<div dir="ltr">I don't see any methodology section in that report. Is this evaluation using standard methods? If so, what are the actual methods used by CCK to generate the numbers?</div><div class="gmail_extra"><br clear="all">
<div><div dir="ltr"><div>--</div><div>Kili.io - OpenStack for Africa: <a href="http://kili.io" target="_blank">kili.io</a></div><div><span style="font-family:arial;font-size:small">Musings:<a href="https://twitter.com/varud" target="_blank"> twitter.com/varud</a></span></div>
<div><span style="font-family:arial;font-size:small">About Adam: <a href="https://www.linkedin.com/in/adamcnelson" target="_blank">www.linkedin.com/in/adamcnelson</a></span><br></div></div></div>
<br><br><div class="gmail_quote">On Thu, Jan 9, 2014 at 12:31 PM, Walubengo J <span dir="ltr"><<a href="mailto:jwalu@yahoo.com" target="_blank">jwalu@yahoo.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
Adam,<br>
<br>
I did send the report link in an earlier post. It was @<br>
<br>
<a href="http://www.cck.go.ke/consumers/other_info/downloads/REPORT_ON_THE_QUALITY_OF_SERVICE_2012-2013.pdf" target="_blank">http://www.cck.go.ke/consumers/other_info/downloads/REPORT_ON_THE_QUALITY_OF_SERVICE_2012-2013.pdf</a><br>
<br>
The only problem I have is that CCK might be looking at Quality in isolation. In an ideal situation, the increased No. of subscribers would put pressure on the Safaricom Network such that its Quality would deteriorate (which has happened) and subsequently force subscribers to ran away to better quality networks (which has NOT happened). If Safaricom customers had moved to other networks, this would force Safaricom to naturally improve its Quality (read: invest in Network Capacity Expansion in tandem with increased Subscriber numbers).<br>
<br>
Reading the riot act to Safaricom is not sufficient to warrant Quality improvement. The departure of its customers would.<br>
<br>
So if I was the DG of CCK, I would be working on the WHY are the suffering -sorry - Safaricom ustomers like me NOT moving? Sort that out, and the quality equation will be resolved.<br>
<br>
walu.<br>
<br>
--------------------------------------------<br>
On Thu, 1/9/14, Adam Nelson <<a href="mailto:adam@varud.com">adam@varud.com</a>> wrote:<br>
<br>
Subject: Re: [kictanet] Matiang’i rules out Safaricom reprieve from licence terms<br>
To: <a href="mailto:jwalu@yahoo.com">jwalu@yahoo.com</a><br>
Cc: "KICTAnet ICT Policy Discussions" <<a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a>><br>
Date: Thursday, January 9, 2014, 11:36 AM<br>
<div class="im"><br>
Where is the report?<br>
All I see is a press release with no<br>
report:<br>
<a href="http://cck.go.ke/news/2013/Mobile_operators_fail.html" target="_blank">http://cck.go.ke/news/2013/Mobile_operators_fail.html</a><br>
<br>
<br>
And a broken link for the 'Publications &<br>
Statistics' section:<br>
<a href="http://cck.go.ke/resc/" target="_blank">http://cck.go.ke/resc/</a><br>
<br>
<br>
<br>
--Kili.io - OpenStack for Africa:<br>
</div> kili.ioMusings: <a href="http://twitter.com/varud" target="_blank">twitter.com/varud</a><br>
<div><div class="h5"> About<br>
Adam: <a href="http://www.linkedin.com/in/adamcnelson" target="_blank">www.linkedin.com/in/adamcnelson</a><br>
<br>
<br>
<br>
On Thu, Jan 9, 2014 at<br>
11:26 AM, James Mbugua <<a href="mailto:jgmbugua@gmail.com">jgmbugua@gmail.com</a>><br>
wrote:<br>
<br>
Adam,<br>
It might help if you read the CCK report itself<br>
on their website.<br>
James<br>
<br>
<br>
On Thu, Jan 9, 2014 at<br>
11:23 AM, Adam Nelson <<a href="mailto:adam@varud.com">adam@varud.com</a>><br>
wrote:<br>
<br>
<br>
I guess the US regulators would step in about<br>
voice quality if it was bad in certain areas that the market<br>
wouldn't want to serve. The theory would be that the<br>
spectrum is a public asset licensed to the vendor in order<br>
to further the public good - and that part of the license<br>
terms are to satisfy the public good.<br>
<br>
<br>
<br>
