<div dir="ltr"><div class="gmail_default" style="font-family:georgia,serif">Peter </div><div class="gmail_default" style="font-family:georgia,serif"><br></div><div class="gmail_default" style="font-family:georgia,serif">You are quite right! :-) I got the same treatment.</div><div class="gmail_default" style="font-family:georgia,serif"><br></div><div class="gmail_default" style="font-family:georgia,serif">Just an observation for Zuku and other players to look into - Multi-Channel Communications need to be synchronised or in the haste of trying to satisfy a customer you get 3-4 people from the same company getting in touch with you.</div><div class="gmail_default" style="font-family:georgia,serif"><br></div><div class="gmail_default" style="font-family:georgia,serif">A+ for enthusiasm but not so much for coordination...:-)</div><div class="gmail_extra"><br clear="all"><div><div class="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><p style="margin:0in 0in 0pt"><b><font face="georgia, serif" size="2">Ali
Hussein</font></b></p><p style="margin:0in 0in 0pt"><font face="georgia, serif" size="2"><b>Hussein & Associates</b></font></p><font size="2">
</font><p style="margin:0in 0in 0pt"><font size="2"> </font></p><p style="margin:0in 0in 0pt"><font size="2"><span style="font-family:georgia,serif"><span>T<font size="2">el: +254 770 906375/ 713 60<font size="2">1113</font></font><br></span></span></font></p><p style="margin:0in 0in 0pt"><font size="2"><span style="font-family:georgia,serif"><span>Twitter: @AliHKassim</span><span></span></span></font></p><font size="2"><span style="font-family:georgia,serif">
</span></font><p style="margin:0in 0in 0pt"><font size="2"><span style="font-family:georgia,serif"><span>Skype: abu-jomo</span></span></font></p><p style="margin:0in 0in 0pt"><font size="2"><span style="font-family:georgia,serif"><span>LinkedIn: <a href="http://ke.linkedin.com/in/alihkassim" target="_blank">http://ke.linkedin.com/in/alihkassim</a></span><a href="http://ke.linkedin.com/in/alihkassim" target="_blank"><span style="color:windowtext;text-decoration:none"></span></a></span></font></p><font size="2"><span style="font-family:georgia,serif"></span></font><p style="margin:0in 0in 0pt">
</p><font size="2"><span style="font-family:georgia,serif"><span>Blog: <a href="http://www.alyhussein.com" target="_blank">www.alyhussein.com</a><br><br><br><font size="1">Any information of a personal nature expressed in this email are purely mine and do not necessarily reflect the official positions of the organizations that I work with.</font></span></span></font><span style="font-family:"Baskerville Old Face","serif";font-size:11pt"></span><span style="font-size:11pt"></span>
<span style="font-family:"Baskerville Old Face","serif""></span></div></div></div></div></div></div>
<br><div class="gmail_quote">On Wed, May 20, 2015 at 9:47 AM, Peter Wakaba via kictanet <span dir="ltr"><<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div><div>I think this also bears testament to capacity for customer service. Usual channels, mass market are bureaucratic and take time. when you are able to reach someone who can cut through the bureaucracy then things move...<br><br></div>I moved houses in December and had to fill out a moving form. We did the back and forth dance with zuku technicians until I got tired and wrote a long Email. Annoyingly, I had three crews at my house in under 15 minutes.<br><br></div>But I did get sorted.<br></div><div class="HOEnZb"><div class="h5"><div class="gmail_extra"><br><div class="gmail_quote">On Wed, May 20, 2015 at 9:17 AM, GG via kictanet <span dir="ltr"><<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div>
<div>Blame it on auto correct. The last sentence should be ...just giving credit where due.<br>
<br>
--- Original Message ---<br>
<br>
From: "GG" <<a href="mailto:ggithaiga@hotmail.com" target="_blank">ggithaiga@hotmail.com</a>><br>
Sent: 20 May 2015 09:14<br>
To: "KICTAnet ICT Policy Discussions" <<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>><div><div><br>
Cc: "Odhiambo Washington" <<a href="mailto:odhiambo@gmail.com" target="_blank">odhiambo@gmail.com</a>><br>
Subject: Re: [kictanet] ZUKU SERVICE INTERRUPTIONS<br>
<br>
</div></div></div><div><div>
<div>
<div>@Wash, I agree with you and Wakaba. And Zuku does keep the communication coming so that as the customer, you are almost always informed of challenges they are experiencing and of course asking you 'to bear with them'. And this bit about
keeping customers informed is very important. Kplc customer service/communications team should do a benchmark tour at Zuku!<br>
<br>
PS. I have no shares at Zuku but just HIV ng credit where it is due.<br>
<br>
--- Original Message ---<br>
<br>
From: "Odhiambo Washington via kictanet" <<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>><br>
