<html><head></head><body><div style="color:#000; background-color:#fff; font-family:garamond, new york, times, serif;font-size:16px"><div id="yui_3_16_0_1_1455781662517_40330"><span>Happy Furahi Day!</span></div><div id="yui_3_16_0_1_1455781662517_40330"><span><br></span></div><div id="yui_3_16_0_1_1455781662517_40330"><span id="yui_3_16_0_1_1455781662517_45884">Peaceful, progressive elections to our Ugandan relatives! You and your country are our home too.</span></div><div id="yui_3_16_0_1_1455781662517_39112"><span><br></span></div><div id="yui_3_16_0_1_1455781662517_39108"><span id="yui_3_16_0_1_1455781662517_39110">Without necessarily going into the political interests and whether this is right/wrong, justifiable or not, this situation also raises <b id="yui_3_16_0_1_1455781662517_40467"><u id="yui_3_16_0_1_1455781662517_40466">"on the role of the respective service providers in customer service</u></b>.</span></div><div id="yui_3_16_0_1_1455781662517_39108"><span><br></span></div><div id="yui_3_16_0_1_1455781662517_39108"><span id="yui_3_16_0_1_1455781662517_39587">On how prepared they are with back-up or alternative temporary services in the event their mainstream services "collapse" for any reason within our markets. Their customers have invested heavily in data, networks, storage of information and livelihoods thus customers rely on them to be available.</span></div><div id="yui_3_16_0_1_1455781662517_39108"><span><br></span></div><div id="yui_3_16_0_1_1455781662517_39108"><span id="yui_3_16_0_1_1455781662517_40722">It would be perplexing if the only way to access services is through what may be viewed as back-door services by another provider circumventing your own systems or directing the customer to a new service (...potential loss of customer in future).</span></div><div id="yui_3_16_0_1_1455781662517_39108"><span><br></span></div><div id="yui_3_16_0_1_1455781662517_39108"><span id="yui_3_16_0_1_1455781662517_41399">For instance whereby a bank's only ATM system is faulty within a town, one would expect the bank staff to "camp with a lorry of money" at the ATM point to serve customers or on the other hand open a quick arrangement with another bank with a functional ATM to serve its customers temporarily- on their behalf. </span></div><div id="yui_3_16_0_1_1455781662517_39108"><span id="yui_3_16_0_1_1455781662517_42728">With the current scenario of back-door management, we would have some ingenious characters break into the bank and start servicing the bank's customers or the customers wait until the bank's services are restored.</span></div><div id="yui_3_16_0_1_1455781662517_39108"><span><br></span></div><div id="yui_3_16_0_1_1455781662517_39108"><span id="yui_3_16_0_1_1455781662517_42462">We have had similar situations with services such as mobile money and the customer is at the mercy of the providers for instance during back up and maintenance - until they restore their services make use of the competitor alternative or wait.</span></div><div id="yui_3_16_0_1_1455781662517_39108"><span><br></span></div><div id="yui_3_16_0_1_1455781662517_39108" dir="ltr"><span id="yui_3_16_0_1_1455781662517_43684">On a lighter note, yesterday on air, one radio caller enquired as to why there was no hue and cry when Mrs.Clinton and Condolleza visited Kenya and there was "blockage" to some services and slowing down of services for communication. On the other hand it was noted that during President Obama and the Pope's visit this was not obviously evident. Perhaps reflecting improvement in the capabilities of the security agency capabilities or complexity of the newer communication tools or appreciation that all require to be secure for you to be too. .</span></div><div id="yui_3_16_0_1_1455781662517_39108" dir="ltr"><span><br></span></div><div id="yui_3_16_0_1_1455781662517_39108"><span id="yui_3_16_0_1_1455781662517_44294">Blessed day and happy weekend!</span></div><div id="yui_3_16_0_1_1455781662517_39108"><span><br></span></div><div id="yui_3_16_0_1_1455781662517_39108"><span>Regards/Wangari</span></div><div></div><div id="yui_3_16_0_1_1455781662517_39106"> </div><div class="signature" id="yui_3_16_0_1_1455781662517_38910">---<br><font style="font-weight:bold;font-family:verdana, helvetica, sans-serif;" size="2" id="yui_3_16_0_1_1455781662517_39039"><span style="color:rgb(127, 0, 63);">Pray God Bless. 