<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"><meta name="Generator" content="Microsoft Word 15 (filtered medium)"><!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:Helvetica;
panose-1:2 11 6 4 2 2 2 2 2 4;}
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Georgia;
panose-1:2 4 5 2 5 4 5 2 3 3;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p
{mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
span.EmailStyle19
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri","sans-serif";}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang="EN-US" link="blue" vlink="purple"><div><div style="font-family: Calibri,sans-serif; font-size: 11pt;">Lucky you Bernard. I've given up on Zuku after years of hanging in there. This is my last month with them. Key issue? They don't deliver what they sell you and a lying and rude customer care.</div></div><div dir="ltr"><hr><span style="font-family: Calibri,sans-serif; font-size: 11pt; font-weight: bold;">From: </span><span style="font-family: Calibri,sans-serif; font-size: 11pt;"><a href="mailto:kictanet@lists.kictanet.or.ke">Bernard Kioko via kictanet</a></span><br><span style="font-family: Calibri,sans-serif; font-size: 11pt; font-weight: bold;">Sent: </span><span style="font-family: Calibri,sans-serif; font-size: 11pt;">29/04/2016 16:06</span><br><span style="font-family: Calibri,sans-serif; font-size: 11pt; font-weight: bold;">To: </span><span style="font-family: Calibri,sans-serif; font-size: 11pt;"><a href="mailto:mando.opole@gmail.com">mando.opole@gmail.com</a></span><br><span style="font-family: Calibri,sans-serif; font-size: 11pt; font-weight: bold;">Cc: </span><span style="font-family: Calibri,sans-serif; font-size: 11pt;"><a href="mailto:bkioko@bernsoft.com">Bernard Kioko</a></span><br><span style="font-family: Calibri,sans-serif; font-size: 11pt; font-weight: bold;">Subject: </span><span style="font-family: Calibri,sans-serif; font-size: 11pt;">Re: [kictanet] Zuku Support</span><br><br></div><div class="WordSection1"><p class="MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "Calibri","sans-serif"; font-size: 11pt;'>Zuku team of tour showed up today and addressed the challenges. All seems fine now. As I said, when its working, it works. When it breaks down the frustration is unbearable.<o:p></o:p></span></p><p class="MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "Calibri","sans-serif"; font-size: 11pt;'><o:p> </o:p></span></p><p class="MsoNormal"><b><span style='font-family: "Calibri","sans-serif"; font-size: 11pt;'>From:</span></b><span style='font-family: "Calibri","sans-serif"; font-size: 11pt;'> kictanet [mailto:kictanet-bounces+bkioko=bernsoft.com@lists.kictanet.or.ke] <b>On Behalf Of </b>Joseph Amuke via kictanet<br><b>Sent:</b> Friday, April 29, 2016 2:45 PM<br><b>To:</b> bkioko@bernsoft.com<br><b>Cc:</b> Joseph Amuke<br><b>Subject:</b> Re: [kictanet] Zuku Support<o:p></o:p></span></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">I installed Zuku last December and only used for one month. Since them I have been off. I eventually move on after the poor customer service I receive. The customer is king<br><br>On Thursday, April 28, 2016, John Gitau via kictanet <<a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a>> wrote:<o:p></o:p></p><blockquote style="border-width: medium medium medium 1pt; border-style: none none none solid; border-color: currentColor currentColor currentColor rgb(204, 204, 204); padding: 0in 0in 0in 6pt; border-image: none; margin-right: 0in; margin-left: 4.8pt;"><p>Ive reached a point where for internet services i feel like i have enough choice to not take bad service lying down. Unless they have a really good reason i terminate service at the second time i see an outage. <o:p></o:p></p><p>My wallet votes and i get peace of mind. What i want fron this isps next is pay on demand or pay per use or 95th percentile billing - why because 3 of you have cables to my house +4g ; compete there activate new services selling me bandwidth and failing at it is just plain 19th century<o:p></o:p></p><div><p class="MsoNormal">On 28 Apr 2016 16:17, "franc MWANGI via kictanet" <<a href="javascript:_e(%7B%7D,'cvml','kictanet@lists.kictanet.or.ke');" target="_blank">kictanet@lists.kictanet.or.ke</a>> wrote:<o:p></o:p></p><blockquote style="border-width: medium medium medium 1pt; border-style: none none none solid; border-color: currentColor currentColor currentColor rgb(204, 204, 204); padding: 0in 0in 0in 6pt; border-image: none; margin-right: 0in; margin-left: 4.8pt;"><div><div><div><p class="MsoNormal" style="background: white;"><span style="color: black; font-size: 10pt;"><o:p> </o:p></span></p></div><div><p