Sent: 20 May 2015 08:40<br>
To: <a href="mailto:ggithaiga@hotmail.com" target="_blank">ggithaiga@hotmail.com</a><br>
Cc: "Odhiambo Washington" <<a href="mailto:odhiambo@gmail.com" target="_blank">odhiambo@gmail.com</a>><br>
Subject: Re: [kictanet] ZUKU SERVICE INTERRUPTIONS<br>
<br>
</div>
<div>
<div dir="ltr">There is no way the Big Box will ever complete with Zuku or Faiba unless Queen Bee gives unlimited monthly bundles at a price closer to that of Zuku/JTL
<div><br>
</div>
<div>PS: Ali, have you been sorted out?<br>
<div><br>
</div>
</div>
</div>
<div><br>
<div>On 20 May 2015 at 08:16, Peter Wakaba via kictanet <span dir="ltr">
<<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>></span> wrote:<br>
<blockquote style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="ltr">
<div>
<div>
<div>I may not work for them,but I rate their triple play service the best internet and TV the best by far.<br>
<br>
</div>
their service is affected a lot by electricity supply. If you live in one of the areas recently affected by the flooding outage then you may have been heavily affected.<br>
<br>
</div>
They suffer cable cuts a lot due to all the roadworks and other infrastructure that is going on.<br>
<br>
</div>
This is now an opportunity to get an unbiased report on the performance of this 'big box'<br>
</div>
<div><br>
<div>
<div>
<div>On Tue, May 19, 2015 at 6:36 AM, Ali Hussein via kictanet <span dir="ltr">
<<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>></span> wrote:<br>
</div>
</div>
<blockquote style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div>
<div>
<div dir="ltr">
<div style="font-family:georgia,serif">Hi all</div>
<div style="font-family:georgia,serif"><br>
</div>
<div style="font-family:georgia,serif">Can anyone at Zuku who is on this list please let us know what is going on?</div>
<div style="font-family:georgia,serif"><br>
</div>
<div style="font-family:georgia,serif">I have had literally zero connectivity from them now for almost two weeks at home. Complaints through their customer service line, Twitter etc have not helped. All I get is a mechanical customer
service rep telling me 'Service will be restored in due course and we are sorry for the service interruption!'</div>
<div style="font-family:georgia,serif"><br>
</div>
<div style="font-family:georgia,serif">Needless to say I have already 'vukad' to Safaricom's 'TheBigBox', however I still have a full month of service from Zuku. In the interest of trying to 'help' them I thought I'd pen this here
because this kind of service is just unacceptable in this day and age.</div>
<div style="font-family:georgia,serif"><br>
</div>
<div style="font-family:georgia,serif">I hope someone is listening at Zuku. </div>
<div style="font-family:georgia,serif"><br>
</div>
<div>
<div>
<div dir="ltr">
<div>
<div dir="ltr">
<div dir="ltr">
<p style="margin:0in 0in 0pt"><b><font size="2" face="georgia, serif">Ali Hussein</font></b></p>
<p style="margin:0in 0in 0pt"><font size="2" face="georgia, serif"><b>Hussein & Associates</b></font></p>
<font size="2"></font>
<p style="margin:0in 0in 0pt"><font size="2"> </font></p>
<p style="margin:0in 0in 0pt"><font size="2"><span style="font-family:georgia,serif"><span>T<font size="2">el: +254 770 906375/ 713 60<font size="2">1113</font></font><br>
</span></span></font></p>
<p style="margin:0in 0in 0pt"><font size="2"><span style="font-family:georgia,serif"><span>Twitter: @AliHKassim</span><span></span></span></font></p>
<font size="2"><span style="font-family:georgia,serif"></span></font>
<p style="margin:0in 0in 0pt"><font size="2"><span style="font-family:georgia,serif"><span>Skype: abu-jomo</span></span></font></p>
<p style="margin:0in 0in 0pt"><font size="2"><span style="font-family:georgia,serif"><span>LinkedIn:
<a href="http://ke.linkedin.com/in/alihkassim" target="_blank">http://ke.linkedin.com/in/alihkassim</a></span><a href="http://ke.linkedin.com/in/alihkassim" target="_blank"><span style="color:windowtext;text-decoration:none"></span></a></span></font></p>
<font size="2"><span style="font-family:georgia,serif"></span></font>
<p style="margin:0in 0in 0pt"></p>
<font size="2"><span style="font-family:georgia,serif"><span>Blog: <a href="http://www.alyhussein.com" target="_blank">
www.alyhussein.com</a><br>
<br>
<br>
<font size="1">Any information of a personal nature expressed in this email are purely mine and do not necessarily reflect the official positions of the organizations that I work with.</font></span></span></font><span style="font-family:"Baskerville Old Face","serif";font-size:11pt"></span><span style="font-size:11pt"></span>
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<div>Best regards,<br>
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+254733744121/+254722743223<br>
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