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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Good morning,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Was wondering if the downtime had to do with the dispute elaborated in the below story.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Looks to me like an issue of an outsourcing contract going wrong<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Alex<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> kictanet [mailto:kictanet-bounces+awatila=yahoo.co.uk@lists.kictanet.or.ke] <b>On Behalf Of </b>Mwendwa Kivuva via kictanet<br><b>Sent:</b> Tuesday, January 16, 2018 8:53 AM<br><b>To:</b> awatila@yahoo.co.uk<br><b>Cc:</b> Mwendwa Kivuva <Kivuva@transworldafrica.com><br><b>Subject:</b> Re: [kictanet] eCitizen Service Down<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>Depends how the convenience fee is used to improve the platform and lives of Kenyans. Read on <a href="https://www.standardmedia.co.ke/business/article/2001266099/unmasking-the-legal-fight-behind-ecitizen-deal-worth-billions">https://www.standardmedia.co.ke/business/article/2001266099/unmasking-the-legal-fight-behind-ecitizen-deal-worth-billions</a><o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>On Jan 15, 2018 6:40 PM, "Admin CampusCiti via kictanet" <<a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a>> wrote:<o:p></o:p></p><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><div><p class=MsoNormal>Kanini <o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>I’m with you on this. I love this service. And I honestly don’t mind that convenience fee..if only it works.. :-)<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'>UX is basically non existent. <o:p></o:p></p><div id="m_-3566527425391346451AppleMailSignature"><div><p class=MsoNormal><b>Ali Hussein</b><o:p></o:p></p></div><div><p class=MsoNormal><b>Hussein & Associates</b><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica",sans-serif'>+254 0713 601113 <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica",sans-serif'><o:p> </o:p></span></p></div><div><p style='margin:0in;margin-bottom:.0001pt'>Twitter: @AliHKassim<o:p></o:p></p><p style='margin:0in;margin-bottom:.0001pt'>Skype: abu-jomo<o:p></o:p></p><p style='margin:0in;margin-bottom:.0001pt'>LinkedIn: <a href="http://ke.linkedin.com/in/alihkassim" target="_blank">http://ke.linkedin.com/in/alihkassim</a><o:p></o:p></p><p class=MsoNormal>Blog: <a href="http://www.alyhussein.com/" target="_blank">www.alyhussein.com</a><o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal>Sent from my iPad<o:p></o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><br>On 15 Jan 2018, at 6:37 PM, kanini mutemi via kictanet <<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>> wrote:<o:p></o:p></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><div><div><p class=MsoNormal>I like eCitizen I do (or rather the concept). But my interactions with the platfrom always leave me with a bitter taste. It returns an error message quite often. Of course customer care is a huge problem. Online support is no better because they always tell you to call Customer Care. It’s also not the most user friendly of platforms so you get stuck quite a lot. Then there’s that controversial ‘convenience fee’ per transaction. <o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>On Mon, 15 Jan 2018 at 18:23, Ali Hussein via kictanet <<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>> wrote:<o:p></o:p></p></div><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><div><p class=MsoNormal>James<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>You raise a very critical issue about critical government services. I’m curious. Since Lilian from ICT has responded to Victor maybe she can come back to us after consulting internally with answers to the following questions:-<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>1. Where is the eCitizen Portal hosted and what are the SLA details?<o:p></o:p></p></div><div><p class=MsoNormal>2. Why is it so difficult to get anyone on the Customer Service Line?<o:p></o:p></p></div><div><p class=MsoNormal>3. There’s no recourse when there is an issue to resolve. In November I had to pay twice for my driving license renewal. To date I’m not even sure who to speak with for a refund. <o:p></o:p></p></div><div><p class=MsoNormal>4. For such a critical service we are past the stage of being ‘happy’ simply to have the service. As citizens we expect NOTHING BUT THE BEST from Silicon Savannah.<o:p></o:p></p></div><div><p class=MsoNormal>5. When will the service be fully mobile enabled?<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>It’s high time we elevate this service to world class standard. As it is every time I think about using the service I start getting agitated.