<html><head></head><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:13px"><div id="yui_3_16_0_ym19_1_1461848870581_4915"><br></div><div id="yui_3_16_0_ym19_1_1461848870581_4915"><span id="yui_3_16_0_ym19_1_1461848870581_5006">Simple, Zuku's courting is "Top Notch" they start with impression that is second to none. They 'box' you as a client and then get complacent. Its now three weeks and they can't address my 'speed issue'. I also have an experience with their twitter lies. </span></div><div id="yui_3_16_0_ym19_1_1461848870581_4915"><span id="yui_3_16_0_ym19_1_1461848870581_5659">Franc Mwangi</span></div> <div class="qtdSeparateBR"><br><br></div><div class="yahoo_quoted" style="display: block;"> <div style="font-family: times new roman, new york, times, serif; font-size: 13px;"> <div style="font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 16px;"> <div dir="ltr"><font size="2" face="Arial"> On Thursday, April 28, 2016 3:12 PM, Bernard Kioko via kictanet <kictanet@lists.kictanet.or.ke> wrote:<br></font></div> <br><br> <div class="y_msg_container"><div id="yiv6683362019"><style>#yiv6683362019 #yiv6683362019 --
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#yiv6683362019 </style><div><div class="yiv6683362019WordSection1"><div class="yiv6683362019MsoNormal"><span style="font-size:11.0pt;">My issue is actually how they handle me when a problem arises. When service is working all is good. The frustration when something is wrong is what is unbearable.</span></div><div class="yiv6683362019MsoNormal"><span style="font-size:11.0pt;"> </span></div><div class="yiv6683362019yqt3482362750" id="yiv6683362019yqt60383"><div class="yiv6683362019MsoNormal"><b><span style="font-size:11.0pt;">From:</span></b><span style="font-size:11.0pt;"> kictanet [mailto:kictanet-bounces+bkioko=bernsoft.com@lists.kictanet.or.ke] <b>On Behalf Of </b>DigitalTVAfrica via kictanet<br clear="none"><b>Sent:</b> Thursday, April 28, 2016 2:40 PM<br clear="none"><b>To:</b> bkioko@bernsoft.com<br clear="none"><b>Cc:</b> DigitalTVAfrica<br clear="none"><b>Subject:</b> Re: [kictanet] Zuku Support</span></div><div class="yiv6683362019MsoNormal"> </div><div><div class="yiv6683362019MsoNormal">I am a happy Zuku customer and believe the Zuku experience varies significantly with your location within the city. My connection has been quite reliable and they fixed issues quite fast. They need to give a consistent experience and improve the fault resolution times.</div></div></div><div><div class="yiv6683362019yqt3482362750" id="yiv6683362019yqt00016"><div class="yiv6683362019MsoNormal"><br clear="all"></div><div><div><div><div><div><div><div><div align="center" class="yiv6683362019MsoNormal" style="text-align:center;"><img id="yiv6683362019_x0000_i1025" width="96" height="76" src="https://docs.google.com/a/madeinkenya.org/uc?id=0BwZb4A-LDS-AUDRMWDFTSzIteXM&export=download"></div><div><div class="yiv6683362019MsoNormal"><b><i><span style="font-size:10.0pt;">Digital Television policy, regulation and technology in Africa on issues relating to Consumers, Content and Coverage.</span></i></b><i><span style="font-size:10.0pt;"> </span></i></div></div></div></div></div></div></div></div></div><div class="yiv6683362019MsoNormal"> </div><div><div class="yiv6683362019MsoNormal">On Thu, Apr 28, 2016 at 1:49 PM, waudo siganga via kictanet <<a rel="nofollow" shape="rect" ymailto="mailto:kictanet@lists.kictanet.or.ke" target="_blank" href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a>> wrote:</div><blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in;"><div class="yiv6683362019MsoNormal"><br clear="none">I also use Zuku and they have had problems the whole week.</div><div><div><div class="yiv6683362019MsoNormal"><br clear="none">On Thu, Apr 28, 2016, at 12:15 PM, Bernard Kioko via kictanet wrote:<br clear="none">> Hi listers,<br clear="none">><br clear="none">> My experience with Zuku is very frustrating last three days. We have<br clear="none">> reported a problem to them and they have promised to send a technician to<br clear="none">> us. Three days now but no one has showed up. In effect losing 3 days of<br clear="none">> valuable time.