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    <font color="#000000">Hello James,<br>
      <br>
      Importance is not only 'the lessons learnt'.... but that ACTION
      taken.<br>
      <br>
      As Fred Kofman said...<br>
      <br>
      <span data-ft="{"tn":"K"}" class="userContent">"Five
        frogs are sitting on a log. Four decide to jump off. How many
        are left? <br>
        <br>
        Five, because deciding is different than doing!<br>
        <br>
        Decisions are worthless … unless you turn them into commitments.<br>
        "</span></font><br>
    <br>
    <br>
    <div class="moz-cite-prefix">On 09/25/2013 03:33 PM, James Mbugua
      wrote:<br>
    </div>
    <blockquote
cite="mid:CAAp8a6xY08M3sPLdkdHq=q-YC3-05xks=E3eKOjRqOw9uSfwNQ@mail.gmail.com"
      type="cite">
      <div dir="ltr"><br>
        <div>Nairobi Homicides per 100,000 people = 4</div>
        <div><br>
        </div>
        <div>Memphis, Tennessee No.10 most dangerous US City Murders per
          100,000 = 24.5</div>
        <div><br>
        </div>
        <div>Top 3 are Flint, Michigan (64.9 murders per 100,000
          people), Detroit 54.6/1000 and New Orleans, Louisiana 53.5.</div>
        <div><br>
        </div>
        <div>With 4 per 100,00, I would say Nairobi, although has work
          that needs to be done, should be judged first and foremost on
          the nature of its society and hence these comparative
          figures...Lack of the 911, police equipment or vehicles, may
          not be the problem but the accomodating nature of this
          society...After all, American cities with more than enough
          emergency lines operators, vehicles and so on are suffering
          crime rates beyond the realm of Nairobians' imagination (More
          than 10 times).</div>
        <div><br>
        </div>
        <div>We are not equipped for terrorist attacks that we have
          learnt just like NYC learn with 9/11 where many firemen and
          policemen died rushing into the towers to aid, the important
          thing is what lessons to draw from here.</div>
        <div><br>
        </div>
        <div>Otherwise, for someone from say the US or UK which are
          highly individualistic societies may find the lack of
          sufficient patrol cars a problem but in a society where
          informal social support systems pervade every level of society
          like Kenya's calling the neighbour to help is usually enough.<br>
        </div>
        <div><br>
        </div>
        <div>James</div>
      </div>
      <div class="gmail_extra"><br>
        <br>
        <div class="gmail_quote">On Wed, Sep 25, 2013 at 2:58 PM, Joe
          Murithi Njeru <span dir="ltr"><<a moz-do-not-send="true"
              href="mailto:joe.njeru@zilojo.com" target="_blank">joe.njeru@zilojo.com</a>></span>
          wrote:<br>
          <blockquote class="gmail_quote" style="margin:0 0 0
            .8ex;border-left:1px #ccc solid;padding-left:1ex">
            <div bgcolor="#FFFFFF" text="#000000"> <font
                color="#000000">Hello Adam,<br>
                <br>
                I agree with you on all the points below. <br>
                <br>
                The level of professionalism in certain parts of public
                sector is diabolical. <br>
                <br>
                When I was in Kigali some time back, a kid told his
                father - who had just littered the street with a paper -
                that if he did not pick it up he would report him to the
                police...<br>
                <br>
                At iHub, I always pay City Council and ensure I get a
                receipt. Which I promptly claim as a business expense. <br>
                <br>
                That helps reduce the tax I pay  Ceaser each year.<br>
                <br>
                <br>
                <br>
                <br>
                <br>
                <br>
              </font>
              <div>
                <div class="h5">
                  <div><font color="#000000">On 09/25/2013 11:03 AM,
                      Adam Nelson wrote:<br>
                    </font></div>
                </div>
              </div>
              <blockquote type="cite">
                <div>
                  <div class="h5">
                    <div dir="ltr"><font color="#000000">I drove by a
                        dead body this morning on the bypass between
                        Wayaki way and Grevillea Grove.  He was clearly
                        beaten to death and been there for some time.
                         We called an emergency line and ostensibly the
                        police will come.  On Ngong Rd across from Brew
                        Bistro 2 weeks ago a boy was killed by a truck
                        and his body lay on the side of the street for 2
                        hours (Ngong Rd, one of the busiest in town)
                        before anybody official arrived at the scene.</font>
                      <div> <font color="#000000"><br>
                        </font></div>
                      <div><font color="#000000">How can it be expected
                          that the Nairobi police handle one of the most
                          complex hostage crises of the decade when they
                          can't even respond to a dead body on the side
                          of a major thoroughfare within 2 hours?</font></div>
                      <div><font color="#000000"><br>
                        </font></div>
                      <div><font color="#000000">I visited Kigali 3
                          weeks ago and what it made me realize is that
                          it's not an 'African thing' or a 'Developing
