<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto">James<div><br></div><div>You raise a very critical issue about critical government services. I’m curious. Since Lilian from ICT has responded to Victor maybe she can come back to us after consulting internally with answers to the following questions:-</div><div><br></div><div>1. Where is the eCitizen Portal hosted and what are the SLA details?</div><div>2. Why is it so difficult to get anyone on the Customer Service Line?</div><div>3. There’s no recourse when there is an issue to resolve. In November I had to pay twice for my driving license renewal. To date I’m not even sure who to speak with for a refund. </div><div>4. For such a critical service we are past the stage of being ‘happy’ simply to have the service. As citizens we expect NOTHING BUT THE BEST from Silicon Savannah.</div><div>5. When will the service be fully mobile enabled?</div><div><br></div><div>It’s high time we elevate this service to world class standard. As it is every time I think about using the service I start getting agitated.</div><div><br><div id="AppleMailSignature"><div><span style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.294118); -webkit-composition-fill-color: rgba(175, 192, 227, 0.231373);"><b>Ali Hussein</b></span></div><div><span style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.294118); -webkit-composition-fill-color: rgba(175, 192, 227, 0.231373);"><b>Principal</b></span></div><div><b style="background-color: rgba(255, 255, 255, 0);">Hussein & Associates</b></div><div style="font-family: Helvetica; font-size: medium; -webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); -webkit-text-size-adjust: auto; ">+254 0713 601113 </div><div style="font-family: Helvetica; font-size: medium; -webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); -webkit-text-size-adjust: auto; "><br></div><div><p style="margin: 0in 0in 0pt;"><span style="background-color: rgba(255, 255, 255, 0);">Twitter: @AliHKassim</span></p><span style="background-color: rgba(255, 255, 255, 0);"><font></font></span><p style="margin: 0in 0in 0pt;"><span style="background-color: rgba(255, 255, 255, 0);">Skype: abu-jomo</span></p><p style="margin: 0in 0in 0pt;"><span style="background-color: rgba(255, 255, 255, 0);">LinkedIn: <a href="http://ke.linkedin.com/in/alihkassim" target="_blank">http://ke.linkedin.com/in/alihkassim</a></span></p><font><br></font></div><div><span style="background-color: rgba(255, 255, 255, 0);">"We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle</span></div><div><br></div><div><span style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.294118); -webkit-composition-fill-color: rgba(175, 192, 227, 0.231373);"><br></span></div>Sent from my iPad</div><div><br>On 15 Jan 2018, at 6:07 PM, James Muendo via kictanet <<a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a>> wrote:<br><br></div><blockquote type="cite"><div><div dir="ltr"><div class="gmail_default" style="font-family:tahoma,sans-serif">Listers,<br></div><div class="gmail_default" style="font-family:tahoma,sans-serif"><br></div><div class="gmail_default" style="font-family:tahoma,sans-serif">Barack, I wonder whether those servers are here or out there. And if out there, two critical questions arise: <br></div><div class="gmail_default" style="font-family:tahoma,sans-serif"><br></div><div class="gmail_default" style="font-family:tahoma,sans-serif">1. What is the SLA agreement, and especially when it comes to getting the service back within acceptable timeline(s)?</div><div class="gmail_default" style="font-family:tahoma,sans-serif">2. Why host away from the country, yet we have companies like Node and Angani, who I believe have the various competencies to handle such locally? Plus there is KIXP to support the traffic that comes through? I believe a great number of the users of the system are local. Why not make it easier and quicker?</div><div class="gmail_default" style="font-family:tahoma,sans-serif"><br></div><div class="gmail_default" style="font-family:tahoma,sans-serif">Just wondering. <br></div><div class="gmail_default" style="font-family:tahoma,sans-serif"><br></div><div class="gmail_default" style="font-family:tahoma,sans-serif">Regards, <br></div><div class="gmail_default" style="font-family:tahoma,sans-serif"><br></div></div><div class="gmail_extra"><br><div class="gmail_quote">On Mon, Jan 15, 2018 at 5:06 PM, Barrack Otieno via kictanet <span dir="ltr"><<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="auto"><div dir="auto">Teacher Karis,</div><div dir="auto"><br></div>Maybe the servers are in another time zone, give them a few hours they will be opened.