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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Georgia","serif";color:#1F497D'>@Brian Ngure,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Georgia","serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Georgia","serif";color:#1F497D'>This is super useful! Many thanks. Like Muraya, I have been long suffering in silence to the degree of considering switching networks.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Georgia","serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Georgia","serif";color:#1F497D'>I notice that Safaricom does not promote such features vigorously to the general public and only a select few super users know about them. I am sure the motive for this is clear. This is a pity because it would save them from the many Customer Service calls they have to contend with. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Georgia","serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Georgia","serif";color:#1F497D'>However, even with this “hack”, I think we will do well to take note of Muraya’s point and monitor if indeed there is airtime pilferage going on. I for one think it is unethical to quietly continue deductions even when the network can ascertain that a subscriber is no longer using a service; I am sure they have ways to know this.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Georgia","serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Georgia","serif";color:#1F497D'>I am sharing pronto with my FB circle. Again, many thanks.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Georgia","serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Georgia","serif";color:#1F497D'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Georgia","serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Georgia","serif";color:#1F497D'>John Masiwe</span></b><b><span style='font-family:"Georgia","serif";color:#1F497D'><o:p></o:p></span></b></p><p class=MsoNormal><i><span style='font-size:11.0pt;font-family:"Georgia","serif";color:#1F497D'>Business Development Director & CEO<o:p></o:p></span></i></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Agency FB","sans-serif";color:#1F497D'>Blue Gate Technologies Ltd - </span></b><span style='font-size:11.0pt;font-family:"Agency FB","sans-serif";color:#1F497D'>Professional and Quality ICT Services<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Book Antiqua","serif";color:#1F497D'>Website: <a href="http://www.bluegate.co.ke">www.bluegate.co.ke</a> | Tel: 0714 772 468</span><span style='font-size:11.0pt;font-family:"Georgia","serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Georgia","serif";color:#1F497D'><o:p> </o:p></span></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> kictanet [mailto:kictanet-bounces+jmasiwe=bluegate.co.ke@lists.kictanet.or.ke] <b>On Behalf Of </b>Brian Ngure<br><b>Sent:</b> Wednesday, October 09, 2013 10:26 AM<br><b>To:</b> jmasiwe@bluegate.co.ke<br><b>Cc:</b> KICTAnet ICT Policy Discussions<br><b>Subject:</b> Re: [kictanet] Safaricom Credit Disappearing<o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>Hi Muraya,<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>I have found that in most cases this happens because someone subscribes to a service and then forgets that they have done so. They then find their credit "magically" disappearing. Try dialing *100# then go to option 7 and check what services you are subscribed to and unsubscribe from there.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p><div><p class=MsoNormal>On Wed, Oct 9, 2013 at 6:35 AM, S.M. Muraya <<a href="mailto:murigi.muraya@gmail.com" target="_blank">murigi.muraya@gmail.com</a>> wrote:<o:p></o:p></p><div><p class=MsoNormal>Hi,<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>How does one stop Safaricom credit disappearing?<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Many of us have noticed it does not last even when data is disabled.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Have resorted to loading 50 bob only to limit credit disappearance.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Forgot and loaded 100 bob (not 50 bob) and it is already disappearing.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Data is disabled. I get sms's I never subscribed to download ringtones,<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Have not tried downloading a ringtone since 2011 - as the mobile os is not supported -- was never reimbursed, never received responses for 3 or more failed downloads. Realized then not to trust the sms service providers on these these telcos.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>SOS!<o:p></o:p></p></div><div><div><div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Murigi / Stanley Muraya<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><b><span style='font-size:7.5pt;font-family:"Arial","sans-serif";color:#001320;background:#FDFEFF'>"Better a patient person than a warrior, one with self-control than one who takes a city." Prov 16:32</span></b><o:p></o:p></p></div></div></div></div></div><p class=MsoNormal><br>_______________________________________________<br>kictanet mailing list<br><a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a><br><a href="https://lists.kictanet.or.ke/mailman/listinfo/kictanet" target="_blank">https://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br><br>Unsubscribe or change your options at <a href="https://lists.kictanet.or.ke/mailman/options/kictanet/brian.ngure%40gmail.com" target="_blank">https://lists.kictanet.or.ke/mailman/options/kictanet/brian.ngure%40gmail.com</a><br><br>The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br><br>KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.<o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal><o:p> </o:p></p><p>__________ Information from ESET NOD32 Antivirus, version of virus signature database 8893 (20131008) __________<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p>The message was checked by ESET NOD32 Antivirus.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p><a href="http://www.eset.com">http://www.eset.com</a><o:p></o:p></p></div> <BR><BR>__________ Information from ESET NOD32 Antivirus, version of virus signature database 8893 (20131008) __________<BR><BR>The message was checked by ESET NOD32 Antivirus.<BR><BR><A HREF="http://www.eset.com">http://www.eset.com</A><BR> </body></html>