<p dir="ltr">Dear Listers,</p>
<p dir="ltr">I have also fallen victim to the gaming charges which were apparently approved online. The following must happen:-</p>
<p dir="ltr">1. Regular updates of all the services one is subscribed to and it should not be the responsibility of the user to inquire. </p>
<p dir="ltr">2. All other suppliers send regular updates on charges for services/goods consumed, there is absolutely no reason why charges should be made blindly. Telcos el al are not exempt.</p>
<p dir="ltr">3. Failure to the above then we have the right to take legal action against all the parties involved in this rip off. There's clearly an abuse of consumer rights and misuse of customers' private information. </p>
<p dir="ltr">Kind regards,</p>
<p dir="ltr">Rosemary Koech-Kimwatu.</p>
<div class="gmail_extra"><br><div class="gmail_quote">On 14 Nov 2016 11:37, "Ali Hussein via kictanet" <<a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a>> wrote:<br type="attribution"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="auto"><div>It would really help to get a comment from the following players:-</div><div id="m_-2433644245703109263AppleMailSignature"><br></div><div id="m_-2433644245703109263AppleMailSignature">1. Telcos</div><div id="m_-2433644245703109263AppleMailSignature">2. PRSPs/CSPs</div><div id="m_-2433644245703109263AppleMailSignature">3. Regulator<br><br><div><span><b>Ali Hussein</b></span></div><div><span><b>Principal</b></span></div><div><b style="background-color:rgba(255,255,255,0)">Hussein & Associates</b></div><div style="font-family:Helvetica;font-size:medium">+254 0713 601113 </div><div style="font-family:Helvetica;font-size:medium"><br></div><div><p style="margin:0in 0in 0pt"><span style="background-color:rgba(255,255,255,0)">Twitter: @AliHKassim</span></p><span style="background-color:rgba(255,255,255,0)"><font></font></span><p style="margin:0in 0in 0pt"><span style="background-color:rgba(255,255,255,0)">Skype: abu-jomo</span></p><p style="margin:0in 0in 0pt"><span style="background-color:rgba(255,255,255,0)">LinkedIn: <a href="http://ke.linkedin.com/in/alihkassim" target="_blank">http://ke.linkedin.<wbr>com/in/alihkassim</a></span></p><font><br></font></div><div><span><br></span></div><div>"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi</div><div><span><br></span></div>Sent from my iPad</div><div><br>On 14 Nov 2016, at 11:19 AM, Victor Kapiyo via kictanet <<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><wbr>> wrote:<br><br></div><blockquote type="cite"><div><p dir="ltr">Looks like this isn't an isolated event, but could point to a more far reaching abuse of consumer rights. Kindly follow up with your provider as Ali and I would suggest that the regulators and the licencees thoroughly investigate this and provide direction.</p>
<p dir="ltr">Victor</p>
<div class="gmail_extra"><br><div class="gmail_quote">On 14 Nov 2016 11:06, "Collins Areba via kictanet" <<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><wbr>> wrote:<br type="attribution"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">See attached.<div class="gmail_extra"><br><div class="gmail_quote">On Mon, Nov 14, 2016 at 10:23 AM, Collins Areba <span dir="ltr"><<a href="mailto:arebacollins@gmail.com" target="_blank">arebacollins@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><p dir="ltr">I have airtel data Sim cards and on inspecting the messages, was subscribed to and receive weekly deductions on some weird competition I hardly would have subscribed. And these are data lines purely used for data.</p>
<div class="gmail_extra"><br><div class="gmail_quote"><div><div class="m_-2433644245703109263m_-527109741569457315h5">On 14 Nov 2016 09:53, "Ali Hussein via kictanet" <<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><wbr>> wrote:<br type="attribution"></div></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div class="m_-2433644245703109263m_-527109741569457315h5"><div dir="auto"><div>Listers</div><div id="m_-2433644245703109263m_-527109741569457315m_-6443190090408724844m_1940908449922448632AppleMailSignature"><br></div><div id="m_-2433644245703109263m_-527109741569457315m_-6443190090408724844m_1940908449922448632AppleMailSignature">Good to report that Safaricom has engaged. Hopefully we should resolve this soon.