<div dir="ltr">Personally I think Airtel and preceding owners have always had one flaw: Using the same business model across board, possibly borrowed from India and grafted into a continent of "unique calling habits". I asked one of the guys that was fired from Airtel recently what breaks, his answer (may or may not be right ) was telling. <div><br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex"><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex">[21:47, 1/27/2017] [REDACTED]: What they don't get is that they have wrong Indian strategies </blockquote><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex">[21:47, 1/27/2017] [REDACTED]: They should let us manage the company waone tukifaulu</blockquote></blockquote></div><div class="gmail_extra"><br><div class="gmail_quote">On Sat, Jan 28, 2017 at 9:55 AM, simon njoroge via kictanet <span dir="ltr"><<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="auto">Hi <div dir="auto"><br></div><div dir="auto">At what point do the strategy of the failing company get blamed? </div><div dir="auto"><br></div><div dir="auto">Am sure am not alone in using the competition only to be disappointed by them even on the basics like access to customer service</div><div dir="auto"><br></div><div dir="auto">Regards</div><div dir="auto">Simon</div><div dir="auto"><br></div><div dir="auto"><br></div><br><div class="gmail_extra" dir="auto"><br><div class="gmail_quote"><div><div class="h5">On 28 Jan 2017 9:31 a.m., "Ali Hussein via kictanet" <<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><wbr>> wrote:<br type="attribution"></div></div><blockquote class="m_1589690230026005280quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div class="h5"><div dir="auto"><div>Ahmed</div><div id="m_1589690230026005280m_3450557102566535564AppleMailSignature"><br></div><div id="m_1589690230026005280m_3450557102566535564AppleMailSignature">Respectfully I disagree. </div><div id="m_1589690230026005280m_3450557102566535564AppleMailSignature"><br></div><div id="m_1589690230026005280m_3450557102566535564AppleMailSignature">What some people call Market Failure I call Market Dominance. Dominance here means that one works for it. Hard. And earns it. As opposed to a Monopoly which one is given freely. Like Kenya Power. And the assumptions that customers will go for services or products purely based on price is a fallacy. If this were the case Apple as a company would have died a long time ago. And it almost died once. But it reinvented itself.</div><div id="m_1589690230026005280m_3450557102566535564AppleMailSignature"><br></div><div id="m_1589690230026005280m_3450557102566535564AppleMailSignature">We need to interrogate this issue deeply. For example let's start first with interrogating the 'Dominance' Report that was supposed to have been out by now. Rachel of CA can maybe advise us on this.</div><div id="m_1589690230026005280m_3450557102566535564AppleMailSignature"><br></div><div id="m_1589690230026005280m_3450557102566535564AppleMailSignature">Customers are unforgiving towards mediocrity. Instead of blaming a 'Dominant' player or regulation let's address this issue holistically:-</div><div id="m_1589690230026005280m_3450557102566535564AppleMailSignature"><br></div><div id="m_1589690230026005280m_3450557102566535564AppleMailSignature">1. Is the 'Dominant' player abusing its powers? There are remedies to this.</div><div id="m_1589690230026005280m_3450557102566535564AppleMailSignature">2. Are regulatory forces skewed to one player?</div><div id="m_1589690230026005280m_3450557102566535564AppleMailSignature">3. What are customers really looking for? </div><div id="m_1589690230026005280m_3450557102566535564AppleMailSignature">4. Is the country economic dynamics big enough to accommodate more than three telcos? </div><div id="m_1589690230026005280m_3450557102566535564AppleMailSignature"><div class="m_1589690230026005280quoted-text"><br><div><span><b>Ali Hussein</b></span></div><div><span><b>Principal</b></span></div><div><b style="background-color:rgba(255,255,255,0)">Hussein & Associates</b></div></div><div style="font-family:Helvetica;font-size:medium">+254 0713 601113 </div><div class="m_1589690230026005280quoted-text"><div style="font-family:Helvetica;font-size:medium"><br></div><div><p style="margin:0in 0in 0pt"><span style="background-color:rgba(255,255,255,0)">Twitter: @AliHKassim</span></p><span style="background-color:rgba(255,255,255,0)"><font></font></span><p style="margin:0in 0in 0pt"><span style="background-color:rgba(255,255,255,0)">Skype: abu-jomo</span></p><p style="margin:0in 0in 0pt"><span style="background-color:rgba(255,255,255,0)">LinkedIn: <a href="http://ke.linkedin.com/in/alihkassim" target="_blank">http://ke.linkedin.c<wbr>om/in/alihkassim</a></span></p><font><br></font></div></div><div><span style="background-color:rgba(255,255,255,0)">"We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle</span></div><div><br></div><div><span><br></span></div>Sent from my iPad</div><div class="m_1589690230026005280elided-text"><div><br>On 28 Jan 2017, at 8:54 AM, Ahmed Mohamed Maawy <<a href="mailto:ultimateprogramer@gmail.com" target="_blank">ultimateprogramer@gmail.com</a>> wrote:<br><br></div><blockquote type="cite"><div><div dir="ltr"><div><div><div>Ali,<br><br></div>Not only are we seeing unfair advantage accorded to specific players, I think the consumers may need to be aware that they also need to themselves take the step to invest in competing alternatives (is it that the consumers are not aware of the implications - or is it that they plain decide to join the wave).<br><br></div>Why I play the consumer card here is because - by experience - players like Airtel have always offered better service charges for a number of services they offer - including Airtel Money, Monthly bundled plans, etc etc. Sometimes it even made sense to get a monthly bundle from Airtel (across all networks) because its cheaper in the long run.