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<body class='hmmessage'><div dir='ltr'>@ Wakaba, sounds like some con job. Sounds like those calls that people get when they are being asked to give out their mpesa codes by con-men/women. It might be useful to establish from Airtel if this is from them. <br><br><div><hr id="stopSpelling">Date: Sun, 6 Sep 2015 15:22:22 +0300<br>Subject: Re: [kictanet] Airtel Misleading Customers<br>From: kictanet@lists.kictanet.or.ke<br>CC: martingicheru@gmail.com<br>To: ggithaiga@hotmail.com<br><br><p dir="ltr">Peter,<br>
That's most probably fraud, I doubt it's from Airtel. I got a similar call on my Orange line, this time the guy was asking me for same details but I was supposed to win a prize. Put it on loud speaker in the office. This person probably wanted to have your full details plus a phone number with them.</p>
<p dir="ltr">If your line is not registered why would it be operational for that long, or even at all? </p>
<p dir="ltr">Regards,<br>
Martin Gicheru<br>
Editor Techweez</p>
<div class="ecxgmail_quote">On 5 Sep 2015 12:27, "Peter Wakaba via kictanet" <<a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a>> wrote:<br><blockquote class="ecxgmail_quote" style="border-left:1px #ccc solid;padding-left:1ex;"><p dir="ltr">Listers it seems that airtel staff are under real pressure to convert clients to airtel money.</p>
<p dir="ltr">So yesterday a lady named Ashley called saying she is from Airtel.</p>
<p dir="ltr">This is the way the conversation went.</p>
<p dir="ltr">Ashley: Good afternoon sir, your line is not registered. You have 24 hrs to do so otherwise it will get disconnected.<br></p>
<p dir="ltr">Me: My line is registered. I bought it at the customer care centre on kiinange street. I even brought a copy of my ID.</p>
<p dir="ltr">Ashley: the line is not registered. Please give me you full names, address and ID no. Otherwise we disconnect within 24 hrs</p>
<p dir="ltr">Me: no way I am giving those details over the phone. And why now after all those months?</p>
<p dir="ltr">Ashley: if you dont your line will be disconnected.</p>
<p dir="ltr">Me: I will go to customer care centre then. Bye and have a nice day.<br></p>
<p dir="ltr">I hung up and after 24 hrs called customer care. After a bit of back and forth it turned that Airtel staff are telling people that according to CAK regulations you have to register for mobile money (airtel money). With a department that has been tasked to contact people to do that.</p>
<p dir="ltr">Whether this just the short cut taken by one individual or official position ????</p>
<p dir="ltr">The struggle it seems is very real...</p>
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.</div> </div></body>
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