                          World thing' that Nairobi is a disaster.  It's
                          a total lack of excellence at every level of
                          government.  Kigali is better run in every
                          respect than Nairobi and for the most part, it
                          just comes down to better management.</font></div>
                      <div><font color="#000000"><br>
                        </font></div>
                      <div><font color="#000000">I'm not one for
                          recriminations and at a time like this am
                          mostly just sad.  In the end, I'm an American
                          and can't effect change here - it's up to
                          Nairobians and Kenyans to say enough is enough
                          and to demand that the public safety system be
                          reformed.</font></div>
                      <div><font color="#000000"><br>
                        </font></div>
                      <div><font color="#000000">1. A 911 (or 999)
                          emergency call center</font></div>
                      <div><font color="#000000">2. All police wearing
                          ID numbers and equipped with a ticket book so
                          they can write tickets</font></div>
                      <div><font color="#000000">3. A new type of police
                          with a different uniform that receive double
                          pay but will be fired if found guilty of
                          corruption</font></div>
                      <div><font color="#000000">4. All police equipped
                          with a mode of transportation (even just a
                          mountain bike)</font></div>
                      <div><font color="#000000">5. All police equipped
                          with a radio</font></div>
                      <div><font color="#000000"><br>
                        </font></div>
                      <div><font color="#000000">Is this too much to ask
                          of a city that bills itself as the capital of
                          anything?</font></div>
                      <div><font color="#000000"><br>
                        </font></div>
                      <div><font color="#000000">-Adam</font></div>
                    </div>
                    <div class="gmail_extra"><font color="#000000"><br
                          clear="all">
                      </font>
                      <div>
                        <div dir="ltr">
                          <div><font color="#000000">--</font></div>
                          <div><font color="#000000">Kili.io - OpenStack
                              for Africa: <a moz-do-not-send="true"
                                href="http://kili.io" target="_blank">kili.io</a></font></div>
                          <div><font color="#000000"><span
                                style="font-family:arial;font-size:small">Musings:<a
                                  moz-do-not-send="true"
                                  href="https://twitter.com/varud"
                                  target="_blank"> twitter.com/varud</a></span></font></div>
                          <div><font color="#000000"><span
                                style="font-family:arial;font-size:small">About
                                Adam: <a moz-do-not-send="true"
                                  href="https://www.linkedin.com/in/adamcnelson"
                                  target="_blank">www.linkedin.com/in/adamcnelson</a></span><br>
                            </font></div>
                        </div>
                      </div>
                      <font color="#000000"><br>
                        <br>
                      </font>
                      <div class="gmail_quote"><font color="#000000">On
                          Wed, Sep 25, 2013 at 10:18 AM, Dennis Kioko <span
                            dir="ltr"><<a moz-do-not-send="true"
                              href="mailto:dmbuvi@gmail.com"
                              target="_blank">dmbuvi@gmail.com</a>></span>
                          wrote:<br>
                        </font>
                        <blockquote class="gmail_quote" style="margin:0
                          0 0 .8ex;border-left:1px #ccc
                          solid;padding-left:1ex">
                          <div>
                            <div>
                              <div>
                                <div
                                  style="FONT-SIZE:11pt;FONT-FAMILY:Calibri,sans-serif"><font
                                    color="#000000">A Standard article
                                    explains how disorderly and
                                    dangerous the operation was, Kenyans
                                    troops killed each other, and
                                    endangered the lives of hostages in
                                    a haphazard operation. <br>
                                  </font> <font color="#000000"><br>
                                    The familiar shoot to kill order was
                                    given out <a moz-do-not-send="true"
                                      href="http://t.co/M5tJ67KcPk"
                                      target="_blank">http://t.co/M5tJ67KcPk</a><br>
                                    <br>
                                    Sent from my Windows Phone</font></div>
                              </div>
                              <div dir="ltr">
                                <hr> <font color="#000000"><span
                                    style="FONT-SIZE:11pt;FONT-FAMILY:Calibri,sans-serif;FONT-WEIGHT:bold">From:

