<html><head></head><body><div style="color:#000; background-color:#fff; font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:16px"><div id="yui_3_16_0_1_1487933570465_13780"><span id="yui_3_16_0_1_1487933570465_13871">Thnx Steve for you diligent responses.</span></div><div id="yui_3_16_0_1_1487933570465_13780"><span><br></span></div><div id="yui_3_16_0_1_1487933570465_13780" dir="ltr"><span id="yui_3_16_0_1_1487933570465_14053">Its clear Day 5 questions on Technology and Elections were not entirely within the Safcom domain. It would be nice to hear supplementary comments from CA and IEBC on the same (both of whom are able represented on this list).</span></div><div id="yui_3_16_0_1_1487933570465_13780" dir="ltr"><span><br></span></div><div id="yui_3_16_0_1_1487933570465_13780" dir="ltr"><span id="yui_3_16_0_1_1487933570465_14139">regards.</span></div><div id="yui_3_16_0_1_1487933570465_13780" dir="ltr"><span><br></span></div><div id="yui_3_16_0_1_1487933570465_13780" dir="ltr"><span>walu. </span></div><div class="qtdSeparateBR" id="yui_3_16_0_1_1487933570465_13781"><br><br></div><div class="yahoo_quoted" id="yui_3_16_0_1_1487933570465_13823" style="display: block;"> <div style="font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 16px;" id="yui_3_16_0_1_1487933570465_13822"> <div style="font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 16px;" id="yui_3_16_0_1_1487933570465_13821"> <div dir="ltr" id="yui_3_16_0_1_1487933570465_13824"> <font size="2" face="Arial" id="yui_3_16_0_1_1487933570465_13854"> <hr size="1" id="yui_3_16_0_1_1487933570465_13853"> <b><span style="font-weight:bold;">From:</span></b> Stephen Chege via kictanet <kictanet@lists.kictanet.or.ke><br> <b><span style="font-weight: bold;">To:</span></b> jwalu@yahoo.com <br><b><span style="font-weight: bold;">Cc:</span></b> Stephen Chege <SChege@Safaricom.co.ke><br> <b><span style="font-weight: bold;">Sent:</span></b> Friday, February 24, 2017 1:35 PM<br> <b><span style="font-weight: bold;">Subject:</span></b> Re: [kictanet] "Talk to Safaricom" Responses to Day 5 Questions<br> </font> </div> <div class="y_msg_container" id="yui_3_16_0_1_1487933570465_13820"><br><div id="yiv5030486270">
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<span style="font-size:11.0pt;color:#1F497D;">Dear all</span></div>
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<span style="font-size:11.0pt;color:#1F497D;"> </span></div>
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<span style="font-size:11.0pt;color:#1F497D;" id="yui_3_16_0_1_1487933570465_14148">Below are the responses to Day 5 Questions. No questions were received for Day 6.
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<span style="font-size:11.0pt;color:#1F497D;">It has been great responding to your questions. I look forward to more.</span></div>
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<span style="font-size:11.0pt;color:#1F497D;">regards</span></div>
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<span style="font-size:11.0pt;color:#1F497D;">Steve</span></div>
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<b><span style="">Talk-2-Safaricom, Day 5 of 6 (Friday): Technology & Elections</span></b><span style=""></span></div>
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<span style="">As we go into the general elections, Safaricom is likely to be one of the Technology providers for IEBC. What are the concerns of users/citizens on this matter?</span></div>
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<span style=""> </span></div>
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<b><span style="">Guideline issues:</span></b><span style=""></span></div>
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<span style="">a) What assurances are there that the results transmitted are safe and secure?</span></div>
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<span style="">b) What are the chances of failure in the transmission system?</span></div>
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<span style="">c) Should the result transmission system be mobile (GSM)-based or should we go Satellite or both?</span></div>
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<span style="">d) Will Safcom play along in the even Government demands an Internet shut-down before, during or after elections?</span></div>
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<span style="color:#A6A6A6;"> </span></div>
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<b><u><span style="">Questions+Comments from Discussions:</span></u></b></div>
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<b><span style="">Ali Hussein</span></b></div>
<div class="yiv5030486270MsoNormal" style="text-align:justify;"><b><span lang="EN-GB" style="color:black;">Walu Thanks for keeping the conversation going. My questions/comments are:-
</span></b></div>
<div class="yiv5030486270MsoNormal" style="text-align:justify;"><b><span lang="EN-GB" style="color:black;">1.With Safaricom's wide network could we get a mapping of where the gaps for connectivity are in relation to Polling Stations? It would
be great to see which Polling Stations will have limited or no connectivity during the elections so that we can plan to mitigate that eventually now.
