dir="auto" class=""><div dir="auto" class=""><span style="color:rgb(4,51,255);font-family:sans-serif;font-size:14px" class=""><br class=""></span></div><div dir="auto" class=""><span style="color:rgb(4,51,255);font-family:sans-serif;font-size:14px" class="">How can we begin to find "CRM <a href="http://go.ke/" class="">go.ke</a>" results online?</span></div><div dir="auto" class=""><span style="color:rgb(4,51,255);font-family:sans-serif;font-size:14px" class=""><br class=""></span></div><div dir="auto" class=""><span style="color:rgb(4,51,255);font-family:sans-serif;font-size:14px" class="">(i) </span>Create via legislation, Chief Customer Officer and Chief Information Officer positions. </div><div dir="auto" class=""><br class=""></div><div dir="auto" class="">Role of these two officers will include charting the way forward in their counties in procuring CRMs' (which help provide feedback on service delivery, after County executives have collected, allocated revenues). </div><div dir="auto" class=""><br class=""></div><div dir="auto" class="">(ii) CRM tenders should be advertised online, 90 days prior, to the selection of interested local firms. Local firms which understand the culture of locals in those particular counties. </div><div dir="auto" class=""><br class=""></div><div dir="auto" class="">In one county, the CRM needs to help track illegal breweries, in another, cattle rustling, in the other, blowing up of telco masts (destruction of public utilities). </div><div dir="auto" class=""><br class=""></div><div dir="auto" class="">These are not the kind of tenders to be dished out at night clubs or hotels.</div><div dir="auto" class=""><span style="color:rgb(4,51,255);font-family:sans-serif;font-size:14px" class=""><br class=""></span></div><div dir="auto" class=""><span style="color:rgb(4,51,255);font-family:sans-serif;font-size:14px" class=""><br class=""></span></div></div></div></div></div><div class="gmail_extra"><br class=""><div class="gmail_quote">On Feb 7, 2018 9:12 AM, "kanini mutemi via kictanet" <<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank" class="">kictanet@lists.kictanet.or.ke</a><wbr class="">> wrote:<br type="attribution" class=""><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="word-wrap:break-word;line-break:after-white-space" class=""><span style="font-size:14px" class="">Dear Listers, </span><div class=""><span style="font-size:14px" class=""><br class=""></span></div><div class=""><span style="font-size:14px" class="">Welome to the third and final day of the Talk to the Senate series. We have discussed at length the challenges facing the counties and made exciting proposals for a brighter future. We will culminate this discussion with an earnest look at how we can foster engagements between the ICT community and the legislature (think, effective public participation). The proposals we come up with could very easily be adopted into a Public Participation Bill that would dictate how counties are to conduct public participation, talk about killing two birds with one stone. </span></div><div class=""><span style="font-size:14px" class=""><br class=""></span></div><div class=""><span style="font-size:14px" class=""><font color="#0433ff" class="">Please indulge me in answering the following questions–</font></span></div><div class=""><span style="font-size:14px" class=""><font color="#0433ff" class=""><br class=""></font></span></div><blockquote style="margin:0 0 0 40px;border:none;padding:0px" class=""><div class=""><span style="font-size:14px" class=""><font color="#0433ff" class="">(a) What constitutes effective public participation? </font></span></div><div class=""><span style="font-size:14px" class=""><font color="#0433ff" class=""><br class=""></font></span></div><div class=""><span style="font-size:14px" class=""><font color="#0433ff" class="">(b) How can we leverage on ICT to achieve effective public participation?</font></span></div><div class=""><span style="font-size:14px" class=""><font color="#0433ff" class=""><br class=""></font></span></div><div class=""><span style="font-size:14px" class=""><font color="#0433ff" class="">(c) Please give proposals on engagements you would like to see between the ICT community and the Senate ICT Committee. </font></span></div></blockquote><div class=""><span style="font-size:14px" class=""><font color="#0433ff" class=""><br class=""></font></span></div><div class=""><span style="font-size:14px" class="">Let us finish strong! </span></div><div class=""><span style="font-size:14px" class=""><font color="#0433ff" class=""><br class=""></font></span></div><div class=""><span style="font-size:14px" class=""><br class=""></span></div><div class=""><br class=""></div></div><br class="">______________________________<wbr class="">_________________<br class="">
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_______________________________________________<br class="">kictanet mailing list<br class=""><a href="mailto:kictanet@lists.kictanet.or.ke" class="">kictanet@lists.kictanet.or.ke</a><br class="">https://lists.kictanet.or.ke/mailman/listinfo/kictanet<br class="">Twitter: http://twitter.com/kictanet<br class="">Facebook: https://www.facebook.com/KICTANet/<br class=""><br class="">Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/kaninimutemi%40gmail.com<br class=""><br class="">The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br class=""><br class="">KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.<br class=""></div></blockquote></div><br class=""></div></body></html>