2013Wangari circa - </span><span style="color:rgb(127, 0, 63);" id="yui_3_16_0_1_1455781662517_39038">"Being of the Light, We are Restored Through Faith in Mind, Body and Spirit; We Manifest The Kingdom of God on Earth".</span></font><br></div> <div class="qtdSeparateBR"><br><br></div><div class="yahoo_quoted" style="display: block;"> <div style="font-family: garamond, new york, times, serif; font-size: 16px;"> <div style="font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, Sans-Serif; font-size: 16px;"> <div dir="ltr"><font size="2" face="Arial"> On Friday, 19 February 2016, 5:35, Juliet Nanfuka. via kictanet <kictanet@lists.kictanet.or.ke> wrote:<br></font></div> <br><br> <div class="y_msg_container"><div id="yiv1465169986"><div><div dir="ltr">Hello all,</div>
<div dir="ltr">Thanks Percy for your email. In response to Ebele's email, the process used to throttle the internet remains questionable. MTN issued a statement indicating that a directive was received from the regulator. It's unclear how long it will last.</div>
<div dir="ltr">See this blog from yesterday: <a rel="nofollow" shape="rect" target="_blank" href="http://ln.is/www.cipesa.org/2016/ItAHe">http://ln.is/www.cipesa.org/2016/ItAHe</a></div>
<div dir="ltr">Best,<br clear="none">
Juliet</div>
<div class="yiv1465169986gmail_quote">On Feb 18, 2016 1:28 PM, "Ephraim Percy Kenyanito via kictanet" <<a rel="nofollow" shape="rect" ymailto="mailto:kictanet@lists.kictanet.or.ke" target="_blank" href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a>> wrote:<br clear="none"><blockquote class="yiv1465169986gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"><div class="yiv1465169986yqt5087533138" id="yiv1465169986yqt72493"><div dir="ltr"><div dir="ltr"></div><div class="yiv1465169986gmail_default" style="font-family:arial, helvetica, sans-serif;font-size:small;display:inline;">Hey guys,</div><br clear="none"><div></div><div dir="ltr"></div><div class="yiv1465169986gmail_default" style="font-family:arial, helvetica, sans-serif;font-size:small;display:inline;">This week </div>I reached out to some of our Ugandan local partners on another mailing list in the event this would happen.<div></div><div dir="ltr"></div><div class="yiv1465169986gmail_default" style="font-family:arial, helvetica, sans-serif;font-size:small;display:inline;">The good thing is that there are free tools to circumvent such similar violations on the of freedom of expression. Please feel free to reach out to reach out to Access Now’s <a rel="nofollow" shape="rect" target="_blank" href="https://www.accessnow.org/digital-security-helpline/">Digital
Security Helpline</a><a rel="nofollow" shape="rect" target="_blank" href="https://www.accessnow.org/digital-security-helpline2/">,</a>
through which activists, independent media, and civil society
organizations across the globe can get real-time, direct technical
assistance and advice 24 hours a day, seven days a week.<br clear="none"></div><div></div><div dir="ltr"></div><div class="yiv1465169986gmail_default" style="font-family:arial, helvetica, sans-serif;font-size:small;display:inline;">Last Friday (12th) our 24 hour <a rel="nofollow" shape="rect" target="_blank" href="https://www.accessnow.org/digital-security-helpline/">Digital
Security Helpline</a> and some of our local partners detected a minor outage that lasted not more than an hour and this made us prepare for any eventuality.<br clear="none"></div><div></div><div dir="ltr"></div><div class="yiv1465169986gmail_default" style="font-family:arial, helvetica, sans-serif;font-size:small;display:inline;"><div>This is part of an unfortunate and growing trend. Rather than an
exception, internet shutdowns are becoming the norm as more governments
order the suspension or throttling of entire networks. Often justified
for public safety purposes, shutdowns instead cut off access to vital