<br><br><div><span><b>Ali Hussein</b></span></div><div><span><b>Principal</b></span></div><div><b style="background-color:rgba(255,255,255,0)">Hussein & Associates</b></div><div style="font-family:Helvetica;font-size:medium">+254 0713 601113 </div><div style="font-family:Helvetica;font-size:medium"><br></div><div><p style="margin:0in 0in 0pt"><span style="background-color:rgba(255,255,255,0)">Twitter: @AliHKassim</span></p><span style="background-color:rgba(255,255,255,0)"><font></font></span><p style="margin:0in 0in 0pt"><span style="background-color:rgba(255,255,255,0)">Skype: abu-jomo</span></p><p style="margin:0in 0in 0pt"><span style="background-color:rgba(255,255,255,0)">LinkedIn: <a href="http://ke.linkedin.com/in/alihkassim" target="_blank">http://ke.linkedin.c<wbr>om/in/alihkassim</a></span></p><font><br></font></div><div><span><br></span></div><div>"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi</div><div><span><br></span></div>Sent from my iPad</div><div><br>On 14 Nov 2016, at 9:04 AM, Barrack Otieno via kictanet <<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><wbr>> wrote:<br><br></div><blockquote type="cite"><div><span>Hi Ali,</span><br><span></span><br><span>To say the least this is unethical. It would be great to hear what</span><br><span>Safaricom has to say about the same.</span><br><span></span><br><span>Regards</span><br><span></span><br><span>On 11/14/16, WANGARI KABIRU via kictanet <<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><wbr>> wrote:</span><br><blockquote type="cite"><span>Blessed Monday!</span><br></blockquote><blockquote type="cite"><span>Is there a chance that you may even be subscribed and not get the prompt and</span><br></blockquote><blockquote type="cite"><span>the deductions happen?</span><br></blockquote><blockquote type="cite"><span>Is this in the line of Internet "un"Governance whereby your data is mined</span><br></blockquote><blockquote type="cite"><span>for high value without your express consent or being paid/compensated for</span><br></blockquote><blockquote type="cite"><span>it.</span><br></blockquote><blockquote type="cite"><span>Be blessed.</span><br></blockquote><blockquote type="cite"><span>Regards/Wangari ---</span><br></blockquote><blockquote type="cite"><span>Pray God Bless. 2013Wangari circa - "Being of the Light, We are Restored</span><br></blockquote><blockquote type="cite"><span>Through Faith in Mind, Body and Spirit; We Manifest The Kingdom of God on</span><br></blockquote><blockquote type="cite"><span>Earth".</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span> On Monday, 14 November 2016, 7:55, Collins Areba via kictanet</span><br></blockquote><blockquote type="cite"><span><<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><wbr>> wrote:</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span> Very unfair, especially when they relegate the responsibility of unearthing</span><br></blockquote><blockquote type="cite"><span>if it is a scam to the consumers!</span><br></blockquote><blockquote type="cite"><span>On 14 Nov 2016 06:08, "Ali Hussein via kictanet"</span><br></blockquote><blockquote type="cite"><span><<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><wbr>> wrote:</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>Dear All</span><br></blockquote><blockquote type="cite"><span>I woke up this morning to find myself registered by a Telco for a service I</span><br></blockquote><blockquote type="cite"><span>do not want.</span><br></blockquote><blockquote type="cite"><span>[5:59 AM, 11/14/2016] +254 713 601113: You have successfully subscribed to</span><br></blockquote><blockquote type="cite"><span>the SKIZA Tunes service.Your password to log on to <a href="http://www.skiza.safaricom.com" target="_blank">www.skiza.safaricom.com</a></span><br></blockquote><blockquote type="cite"><span>is xxxx. [5:59 AM, 11/14/2016] +254 713 601113: Your</span><br></blockquote><blockquote type="cite"><span>SKIZA Tune <Customized Skiza Tune> was set successfully.</span><br></blockquote><blockquote type="cite"><span> [5:59 AM, 11/14/2016] +254 713 601113: You have successfully downloaded</span><br></blockquote><blockquote type="cite"><span>SKIZA Tune Customized Skiza Tune .The tune will be renewed at KES 1.00</span><br></blockquote><blockquote type="cite"><span>daily.To delete dial *811#.</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>I thought these things shouldn't happen anymore?</span><br></blockquote><blockquote type="cite"><span>Why would Safaricom tell me that I have subscribed to SKIZA Tune when I did</span><br></blockquote><blockquote type="cite"><span>not? And proceed to tell me they will deduct Kshs. 1 per day for this? And</span><br></blockquote><blockquote type="cite"><span>if I want to unsubscribe/delete then I should dial *811#?</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>Who gave them the permission to subscribe me in the first place?</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>Maybe my phone was hacked and someone registered me by mistake?</span><br></blockquote><blockquote type="cite"><span>At this point I'm giving Safaricom the benefit of doubt since just two weeks</span><br></blockquote><blockquote type="cite"><span>ago the CEO, Bob Collymore gave us his assurance that such behavior by PRSPs</span><br></blockquote><blockquote type="cite"><span>is frowned upon by his organisation.