<div dir="auto"><br></div><div dir="auto">Regards</div></div><div class="gmail_extra"><br><div class="gmail_quote"><div><div class="h5">On 15 Jan 2018 17:02, "Kelvin Kariuki via kictanet" <<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><wbr>> wrote:<br type="attribution"></div></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div class="h5"><div dir="ltr">I have been trying it since morning, it gives this error:<div><h1 style="color:rgb(0,0,0);font-family:"Times New Roman"">"503 Service Unavailable</h1><span style="color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium">No server is available to handle this request."</span><br></div><div><span style="color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium"><br></span></div><div><span style="color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium">Its time they commit to a serious Service Level Agreement. Of late the downtime has been frequent, I have been in the process of registering a company and most of the time the service is not available. As a community, we are supposed to speak up about this to save the millions of Kenyans suffering from this inconvenience. </span></div><div><span style="color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium"><br></span></div><div><span style="color:rgb(84,84,84)">The </span><span style="font-weight:bold;color:rgb(106,106,106)">503 Service Unavailable</span><span style="color:rgb(84,84,84)"> error is an HTTP status code that means the web site's server is simply not available right now. <b>Most of the time, it occurs because the server is too busy or because there's maintenance being performed on it</b>... Read on: </span><font color="#545454"><a href="https://www.lifewire.com/503-service-unavailable-explained-2622940" target="_blank">https://www.lifewire.com/5<wbr>03-service-unavailable-explain<wbr>ed-2622940</a></font><span style="color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium"><br></span></div><div><span style="color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium"><br></span></div><div><font size="3" color="#000000" face="Times New Roman">The error is most likely caused by simultaneous access by millions of Kenyans, the servers they have can't handle that amount of traffic. They should upgrade their data center. A Service Level Agreement will enforce them to do that and Kenyans will get a convenient service. </font></div></div><div class="gmail_extra"><br><div class="gmail_quote">On Mon, Jan 15, 2018 at 4:42 PM, Victor Kapiyo via kictanet <span dir="ltr"><<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><wbr>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="auto">Hi Listers,<div dir="auto"><br></div><div dir="auto">Anyone noticed that the ecitizen portal is down. I'm not sure how frequently this happens but what's the acceptable downtime for such a critical service. Or should we go back to manual backup?</div><span class="m_7450414108371995038m_-2813516621210497978HOEnZb"><font color="#888888"><div dir="auto"><br></div><div dir="auto">Victor</div></font></span></div>
<br>______________________________<wbr>_________________<br>
kictanet mailing list<br>
<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><br>
<a href="https://lists.kictanet.or.ke/mailman/listinfo/kictanet" rel="noreferrer" target="_blank">https://lists.kictanet.or.ke/m<wbr>ailman/listinfo/kictanet</a><br>
Twitter: <a href="http://twitter.com/kictanet" rel="noreferrer" target="_blank">http://twitter.com/kictanet</a><br>
Facebook: <a href="https://www.facebook.com/KICTANet/" rel="noreferrer" target="_blank">https://www.facebook.com/KICTA<wbr>Net/</a><br>
<br>
Unsubscribe or change your options at <a href="https://lists.kictanet.or.ke/mailman/options/kictanet/kelvinkariuki89%40gmail.com" rel="noreferrer" target="_blank">https://lists.kictanet.or.ke/m<wbr>ailman/options/kictanet/kelvin<wbr>kariuki89%40gmail.com</a><br>
<br>
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br>
<br>
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.<br>
<br></blockquote></div><br><br clear="all"><div><br></div>-- <br><div class="m_7450414108371995038m_-2813516621210497978gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div>Best Regards,<br><br></div></div></div></div><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><div><div><div><div><font size="2">Kelvin Kariuki</font></div></div></div></div><div><span style="font-size:small">Assistant Lecturer</span><br style="font-size:small"><span style="font-size:small">Multimedia University of Kenya</span><br style="font-size:small"><span style="font-size:small">Faculty of Computing and Information Technology</span><font size="2"><br></font></div><div><div><div><div><font size="2">Twitter Handle: @teacherkaris</font></div></div></div></div><div><div><div><font size="2">Alt email: <a href="mailto:kkariuki@mmu.ac.ke" target="_blank">kkariuki@mmu.ac.ke</a></font></div></div></div><div><div><font size="2">Mobile: +2547 29 385 557</font></div></div></blockquote><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><div><font size="2">The Lord is my Shepherd </font></div></blockquote></div></div></div></div>
