<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div>@Ngigi </div><div id="AppleMailSignature"><br></div><div id="AppleMailSignature">We have ourselves to blame. Or competitors for being 'weak' </div><div id="AppleMailSignature"><br></div><div id="AppleMailSignature">I'm simply not for the idea of 'rectifying' so called 'Market Failure' with the heavy hand of regulation. </div><div id="AppleMailSignature"><br></div><div id="AppleMailSignature">Dominance/Monopolies are a thing of the past. It maybe simplifying an issue but let's face it. Even with Mpesa being so dominant 90+% of our transactions in this country are still cash based. So where's the Dominance? :-)<br><br><div><span style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.294118); -webkit-composition-fill-color: rgba(175, 192, 227, 0.231373);"><b>Ali Hussein</b></span></div><div><b style="background-color: rgba(255, 255, 255, 0);">Hussein & Associates</b></div><div style="font-family: Helvetica; font-size: medium; -webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); -webkit-text-size-adjust: auto; ">+254 0713 601113 / 0770906375</div><div style="font-family: Helvetica; font-size: medium; -webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); -webkit-text-size-adjust: auto; "><br></div><div><p style="margin: 0in 0in 0pt;"><span style="background-color: rgba(255, 255, 255, 0);">Twitter: @AliHKassim</span></p><span style="background-color: rgba(255, 255, 255, 0);"><font></font></span><p style="margin: 0in 0in 0pt;"><span style="background-color: rgba(255, 255, 255, 0);">Skype: abu-jomo</span></p><p style="margin: 0in 0in 0pt;"><span style="background-color: rgba(255, 255, 255, 0);">LinkedIn: <a href="http://ke.linkedin.com/in/alihkassim" target="_blank">http://ke.linkedin.com/in/alihkassim</a><a href="http://ke.linkedin.com/in/alihkassim" target="_blank"><span style="text-decoration: none;"></span></a></span></p><span style="background-color: rgba(255, 255, 255, 0);"><font></font></span><p style="margin: 0in 0in 0pt;"></p><font><span style="background-color: rgba(255, 255, 255, 0);">Blog: <a href="http://www.alyhussein.com/" target="_blank">www.alyhussein.com</a></span><br></font></div><div><span style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); "><br></span></div><div>"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi</div><div><span style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.294118); -webkit-composition-fill-color: rgba(175, 192, 227, 0.231373);"><br></span></div>Sent from my iPad</div><div><br>On 25 Apr 2017, at 5:39 PM, Ngigi Waithaka <<a href="mailto:ngigi@at.co.ke">ngigi@at.co.ke</a>> wrote:<br><br></div><blockquote type="cite"><div><div dir="auto">@Ali,<div dir="auto"><br></div><div dir="auto">My concern is between now and when the so called 'market' takes care of this issue.</div><div dir="auto"><br></div><div dir="auto">As we have seen yesterday, We are one hack away from the entire country being taken down almost completely by the failure of a single firm.</div><div dir="auto"><br></div><div dir="auto">Twendeleeni vivyo hivyo!</div></div><div class="gmail_extra"><br><div class="gmail_quote">On 25 Apr 2017 5:24 p.m., "Admin CampusCiti" <<a href="mailto:info@campusciti.com">info@campusciti.com</a>> wrote:<br type="attribution"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="auto"><div><span></span></div><div><div>@Ngigi</div><div><br></div><div>I'm with Tom on this one. I actually don't see how the Dominance conversation has crept into this discussion :-) </div><div><br></div><div>We have a choice. </div><div><br></div><div>For Mpesa </div><div>1. Airtel Money.</div><div>2. PesaLink</div><div>3. MULA - I actually now use Mula for all my bill payments. It's just super useful. Even the Safaricom App that's been launched doesn't hold a candle to Mula. </div><div>4. Orange money.</div><div><br></div><div>For Connectivity </div><div>1. Orange</div><div>2. Liquid</div><div>3. Airtel (by the way there are other parts of this country like Kilifi for example that Airtel has a far better network..</div><div>4. Surf by Facebook 😜</div><div>5. Zuku</div><div>6. JTL </div><div><br></div><div>As Kenyans we simply cannot go back to having this Dominance conversation since we are in a free market and there is choice.</div><div><br></div><div>Vote with your wallet, like I have. Safaricom will continue to improve or it will become irrelevant. Think Microsoft, Think Compac, Think Kodak , Think Nokia.</div><div><br></div><div>C'mon guys..The market will take care of this issue. And guess what? </div><div><br></div><div>YOU ARE THE MARKET (Chukua control wewe mwenyewe!!) </div><div><br></div><div>Don't punish Safaricom for weakness in competitors and your own 'laziness' :-) to choose a different service provider if you are unhappy with current services. </div><div><br><div><div><span><b>Ali Hussein</b></span></div><div><b style="background-color:rgba(255,255,255,0)">Hussein & Associates</b></div><div style="font-family:Helvetica;font-size:medium">+254 0713 601113 / 0770906375</div><div style="font-family:Helvetica;font-size:medium"><br></div><div><p style="margin:0in 0in 0pt"><span style="background-color:rgba(255,255,255,0)">Twitter: @AliHKassim</span></p><span style="background-color:rgba(255,255,255,0)"><font></font></span><p style="margin:0in 0in 0pt"><span style="background-color:rgba(255,255,255,0)">Skype: abu-jomo</span></p><p style="margin:0in 0in 0pt"><span style="background-color:rgba(255,255,255,0)">LinkedIn: <a href="http://ke.linkedin.com/in/alihkassim" target="_blank">http://ke.linkedin.