</span><br></blockquote><blockquote type="cite"><span>Regards</span><br></blockquote><blockquote type="cite"><span>AliHusseinPrincipalHussein & Associates Tel: +254 713 601113</span><br></blockquote><blockquote type="cite"><span>Twitter: @AliHKassimSkype: abu-jomoLinkedIn: <a href="http://ke.linkedin.com/in/" target="_blank">http://ke.linkedin.com/in/</a></span><br></blockquote><blockquote type="cite"><span>alihkassim</span><br></blockquote><blockquote type="cite"><span>13th Floor , Delta Towers, Oracle Wing,Chiromo Road, Westlands,Nairobi,</span><br></blockquote><blockquote type="cite"><span>Kenya.</span><br></blockquote><blockquote type="cite"><span>Any information of a personal nature expressed in this email are purely mine</span><br></blockquote><blockquote type="cite"><span>and do not necessarily reflect the official positions of the organizations</span><br></blockquote><blockquote type="cite"><span>that I work with.</span><br></blockquote><blockquote type="cite"><span>______________________________ _________________</span><br></blockquote><blockquote type="cite"><span>kictanet mailing list</span><br></blockquote><blockquote type="cite"><span><a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a></span><br></blockquote><blockquote type="cite"><span><a href="https://lists.kictanet.or.ke/" target="_blank">https://lists.kictanet.or.ke/</a> mailman/listinfo/kictanet</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>Unsubscribe or change your options at <a href="https://lists.kictanet.or.ke/" target="_blank">https://lists.kictanet.or.ke/</a></span><br></blockquote><blockquote type="cite"><span>mailman/options/kictanet/ arebacollins%<a href="http://40gmail.com" target="_blank">40gmail.com</a></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for</span><br></blockquote><blockquote type="cite"><span>people and institutions interested and involved in ICT policy and</span><br></blockquote><blockquote type="cite"><span>regulation. 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The network aims to act as a catalyst for reform in the ICT</span><br></blockquote><blockquote type="cite"><span>sector in support of the national aim of ICT enabled growth and</span><br></blockquote><blockquote type="cite"><span>development.</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>KICTANetiquette : Adhere to the same standards of acceptable behaviors</span><br></blockquote><blockquote type="cite"><span>online that you follow in real life: respect people's times and bandwidth,</span><br></blockquote><blockquote type="cite"><span>share knowledge, don't flame or abuse or personalize, respect privacy, do</span><br></blockquote><blockquote type="cite"><span>not spam, do not market your wares or qualifications.</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><span></span><br><span></span><br><span>-- </span><br><span>Barrack O. 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The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.</span><br><span></span><br><span>KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.</span></div></blockquote></div><br>______________________________<wbr>_________________<br>
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</blockquote></div><br><br clear="all"><div><br></div>-- <br><div class="m_-2433644245703109263m_-527109741569457315gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div><div><div><div>Regards, <br><br></div>Collins Areba, </div></div></div><div>Kilifi, Kenya.</div><div>Tel: +<b><font color="#38761d">254 707 750 788 </font></b>/ <b><font color="#ff0000">0731534124</font></b><br>Twitter: @arebacollins.<br></div></div>Skype: arebacollins<br></div></div></div></div>
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br>
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</div></blockquote><blockquote type="cite"><div><span>______________________________<wbr>_________________</span><br><span>kictanet mailing list</span><br><span><a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a></span><br><span><a href="https://lists.kictanet.or.ke/mailman/listinfo/kictanet" target="_blank">https://lists.kictanet.or.ke/<wbr>mailman/listinfo/kictanet</a></span><br><span></span><br><span>Unsubscribe or change your options at <a href="https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com" target="_blank">https://lists.kictanet.or.ke/<wbr>mailman/options/kictanet/info%<wbr>40alyhussein.com</a></span><br><span></span><br><span>The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.</span><br><span></span><br><span>KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.</span></div></blockquote></div><br>______________________________<wbr>_________________<br>
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.<br></blockquote></div></div>