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p><div id="m_-3566527425391346451m_-1803255054964557960AppleMailSignature"><div><p class=MsoNormal><b>Ali Hussein</b><o:p></o:p></p></div><div><p class=MsoNormal><b>Principal</b><o:p></o:p></p></div><div><p class=MsoNormal><b>Hussein & Associates</b><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica",sans-serif'>+254 0713 601113 <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica",sans-serif'><o:p> </o:p></span></p></div><div><p style='margin:0in;margin-bottom:.0001pt'>Twitter: @AliHKassim<o:p></o:p></p><p style='margin:0in;margin-bottom:.0001pt'>Skype: abu-jomo<o:p></o:p></p><p style='margin:0in;margin-bottom:.0001pt'>LinkedIn: <a href="http://ke.linkedin.com/in/alihkassim" target="_blank">http://ke.linkedin.com/in/alihkassim</a><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>"We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal>Sent from my iPad<o:p></o:p></p></div></div></div><div><div><div><p class=MsoNormal style='margin-bottom:12.0pt'><br>On 15 Jan 2018, at 6:07 PM, James Muendo via kictanet <<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>> wrote:<o:p></o:p></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><div><div><p class=MsoNormal><span style='font-family:"Tahoma",sans-serif'>Listers,<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Tahoma",sans-serif'>Barack, I wonder whether those servers are here or out there. And if out there, two critical questions arise: <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Tahoma",sans-serif'>1. What is the SLA agreement, and especially when it comes to getting the service back within acceptable timeline(s)?<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Tahoma",sans-serif'>2. Why host away from the country, yet we have companies like Node and Angani, who I believe have the various competencies to handle such locally? Plus there is KIXP to support the traffic that comes through? I believe a great number of the users of the system are local. Why not make it easier and quicker?<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Tahoma",sans-serif'>Just wondering. <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Tahoma",sans-serif'>Regards, <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Tahoma",sans-serif'><o:p> </o:p></span></p></div></div><div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>On Mon, Jan 15, 2018 at 5:06 PM, Barrack Otieno via kictanet <<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>> wrote:<o:p></o:p></p><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><div><div><p class=MsoNormal>Teacher Karis,<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal>Maybe the servers are in another time zone, give them a few hours they will be opened.<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Regards<o:p></o:p></p></div></div><div><p class=MsoNormal><o:p> </o:p></p><div><div><div><p class=MsoNormal>On 15 Jan 2018 17:02, "Kelvin Kariuki via kictanet" <<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>> wrote:<o:p></o:p></p></div></div><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><div><div><div><p class=MsoNormal>I have been trying it since morning, it gives this error:<o:p></o:p></p><div><h1><span style='color:black'>"503 Service Unavailable<o:p></o:p></span></h1><p class=MsoNormal><span style='font-size:13.5pt;color:black'>No server is available to handle this request."</span><o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><span style='font-size:13.5pt;color:black'>Its time they commit to a serious Service Level Agreement. Of late the downtime has been frequent, I have been in the process of registering a company and most of the time the service is not available. As a community, we are supposed to speak up about this to save the millions of Kenyans suffering from this inconvenience. </span><o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><span style='color:#545454'>The </span><b><span style='color:#6A6A6A'>503 Service Unavailable</span></b><span style='color:#545454'> error is an HTTP status code that means the web site's server is simply not available right now. <b>Most of the time, it occurs because the server is too busy or because there's maintenance being performed on it</b>... Read on: <a href="https://www.lifewire.com/503-service-unavailable-explained-2622940" target="_blank">https://www.lifewire.com/503-service-unavailable-explained-2622940</a></span><o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><span style='color:black'>The error is most likely caused by simultaneous access by millions of Kenyans, the servers they have can't handle that amount of traffic. They should upgrade their data center. A Service Level Agreement will enforce them to do that and Kenyans will get a convenient service. </span><o:p></o:p></p></div></div><div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>On Mon, Jan 15, 2018 at 4:42 PM, Victor Kapiyo via kictanet <<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>> wrote:<o:p></o:p></p><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><div><p class=MsoNormal>Hi Listers,<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Anyone noticed that the ecitizen portal is down. I'm not sure how frequently this happens but what's the acceptable downtime for such a critical service. Or should we go back to manual backup?