</span></b></div>
<div class="yiv5030486270MsoNormal" style="text-align:justify;"><span lang="EN-GB" style="color:#0070C0;">I believe the Communications Authority would be best placed to respond to this given that they have a holistic picture of coverage from
all operators across the country.</span></div>
<div class="yiv5030486270MsoNormal" style="text-align:justify;"><b><span lang="EN-GB" style="color:#7B7B7B;"> </span></b></div>
<div class="yiv5030486270MsoNormal" style="text-align:justify;"><b><span lang="EN-GB" style="color:black;">2. Would it be asking too much for Safaricom to liaise with USF/CA on the above to better identify the gaps?
</span></b></div>
<div class="yiv5030486270MsoNormal" style="text-align:justify;"><span lang="EN-GB" style="color:#0070C0;">Safaricom’s network rollout strategy is primarily driven by the need to cover Kenya’s human population and geographic areas that are relevant
in achieving that goal. We continuously provide this information to the Communications Authority and have worked with them on the issue of the USF where we have given our feedback as to the best approach to fill in the access gaps.
</span></div>
<div class="yiv5030486270MsoNormal" style="text-align:justify;"><b><span lang="EN-GB" style="color:#7B7B7B;"> </span></b></div>
<div class="yiv5030486270MsoNormal" style="text-align:justify;"><b><span lang="EN-GB" style="color:black;">3. A Internet Shutdown request is a real possibility after media reports quoting DG Wangusi of CA.
</span></b><span style=""><a rel="nofollow" target="_blank" href="http://www.iafrikan.com/2017/01/14/the-kenyan-government-will-only-shut-down-the-internet-during-elections-if-things-get-out-of-hand/"><b><span lang="EN-GB">http://www.iafrikan.com/2017/01/14/the-kenyan-government-will-only-shut-down-the-internet-during-elections-if-things-get-out-of-hand/</span></b></a></span><b><span lang="EN-GB" style="color:black;">
Will Safaricom as a matter of public interest commit to tell the public in case this order is something that must be enforced due to 'National Security' matters?