<br clear="none">><br clear="none">> What is your experience or do people just switch service providers from<br clear="none">> such?<br clear="none">><br clear="none">> If anyone in this list works for Zuku and is concerned, you have my<br clear="none">> email.<br clear="none">><br clear="none">><br clear="none">><br clear="none">><br clear="none">> --<br clear="none">><br clear="none">> * ------------------------------ *<br clear="none">><br clear="none">><br clear="none">><br clear="none">> This e-mail and any attachments may contain information that is<br clear="none">> confidential, legally privileged and protected by law and is intended for<br clear="none">> the sole use of the named recipient(s). 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For further information about us, please<br clear="none">> contact<br clear="none">> us at the address indicated below.<br clear="none">><br clear="none">><br clear="none">> Bernsoft Interactive Limited - P O Box 15177-00100 Nairobi - Tel: +254<br clear="none">> 722<br clear="none">> 929192 Email: <a rel="nofollow" shape="rect" ymailto="mailto:admin@bernsoft.com" target="_blank" href="mailto:admin@bernsoft.com">admin@bernsoft.com</a> Web: <a rel="nofollow" shape="rect" target="_blank" href="http://www.bernsoft.com/">www.bernsoft.com</a><br clear="none">><br clear="none">> _______________________________________________<br clear="none">> kictanet mailing list<br clear="none">> <a rel="nofollow" shape="rect" ymailto="mailto:kictanet@lists.kictanet.or.ke" target="_blank" href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a><br clear="none">> <a rel="nofollow" shape="rect" target="_blank" href="https://lists.kictanet.or.ke/mailman/listinfo/kictanet">https://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br clear="none">><br clear="none">> Unsubscribe or change your options at</div></div></div><div class="yiv6683362019MsoNormal">> <a rel="nofollow" shape="rect" target="_blank" href="https://lists.kictanet.or.ke/mailman/options/kictanet/emailsignet%40mailcan.com">https://lists.kictanet.or.ke/mailman/options/kictanet/emailsignet%40mailcan.com</a></div><div><div><div class="yiv6683362019MsoNormal">><br clear="none">> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform<br clear="none">> for people and institutions interested and involved in ICT policy and<br clear="none">> regulation. The network aims to act as a catalyst for reform in the ICT<br clear="none">> sector in support of the national aim of ICT enabled growth and<br clear="none">> development.<br clear="none">><br clear="none">> KICTANetiquette : Adhere to the same standards of acceptable behaviors<br clear="none">> online that you follow in real life: respect people's times and<br clear="none">> bandwidth, share knowledge, don't flame or abuse or personalize, respect<br clear="none">> privacy, do not spam, do not market your wares or qualifications.<br clear="none"><br clear="none">_______________________________________________<br clear="none">kictanet mailing list<br clear="none"><a rel="nofollow" shape="rect" ymailto="mailto:kictanet@lists.kictanet.or.ke" target="_blank" href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a><br clear="none"><a rel="nofollow" shape="rect" target="_blank" href="https://lists.kictanet.or.ke/mailman/listinfo/kictanet">https://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br clear="none"><br clear="none">Unsubscribe or change your options at <a rel="nofollow" shape="rect" target="_blank" href="https://lists.kictanet.or.ke/mailman/options/kictanet/wainaina%40digitaltvafrica.com">https://lists.kictanet.or.ke/mailman/options/kictanet/wainaina%40digitaltvafrica.com</a><br clear="none"><br clear="none">The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br clear="none"><br clear="none">KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.</div></div></div></blockquote></div></div><div class="yiv6683362019MsoNormal"> </div></div></div></div><div><br clear="none">
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