class="MsoNormal" style="background: white;"><span style="color: black; font-size: 10pt;">Simple, Zuku's courting is "Top Notch" they start with impression that is second to none. They 'box' you as a client and then get complacent. Its now three weeks and they can't address my 'speed issue'. I also have an experience with their twitter lies. <o:p></o:p></span></p></div><div><p class="MsoNormal" style="background: white;"><span style="color: black; font-size: 10pt;">Franc Mwangi<o:p></o:p></span></p></div><div><p class="MsoNormal" style="background: white; margin-bottom: 12pt;"><span style="color: black; font-size: 10pt;"><o:p> </o:p></span></p></div><div><div><div><div><p class="MsoNormal" style="background: white;"><span style='color: black; font-family: "Arial","sans-serif"; font-size: 10pt;'>On Thursday, April 28, 2016 3:12 PM, Bernard Kioko via kictanet <<a href="javascript:_e(%7B%7D,'cvml','kictanet@lists.kictanet.or.ke');" target="_blank">kictanet@lists.kictanet.or.ke</a>> wrote:</span><span style='color: black; font-family: "Helvetica","sans-serif";'><o:p></o:p></span></p></div><p class="MsoNormal" style="background: white; margin-bottom: 12pt;"><span style='color: black; font-family: "Helvetica","sans-serif";'><o:p> </o:p></span></p><div><div><div><div><div><p class="MsoNormal" style="background: white;"><span style='color: black; font-family: "Helvetica","sans-serif"; font-size: 11pt;'>My issue is actually how they handle me when a problem arises. When service is working all is good. The frustration when something is wrong is what is unbearable.</span><span style='color: black; font-family: "Helvetica","sans-serif";'><o:p></o:p></span></p></div><div><p class="MsoNormal" style="background: white;"><span style='color: black; font-family: "Helvetica","sans-serif"; font-size: 11pt;'> </span><span style='color: black; font-family: "Helvetica","sans-serif";'><o:p></o:p></span></p></div><div><div><p class="MsoNormal" style="background: white;"><b><span style='color: black; font-family: "Helvetica","sans-serif"; font-size: 11pt;'>From:</span></b><span style='color: black; font-family: "Helvetica","sans-serif"; font-size: 11pt;'> kictanet [mailto:<a href="javascript:_e(%7B%7D,'cvml','kictanet-bounces%2Bbkioko');" target="_blank">kictanet-bounces+bkioko</a>=<a href="javascript:_e(%7B%7D,'cvml','bernsoft.com@lists.kictanet.or.ke');" target="_blank">bernsoft.com@lists.kictanet.or.ke</a>] <b>On Behalf Of </b>DigitalTVAfrica via kictanet<br><b>Sent:</b> Thursday, April 28, 2016 2:40 PM<br><b>To:</b> <a href="javascript:_e(%7B%7D,'cvml','bkioko@bernsoft.com');" target="_blank">bkioko@bernsoft.com</a><br><b>Cc:</b> DigitalTVAfrica<br><b>Subject:</b> Re: [kictanet] Zuku Support</span><span style='color: black; font-family: "Helvetica","sans-serif";'><o:p></o:p></span></p></div><div><p class="MsoNormal" style="background: white;"><span style='color: black; font-family: "Helvetica","sans-serif";'> <o:p></o:p></span></p></div><div><div><p class="MsoNormal" style="background: white;"><span style='color: black; font-family: "Helvetica","sans-serif";'>I am a happy Zuku customer and believe the Zuku experience varies significantly with your location within the city. My connection has been quite reliable and they fixed issues quite fast. They need to give a consistent experience and improve the fault resolution times.<o:p></o:p></span></p></div></div></div><div><div><div><p class="MsoNormal" style="background: white;"><span style='color: black; font-family: "Helvetica","sans-serif";'><br clear="all"><o:p></o:p></span></p></div><div><div><div><div><div><div><div><p align="center" class="MsoNormal" style="background: white; text-align: center;"><span style='color: black; font-family: "Helvetica","sans-serif";'><img width="96" height="76" id="_x0000_i1025" src="https://docs.google.com/a/madeinkenya.org/uc?id=0BwZb4A-LDS-AUDRMWDFTSzIteXM&export=download" border="0"><o:p></o:p></span></p><div><div><p class="MsoNormal" style="background: white;"><b><i><span style='color: black; font-family: "Helvetica","sans-serif"; font-size: 10pt;'>Digital Television policy, regulation and technology in Africa on issues relating to Consumers, Content and Coverage.