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<p class="MsoNormal"><span style="font-size:10.5pt; font-family:"Calibri",sans-serif">Hi everyone,</span></p>
<p class="MsoNormal"><span style="font-size:10.5pt; font-family:"Calibri",sans-serif"> </span></p>
<p class="MsoNormal"><span style="font-size:10.5pt; font-family:"Calibri",sans-serif">I’m Steve Chege Director - Corporate Affairs at Safaricom. I have over the years interacted with many of you, our parent Ministry and Regulator on diverse industry issues.
I have also been a member of this list and indeed the community for some time now and follow closely the industry discussions especially issues raised about Safaricom. Through this engagement I hope to shed more light on a number of issues and empower you
to discuss Safaricom with the right information, answer your questions and share our position on a number of industry issues. Therefore as we kick off this engagement I would like to thank you in advance and say I look forward to an open engagement. </span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt; font-family:"Calibri",sans-serif">As Grace and Walu said last week, with guidance from the KICTANET team, we hope to host a cocktail evening in the next few weeks where we can have another opportunity to
talk face-to-face and possibly cover even more questions you may have. This is the first of many such engagements you can expect from us going forward.</span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt; font-family:"Calibri",sans-serif">In the meantime, we look forward to your questions and will respond to them with as much detail as we can. </span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt; font-family:"Calibri",sans-serif">Thanks and looking forward to hearing from you,</span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt; font-family:"Calibri",sans-serif">Steve</span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif"> kictanet [mailto:kictanet-bounces+schege=safaricom.co.ke@lists.kictanet.or.ke]
<b>On Behalf Of </b>Walubengo J via kictanet<br>
<b>Sent:</b> Monday, February 06, 2017 08:28<br>
<b>To:</b> Stephen Chege<br>
<b>Cc:</b> Walubengo J<br>
<b>Subject:</b> [kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) - Consumer Issues</span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica",sans-serif; color:black">Hope you had a lovely weekend and ready for this week's 'Talk-2-Safaricom' online deliberations. Going straight into today's theme, we want you to s</span><span style="font-family:"Helvetica Neue",serif; color:black">hare
your experiences, challenges, proposed solutions with regard to Safaricom Services along any of the following lines:</span><span style="font-family:"Helvetica",sans-serif; color:black"></span></p>
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<span style="font-family:"Helvetica Neue",serif; color:black">a) Affordability - (of Bandwidth, Data bundles, SMS, Over The Top Services )</span><span style="font-family:"Helvetica",sans-serif; color:black"></span></p>
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<span style="font-family:"Helvetica Neue",serif; color:black">b) Quality of Service - (Congestion, Dropped Calls, 2G, 3G, 4G)</span><span style="font-family:"Helvetica",sans-serif; color:black"></span></p>
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<span style="font-family:"Helvetica Neue",serif; color:black">c) Data Protection & Intermediary liability- (Premium Service Providers, Unsolicited sms, KRA & MPESA accounts)</span><span style="font-family:"Helvetica",sans-serif; color:black"></span></p>
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<span style="font-family:"Helvetica Neue",serif; color:black">d) Privacy Issues -As the largest ISP, how is Safcom handling Censorship threats, Child online Protection from harmful content, Security Cameras, etc)</span><span style="font-family:"Helvetica",sans-serif; color:black"></span></p>
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<span style="font-family:"Helvetica Neue",serif; color:black">The floor is open and we have only today. So better start talking since tomorrow we move on to competition issues. </span><span style="font-family:"Helvetica",sans-serif; color:black"></span></p>
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<span style="font-family:"Helvetica Neue",serif; color:black">-walu.</span><span style="font-family:"Helvetica",sans-serif; color:black"></span></p>
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<p class="MsoNormal" style="line-height:16.0pt; background:white"><span style="font-family:"Helvetica Neue",serif; color:black">-Rest of the Programme-</span><span style="font-family:"Helvetica",sans-serif; color:black"></span></p>
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<p class="MsoNormal" style="line-height:16.0pt; background:white"><span style="font-family:"Helvetica Neue",serif; color:black">1. Consumer Issues Day, </span><span style="font-family:"Helvetica",sans-serif; color:black"></span></p>
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<p class="MsoNormal" style="line-height:16.0pt; background:white"><span style="font-family:"Helvetica Neue",serif; color:black">2. Competition Issues Day, </span><span style="font-family:"Helvetica",sans-serif; color:black"></span></p>
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<p class="MsoNormal" style="line-height:16.0pt; background:white"><span style="font-family:"Helvetica Neue",serif; color:black">3. Innovators, Innovations & Suppliers Day, </span><span style="font-family:"Helvetica",sans-serif; color:black"></span></p>
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<p class="MsoNormal" style="line-height:16.0pt; background:white"><span style="font-family:"Helvetica Neue",serif; color:black">4. Infrastructure & Universal Access Day, </span><span style="font-family:"Helvetica",sans-serif; color:black"></span></p>
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<p class="MsoNormal" style="line-height:16.0pt; background:white"><span style="font-family:"Helvetica Neue",serif; color:black">5. Technology & Elections Day </span><span style="font-family:"Helvetica",sans-serif; color:black"></span></p>
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<p class="MsoNormal" style="line-height:16.0pt; background:white"><span style="font-family:"Helvetica Neue",serif; color:black">6. Emerging Issues+AOB</span><span style="font-family:"Helvetica",sans-serif; color:black"></span></p>
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<div><a href="http://www.safaricom.co.ke/images/Downloads/Terms_and_Conditions/safaricom_email_terms_and_conditions.pdf"><span><font color="#400080">http://www.safaricom.co.ke/images/Downloads/Terms_and_Conditions/safaricom_email_terms_and_conditions.pdf</font></span></a>
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