                                  </span><span
                                    style="FONT-SIZE:11pt;FONT-FAMILY:Calibri,sans-serif"><a
                                      moz-do-not-send="true"
                                      href="mailto:robertyawe@yahoo.co.uk"
                                      target="_blank">robert yawe</a></span><br>
                                </font> <font color="#000000"><span
                                    style="FONT-SIZE:11pt;FONT-FAMILY:Calibri,sans-serif;FONT-WEIGHT:bold">Sent:

                                  </span><span
                                    style="FONT-SIZE:11pt;FONT-FAMILY:Calibri,sans-serif">25/09/2013

                                    08:29</span><br>
                                </font> <font color="#000000"><span
                                    style="FONT-SIZE:11pt;FONT-FAMILY:Calibri,sans-serif;FONT-WEIGHT:bold">To:

                                  </span><span
                                    style="FONT-SIZE:11pt;FONT-FAMILY:Calibri,sans-serif"><a
                                      moz-do-not-send="true"
                                      href="mailto:dmbuvi@gmail.com"
                                      target="_blank">Dennis Kioko Mbuvi</a></span><br>
                                </font> <font color="#000000"><span
                                    style="FONT-SIZE:11pt;FONT-FAMILY:Calibri,sans-serif;FONT-WEIGHT:bold">Cc:

                                  </span><span
                                    style="FONT-SIZE:11pt;FONT-FAMILY:Calibri,sans-serif"><a
                                      moz-do-not-send="true"
                                      href="mailto:kictanet@lists.kictanet.or.ke"
                                      target="_blank">KICTAnet ICT
                                      Policy Discussions</a></span><br>
                                </font> <font color="#000000"><span
                                    style="FONT-SIZE:11pt;FONT-FAMILY:Calibri,sans-serif;FONT-WEIGHT:bold">Subject:

                                  </span><span
                                    style="FONT-SIZE:11pt;FONT-FAMILY:Calibri,sans-serif">[kictanet]

                                    Incompetence gallore</span><br>
                                  <br>
                                </font></div>
                            </div>
                            <div>
                              <div>
                                <div
                                  style="font-size:12pt;font-family:times
                                  new roman,new york,times,serif">
                                  <div>
                                    <div>
                                      <div>
                                        <div>
                                          <div>
                                            <div>
                                              <div>
                                                <div>
                                                  <div><font
                                                      color="#000000">Editorial

                                                      from a Saudi Paper
                                                      <br>
                                                    </font>
                                                    <ul>
                                                      <li>
                                                        <div>
                                                          <div>
                                                          <div>
                                                          <h5><font
                                                          color="#000000"><span>
                                                          <div><span> <font
                                                          size="4">Something