</span></b></div>
<div class="yiv5030486270MsoNormal" style="text-align:justify;"><span style="color:#0070C0;"> </span></div>
<div class="yiv5030486270MsoNormal" style="text-align:justify;"><span style="color:#0070C0;">Ali, this is a difficult question for many reasons, not least because an answer either way may position Safaricom as either not being responsive to
Government directives or being too willing to comply.</span></div>
<div class="yiv5030486270MsoNormal" style="text-align:justify;"><span style="color:#0070C0;"> </span></div>
<div class="yiv5030486270MsoNormal" style="text-align:justify;"><span style="color:#0070C0;">I will respond by saying that Safaricom will not do anything that is outside the law with regard to such a request. In addition it has been reported
that Cabinet Secretary Joe Mucheru has stated that there is no such intention (</span><span style="color:#0070C0;"><a rel="nofollow" target="_blank" href="http://www.capitalfm.co.ke/business/2017/01/government-will-not-shut-internet-elections-mucheru-assures/"><span style="color:#0070C0;">http://www.capitalfm.co.ke/business/2017/01/government-will-not-shut-internet-elections-mucheru-assures/</span></a></span><span style="color:#0070C0;">)
and we can all collectively hold the Government to this.</span></div>
<div class="yiv5030486270MsoNormal" style="text-align:justify;"><span lang="EN-GB" style=""> </span></div>
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<b><span style="">Luke Okelo</span></b><b><span style=""></span></b></div>
<pre style="text-align:justify;"><b><span style="font-size:12.0pt;color:black;">Once again Thank you kindly Walubengo for moderating this final but not least opportunity to engage with Safaricom </span></b></pre>
<pre style="text-align:justify;"><b><span style="font-size:12.0pt;color:black;"> </span></b></pre>
<pre style="text-align:justify;"><b><span style="font-size:12.0pt;color:black;">1) I wish to know if using technology Safaricom will make any provision to allow the general public to verify their votes themselves? </span></b></pre>
<pre style="text-align:justify;"><b><span style="font-size:12.0pt;color:black;">2)Is there a web or mobile platform they can provide that allows each individual voters to act as an independent election monitor and check the results based on your polling station where you just voted? </span></b></pre>
<pre style="text-align:justify;"><b><span style="font-size:12.0pt;color:black;">3) Lastly with regards to level of assurance that transmitted results are safe and secure, what encryption standards are Safaricom using to transmit the results? </span></b></pre>
<pre style="text-align:justify;"><b><span style="font-size:12.0pt;color:black;">4) Will the encrypted results be shared with any other transmission machines or will they be tallied in a database at the polling site before final relay to Nairobi? I think as a private and non-biased telecom provider in the upcoming elections, its most probable for Safaricom to build capacity to monitor the digital footpath of the votes both from a security point of view as well as transmission point of view, This will allow for forensic audit and verification later on in case a dispute arises </span></b></pre>
<pre style="text-align:justify;"><span style="font-size:12.0pt;color:#0070C0;"> </span></pre>
<pre style="text-align:justify;"><span style="font-size:12.0pt;color:#0070C0;">Luke, I would say that these questions are premature as we have not been contracted by any entity at this point in time to participate in any capacity in the upcoming elections. </span><span style="font-size:12.0pt;color:black;"></span></pre>
<pre style="text-align:justify;"><span style="font-size:12.0pt;color:black;"> </span></pre>
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<b><span style="">Walu J</span></b></div>
<pre style="text-align:justify;"><b><span style="font-size:12.0pt;color:black;">I would add another question: Assuming Safcom will be main transmission provider for the presidential results, what plans do they have in place in case Al-Shabaabs hit their masts on d-day? Ama we just go manual as per the provisions of the revised law?</span></b></pre>
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<span style="color:#0070C0;"> </span></div>
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<span style="color:#0070C0;">Walu, we cannot make that assumption and
<i>ipso facto</i> I respectfully decline to speculate on this issue.</span></div>
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<span style=""> </span></div>
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<b><span style="">Rosemary Koech</span></b></div>
<pre style="text-align:justify;"><b><span style="font-size:12.0pt;color:black;">Dear Listers, My query is in regards to data protection and privacy in regards to the use of Safaricom users telephone numbers. There have been several instances of text messages and calls from political aspirants. How does Safaricom protect our data especially the data we give at registration and during m-pesa transactions? How does Safaricom protect the treasure trove of data it has in regards to Kenyans? Kind regards,</span></b></pre>
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<span style="color:#0070C0;"> </span></div>