<wbr>com/in/alihkassim</a><a href="http://ke.linkedin.com/in/alihkassim" target="_blank"><span style="text-decoration:none"></span></a></span></p><span style="background-color:rgba(255,255,255,0)"><font></font></span><p style="margin:0in 0in 0pt"></p><font><span style="background-color:rgba(255,255,255,0)">Blog: <a href="http://www.alyhussein.com/" target="_blank">www.alyhussein.com</a></span><br></font></div><div><span><br></span></div><div>"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi</div><div><span><br></span></div>Sent from my iPad</div></div><div><br>On 25 Apr 2017, at 10:43 AM, Ngigi Waithaka via kictanet <<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><wbr>> wrote:<br><br></div><blockquote type="cite"><div><div dir="auto">Ali,<div dir="auto"><br></div><div dir="auto">Do you now see the wisdom of declaring Safaricom dominant and at least getting 2-3 other players with a sizeable market share to spread the risk?</div><div dir="auto"><br></div><div dir="auto">When Safcom goes down and it will inevitably will at times, the following happens:</div><div dir="auto">1. 80% of the country citizens are without communication</div><div dir="auto">2. 80% of the country's citizens are without access to money & banking services.</div><div dir="auto">3. 100% of the police security & communication system is offline.</div><div dir="auto"><br></div><div dir="auto">We put all our country's eggs in that one basket... and the basket is bound to drop once in awhile....</div></div><div class="gmail_extra"><br><div class="gmail_quote">On 25 Apr 2017 9:35 a.m., "Admin CampusCiti via kictanet" <<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><wbr>> wrote:<br type="attribution"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="auto"><div>Listers</div><div id="m_1848174107131945001m_-7749803211354664541AppleMailSignature"><br></div><div id="m_1848174107131945001m_-7749803211354664541AppleMailSignature">This issue continues to have serious ramifications. Yesterday Bob, the CEO, made a very impassioned statement on the downtime. I liked the fact that he said there's no excuse for such a thing to happen and that they are working on restoring full services. </div><div id="m_1848174107131945001m_-7749803211354664541AppleMailSignature"><br></div><div id="m_1848174107131945001m_-7749803211354664541AppleMailSignature">However, I think Bob's statement simply didn't go far enough. We are seeing a different Safaricom - one that seems attuned to the customer and more open that's why I'm disappointed that Mpesa is still down today morning and we have had nothing from Safaricom. A simple use of SMS to update us on an hourly basis is not too much to ask. </div><div id="m_1848174107131945001m_-7749803211354664541AppleMailSignature"><br></div><div id="m_1848174107131945001m_-7749803211354664541AppleMailSignature">It's clear that Safaricom is now so embedded in our lives that total openness is not only a must it's a Business Continuity Conversation. <br><br><div><span><b>Ali Hussein</b></span></div><div><b style="background-color:rgba(255,255,255,0)">Hussein & Associates</b></div><div style="font-family:Helvetica;font-size:medium">+254 0713 601113 / 0770906375</div><div style="font-family:Helvetica;font-size:medium"><br></div><div><p style="margin:0in 0in 0pt"><span style="background-color:rgba(255,255,255,0)">Twitter: @AliHKassim</span></p><span style="background-color:rgba(255,255,255,0)"><font></font></span><p style="margin:0in 0in 0pt"><span style="background-color:rgba(255,255,255,0)">Skype: abu-jomo</span></p><p style="margin:0in 0in 0pt"><span style="background-color:rgba(255,255,255,0)">LinkedIn: <a href="http://ke.linkedin.com/in/alihkassim" target="_blank">http://ke.linkedin.c<wbr>om/in/alihkassim</a><a href="http://ke.linkedin.com/in/alihkassim" target="_blank"><span style="text-decoration:none"></span></a></span></p><span style="background-color:rgba(255,255,255,0)"><font></font></span><p style="margin:0in 0in 0pt"></p><font><span style="background-color:rgba(255,255,255,0)">Blog: <a href="http://www.alyhussein.com/" target="_blank">www.alyhussein.com</a></span><br></font></div><div><span><br></span></div><div>"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi</div><div><span><br></span></div>Sent from my iPad</div><div><br>On 24 Apr 2017, at 11:18 PM, Sidney Ochieng via kictanet <<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><wbr>> wrote:<br><br></div><blockquote type="cite"><div><div dir="auto"><div dir="auto"><span style="font-family:sans-serif">Safaricom may face sanctions over network outage </span><br></div><div dir="auto"><br></div><a href="http://www.businessdailyafrica.com/news/Safaricom-may-face-sanctions-over-network-outage/539546-3902518-15d86gnz/index.html" target="_blank">http://www.businessdailyafrica<wbr>.com/news/Safaricom-may-face-s<wbr>anctions-over-network-outage/5<wbr>39546-3902518-15d86gnz/index.h<wbr>tml</a><div dir="auto"><br><div dir="auto">That one network has this much power over economy is frightening and must be addressed. Today has proven that it's not enough that Safaricom says they won't misuse their dominance, it's enough that if they fail the country slows to a crawl. </div><div dir="auto"><br><div data-smartmail="gmail_signature" dir="auto">Sent on the move, kindly excuse any typos. <br><br>Sidney </div></div></div></div>
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