<o:p></o:p></p></div><div><p class=MsoNormal><span style='color:#888888'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='color:#888888'>Victor<o:p></o:p></span></p></div></div><p class=MsoNormal style='margin-bottom:12.0pt'><br>_______________________________________________<br>kictanet mailing list<br><a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><br><a href="https://lists.kictanet.or.ke/mailman/listinfo/kictanet" target="_blank">https://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br>Twitter: <a href="http://twitter.com/kictanet" target="_blank">http://twitter.com/kictanet</a><br>Facebook: <a href="https://www.facebook.com/KICTANet/" target="_blank">https://www.facebook.com/KICTANet/</a><br><br>Unsubscribe or change your options at <a href="https://lists.kictanet.or.ke/mailman/options/kictanet/kelvinkariuki89%40gmail.com" target="_blank">https://lists.kictanet.or.ke/mailman/options/kictanet/kelvinkariuki89%40gmail.com</a><br><br>The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br><br>KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.<o:p></o:p></p></blockquote></div><p class=MsoNormal><br><br clear=all><o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal>-- <o:p></o:p></p><div><div><div><div><div><div><div><div><p class=MsoNormal style='margin-bottom:12.0pt'>Best Regards,<o:p></o:p></p></div></div></div></div><blockquote style='margin-left:30.0pt;margin-right:0in'><div><div><div><div><p class=MsoNormal><span style='font-size:10.0pt'>Kelvin Kariuki</span><o:p></o:p></p></div></div></div></div><div><p class=MsoNormal>Assistant Lecturer<br>Multimedia University of Kenya<br>Faculty of Computing and Information Technology<o:p></o:p></p></div><div><div><div><div><p class=MsoNormal><span style='font-size:10.0pt'>Twitter Handle: @teacherkaris</span><o:p></o:p></p></div></div></div></div><div><div><div><p class=MsoNormal><span style='font-size:10.0pt'>Alt email: <a href="mailto:kkariuki@mmu.ac.ke" target="_blank">kkariuki@mmu.ac.ke</a></span><o:p></o:p></p></div></div></div><div><div><p class=MsoNormal><span style='font-size:10.0pt'>Mobile: +2547 29 385 557</span><o:p></o:p></p></div></div></blockquote><blockquote style='margin-left:30.0pt;margin-right:0in'><div><p class=MsoNormal><span style='font-size:10.0pt'>The Lord is my Shepherd </span><o:p></o:p></p></div></blockquote></div></div></div></div></div><p class=MsoNormal style='margin-bottom:12.0pt'><br>_______________________________________________<br>kictanet mailing list<br><a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><br><a href="https://lists.kictanet.or.ke/mailman/listinfo/kictanet" target="_blank">https://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br>Twitter: <a href="http://twitter.com/kictanet" target="_blank">http://twitter.com/kictanet</a><br>Facebook: <a href="https://www.facebook.com/KICTANet/" target="_blank">https://www.facebook.com/KICTANet/</a><o:p></o:p></p></div></div><p class=MsoNormal style='margin-bottom:12.0pt'>Unsubscribe or change your options at <a href="https://lists.kictanet.or.ke/mailman/options/kictanet/otieno.barrack%40gmail.com" target="_blank">https://lists.kictanet.or.ke/mailman/options/kictanet/otieno.barrack%40gmail.com</a><br><br>The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br><br>KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.<o:p></o:p></p></blockquote></div></div><p class=MsoNormal style='margin-bottom:12.0pt'><br>_______________________________________________<br>kictanet mailing list<br><a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><br><a href="https://lists.kictanet.or.ke/mailman/listinfo/kictanet" target="_blank">https://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br>Twitter: <a href="http://twitter.com/kictanet" target="_blank">http://twitter.com/kictanet</a><br>Facebook: <a href="https://www.facebook.com/KICTANet/" target="_blank">https://www.facebook.com/KICTANet/</a><br><br>Unsubscribe or change your options at <a href="https://lists.kictanet.or.ke/mailman/options/kictanet/james%40muendo.co.ke" target="_blank">https://lists.kictanet.or.ke/mailman/options/kictanet/james%40muendo.co.ke</a><br><br>The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br><br>KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.<o:p></o:p></p></blockquote></div><p class=MsoNormal><br><br clear=all><br>-- <o:p></o:p></p><div><div><div><div><div><div><div><div><div><p><o:p> </o:p></p><p><span style='font-family:"Segoe UI",sans-serif'>James Muendo </span><o:p></o:p></p><p><span style='font-family:"Segoe UI",sans-serif'>Chief Executive Officer (CEO),</span><o:p></o:p></p><p><span style='font-family:"Segoe UI",sans-serif'>Logic Craft Ltd, </span><o:p></o:p></p><p><span style='font-family:"Segoe UI",sans-serif'>Suite 39, 2nd Floor, Visions Plaza, Mombasa Road</span><o:p></o:p></p><p><span style='font-family:"Segoe UI",sans-serif'>P.O Box 28016 – 00200,</span><o:p></o:p></p><p><span style='font-family:"Segoe UI",sans-serif'>Nairobi,KE</span><o:p></o:p></p><p><span style='font-family:"Segoe UI",sans-serif'> </span><o:p></o:p></p><p><span style='font-family:"Segoe UI",sans-serif'>M:| +254.725.567.508 S: | tim.rick Gtalk:| james.muendo T: | </span><a