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<span style="color:#0070C0;">Rosemary, I responded to an almost identical question in some detail earlier in the session, please let me know if you have further queries.</span></div>
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<span style="color:#0070C0;"> </span></div>
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<span style="color:#0070C0;">I would however hasten to add that there are many places where we expose our mobile numbers and which are not a secure as they should be kept. All of us give our names. ID numbers and mobile numbers
to security guards when we access many buildings, shops, malls, etc. We have no idea how those books with all our details are stored and secured, if at all. I believe that any person collecting what may be considered confidential information should be under
an obligation to deal with it in a particular way. </span></div>
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<span style="color:red;"> </span></div>
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<b><span style="">Grace Bomu</span></b></div>
<pre style="text-align:justify;"><b><span style="font-size:12.0pt;">@Walu, as far as I can tell there is no direct law under which the Internet can be switched off. But there could be other views on the matter. My question to Safaricom is what they would do in the event that they were directed to shut down the Internet in part or in whole. Would they honour such a request?</span></b></pre>
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<b><span style=""> </span></b></div>
<pre style="text-align:justify;"><b><span style="font-size:12.0pt;">And Since you raised the issue of the law, it would also be interesting to know whether there is anything in Safaricom's licence agreement that requires Safaricom to assist the state for national security or public order reasons. </span></b></pre>
<pre style="text-align:justify;"><b><span style="font-size:12.0pt;"> </span></b></pre>
<pre style="text-align:justify;"><b><span style="font-size:12.0pt;">I am asking this in comparison with MTN Uganda which told its customers that it had complied with the shutdown directive from the Regulator in compliance to such a condition in the license agreement. Regards,</span></b></pre>
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<span style="color:#0070C0;"> </span></div>
<div class="yiv5030486270MsoNormal" style="text-align:justify;line-height:16.0pt;">
<span style="color:#0070C0;">Grace, our operating Licence does not have specific provisions to shut down any services. In the past, Section 88 in KICA allowed the Minister of Internal Security to among other things, take temporary
possession of telecommunication systems. This section was repealed and no similar provision has been put in place since.</span></div>
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<span style="color:red;"> </span></div>
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<b><span style="">Edwin Kiama</span></b></div>
<div class="yiv5030486270MsoNormal" style="text-align:justify;"><b><span lang="EN-GB" style="">Walu, I would indeed be very interested in what Safaricom would do if requested by GoK to;
</span></b></div>
<div class="yiv5030486270MsoNormal" style="text-align:justify;"><b><span lang="EN-GB" style="">1. Listen in to my calls & texts, install a snooping app in my phone, use the network layer to turn on my mike and camera even when my phone is off.
</span></b></div>
<div class="yiv5030486270MsoNormal" style="text-align:justify;"><b><span lang="EN-GB" style="">2. Jam the signal in my neighborhood for whatever reason.
</span></b></div>
<div class="yiv5030486270MsoNormal" style="text-align:justify;"><b><span lang="EN-GB" style="">3. Shut down the internet in a particular area or the whole country. Regards, Edwin Kiama
</span></b></div>
<div class="yiv5030486270MsoNormal" style="text-align:justify;"><span lang="EN-GB" style=""> </span></div>
<div class="yiv5030486270MsoNormal" style="text-align:justify;"><span lang="EN-GB" style="color:#0070C0;">Edwin, Safaricom is a public mobile network and cannot undertake any of the functions you have cited. It should also be known that a number
of institutions operate network jamming devices which are outside the control of mobile operators and if these are deployed, it should not be assumed that any operator has shutdown services.</span></div>
<div class="yiv5030486270MsoNormal" style="text-align:justify;"><span lang="EN-GB" style="color:red;"> </span></div>
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<b><span style="">Boniface Watiba</span></b><b><span style=""></span></b></div>
<pre style="text-align:justify;"><b><span style="font-size:12.0pt;">I see great questions raised from the listers' threads. Just to delve in... </span></b></pre>
<pre style="text-align:justify;"><b><span style="font-size:12.0pt;">1. Will Safaricom give in to "orders from above" requiring the Internet to be shut down on August 8th?</span></b></pre>
<pre style="text-align:justify;"><b><span style="font-size:12.0pt;">2. In the event that Safaricom gives in, how do you plan to "compensate" for the losses incurred? </span></b></pre>
<pre style="text-align:justify;"><span style="font-size:12.0pt;color:#0070C0;">Boniface, please see my response to Ali above which I believe addresses your questions.</span></pre>
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