<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; color: rgb(0, 0, 0); font-size: 14px; font-family: Calibri, sans-serif;"><div><div><div>When QoS failure bites the bottom line, then and only then will operators take QoS on their networks seriously….otherwise politics, lobbying, inaction then another audit…vicious circle! </div><div><br></div><div><a href="http://nigeriacommunicationsweek.com.ng/telecom/ncc-slams-n647m-fines-on-gsm-operators-over-poor-service">http://nigeriacommunicationsweek.com.ng/telecom/ncc-slams-n647m-fines-on-gsm-operators-over-poor-service</a></div><div><br></div><div><div><font class="Apple-style-span" color="rgb(0, 0, 0)"><font class="Apple-style-span" face="Calibri">Harry Hare</font></font></div><div><font class="Apple-style-span" color="rgb(0, 0, 0)"><font class="Apple-style-span" face="Calibri"><br></font></font></div><div><font class="Apple-style-span" color="#919191"><font class="Apple-style-span" face="Calibri"><span class="Apple-style-span" style="font-family: Verdana;"><span style="font-family: Calibri; ">Director </span><span style="font-family: Calibri; ">|</span><span style="font-family: Calibri; "> </span></span></font><span class="Apple-style-span" style="font-family: Calibri; ">African eDevelopment Resource Centre</span></font></div><div><font class="Apple-style-span" color="#919191"><font class="Apple-style-span" face="Calibri"><span class="Apple-style-span" style="font-family: Verdana; "><span style="font-family: Calibri; ">PO Box 49475 00100 </span><span style="font-family: Calibri; ">|</span><span style="font-family: Calibri; "> </span></span></font><span class="Apple-style-span" style="font-family: Calibri; ">Nairobi, Kenya </span></font></div><div><font class="Apple-style-span" color="#919191"><span class="Apple-style-span" style="font-family: Verdana; "><span style="font-family: Calibri; ">Tel +254 20 4041646 </span><span style="font-family: Calibri; ">|</span><span style="font-family: Calibri; "> </span></span><span style="font-family: Calibri; ">Cel +254 725 650044</span></font></div><div><br></div><div><img src="cid:38635F11-E54E-4F5E-8671-D8760C3ADFAD" type="image/png"></div></div></div></div></body></html>