<div dir="ltr"><div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small"><span style="color:rgb(51,51,51);font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:16px">Like many Kenyan’s who do not live near key installations served by dedicated power lines, having reliable power for both home and office use can be a game of chance. We have become accustomed to outages and brown outs from the lightest of rains and the odd monkey tinkering with and tripping some wires.</span><br></div><div class="gmail_quote"><div dir="ltr"><div style="font-family:tahoma,sans-serif;font-size:small"><span style="color:rgb(51,51,51);font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:16px"><br></span></div><div style="font-family:tahoma,sans-serif;font-size:small"><span style="color:rgb(51,51,51);font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:16px">Unfortunately, I have never once heard of restitution to a customer, resulting from downtime – scheduled or otherwise from the electricity transmission and distribution monopoly. That electricity is a key element in all factors of production and needed for the addition of value and maximization of outputs across industries, should say something about the service guarantees that should be available to consumer’s turnkey.</span><br></div><div style="font-family:tahoma,sans-serif;font-size:small"><br></div><div style="font-family:tahoma,sans-serif;font-size:small"><a href="http://www.mbuguanjihia.com/tech/call-better-service-level-agreements.html" target="_blank">http://www.mbuguanjihia.com/<wbr>tech/call-better-service-<wbr>level-agreements.html</a></div><div><div class="m_-1353681142142512971gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><p><b style="font-family:tahoma,sans-serif;font-size:small">Regards,</b><br><font size="2" face="tahoma, sans-serif">Mbugua Njihia</font></p></div></div></div></div></div></div>
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