information and emergency services, plunging whole societies into darkness.<br clear="none"><br clear="none">This is despite previous research showing that <a rel="nofollow" shape="rect" target="_blank" href="https://www.eff.org/deeplinks/2015/06/research-shows-internet-shutdowns-and-state-violence-go-hand-hand-syria">Internet Shutdowns and state violence Go hand</a> in hand, and this is something Access Now and local partners documented while dealing with Internet Shutdowns in <a rel="nofollow" shape="rect" target="_blank" href="https://www.accessnow.org/five-years-later-the-internet-shutdown-that-rocked-egypt/">Egypt</a>, <a rel="nofollow" shape="rect" target="_blank" href="https://www.accessnow.org/mass-internet-shutdown-in-sudan-follows-days-of-protest/">Sudan</a>, the <a rel="nofollow" shape="rect" target="_blank" href="https://www.accessnow.org/evidence-international-criminal-court-net-shutdown-in-central-african-repub/">Central African Republic</a>, <a rel="nofollow" shape="rect" target="_blank" href="https://www.facebook.com/accessnow/posts/10153030213288480">Niger</a>, <a rel="nofollow" shape="rect" target="_blank" href="https://www.accessnow.org/violating-international-law-drc-orders-telcos-vodafone-millicon-airtel/">Democratic Republic of Congo</a>, <a rel="nofollow" shape="rect" target="_blank" href="https://www.accessnow.org/government-may-have-ordered-internet-shutdown-in-congo-brazzaville/">Congo-Brazzaville</a>, <a rel="nofollow" shape="rect" target="_blank" href="https://www.accessnow.org/access-urges-un-and-african-union-experts-to-take-action-on-burundi-interne/">Burundi</a>, among other places outside the African Union member states.<br clear="none"></div><div>A growing body of jurisprudence declares shutdowns to violate international law. U.N. and regional human rights experts <a rel="nofollow" shape="rect" target="_blank" href="https://www.accessnow.org/blog/2015/05/04/internet-kill-switches-are-a-violation-of-human-rights-law-declare-major-un">issued an historic statement</a>
declaring that internet “kill switches” can never be justified under
international human rights law, even in times of conflict. General
Comment 34 of the Human Rights Committee, the official interpreter of
the International Covenant on Civil and Political Rights, emphasizes
that restrictions on speech online must be strictly necessary and
proportionate to achieve a legitimate purpose.</div><div>In times of shutdown, it is incumbent on the entire tech and telecom sector to join together to assert the rights of their users to freedom of expression, access to information, and assembly. Only by presenting a united front, and calling out the disproportionate and harmful impacts of government-ordered shutdowns, will the sector begin to mitigate and eventually prevent this abusive tactic.<br clear="none"></div>Please feel free to enlist the help of Access Now’s <a rel="nofollow" shape="rect" target="_blank" href="https://www.accessnow.org/digital-security-helpline/">Digital
Security Helpline</a>, through which activists, independent media, and civil society organizations across the globe can get real-time, direct technical assistance and advice 24 hours a day, seven days a week. These services, include:<br clear="none"><br clear="none"><ol><li>Rapid response on digital security incidents</li><li>Personalized recommendations, instruction, and follow-up support on digital security issues</li><li>Help assessing risks and creating organizational or community security strategies</li><li>Guidance on security practices and tools for organizations, communities, groups, and individuals</li><li>Support for securing technical infrastructure, websites, and social media against attacks</li><li>Referrals, capacity-building, in-person consultations, and training</li><li>Education materials in multiple languages</li></ol></div><div></div><div dir="ltr"></div><div class="yiv1465169986gmail_default" style="font-family:arial, helvetica, sans-serif;font-size:small;display:inline;"><span style="font-size:13pt;"></span><div class="yiv1465169986gmail_default" style="font-family:arial, helvetica, sans-serif;font-size:small;display:inline;"></div>--<br clear="none">Best Regards,
<div style="margin-bottom:0.0001pt;line-height:normal;"><b><span style="font-size:10pt;">Ephraim Percy Kenyanito</span></b><span style="font-size:10pt;"></span></div>
<span style="font-weight:normal;"><span style="font-size:10pt;">Sub-Saharan Africa Policy Analyst<br clear="none"></span></span><div><span style="font-weight:normal;"><span style="font-size:10pt;"><font face="Arial, sans-serif" color="#888888">Access Now | </font></span></span><a rel="nofollow" shape="rect" target="_blank" href="http://accessnow.org/" style="color:rgb(17,85,204);">accessnow.org</a><span style="font-weight:normal;"><span style="font-size:10pt;"><br clear="none"></span></span><span style="font-weight:normal;"><span style="font-size:10pt;"><br clear="none">@ekenyanito<br clear="none"></span></span><span style="font-weight:normal;"><span style="font-size:10pt;">PGP: E6BA8DC1</span></span>