                                                          wrong in Kenya
                                                          <br>
                                                          <br>
                                                          There can be
                                                          no denying the
                                                          extraordinary
                                                          challenges
                                                          facing the
                                                          Kenyan
                                                          government.
                                                          Yet as the
                                                          last
                                                          terrorists
                                                          were being
                                                          rooted out of
                                                          Nairobi’s
                                                          Westgate
                                                          shopping mall
                                                          at the end of
                                                          a slaughter
                                                          spree that has
                                                          killed some 70
                                                          people and
                                                          injured
                                                          hundreds more,
                                                          the Kenyan
                                                          authorities
                                                          need to be
                                                          asking
                                                          themselves
                                                          some hard
                                                          questions.<br>
                                                          <br>
                                                          This is a
                                                          country which
                                                          because it is
                                                          actively
                                                          involved in
                                                          combating
                                                          Al-Shabab
                                                          terrorists in
                                                          Somalia is
                                                          supposed to be
                                                          on the very
                                                          highest state
                                                          of alert.
                                                          Kenya did not
                                                          choose this
                                                          confrontation.
                                                          In 1998 it was
                                                          an amiably
                                                          corrupt and
                                                          easygoing
                                                          country with
                                                          merely a nasty
                                                          record of
                                                          armed
                                                          robberies,
                                                          mostly of rich
                                                          Western
                                                          tourists.<br>
                                                          <br>
                                                          Then Al-Qaeda
                                                          launched one
                                                          of its very
                                                          first
                                                          international
                                                          attacks, a
                                                          deadly assault
                                                          on the US
                                                          embassy in the
                                                          Kenyan capital
                                                          which left 224
                                                          people dead
                                                          the great
                                                          majority of
                                                          them Kenyans.
                                                          Thereafter,
                                                          there was a
                                                          succession of
                                                          small attacks
                                                          by the
                                                          Al-Qaeda-linked
                                                          Al-Shabab
                                                          which
                                                          culminated in
                                                          raids on
                                                          Kenyan coastal
                                                          tourist
                                                          resorts and a
                                                          Somali refugee
                                                          camp,
                                                          targeting and
                                                          kidnapping
                                                          foreigners.<br>
                                                          <br>
                                                          It was the
                                                          final straw.
                                                          Nairobi sent
                                                          troops into
                                                          Somali
                                                          striking
                                                          Al-Shabab
                                                          fighters in
                                                          the rear as
                                                          they were
                                                          pressed from
                                                          the north by
                                                          African Union
                                                          forces.
                                                          Thereafter,
                                                          the terrorists
                                                          resorted to
                                                          low-level
                                                          violence,
                                                          mostly hit and
                                                          run grenade
                                                          attacks across
                                                          the Somali
                                                          border, until
                                                          the attack by
                                                          some 15
                                                          heavily armed
                                                          men on the
                                                          supposedly
                                                          well-guarded
                                                          up-market
                                                          Westgate
                                                          shopping
                                                          center. The
                                                          attackers
                                                          managed to
                                                          negotiate
                                                          their way with
                                                          all their
                                                          weaponry
                                                          through the
                                                          capital’s
                                                          roadblocks.
                                                          They contrived
                                                          to organize
                                                          their deadly
                                                          assault
                                                          without the
                                                          Kenyan
                                                          intelligence
                                                          services
                                                          picking up the
                                                          slightest
                                                          inkling of
                                                          what was about
                                                          to happen.<br>
                                                          <br>
                                                          Something has
                                                          got to be
                                                          wrong
                                                          somewhere. And
                                                          the closer one
                                                          looks at the
                                                          way the tragic
                                                          events
                                                          unfolded, the
                                                          more difficult
                                                          questions it
                                                          seems that the
                                                          Kenyan
                                                          authorities
                                                          have to
                                                          answer. Why
                                                          for instance
                                                          did it take
                                                          almost half an
                                                          hour for the
                                                          first properly
                                                          armed and
                                                          equipped teams
                                                          to arrive at
                                                          the shopping
                                                          mall? Why was
                                                          there no
                                                          proper
                                                          building
                                                          evacuation
                                                          scheme nor any
                                                          obvious plan
                                                          to respond to
                                                          a terrorist
                                                          outrage within
                                                          the complex?<br>
                                                          <br>
                                                          Acts of
                                                          bravery by
                                                          shopping
                                                          center staff,
                                                          individual
                                                          police
                                                          officers and
                                                          ordinary
                                                          members of the
                                                          public cannot
                                                          mask what
                                                          appears to
                                                          have been a
                                                          series of
                                                          bungles by all
                                                          those who
                                                          should have
                                                          been
                                                          responsible
                                                          for the safety
                                                          of the complex
                                                          and its
                                                          visitors.
                                                          Journalists
                                                          noted that
                                                          when
                                                          heavily-armed
                                                          special forces
                                                          arrived, some
                                                          seemed nervous
                                                          and confused,
                                                          perhaps as a
                                                          result of the
                                                          shouting that
                                                          could be heard
                                                          from senior
                                                          officers who
                                                          themselves
                                                          seemed poorly
                                                          briefed and
                                                          unprepared and
                                                          as a result
                                                          unsure of how
                                                          best to
                                                          proceed. The
                                                          inevitable
                                                          report into
                                                          this horrific
                                                          event may find
                                                          that by
                                                          delaying a
                                                          rapid and firm
                                                          response to
                                                          the attack,
                                                          the
                                                          authorities
                                                          permitted the
                                                          terrorists to
                                                          continue their
                                                          killing spree
                                                          and also
                                                          allowed them
                                                          to consolidate
                                                          their position
                                                          within the
                                                          mall.<br>
                                                          <br>
                                                          Perhaps a clue
                                                          to what went
                                                          so
                                                          disastrously
                                                          wrong at the
                                                          Westgate mall
                                                          can be found
                                                          in the
                                                          devastating
                                                          fire at
                                                          Nairobi’s Jomo
                                                          Kenyatta
                                                          International
                                                          Airport last
                                                          month. Though
                                                          the blaze
                                                          broke out in
                                                          the early
                                                          morning,
                                                          meaning no one
                                                          was killed,
                                                          the extent of
                                                          the fire and
                                                          the
                                                          extraordinary
                                                          delays in
                                                          getting fire
                                                          appliances to
                                                          the scene
                                                          raised major
                                                          questions
                                                          about the
                                                          competence of
                                                          the Kenyan
                                                          authorities.
                                                          The Westgate
                                                          tragedy must
                                                          compound these
                                                          serious
                                                          concerns.</font></span></div>
                                                          </span></font></h5>
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                            sector in support of the national aim of ICT
                            enabled growth and development.<br>
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                <pre><font color="#000000"><div><div class="h5">_______________________________________________
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.

KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.</div>
</font></pre>
              </blockquote>
              <br>
              <div>-- <br>
                <table border="0" cellpadding="5" cellspacing="0"
                  width="800">
                  <tbody>
                    <tr>
                      <td>
                        <p>Regards,</p>
                        <h1>Joe Murithi Njeru - Chief Executive Officer</h1>
                        m: <span style="color:#c77125"><a
                            moz-do-not-send="true"
                            href="tel:%2B254%20722%20787725"
                            value="+254722787725" target="_blank">+254
                            722 787725</a></span><br>
                        e: <a moz-do-not-send="true"
                          href="mailto:joe.njeru@zilojo.com?Subject=Hello"
                          target="_blank"><span style="color:#c77125">joe.njeru@zilojo.com</span></a><br>
                        w: <a moz-do-not-send="true"
                          href="http://www.zilojo.com" target="_blank"><span
                            style="color:#c77125">www.zilojo.com</span></a><br>
                        o: <span style="color:#c77125"><a
                            moz-do-not-send="true"
                            href="tel:%2B254%2020%202190873"
                            value="+254202190873" target="_blank">+254
                            20 2190873</a></span><br>
                        Map: <a moz-do-not-send="true"
                          href="http://goo.gl/maps/9IVjt"
                          target="_blank"><span style="color:#c77125">http://goo.gl/maps/9IVjt</span></a>
                        <p><strong>Suite B21, Ground Floor, Block B,<br>
                            Silverpool Office Suites, Jabavu Lane,
                            Hurlingham<br>
                            Nairobi, Kenya.</strong></p>
                      </td>
                    </tr>
                    <tr>
                      <td><a moz-do-not-send="true"
                          href="http://www.zilojo.com" target="_blank"><img
src="cid:part21.04080307.02000603@zilojo.com" height="100" width="800"></a></td>
                    </tr>
                  </tbody>
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            <br>
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              target="_blank">https://lists.kictanet.or.ke/mailman/options/kictanet/jgmbugua%40gmail.com</a><br>
            <br>
            The Kenya ICT Action Network (KICTANet) is a
            multi-stakeholder platform for people and institutions
            interested and involved in ICT policy and regulation. The
            network aims to act as a catalyst for reform in the ICT
            sector in support of the national aim of ICT enabled growth
            and development.<br>
            <br>
            KICTANetiquette : Adhere to the same standards of acceptable
            behaviors online that you follow in real life: respect
            people's times and bandwidth, share knowledge, don't flame
            or abuse or personalize, respect privacy, do not spam, do
            not market your wares or qualifications.<br>
          </blockquote>
        </div>
        <br>
      </div>
    </blockquote>
    <br>
    <div class="moz-signature">-- <br>
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        charset=windows-1252">
      <title>Joe Murithi Njeru - Chief Executive Officer</title>
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            <td>
              <p>Regards,</p>
              <h1>Joe Murithi Njeru - Chief Executive Officer</h1>
              m: <span style="color:#c77125">+254 722 787725</span><br>
              e: <a href="mailto:joe.njeru@zilojo.com?Subject=Hello"><span
                  style="color:#c77125">joe.njeru@zilojo.com</span></a><br>
              w: <a href="http://www.zilojo.com"><span
                  style="color:#c77125">www.zilojo.com</span></a><br>
              o: <span style="color:#c77125">+254 20 2190873</span><br>
              Map: <a href="http://goo.gl/maps/9IVjt"><span
                  style="color:#c77125">http://goo.gl/maps/9IVjt</span></a>
              <p><strong>Suite B21, Ground Floor, Block B,<br>
                  Silverpool Office Suites, Jabavu Lane, Hurlingham<br>
                  Nairobi, Kenya.</strong></p>
            </td>
          </tr>
          <tr>
            <td><a href="http://www.zilojo.com" target="_blank"><img
                  src="cid:part29.00070602.08020100@zilojo.com"
                  height="100" width="800"></a></td>
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