<div dir="ltr"><div class="gmail_default" style="font-family:tahoma,sans-serif">Listers,<br></div><div class="gmail_default" style="font-family:tahoma,sans-serif"><br></div><div class="gmail_default" style="font-family:tahoma,sans-serif">Barack, I wonder whether those servers are here or out there. And if out there, two critical questions arise: <br></div><div class="gmail_default" style="font-family:tahoma,sans-serif"><br></div><div class="gmail_default" style="font-family:tahoma,sans-serif">1. What is the SLA agreement, and especially when it comes to getting the service back within acceptable timeline(s)?</div><div class="gmail_default" style="font-family:tahoma,sans-serif">2. Why host away from the country, yet we have companies like Node and Angani, who I believe have the various competencies to handle such locally? Plus there is KIXP to support the traffic that comes through? I believe a great number of the users of the system are local. Why not make it easier and quicker?</div><div class="gmail_default" style="font-family:tahoma,sans-serif"><br></div><div class="gmail_default" style="font-family:tahoma,sans-serif">Just wondering. <br></div><div class="gmail_default" style="font-family:tahoma,sans-serif"><br></div><div class="gmail_default" style="font-family:tahoma,sans-serif">Regards, <br></div><div class="gmail_default" style="font-family:tahoma,sans-serif"><br></div></div><div class="gmail_extra"><br><div class="gmail_quote">On Mon, Jan 15, 2018 at 5:06 PM, Barrack Otieno via kictanet <span dir="ltr"><<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="auto"><div dir="auto">Teacher Karis,</div><div dir="auto"><br></div>Maybe the servers are in another time zone, give them a few hours they will be opened.<div dir="auto"><br></div><div dir="auto">Regards</div></div><div class="gmail_extra"><br><div class="gmail_quote"><div><div class="h5">On 15 Jan 2018 17:02, "Kelvin Kariuki via kictanet" <<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><wbr>> wrote:<br type="attribution"></div></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div class="h5"><div dir="ltr">I have been trying it since morning, it gives this error:<div><h1 style="color:rgb(0,0,0);font-family:"Times New Roman"">"503 Service Unavailable</h1><span style="color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium">No server is available to handle this request."</span><br></div><div><span style="color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium"><br></span></div><div><span style="color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium">Its time they commit to a serious Service Level Agreement. Of late the downtime has been frequent, I have been in the process of registering a company and most of the time the service is not available. As a community, we are supposed to speak up about this to save the millions of Kenyans suffering from this inconvenience. </span></div><div><span style="color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium"><br></span></div><div><span style="color:rgb(84,84,84)">The </span><span style="font-weight:bold;color:rgb(106,106,106)">503 Service Unavailable</span><span style="color:rgb(84,84,84)"> error is an HTTP status code that means the web site's server is simply not available right now. <b>Most of the time, it occurs because the server is too busy or because there's maintenance being performed on it</b>... Read on: </span><font color="#545454"><a href="https://www.lifewire.com/503-service-unavailable-explained-2622940" target="_blank">https://www.lifewire.com/5<wbr>03-service-unavailable-explain<wbr>ed-2622940</a></font><span style="color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium"><br></span></div><div><span style="color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium"><br></span></div><div><font size="3" color="#000000" face="Times New Roman">The error is most likely caused by simultaneous access by millions of Kenyans, the servers they have can't handle that amount of traffic. They should upgrade their data center. A Service Level Agreement will enforce them to do that and Kenyans will get a convenient service. </font></div></div><div class="gmail_extra"><br><div class="gmail_quote">On Mon, Jan 15, 2018 at 4:42 PM, Victor Kapiyo via kictanet <span dir="ltr"><<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><wbr>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="auto">Hi Listers,<div dir="auto"><br></div><div dir="auto">Anyone noticed that the ecitizen portal is down. I'm not sure how frequently this happens but what's the acceptable downtime for such a critical service. Or should we go back to manual backup?</div><span class="m_7450414108371995038m_-2813516621210497978HOEnZb"><font color="#888888"><div dir="auto"><br></div><div dir="auto">Victor</div></font></span></div>
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<br></blockquote></div><br><br clear="all"><br>-- <br><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr">
<p><br></p><p><span lang="EN-US" style="font-family:"Segoe UI",sans-serif">James
Muendo </span></p><p><span lang="EN-US" style="font-family:"Segoe UI",sans-serif">Chief Executive Officer (CEO),</span></p><p><span lang="EN-US" style="font-family:"Segoe UI",sans-serif">Logic
Craft Ltd, </span></p><p><span lang="EN-US" style="font-family:"Segoe UI",sans-serif">Suite 39,
2nd Floor, Visions Plaza, Mombasa Road</span></p><p><span lang="EN-US" style="font-family:"Segoe UI",sans-serif">P.O Box
28016 – 00200,</span></p><p><span lang="EN-US" style="font-family:"Segoe UI",sans-serif">Nairobi,KE</span></p><p><span lang="EN-US" style="font-family:"Segoe UI",sans-serif"> </span></p><p><span lang="EN-US" style="font-family:"Segoe UI",sans-serif">M:|
+254.725.567.508 S: | tim.rick Gtalk:|
james.muendo T: | </span><a href="https://twitter.com/Mmuendo" target="_blank"><span lang="EN-US" style="font-family:"Segoe UI",sans-serif;color:#0563c1">@Mmuendo</span></a><span lang="EN-US" style="font-family:"Segoe UI",sans-serif"> W:|</span><a href="http://about.me/muendo" target="_blank"><span lang="EN-US" style="font-family:"Segoe UI",sans-serif;color:#0563c1">http://about.me/muendo</span></a><span lang="EN-US" style="font-family:"Segoe UI",sans-serif"></span></p><p><span lang="EN-US" style="font-family:"Segoe UI",sans-serif"> </span></p><p>
</p><p><span lang="EN-US" style="font-family:"Segoe UI",sans-serif">Too Brief?
</span><a href="http://emailcharter.org/" target="_blank"><span lang="EN-US" style="font-family:"Segoe UI",sans-serif;color:#0563c1">Here's Why</span></a><span lang="EN-US" style="font-family:"Segoe UI",sans-serif"></span></p></div></div></div></div></div></div></div></div></div>
</div>