<p dir="ltr">It's high time we get full details as consumers especially on cloud services like data storage, infrastructure and services subscribed. Unfortunately it's sad if that's true </p>
<div class="gmail_quote">On Jan 15, 2018 6:21 PM, "Walubengo J via kictanet" <<a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a>> wrote:<br type="attribution"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif;font-size:16px"><div></div>
<div>This is serious. </div><div><br></div><div>eCitizen is one of our few celebrated and widely cited government success stories. It is unbelievable that it is down. Particularly when my understanding is that it is a cloud-based service.</div><div><br></div><div>hope the concerned are urgently attending to it.</div><div><br></div><div>walu.</div><div><br></div>
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On Monday, January 15, 2018, 5:17:16 PM GMT+3, Kelvin Kariuki via kictanet <<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><wbr>> wrote:
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<div><div id="m_6794001351423870841ydp30a0b639yiv4403771124"><div><div dir="ltr">I have been trying it since morning, it gives this error:<div><h1 style="color:rgb(0,0,0)">"503 Service Unavailable</h1><span style="color:rgb(0,0,0)">No server is available to handle this request."</span><br clear="none"></div><div><span style="color:rgb(0,0,0)"><br clear="none"></span></div><div><span style="color:rgb(0,0,0)">Its time they commit to a serious Service Level Agreement. Of late the downtime has been frequent, I have been in the process of registering a company and most of the time the service is not available. As a community, we are supposed to speak up about this to save the millions of Kenyans suffering from this inconvenience. </span></div><div><span style="color:rgb(0,0,0)"><br clear="none"></span></div><div><span style="color:rgb(84,84,84)">The </span><span style="font-weight:bold;color:rgb(106,106,106)">503 Service Unavailable</span><span style="color:rgb(84,84,84)"> error is an HTTP status code that means the web site's server is simply not available right now. <b>Most of the time, it occurs because the server is too busy or because there's maintenance being performed on it</b>... Read on: </span><font color="#545454"><a shape="rect" href="https://www.lifewire.com/503-service-unavailable-explained-2622940" rel="nofollow" target="_blank">https://www.lifewire.com/<wbr>503-service-unavailable-<wbr>explained-2622940</a></font><span style="color:rgb(0,0,0)"><br clear="none"></span></div><div><span style="color:rgb(0,0,0)"><br clear="none"></span></div><div><font color="#000000" face="Times New Roman" size="3">The error is most likely caused by simultaneous access by millions of Kenyans, the servers they have can't handle that amount of traffic. They should upgrade their data center. A Service Level Agreement will enforce them to do that and Kenyans will get a convenient service. </font></div></div><div class="m_6794001351423870841ydp30a0b639yiv4403771124gmail_extra"><br clear="none"><div class="m_6794001351423870841ydp30a0b639yiv4403771124gmail_quote">On Mon, Jan 15, 2018 at 4:42 PM, Victor Kapiyo via kictanet <span dir="ltr"><<a shape="rect" href="mailto:kictanet@lists.kictanet.or.ke" rel="nofollow" target="_blank">kictanet@lists.kictanet.or.ke</a><wbr>></span> wrote:<br clear="none"><blockquote class="m_6794001351423870841ydp30a0b639yiv4403771124gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div class="m_6794001351423870841ydp30a0b639yiv4403771124yqt3455498876" id="m_6794001351423870841ydp30a0b639yiv4403771124yqt42307"><div>Hi Listers,<div><br clear="none"></div><div>Anyone noticed that the ecitizen portal is down. I'm not sure how frequently this happens but what's the acceptable downtime for such a critical service. Or should we go back to manual backup?</div><span class="m_6794001351423870841ydp30a0b639yiv4403771124HOEnZb"><font color="#888888"></font></span><div><br clear="none"></div><div>Victor</div></div></div>
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<br clear="none"></blockquote></div><br clear="none"><br clear="all"><div><br clear="none"></div>-- <br clear="none"><div class="m_6794001351423870841ydp30a0b639yiv4403771124gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div>Best Regards,<br clear="none"><br clear="none"></div></div></div></div><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><div><div><div><div><font size="2">Kelvin Kariuki</font></div></div></div></div><div><span style="font-size:small">Assistant Lecturer</span><br clear="none" style="font-size:small"><span style="font-size:small">Multimedia University of Kenya</span><br clear="none" style="font-size:small"><span style="font-size:small">Faculty of Computing and Information Technology</span><font size="2"><br clear="none"></font></div><div><div><div><div><font size="2">Twitter Handle: @teacherkaris</font></div></div></div></div><div><div><div><font size="2">Alt email: <a shape="rect" href="mailto:kkariuki@mmu.ac.ke" rel="nofollow" target="_blank">kkariuki@mmu.ac.ke</a></font></div></div></div><div><div><font size="2">Mobile: +2547 29 385 557</font></div></div></blockquote><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><div><font size="2">The Lord is my Shepherd </font></div></blockquote></div></div></div></div>
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