<br><br></div>Frankly consumers lack of support for competing alternatives demonstrates that consumers complain a lot about unfair service provision but take no steps to make it better in the long run - in light of the fact that in such circumstances investing in competition is actually even a cheaper short term option easily available.<br></div><div class="gmail_extra"><br><div class="gmail_quote">On Sat, Jan 28, 2017 at 8:38 AM, Ali Hussein via kictanet <span dir="ltr"><<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><wbr>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div class="gmail_default"><font face="georgia, serif" color="#000000">Listers</font></div><div class="gmail_default"><font face="georgia, serif" color="#000000"><br></font></div><div class="gmail_default"><font face="georgia, serif" color="#000000">Another one bites the dust?</font></div><div class="gmail_default"><font face="georgia, serif" color="#000000"><br></font></div><div class="gmail_default"><font face="georgia, serif" color="#000000">I'm really curious as to whats going on in the Telco sector.</font></div><div class="gmail_default"><font face="georgia, serif" color="#000000"><br></font></div><div class="gmail_default"><p style="margin:0px 0px 20px;padding:0px;border:0px;font-variant-numeric:inherit;font-stretch:inherit;line-height:inherit;vertical-align:baseline"><font face="georgia, serif" color="#000000">Bharti Airtel has announced that it will be exiting 14 African countries within a year. The affected countries include: Chad, Congo, Gabon, Ghana, Kenya, Madagascar, Malawi, Niger, Nigeria, Rwanda, Seychelles, Tanzania, Uganda and Zambia.</font></p><p style="margin:0px 0px 20px;padding:0px;border:0px;font-variant-numeric:inherit;font-stretch:inherit;line-height:inherit;vertical-align:baseline"><font face="georgia, serif" color="#000000">The telecom operator is faced with poor performance across those markets. Two years ago, <a href="http://mobilityarena.com/airtel-not-exiting-africa-despite-talks-to-sell-4-networks-to-orange/" style="font-style:inherit;font-variant:inherit;font-weight:inherit;margin:0px;padding:0px;border:0px;font-stretch:inherit;line-height:inherit;vertical-align:baseline;text-decoration:none" target="_blank">when Airtel began talks to sell off its operations in Burkina Faso, Chad, Congo Brazzaville and Sierra Leone to Orange</a>, the company had stated that it wouldn’t be exiting Africa.</font></p></div><div class="gmail_default"><font face="georgia, serif" color="#000000"><a href="http://mobilityarena.com/airtel-exit-nigeria-13-african-countries/" target="_blank">Airtel plans Africa exit</a></font></div><div class="gmail_default"><br></div><div class="gmail_default"><font face="georgia, serif" color="#000000">Is the African market too competitive or is the regulatory environment skewed towards a few players?</font></div><div class="gmail_default" style="font-family:georgia,serif"><br></div><div><div class="m_1589690230026005280m_3450557102566535564m_-6432702222570519931gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><p style="margin:0in 0in 0pt"><b><font size="2" face="georgia, serif">Ali
Hussein</font></b></p><p style="margin:0in 0in 0pt"><b><font size="2" face="georgia, serif">Principal</font></b></p><p style="margin:0in 0in 0pt"><font size="2" face="georgia, serif"><b>Hussein & Associates</b></font></p><font size="2">
</font><p style="margin:0in 0in 0pt"><font size="2"> </font></p><p style="margin:0in 0in 0pt"><font size="2"><span style="font-family:georgia,serif"><span>T<font size="2">el: +254 713 60<font size="2">1113</font></font><br></span></span></font></p><p style="margin:0in 0in 0pt"><font size="2"><span style="font-family:georgia,serif"><span>Twitter: @AliHKassim</span><span></span></span></font></p><font size="2"><span style="font-family:georgia,serif">
</span></font><p style="margin:0in 0in 0pt"><font size="2"><span style="font-family:georgia,serif"><span>Skype: abu-jomo</span></span></font></p><p style="margin:0in 0in 0pt"><font size="2"><span style="font-family:georgia,serif"><span>LinkedIn: <a href="http://ke.linkedin.com/in/alihkassim" target="_blank">http://ke.linkedin.com/in/alih<wbr>kassim</a></span><a href="http://ke.linkedin.com/in/alihkassim" target="_blank"><span style="color:windowtext;text-decoration:none"></span></a></span></font></p><p style="margin:0in 0in 0pt"><font size="2"><span style="font-family:georgia,serif"><br></span></font></p><p style="font-size:small;margin:0cm 0cm 0.0001pt;background-image:initial;background-position:initial;background-repeat:initial"><span style="font-size:9pt;font-family:georgia;color:black">13th Floor , Delta Towers, Oracle Wing,</span><span style="font-size:9.5pt;font-family:arial"></span></p><p style="font-size:small;margin:0cm 0cm 0.0001pt;background-image:initial;background-position:initial;background-repeat:initial"><span style="font-size:9pt;font-family:georgia;color:black">Chiromo Road, Westlands,</span><span style="font-size:9.5pt;font-family:arial"></span></p><p style="font-size:small;margin:0cm 0cm 0.0001pt;background-image:initial;background-position:initial;background-repeat:initial"><span style="font-size:9pt;font-family:georgia;color:black">Nairobi, Kenya.</span></p><font size="2"><span style="font-family:georgia,serif"><span><br><font size="1">Any information of a personal nature expressed in this email are purely mine and do not necessarily reflect the official positions of the organizations that I work with.</font></span></span></font><span style="font-family:"baskerville old face",serif;font-size:11pt"></span><span style="font-size:11pt"></span>
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