This is why the US landline regulators force<br>
telephone companies to service very rural areas at the same<br>
price as more economically efficient urban<br>
areas.<br>
If CCK was saying that all of the operators<br>
needed to put masts in Turkana as part of a public good,<br>
that would be one thing. But just saying that voice<br>
quality is low in general and not backing it up with how<br>
that compares to international standards (they surely exist<br>
and the article discusses that Safaricom passed such<br>
international tests) seems like a pretty weak argument to<br>
me. <br>
<br>
<br>
<br>
Of course, the writing in the Business Daily<br>
article is so muddled that it's hard to tell what's<br>
actually going on.<br>
<br>
<br>
<br>
</div></div> --Kili.io - OpenStack for Africa: kili.ioMusings: <a href="http://twitter.com/varud" target="_blank">twitter.com/varud</a><br>
<div class="im"><br>
<br>
About<br>
Adam: <a href="http://www.linkedin.com/in/adamcnelson" target="_blank">www.linkedin.com/in/adamcnelson</a><br>
<br>
<br>
<br>
On Thu,<br>
Jan 9, 2014 at 11:14 AM, James Mbugua <<a href="mailto:jgmbugua@gmail.com">jgmbugua@gmail.com</a>><br>
wrote:<br>
<br>
<br>
Adam,<br>
Is it standard in other countries or is the QoS a<br>
Kenyan/CCK feature? Then it might be a<br>
shakedown.<br>
James<br>
<br>
<br>
<br>
<br>
<br>
On Thu, Jan 9, 2014 at 11:11 AM, Adam Nelson <<a href="mailto:adam@varud.com">adam@varud.com</a>><br>
wrote:<br>
<br>
<br>
<br>
<br>
This seems like a shakedown to me. <br>
Everybody I know gets Safaricom if they can<br>
afford it (otherwise Airtel). The market can handle<br>
quality problems and the CCK can help by educating the local<br>
markets (i.e. local radio spots discussing carrier quality<br>
in each market).<br>
<br>
<br>
<br>
<br>
<br>
--Kili.io -<br>
</div> OpenStack for Africa: kili.ioMusings: <a href="http://twitter.com/varud" target="_blank">twitter.com/varud</a><br>
<div><div class="h5"><br>
<br>
<br>
<br>
About<br>
Adam: <a href="http://www.linkedin.com/in/adamcnelson" target="_blank">www.linkedin.com/in/adamcnelson</a><br>
<br>
<br>
<br>
On Thu, Jan 9,<br>
2014 at 11:07 AM, Walubengo J <<a href="mailto:jwalu@yahoo.com">jwalu@yahoo.com</a>><br>
wrote:<br>
<br>
<br>
<br>
<br>
<br>
ICT secretary Fred Matiang’i has vowed to tie the renewal<br>
of Safaricom’s licence to the voice quality checks that<br>
show the mobile phone operator is non-compliant.<br>
<br>
Dr Matiang’i said the government and the Communications<br>
Commission of Kenya (CCK) will not negotiate on the voice<br>
quality standards.<br>
<br>
....<br>
<br>
“I don’t understand why an operator would like to<br>
negotiate a licence condition. There are only two options<br>
here, either comply or step out of the business,” Dr<br>
Matiang’i told the Business Daily on the sidelines of the<br>
launch of the electronic filling of returns by insurers to<br>
the Insurance Regulatory Authority.<br>
<br>
<br>
<br>
<br>
<br>
<br>
<br>
<br>
Check more @ <a href="http://www.businessdailyafrica.com/Corporate-News/Safaricom-licence-terms/-/539550/2139198/-/uvyr23/-/index.html" target="_blank">http://www.businessdailyafrica.com/Corporate-News/Safaricom-licence-terms/-/539550/2139198/-/uvyr23/-/index.html</a><br>
<br>
<br>
<br>
<br>
<br>
<br>
<br>
<br>
---<br>
<br>
my comment? - Safaricom "ina weneyewe"<br>
translation for the international viewers "Safaricom<br>
has its owners" :-)<br>
<br>
<br>
<br>
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<div class="HOEnZb"><div class="h5"><br>
The Kenya ICT Action Network (KICTANet) is a<br>
multi-stakeholder platform for people and institutions<br>
interested and involved in ICT policy and regulation. The<br>
network aims to act as a catalyst for reform in the ICT<br>
sector in support of the national aim of ICT enabled growth<br>
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KICTANetiquette : Adhere to the same standards of acceptable<br>
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