</span></i></b><i><span style='color: black; font-family: "Helvetica","sans-serif"; font-size: 10pt;'> </span></i><span style='color: black; font-family: "Helvetica","sans-serif";'><o:p></o:p></span></p></div></div></div></div></div></div></div></div></div><div><p class="MsoNormal" style="background: white;"><span style='color: black; font-family: "Helvetica","sans-serif";'> <o:p></o:p></span></p></div><div><div><p class="MsoNormal" style="background: white;"><span style='color: black; font-family: "Helvetica","sans-serif";'>On Thu, Apr 28, 2016 at 1:49 PM, waudo siganga via kictanet <<a href="javascript:_e(%7B%7D,'cvml','kictanet@lists.kictanet.or.ke');" target="_blank">kictanet@lists.kictanet.or.ke</a>> wrote:<o:p></o:p></span></p></div><blockquote style="border-width: medium medium medium 1pt; border-style: none none none solid; border-color: currentColor currentColor currentColor rgb(204, 204, 204); margin: 5pt 0in 5pt 4.8pt; padding: 0in 0in 0in 6pt; border-image: none;"><div><p class="MsoNormal" style="background: white;"><span style='color: black; font-family: "Helvetica","sans-serif";'><br>I also use Zuku and they have had problems the whole week.<o:p></o:p></span></p></div><div><div><div><p class="MsoNormal" style="background: white;"><span style='color: black; font-family: "Helvetica","sans-serif";'><br>On Thu, Apr 28, 2016, at 12:15 PM, Bernard Kioko via kictanet wrote:<br>> Hi listers,<br>><br>> My experience with Zuku is very frustrating last three days. We have<br>> reported a problem to them and they have promised to send a technician to<br>> us. Three days now but no one has showed up. In effect losing 3 days of<br>> valuable time.<br>><br>> What is your experience or do people just switch service providers from<br>> such?<br>><br>> If anyone in this list works for Zuku and is concerned, you have my<br>> email.<br>><br>><br>><br>><br>> --<br>><br>> * ------------------------------ *<br>><br>><br>><br>> This e-mail and any attachments may contain information that is<br>> confidential, legally privileged and protected by law and is intended for<br>> the sole use of the named recipient(s). Any unauthorized review, use, or<br>> disclosure or distribution is prohibited. Any liability (in negligence or<br>> otherwise) arising from any third party acting, or refraining from acting<br>> on any information contained in this email is hereby excluded. If you are<br>> not the intended recipient, please delete the contents and notify the<br>> sender immediately; do not disclose the contents to any other person, use<br>> it for any purpose or store or copy the information in any medium. Whilst<br>> our e-mails are checked for viruses, we cannot guarantee that this<br>> message<br>> or any attachment is virus free, does not contain malicious code or is<br>> incompatible with your electronic system and the Company does not accept<br>> liability in respect of viruses, malicious code or any related problems<br>> that you might experience. For further information about us, please<br>> contact<br>> us at the address indicated below.<br>><br>><br>> Bernsoft Interactive Limited - P O Box 15177-00100 Nairobi - Tel: +254<br>> 722<br>> 929192 Email: <a href="javascript:_e(%7B%7D,'cvml','admin@bernsoft.com');" target="_blank">admin@bernsoft.com</a> Web: <a href="http://www.bernsoft.com/" target="_blank">www.bernsoft.com</a><br>><br>> _______________________________________________<br>> kictanet mailing list<br>> <a href="javascript:_e(%7B%7D,'cvml','kictanet@lists.kictanet.or.ke');" target="_blank">kictanet@lists.kictanet.or.ke</a><br>> <a href="https://lists.kictanet.or.ke/mailman/listinfo/kictanet" target="_blank">https://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br>><br>> Unsubscribe or change your options at<o:p></o:p></span></p></div></div></div><div><p class="MsoNormal" style="background: white;"><span style='color: black; font-family: "Helvetica","sans-serif";'>> <a href="https://lists.kictanet.or.ke/mailman/options/kictanet/emailsignet%40mailcan.com" target="_blank">https://lists.kictanet.or.ke/mailman/options/kictanet/emailsignet%40mailcan.com</a><o:p></o:p></span></p></div><div><div><div><p class="MsoNormal" style="background: white;"><span style='color: black; font-family: "Helvetica","sans-serif";'>><br>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform<br>> for people and institutions interested and involved in ICT policy and<br>> regulation. The network aims to act as a catalyst for reform in the ICT<br>> sector in support of the national aim of ICT enabled growth and<br>> development.<br>><br>> KICTANetiquette : Adhere to the same standards of acceptable behaviors<br>> online that you follow in real life: respect people's times and<br>> bandwidth, share knowledge, don't flame or abuse or personalize, respect<br>> privacy, do not spam, do not market your wares or qualifications.