<div dir="ltr">Here are some thoughts on information infrastructure:<div><br></div><div><p class="MsoNormal" style="line-height:normal;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial"><i><span style="font-size:12pt;font-family:"helvetica neue",serif;color:rgb(251,0,7)">a) 86%
of the respondents felt that government digitization (Huduma Centers, eCitizen
portal, etc) program has been useful to a very large extent. 12% felt it was
moderately useful with a very small minority1.5 thinking it has not been
useful.</span></i><span style="font-size:12pt;font-family:helvetica,sans-serif;color:black"><span></span></span></p>

<p class="MsoNormal"><span style="font-size:12pt;line-height:107%;font-family:"times new roman",serif">Comment: Digitizing
operation has been a great idea. But is it widespread and consistently applied?
E.g. getting an abstract at a police station means paying a certain fee for the
photocopy usually available at the station’s kiosk. Yet if I go to Huduma
Centre, I should get it at no fee and it’s a downloadable form. If I need to
get the abstract over the weekend, I’ll pay for the photocopy at the station,
yet I could have gotten it for free at a Huduma Centre. <span></span></span></p><p class="MsoNormal"><span style="font-size:12pt;line-height:107%;font-family:"times new roman",serif"><br></span></p>

<p class="MsoNormal"><span style="font-size:12pt;line-height:107%;font-family:"times new roman",serif">Government should therefore
also invest in awareness programs that inform citizens about the digitizing of
services, how to get them, what to expect etc. This can be done to grassroots
level, and should include creative people like the Nakuru chief who tweets to
residents in his location.<span></span></span></p>

<p class="MsoNormal"><span style="font-size:12pt;line-height:107%;font-family:"times new roman",serif"><br></span></p><p class="MsoNormal"><span style="font-size:12pt;line-height:107%;font-family:"times new roman",serif">Stability of the
digitized systems should be guaranteed. ID replacement services recently had
been shut down for several weeks at Huduma Centres because the system was down.
I was told that that wasn’t the first time, and the system has even gone almost
a month without working.<span></span></span></p>

<p class="MsoNormal"><span style="font-size:12pt;line-height:107%;font-family:"times new roman",serif"><span> </span></span></p>

<p class="MsoNormal" style="line-height:16pt;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial"><i><span style="font-size:12pt;font-family:"helvetica neue",serif;color:rgb(251,0,7)">b) 48%
of the respondents felt that the digitization of government operations has gone
to the other sectors to a moderate extent. 30% felt this cross-sector
absorption of ICTs has not really happened while 10% feel it has to a very
large extent.</span></i><span style="font-size:12pt;font-family:"helvetica neue",serif;color:black"><span></span></span></p>

<p class="MsoNormal" style="line-height:16pt;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial"><span style="font-size:12pt;font-family:"times new roman",serif">Comment: Same
thought as presented in a).</span><span style="font-size:12pt;font-family:"helvetica neue",serif;color:rgb(251,0,7)"><span></span></span></p>

<p class="MsoNormal" style="line-height:16pt;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial"><i><span style="font-size:12pt;font-family:"helvetica neue",serif;color:rgb(251,0,7)"><br></span></i></p><p class="MsoNormal" style="line-height:16pt;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial"><i><span style="font-size:12pt;font-family:"helvetica neue",serif;color:rgb(251,0,7)">c) 52%
of the respondents felt that the local content industry has NOT been well
supported. 34% felt it has been moderately supported while only 8% felt it has
been supported to a very large extent.<span></span></span></i></p>

<p class="MsoNormal" style="line-height:16pt;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial"><span style="font-size:12pt;font-family:"times new roman",serif">Comment: I agree
that the local content industry is not well supported. At my university for
example, I have many students bubbling with ideas for online content such as shows,
blogs, information hubs, etc. But they’re afraid their ideas will be stolen if
they ask for advice, they wonder what resources – financial or other – they will
need, and sometimes they don’t know where to start. </span></p><p class="MsoNormal" style="line-height:16pt;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial"><span style="font-size:12pt;font-family:"times new roman",serif"><br></span></p><p class="MsoNormal" style="line-height:16pt;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial"><span style="font-size:12pt;font-family:"times new roman",serif">Content also is often the
target of existing and proposed law, and even when it is encouraged (such as
the CAK’s call for more local content on TV), it often seems to be most
vulnerable to overzealous and sensitive authorities. The proposed Film Bill and
pressures on bloggers come to mind.<span></span></span></p>

<p class="MsoNormal" style="line-height:16pt;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial"><span style="font-size:12pt;font-family:"times new roman",serif"><br></span></p><p class="MsoNormal" style="line-height:16pt;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial"><span style="font-size:12pt;font-family:"times new roman",serif">I think support
should come from a variety of sources: government can provide a regulatory and
policy environment that not only supports, but encourages the development of
local content; government can partner with industry, academia and communities to
raise awareness about local content, create opportunities for it, and enable
creators to protect their intellectual work while getting paid for it. <span></span></span></p>