</div>
<br>______________________________<wbr>_________________<br>
kictanet mailing list<br>
<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><br>
<a href="https://lists.kictanet.or.ke/mailman/listinfo/kictanet" rel="noreferrer" target="_blank">https://lists.kictanet.or.ke/m<wbr>ailman/listinfo/kictanet</a><br>
Twitter: <a href="http://twitter.com/kictanet" rel="noreferrer" target="_blank">http://twitter.com/kictanet</a><br>
Facebook: <a href="https://www.facebook.com/KICTANet/" rel="noreferrer" target="_blank">https://www.facebook.com/KICTA<wbr>Net/</a><br>
<br></div></div>
Unsubscribe or change your options at <a href="https://lists.kictanet.or.ke/mailman/options/kictanet/otieno.barrack%40gmail.com" rel="noreferrer" target="_blank">https://lists.kictanet.or.ke/m<wbr>ailman/options/kictanet/otieno<wbr>.barrack%40gmail.com</a><span class=""><br>
<br>
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br>
<br>
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.<br>
<br></span></blockquote></div></div>
<br>______________________________<wbr>_________________<br>
kictanet mailing list<br>
<a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a><br>
<a href="https://lists.kictanet.or.ke/mailman/listinfo/kictanet" rel="noreferrer" target="_blank">https://lists.kictanet.or.ke/<wbr>mailman/listinfo/kictanet</a><br>
Twitter: <a href="http://twitter.com/kictanet" rel="noreferrer" target="_blank">http://twitter.com/kictanet</a><br>
Facebook: <a href="https://www.facebook.com/KICTANet/" rel="noreferrer" target="_blank">https://www.facebook.com/<wbr>KICTANet/</a><br>
<br>
Unsubscribe or change your options at <a href="https://lists.kictanet.or.ke/mailman/options/kictanet/james%40muendo.co.ke" rel="noreferrer" target="_blank">https://lists.kictanet.or.ke/<wbr>mailman/options/kictanet/<wbr>james%40muendo.co.ke</a><br>
<br>
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br>
<br>
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.<br>
<br></blockquote></div><br><br clear="all"><br>-- <br><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr">
<p><br></p><p><span lang="EN-US" style="font-family:"Segoe UI",sans-serif">James
Muendo </span></p><p><span lang="EN-US" style="font-family:"Segoe UI",sans-serif">Chief Executive Officer (CEO),</span></p><p><span lang="EN-US" style="font-family:"Segoe UI",sans-serif">Logic
Craft Ltd, </span></p><p><span lang="EN-US" style="font-family:"Segoe UI",sans-serif">Suite 39,
2nd Floor, Visions Plaza, Mombasa Road</span></p><p><span lang="EN-US" style="font-family:"Segoe UI",sans-serif">P.O Box
28016 – 00200,</span></p><p><span lang="EN-US" style="font-family:"Segoe UI",sans-serif">Nairobi,KE</span></p><p><span lang="EN-US" style="font-family:"Segoe UI",sans-serif"> </span></p><p><span lang="EN-US" style="font-family:"Segoe UI",sans-serif">M:|
+254.725.567.508 S: | tim.rick Gtalk:|
james.muendo T: | </span><a href="https://twitter.com/Mmuendo" target="_blank"><span lang="EN-US" style="font-family:"Segoe UI",sans-serif;color:#0563c1">@Mmuendo</span></a><span lang="EN-US" style="font-family:"Segoe UI",sans-serif"> W:|</span><a href="http://about.me/muendo" target="_blank"><span lang="EN-US" style="font-family:"Segoe UI",sans-serif;color:#0563c1">http://about.me/muendo</span></a><span lang="EN-US" style="font-family:"Segoe UI",sans-serif"></span></p><p><span lang="EN-US" style="font-family:"Segoe UI",sans-serif"> </span></p><p>
</p><p><span lang="EN-US" style="font-family:"Segoe UI",sans-serif">Too Brief?
</span><a href="http://emailcharter.org/" target="_blank"><span lang="EN-US" style="font-family:"Segoe UI",sans-serif;color:#0563c1">Here's Why</span></a><span lang="EN-US" style="font-family:"Segoe UI",sans-serif"></span></p></div></div></div></div></div></div></div></div></div>
</div>
</div></blockquote><blockquote type="cite"><div><span>_______________________________________________</span><br><span>kictanet mailing list</span><br><span><a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a></span><br><span><a href="https://lists.kictanet.or.ke/mailman/listinfo/kictanet">https://lists.kictanet.or.ke/mailman/listinfo/kictanet</a></span><br><span>Twitter: <a href="http://twitter.com/kictanet">http://twitter.com/kictanet</a></span><br><span>Facebook: <a href="https://www.facebook.com/KICTANet/">https://www.facebook.com/KICTANet/</a></span><br><span></span><br><span>Unsubscribe or change your options at <a href="https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com">https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com</a></span><br><span></span><br><span>The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.</span><br><span></span><br><span>KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.</span><br></div></blockquote></div></body></html>