<html><head></head><body><div style="color:#000; background-color:#fff; font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:16px"><div id="yui_3_16_0_ym19_1_1486141563425_44100">Greetings Listers,</div><div id="yui_3_16_0_ym19_1_1486141563425_44100"><br></div><div id="yui_3_16_0_ym19_1_1486141563425_44100">Hope you had a lovely weekend and ready for this week's 'Talk-2-Safaricom' online deliberations. Going straight into today's theme, we want you to s<span style="font-family: "Helvetica Neue";" id="yui_3_16_0_ym19_1_1486141563425_44270">hare your experiences, challenges, proposed solutions with regard to Safaricom Services
along any of the following lines:</span></div><div style="line-height:16.0pt;mso-pagination:none;mso-layout-grid-align:none;text-autospace:none" id="yui_3_16_0_ym19_1_1486141563425_44177"><span lang="EN-US" style="font-family:"Helvetica Neue";mso-bidi-font-family:"Helvetica Neue"" id="yui_3_16_0_ym19_1_1486141563425_44178"><o:p id="yui_3_16_0_ym19_1_1486141563425_44179"> </o:p></span></div><div style="line-height:16.0pt;mso-pagination:none;mso-layout-grid-align:none;text-autospace:none" id="yui_3_16_0_ym19_1_1486141563425_44180"><span lang="EN-US" style="font-family:"Helvetica Neue";mso-bidi-font-family:"Helvetica Neue"" id="yui_3_16_0_ym19_1_1486141563425_44181">a) Affordability - (of Bandwidth, Data
bundles, SMS, Over The Top Services )<o:p id="yui_3_16_0_ym19_1_1486141563425_44182"></o:p></span></div><div style="line-height:16.0pt;mso-pagination:none;mso-layout-grid-align:none;text-autospace:none" id="yui_3_16_0_ym19_1_1486141563425_44183"><span lang="EN-US" style="font-family:"Helvetica Neue";mso-bidi-font-family:"Helvetica Neue"" id="yui_3_16_0_ym19_1_1486141563425_44184">b) Quality of Service - (Congestion,
Dropped Calls, 2G, 3G, 4G)<o:p id="yui_3_16_0_ym19_1_1486141563425_44185"></o:p></span></div><div style="line-height:16.0pt;mso-pagination:none;mso-layout-grid-align:none;text-autospace:none" id="yui_3_16_0_ym19_1_1486141563425_44186"><span lang="EN-US" style="font-family:"Helvetica Neue";mso-bidi-font-family:"Helvetica Neue"" id="yui_3_16_0_ym19_1_1486141563425_44187">c) Data Protection & Intermediary
liability- (Premium Service Providers, Unsolicited sms, KRA & MPESA accounts)<o:p id="yui_3_16_0_ym19_1_1486141563425_44188"></o:p></span></div><div style="line-height:16.0pt;mso-pagination:none;mso-layout-grid-align:none;text-autospace:none" id="yui_3_16_0_ym19_1_1486141563425_44189"><span lang="EN-US" style="font-family:"Helvetica Neue";mso-bidi-font-family:"Helvetica Neue"" id="yui_3_16_0_ym19_1_1486141563425_44190">d) Privacy Issues -As the largest ISP,
how is Safcom handling Censorship threats, Child online Protection from harmful
content, Security Cameras, etc)<o:p id="yui_3_16_0_ym19_1_1486141563425_44191"></o:p></span></div><div style="line-height:16.0pt;mso-pagination:none;mso-layout-grid-align:none;text-autospace:none" id="yui_3_16_0_ym19_1_1486141563425_44189"><span lang="EN-US" style="font-family:"Helvetica Neue";mso-bidi-font-family:"Helvetica Neue""><br></span></div><div style="line-height:16.0pt;mso-pagination:none;mso-layout-grid-align:none;text-autospace:none" id="yui_3_16_0_ym19_1_1486141563425_44189"><span lang="EN-US" style="font-family:"Helvetica Neue";mso-bidi-font-family:"Helvetica