</div><div><span style="font-weight:normal;"><span style="font-size:10pt;">Fingerprint: B0FA394AF73DEB7AA1FDC7360CFED26DE6BA8DC1<br clear="none"></span></span><br clear="none"><span style="font-size:12.8px;"><b>Subscribe </b>to</span><span style="font-size:12.8px;"><span><span style="font-size:12.8px;"> the <a rel="nofollow" shape="rect" target="_blank" href="https://www.accessnow.org/campaign/#sign-up">Access Now Express</a></span></span>, our weekly newsletter</span><i style="font-size:12.8px;"> </i><span style="font-size:12.8px;">on digital rights</span><br clear="none"><div><b>Sign up</b> for our <a rel="nofollow" shape="rect" target="_blank" href="https://www.accessnow.org/campaign/">action alerts</a></div></div></div><div></div><div class="yiv1465169986gmail_quote">On 18 Feb 2016 12:21, "Ebele Okobi via kictanet" <<a rel="nofollow" shape="rect" ymailto="mailto:kictanet@lists.kictanet.or.ke" target="_blank" href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a>> wrote:<br clear="none"><blockquote class="yiv1465169986gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex;">
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<div>Was it announced as a temporary block, or an ongoing block? If the former, did they announce a date by which it would end? And have they simply asked operators to throttle access? I’m curious w/r to the democratic process they invoked, and the basis they
used.</div>
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<div class="yiv1465169986MsoNormal"><span style="font-size:11pt;font-family:Calibri;color:rgb(31,73,125);">Ebele Okobi | Head of Public Policy, Africa<u></u><u></u></span></div>
<div class="yiv1465169986MsoNormal"><span style="font-size:11pt;font-family:Calibri;color:rgb(31,73,125);">m. <a rel="nofollow" shape="rect" href="">+44 (0) 771 156 1315</a><u></u><u></u></span></div>
<div class="yiv1465169986MsoNormal"><span style="font-size:11pt;font-family:Calibri;color:rgb(31,73,125);">2 Stephen St | London | W1T 1AN</span><span style="font-size:11pt;font-family:Calibri;color:rgb(31,73,125);"><u></u><u></u></span></div>
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<div class="yiv1465169986MsoNormal"><span style="font-size:11pt;font-family:Calibri;color:rgb(31,73,125);"><a rel="nofollow" shape="rect" ymailto="mailto:ebeleokobi@fb.com" target="_blank" href="mailto:ebeleokobi@fb.com">ebeleokobi@fb.com</a></span><span style="font-size:11pt;color:rgb(31,73,125);"><u></u><u></u></span></div>
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<span style="font-weight:bold;">From: </span>"Juliet Nanfuka." <<a rel="nofollow" shape="rect" ymailto="mailto:juliet@cipesa.org" target="_blank" href="mailto:juliet@cipesa.org">juliet@cipesa.org</a>><br clear="none">
<span style="font-weight:bold;">Date: </span>Thursday, February 18, 2016 at 9:10 AM<br clear="none">
<span style="font-weight:bold;">To: </span>Ebele Okobi <<a rel="nofollow" shape="rect" ymailto="mailto:ebeleokobi@fb.com" target="_blank" href="mailto:ebeleokobi@fb.com">ebeleokobi@fb.com</a>><br clear="none">
<span style="font-weight:bold;">Cc: </span>KICTAnet ICT Policy Discussions <<a rel="nofollow" shape="rect" ymailto="mailto:kictanet@lists.kictanet.or.ke" target="_blank" href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a>><br clear="none">
<span style="font-weight:bold;">Subject: </span>Re: [kictanet] social media in UG blocked on election day<br clear="none">
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<div dir="ltr">Hello Ebele,</div>
<div dir="ltr">There was a televised interview with the commission earlier.<br clear="none">
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<div class="yiv1465169986gmail_quote">On Feb 18, 2016 12:04 PM, "Ebele Okobi" <<a rel="nofollow" shape="rect" ymailto="mailto:ebeleokobi@fb.com" target="_blank" href="mailto:ebeleokobi@fb.com">ebeleokobi@fb.com</a>> wrote:<br clear="none">
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<div>Have they made a public statement?</div>
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<div class="yiv1465169986MsoNormal"><span style="font-size:11pt;font-family:Calibri;color:rgb(31,73,125);">Ebele Okobi | Head of Public Policy, Africa<u></u><u></u></span></div>
<div class="yiv1465169986MsoNormal"><span style="font-size:11pt;font-family:Calibri;color:rgb(31,73,125);">m.