href="https://twitter.com/Mmuendo" target="_blank"><span style='font-family:"Segoe UI",sans-serif;color:#0563C1'>@Mmuendo</span></a><span style='font-family:"Segoe UI",sans-serif'> W:|</span><a href="http://about.me/muendo" target="_blank"><span style='font-family:"Segoe UI",sans-serif;color:#0563C1'>http://about.me/muendo</span></a><o:p></o:p></p><p><span style='font-family:"Segoe UI",sans-serif'> </span><o:p></o:p></p><p><span style='font-family:"Segoe UI",sans-serif'>Too Brief? </span><a href="http://emailcharter.org/" target="_blank"><span style='font-family:"Segoe UI",sans-serif;color:#0563C1'>Here's Why</span></a><o:p></o:p></p></div></div></div></div></div></div></div></div></div></div></div></blockquote></div></div><div><div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><p class=MsoNormal style='margin-bottom:12.0pt'>_______________________________________________<br>kictanet mailing list<br><a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><br><a href="https://lists.kictanet.or.ke/mailman/listinfo/kictanet" target="_blank">https://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br>Twitter: <a href="http://twitter.com/kictanet" target="_blank">http://twitter.com/kictanet</a><br>Facebook: <a href="https://www.facebook.com/KICTANet/" target="_blank">https://www.facebook.com/KICTANet/</a><o:p></o:p></p></div></blockquote></div></div><div><div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><p class=MsoNormal>Unsubscribe or change your options at <a href="https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com" target="_blank">https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com</a><o:p></o:p></p></div></blockquote></div></div><div><div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><p class=MsoNormal><br><br>The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br><br>KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.<o:p></o:p></p></div></blockquote></div></div><p class=MsoNormal>_______________________________________________<br>kictanet mailing list<br><a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><br><a href="https://lists.kictanet.or.ke/mailman/listinfo/kictanet" target="_blank">https://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br>Twitter: <a href="http://twitter.com/kictanet" target="_blank">http://twitter.com/kictanet</a><br>Facebook: <a href="https://www.facebook.com/KICTANet/" target="_blank">https://www.facebook.com/KICTANet/</a><br><br>Unsubscribe or change your options at <a href="https://lists.kictanet.or.ke/mailman/options/kictanet/kaninimutemi%40gmail.com" target="_blank">https://lists.kictanet.or.ke/mailman/options/kictanet/kaninimutemi%40gmail.com</a><br><br>The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br><br>KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.<o:p></o:p></p></blockquote></div></div><div><p class=MsoNormal>-- <o:p></o:p></p></div><div><div><div><div><div><div><div><div><p class=MsoNormal><b><span style='font-family:"Georgia",serif'>Mercy Mutemi, Advocate</span></b><span style='font-family:"Georgia",serif'>. </span><o:p></o:p></p></div></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal><o:p> </o:p></p></div></div></div></div></div></div></div></blockquote><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><p class=MsoNormal>_______________________________________________<br>kictanet mailing list<br><a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><br><a href="https://lists.kictanet.or.ke/mailman/listinfo/kictanet" target="_blank">https://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br>Twitter: <a href="http://twitter.com/kictanet" target="_blank">http://twitter.com/kictanet</a><br>Facebook: <a href="https://www.facebook.com/KICTANet/" target="_blank">https://www.facebook.com/KICTANet/</a><br><br>Unsubscribe or change your options at <a href="https://lists.kictanet.or.ke/mailman/options/kictanet/info%40campusciti.com" target="_blank">https://lists.kictanet.or.ke/mailman/options/kictanet/info%40campusciti.com</a><br><br>The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br><br>KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.<o:p></o:p></p></div></blockquote></div></div><p class=MsoNormal style='margin-bottom:12.0pt'><br>_______________________________________________<br>kictanet mailing list<br><a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a><br><a href="https://lists.kictanet.or.ke/mailman/listinfo/kictanet" target="_blank">https://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br>Twitter: <a href="http://twitter.com/kictanet" target="_blank">http://twitter.com/kictanet</a><br>Facebook: <a href="https://www.facebook.com/KICTANet/" target="_blank">https://www.facebook.com/KICTANet/</a><br><br>Unsubscribe or change your options at <a href="https://lists.kictanet.or.ke/mailman/options/kictanet/kivuva%40transworldafrica.com" target="_blank">https://lists.kictanet.or.ke/mailman/options/kictanet/kivuva%40transworldafrica.com</a><br><br>The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br><br>KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.<o:p></o:p></p></blockquote></div></div></div></body></html>