Neue"" id="yui_3_16_0_ym19_1_1486141563425_44315">The floor is open and we have only today. So better start talking since tomorrow we move on to competition issues. </span></div><div style="line-height:16.0pt;mso-pagination:none;mso-layout-grid-align:none;text-autospace:none" id="yui_3_16_0_ym19_1_1486141563425_44189"><br></div><div style="line-height:16.0pt;mso-pagination:none;mso-layout-grid-align:none;text-autospace:none" id="yui_3_16_0_ym19_1_1486141563425_44374"><span lang="EN-US" style="font-family:"Helvetica Neue";mso-bidi-font-family:"Helvetica Neue"" id="yui_3_16_0_ym19_1_1486141563425_44679">-walu.</span></div>
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<!--EndFragment--></div><div style="line-height:16.0pt;mso-pagination:none;mso-layout-grid-align:none;text-autospace:none" dir="ltr" id="yui_3_16_0_ym19_1_1486141563425_44192"><span lang="EN-US" style="font-family:"Helvetica Neue";mso-bidi-font-family:"Helvetica Neue"" id="yui_3_16_0_ym19_1_1486141563425_44193"><o:p id="yui_3_16_0_ym19_1_1486141563425_44194"> </o:p></span></div><div style="line-height: 16pt;" id="yui_3_16_0_ym19_1_1486141563425_44430"><span lang="EN-US" style="font-family: "Helvetica Neue";" id="yui_3_16_0_ym19_1_1486141563425_44431">-Rest of the Programme-</span></div><div style="line-height: 16pt;" id="yui_3_16_0_ym19_1_1486141563425_44432"><span style="font-family: "Helvetica Neue"; font-size: 12pt;" id="yui_3_16_0_ym19_1_1486141563425_44433">1. Consumer Issues Day, </span></div><div style="line-height: 16pt;" id="yui_3_16_0_ym19_1_1486141563425_44434"><span lang="EN-US" style="font-family: "Helvetica Neue";" id="yui_3_16_0_ym19_1_1486141563425_44435">2. Competition Issues Day, <o:p id="yui_3_16_0_ym19_1_1486141563425_44436"></o:p></span></div><div style="line-height: 16pt;" id="yui_3_16_0_ym19_1_1486141563425_44437"><span lang="EN-US" style="font-family: "Helvetica Neue";" id="yui_3_16_0_ym19_1_1486141563425_44438">3. Innovators, Innovations & Suppliers Day, <o:p id="yui_3_16_0_ym19_1_1486141563425_44439"></o:p></span></div><div style="line-height: 16pt;" id="yui_3_16_0_ym19_1_1486141563425_44440"><span lang="EN-US" style="font-family: "Helvetica Neue";" id="yui_3_16_0_ym19_1_1486141563425_44441">4. Infrastructure & Universal Access Day, <o:p id="yui_3_16_0_ym19_1_1486141563425_44442"></o:p></span></div><div style="line-height:16.0pt;mso-pagination:none;mso-layout-grid-align:none;text-autospace:none" dir="ltr" id="yui_3_16_0_ym19_1_1486141563425_44192"><span lang="EN-US" style="font-family:"Helvetica Neue";mso-bidi-font-family:"Helvetica Neue""><o:p></o:p></span></div><div style="line-height: 16pt;" id="yui_3_16_0_ym19_1_1486141563425_44443"><span lang="EN-US" style="font-family: "Helvetica Neue";" id="yui_3_16_0_ym19_1_1486141563425_44444">5. Technology & Elections Day <o:p id="yui_3_16_0_ym19_1_1486141563425_44445"></o:p></span></div><div style="line-height: 16pt;" id="yui_3_16_0_ym19_1_1486141563425_44443"><span lang="EN-US" style="font-family: "Helvetica Neue";" id="yui_3_16_0_ym19_1_1486141563425_44621">6. Emerging Issues+AOB</span></div><div dir="ltr" id="yui_3_16_0_ym19_1_1486141563425_44446"><span lang="EN-US" style="font-family: "Helvetica Neue";" id="yui_3_16_0_ym19_1_1486141563425_44447"><br id="yui_3_16_0_ym19_1_1486141563425_44448"></span></div></div></body></html>