<a rel="nofollow" shape="rect" href="">
+44 (0) 771 156 1315</a><u></u><u></u></span></div>
<div class="yiv1465169986MsoNormal"><span style="font-size:11pt;font-family:Calibri;color:rgb(31,73,125);">2 Stephen St | London | W1T 1AN</span><span style="font-size:11pt;font-family:Calibri;color:rgb(31,73,125);"><u></u><u></u></span></div>
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<div class="yiv1465169986MsoNormal"><span style="font-size:11pt;font-family:Calibri;color:rgb(31,73,125);"><a rel="nofollow" shape="rect" ymailto="mailto:ebeleokobi@fb.com" target="_blank" href="mailto:ebeleokobi@fb.com">ebeleokobi@fb.com</a></span><span style="font-size:11pt;color:rgb(31,73,125);"><u></u><u></u></span></div>
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<span style="font-weight:bold;">From: </span>kictanet <<a rel="nofollow" shape="rect" ymailto="mailto:kictanet-bounces+ebeleokobi=fb.com@lists.kictanet.or.ke" target="_blank" href="mailto:kictanet-bounces+ebeleokobi=fb.com@lists.kictanet.or.ke">kictanet-bounces+ebeleokobi=fb.com@lists.kictanet.or.ke</a>> on behalf of "Juliet Nanfuka. via kictanet" <<a rel="nofollow" shape="rect" ymailto="mailto:kictanet@lists.kictanet.or.ke" target="_blank" href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a>><br clear="none">
<span style="font-weight:bold;">Reply-To: </span>KICTAnet ICT Policy Discussions <<a rel="nofollow" shape="rect" ymailto="mailto:kictanet@lists.kictanet.or.ke" target="_blank" href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a>><br clear="none">
<span style="font-weight:bold;">Date: </span>Thursday, February 18, 2016 at 8:59 AM<br clear="none">
<span style="font-weight:bold;">To: </span>Ebele Okobi <<a rel="nofollow" shape="rect" ymailto="mailto:ebeleokobi@fb.com" target="_blank" href="mailto:ebeleokobi@fb.com">ebeleokobi@fb.com</a>><br clear="none">
<span style="font-weight:bold;">Cc: </span>"Juliet Nanfuka." <<a rel="nofollow" shape="rect" ymailto="mailto:juliet@cipesa.org" target="_blank" href="mailto:juliet@cipesa.org">juliet@cipesa.org</a>><br clear="none">
<span style="font-weight:bold;">Subject: </span>Re: [kictanet] social media in UG blocked on election day<br clear="none">
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<div dir="ltr">Hello Riva,</div>
<div dir="ltr">Yes were have been following the developments and have access to social media.</div>
<div dir="ltr">Blockage has been confirmed by the Uganda Communications Commission.</div>
<div dir="ltr">Kind regards,<br clear="none">
Juliet</div>
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<div>CIPESA colleagues, are you able to access social media?</div>
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<div><a rel="nofollow" shape="rect" target="_blank" href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.theinsider.ug_uganda-2Dblocks-2Dfacebook-2Dtwitter-2Don-2Delection-2Dday-2Das-2Dballots-2Dgo-2Dmissing_&d=CwMFaQ&c=5VD0RTtNlTh3ycd41b3MUw&r=ArvepG4_wcNu_X9xi3nb_Xa9WsGLVfmK6mwPdVONOTE&m=9tc64KG88b_SNNXgX7PKOY4ijVkgo73ucs0PF_iRjUo&s=fk6iwDjfossJPHwnK3k5wBGEFeS4OocCjZ1SGu0Ziyk&e=">http://www.theinsider.ug/uganda-blocks-facebook-twitter-on-election-day-as-ballots-go-missing/</a></div>
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br clear="none">
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br clear="none">
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