<p class="MsoNormal" style="line-height:16pt;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial"><i><span style="font-size:12pt;font-family:"helvetica neue",serif;color:rgb(251,0,7)"><br></span></i></p><p class="MsoNormal" style="line-height:16pt;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial"><i><span style="font-size:12pt;font-family:"helvetica neue",serif;color:rgb(251,0,7)">d) 70%
of the respondents felt that the issue of information security has not been
adequately addressed. 25% thought it had been moderately addressed while only
4% felt it had been addressed to a very large extent.</span></i><span style="font-size:12pt;font-family:"helvetica neue",serif;color:black"><span></span></span></p>

<p class="MsoNormal" style="margin-bottom:0.0001pt;line-height:normal;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial"><span style="font-size:12pt;font-family:"times new roman",serif"><br></span></p><p class="MsoNormal" style="margin-bottom:0.0001pt;line-height:normal;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial"><span style="font-size:12pt;font-family:"times new roman",serif">Comment:
I agree that information security is a weak point. I have questions about
whether any  of the digital information on
our systems is well protected, whether it is sold to the highest bidder, who is
watching what, etc. I have no solutions, but regulatory authorities and whoever
else is concerned should consider that this is not just a technical issue, but
one about trust. People may choose to do certain things on digital platforms,
or to keep off, based on how much they trust the systems.<span></span></span></p>

<p class="MsoNormal" style="margin-bottom:0.0001pt;line-height:normal;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial"><span style="font-size:12pt;font-family:"times new roman",serif"> </span><span style="font-size:12pt;font-family:"helvetica neue",serif;color:rgb(251,0,7)"><span></span></span></p>

<p class="MsoNormal" style="margin-bottom:0.0001pt;line-height:normal;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial"><span style="font-size:12pt;font-family:"helvetica neue",serif;color:rgb(251,0,7)">d)  The following were mentioned as key info-infrastructure
interventions that have not been addressed/misaddressed:</span><span style="font-size:12pt;font-family:"helvetica neue",serif;color:black"><span></span></span></p>

<p class="MsoNormal" style="margin-bottom:0.0001pt;line-height:normal;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial"><span style="font-size:12pt;font-family:"helvetica neue",serif;color:rgb(251,0,7)"> </span><span style="font-size:12pt;font-family:"helvetica neue",serif;color:black"><span></span></span></p>

<p class="MsoNormal" style="line-height:16pt;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial"><i><span style="font-size:12pt;font-family:"helvetica neue",serif;color:rgb(251,0,7)">Misguided/aggressive
e-Content regulation maybe counter-productive to local content industry.
Security surveillance without Data Protection Act is counter-productive. The
Government Shared Service concept still not effective, particularly at County
levels. Expand eGov Services to be accessible thro USSD, Improve the
user-interface on most Government websites, enhance cyber security and offer
public awareness programs on the same. <span></span></span></i></p>

<p class="MsoNormal" style="line-height:16pt;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial"><span style="font-size:12pt;font-family:"times new roman",serif"><br></span></p><p class="MsoNormal" style="line-height:16pt;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial"><span style="font-size:12pt;font-family:"times new roman",serif">Comment: Let more
digitization services start from the grassroots up, not from the top down. The
tweeting chief in Nakuru offers an example of how a digital tool (Twitter) can
be used to reach a large number of people (in his case, via sms) to address
local challenges and provide information about local matters.</span><span style="font-size:12pt;font-family:"helvetica neue",serif;color:black"><span></span></span></p>

<p class="MsoNormal"><span style="font-size:12pt;line-height:107%;font-family:"times new roman",serif"><span> </span></span></p><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Nov 30, 2016 at 12:23 AM, Walubengo J via kictanet <span dir="ltr"><<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div><div style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-family:helveticaneue,"helvetica neue",helvetica,arial,"lucida grande",sans-serif;font-size:16px"><div id="gmail-m_8819886778451706059yui_3_16_0_1_1480411200667_109267">Thanx Bomu, Wangari, Rop, Barrack, Wambui and others for your reactions...the floor is actually open for belated reactions on previous thematic areas, just keep the subject line in context.</div><div id="gmail-m_8819886778451706059yui_3_16_0_1_1480411200667_109267"><br></div><div id="gmail-m_8819886778451706059yui_3_16_0_1_1480411200667_109267"><br></div><div class="gmail-m_8819886778451706059qtdSeparateBR" id="gmail-m_8819886778451706059yui_3_16_0_1_1480411200667_109243" dir="ltr">best regards.</div><div class="gmail-m_8819886778451706059qtdSeparateBR" id="gmail-m_8819886778451706059yui_3_16_0_1_1480411200667_109243" dir="ltr"><br></div><div class="gmail-m_8819886778451706059qtdSeparateBR" id="gmail-m_8819886778451706059yui_3_16_0_1_1480411200667_109243" dir="ltr">walu.</div></div></div><br>______________________________<wbr>_________________<br>
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