<br><br>_______________________________________________<br>kictanet mailing list<br><a href="javascript:_e(%7B%7D,'cvml','kictanet@lists.kictanet.or.ke');" target="_blank">kictanet@lists.kictanet.or.ke</a><br><a href="https://lists.kictanet.or.ke/mailman/listinfo/kictanet" target="_blank">https://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br><br>Unsubscribe or change your options at <a href="https://lists.kictanet.or.ke/mailman/options/kictanet/wainaina%40digitaltvafrica.com" target="_blank">https://lists.kictanet.or.ke/mailman/options/kictanet/wainaina%40digitaltvafrica.com</a><br><br>The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br><br>KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.<o:p></o:p></span></p></div></div></div></blockquote></div></div><div><p class="MsoNormal" style="background: white;"><span style='color: black; font-family: "Helvetica","sans-serif";'> <o:p></o:p></span></p></div></div></div></div><div><p class="MsoNormal" style="background: white;"><span style='color: black; font-family: "Helvetica","sans-serif";'><o:p> </o:p></span></p><div align="center" class="MsoNormal" style="background: white; text-align: center;"><span style='color: black; font-family: "Helvetica","sans-serif";'><hr width="100%" size="2" align="center"></span></div><div><p class="MsoNormal" style="background: white; line-height: 115%;"><span style='color: black; font-family: "Helvetica","sans-serif";'><img id="_x0000_i1027" src="http://bernsoft.com/img/logo.jpg" border="0"></span><span style='background: white; color: black; line-height: 115%; font-family: "Georgia","serif"; font-size: 9pt;'><br><br>This e-mail and any attachments may contain information that is confidential, legally privileged and protected by law and is intended for the sole use of the named recipient(s). Any unauthorized review, use, or disclosure or distribution is prohibited. Any liability (in negligence or otherwise) arising from any third party acting, or refraining from acting on any information contained in this email is hereby excluded. If you are not the intended recipient, please delete the contents and notify the sender immediately; do not disclose the contents to any other person, use it for any purpose or store or copy the information in any medium. Whilst our e-mails are checked for viruses, we cannot guarantee that this message or any attachment is virus free, does not contain malicious code or is incompatible with your electronic system and the Company does not accept liability in respect of viruses, malicious code or any related problems that you might experience. For further information about us, please contact us at the address indicated below.</span><span style='color: black; font-family: "Helvetica","sans-serif";'><o:p></o:p></span></p></div><div><p class="MsoNormal" style="background: white; line-height: 115%;"><span style='background: white; color: black; line-height: 115%; font-family: "Georgia","serif"; font-size: 9pt;'><br>Bernsoft Interactive Limited - P O Box 15177-00100 Nairobi - Tel: <a href="tel:%2B254%20722%20929192" target="_blank">+254 722 929192</a> Email: <a href="javascript:_e(%7B%7D,'cvml','admin@bernsoft.com');" target="_blank">admin@bernsoft.com</a> Web: <a href="http://www.bernsoft.com/" target="_blank">www.bernsoft.com</a> </span><span style='color: black; font-family: "Helvetica","sans-serif";'><o:p></o:p></span></p></div></div></div><p class="MsoNormal" style="background: white;"><span style='color: black; font-family: "Helvetica","sans-serif";'><o:p> </o:p></span></p><div><p class="MsoNormal" style="background: white;"><span style='color: black; font-family: "Helvetica","sans-serif";'>_______________________________________________<br>kictanet mailing list<br><a href="javascript:_e(%7B%7D,'cvml','kictanet@lists.kictanet.or.ke');" target="_blank">kictanet@lists.kictanet.or.ke</a><br><a href="https://lists.kictanet.or.ke/mailman/listinfo/kictanet" target="_blank">https://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br><br>Unsubscribe or change your options at <a href="https://lists.kictanet.or.ke/mailman/options/kictanet/francsangi%40yahoo.com" target="_blank">https://lists.kictanet.or.ke/mailman/options/kictanet/francsangi%40yahoo.com</a><br><br>The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br><br>KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.<o:p></o:p></span></p></div><p class="MsoNormal" style="background: white; margin-bottom: 12pt;"><span style='color: black; font-family: "Helvetica","sans-serif";'><o:p> </o:p></span></p></div></div></div></div></div></div><p class="MsoNormal"><br>_______________________________________________<br>kictanet mailing list<br><a href="javascript:_e(%7B%7D,'cvml','kictanet@lists.kictanet.or.ke');" target="_blank">kictanet@lists.kictanet.or.ke</a><br><a href="https://lists.kictanet.or.ke/mailman/listinfo/kictanet" target="_blank">https</a></p></blockquote></div></blockquote></div><br><div>[The entire original message is not included.]</div></body></html>