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<div class="moz-cite-prefix">Of poor service and monopolies....<br>
<br>
<a class="moz-txt-link-freetext" href="http://www.sunwords.com/2012/12/03/the-time-when-you-are-a-monopoly-is-the-time-to-think-ahead/">http://www.sunwords.com/2012/12/03/the-time-when-you-are-a-monopoly-is-the-time-to-think-ahead/</a><br>
<br>
Best<br>
<br>
Alice<br>
<br>
<br>
On 07/12/2012 07:39, Matunda Nyanchama wrote:<br>
</div>
<blockquote
cite="mid:1354855184.62925.YahooMailNeo@web2815.biz.mail.ne1.yahoo.com"
type="cite">
<div style="color:#000; background-color:#fff; font-family:arial,
helvetica, sans-serif;font-size:12pt">
<div><span>Ngethe</span></div>
<div style="color: rgb(0, 0, 0); font-size: 16px; font-family:
'Times New Roman'; background-color: transparent; font-style:
normal;"><span><br>
</span></div>
<div style="color: rgb(0, 0, 0); font-size: 16px; font-family:
'Times New Roman'; background-color: transparent; font-style:
normal;"><span>No one mentioned a development partner. Sorry.</span></div>
<div style="color: rgb(0, 0, 0); font-size: 16px; font-family:
'Times New Roman'; background-color: transparent; font-style:
normal;"><span>Healthy competition, an informed consumer and
associated pressures can be the basis for improvement.</span></div>
<div style="color: rgb(0, 0, 0); font-size: 16px; font-family:
'Times New Roman'; background-color: transparent; font-style:
normal;"><span>Monopolies (an approx of what Safaricom is)
have no incentive to improve purely on market forces unless
compelled by law.</span></div>
<div style="color: rgb(0, 0, 0); font-size: 16px; font-family:
'Times New Roman'; background-color: transparent; font-style:
normal;"><span>We have come a long way; and in that time the
world has not been sleeping; they too have been moving
forward. We may be just as much distance away (to attain
world class services) as we were 5, 6, 7 years ago.</span></div>
<div style="color: rgb(0, 0, 0); font-size: 16px; font-family:
'Times New Roman'; background-color: transparent; font-style:
normal;"><span><br>
</span></div>
<div style="color: rgb(0, 0, 0); font-size: 16px; font-family:
'Times New Roman'; background-color: transparent; font-style:
normal;">In my estimation, time I have spent on this issue is
way more than the amount involved.</div>
<div style="color: rgb(0, 0, 0); font-size: 16px; font-family:
'Times New Roman'; background-color: transparent; font-style:
normal;"><br>
</div>
<div style="color: rgb(0, 0, 0); font-size: 16px; font-family:
'Times New Roman'; background-color: transparent; font-style:
normal;">I am off to explore Tangaza (on some people's
recommendation).</div>
<div style="color: rgb(0, 0, 0); font-size: 16px; font-family:
'Times New Roman'; background-color: transparent; font-style:
normal;"><br>
</div>
<div style="color: rgb(0, 0, 0); font-size: 16px; font-family:
'Times New Roman'; background-color: transparent; font-style:
normal;">NB: enough said on this subject, at least for now.</div>
<div> </div>
<div><font size="2"><span style="font-family: times, serif;">----------------------------------------------------------------------------------------------</span><br
style="font-family: times, serif;">
</font><font size="2"><span style="font-family: times, serif;">Matunda
Nyanchama, PhD, CISSP; <a class="moz-txt-link-abbreviated" href="mailto:mnyanchama@aganoconsulting.com">mnyanchama@aganoconsulting.com</a></span><br
style="font-family: times, serif;">
<span style="font-family: times, serif;">Agano Consulting
Inc.; </span><a moz-do-not-send="true" rel="nofollow"
style="font-family: times, serif;" target="_blank"
href="http://www.aganoconsulting.com/">www.aganoconsulting.com</a>;
</font><font class="Apple-style-span" size="2">Twitter: <a
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href="http://twitter.com/#%21/nmatunda"><span
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style="color:rgb(54, 99, 136);">nmatunda; </span></a></font><font
class="Apple-style-span" size="2"><span
style="text-decoration:underline;"></span>Skype: okiambe</font><font
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<span style="font-family: times, serif;">----------------------------------------------------------------------------------------------</span><span
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<div><span style="font-family: times, serif;"><span
style="font-size:10pt;">Be prepared for ICT security
failures & know how to respond when they happen! <br>
Call: <span style="font-weight:bold;">+1-888-587-1150 </span>or
<a moz-do-not-send="true" rel="nofollow" href=""><span
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<span style="font-style:italic;"> </span></span></span><span
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<div><span style="font-family: times, serif; font-size: 13px;">
<div class="MsoPlainText">"The best revenge is massive
success" - Frank Sinatra<span style="font-style:italic;"></span></div>
</span><span style="font-family: times, serif;">-----------------------------------------------------------------------------------------------</span><br
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<hr size="1"> <b><span style="font-weight:bold;">From:</span></b>
<a class="moz-txt-link-rfc2396E" href="mailto:ngethe.kariuki2007@yahoo.co.uk">"ngethe.kariuki2007@yahoo.co.uk"</a>
<a class="moz-txt-link-rfc2396E" href="mailto:ngethe.kariuki2007@yahoo.co.uk"><ngethe.kariuki2007@yahoo.co.uk></a><br>
<b><span style="font-weight: bold;">To:</span></b>
Matunda Nyanchama <a class="moz-txt-link-rfc2396E" href="mailto:mnyanchama@aganoconsulting.com"><mnyanchama@aganoconsulting.com></a>
<br>
<b><span style="font-weight: bold;">Cc:</span></b>
KICTAnet ICT Policy Discussions
<a class="moz-txt-link-rfc2396E" href="mailto:kictanet@lists.kictanet.or.ke"><kictanet@lists.kictanet.or.ke></a> <br>
<b><span style="font-weight: bold;">Sent:</span></b>
Friday, December 7, 2012 7:34 AM<br>
<b><span style="font-weight: bold;">Subject:</span></b>
Re: [kictanet] Poor Customer Service is no Customer
Service<br>
</font> </div>
<br>
<div id="yiv1563847449">
<div>Matunda,<br>
No I do not entirely agree with you on this one.Services
have considerably improved in some sectors of our
country.However,we still have a long way to go.We need
to sustain and build on the gains made.We have to do it
ourselves.No development partner can do it for us in the
long run!
<div>Sent from my BlackBerry®</div>
<hr>
<div><b>From: </b> Matunda Nyanchama
<a class="moz-txt-link-rfc2396E" href="mailto:mnyanchama@aganoconsulting.com"><mnyanchama@aganoconsulting.com></a>
</div>
<div><b>Date: </b>Thu, 6 Dec 2012 19:52:15 -0800 (PST)</div>
<div><b>To: </b><a class="moz-txt-link-abbreviated" href="mailto:ngethe.kariuki2007@yahoo.co.uk">ngethe.kariuki2007@yahoo.co.uk</a><a class="moz-txt-link-rfc2396E" href="mailto:ngethe.kariuki2007@yahoo.co.uk"><ngethe.kariuki2007@yahoo.co.uk></a></div>
<div><b>ReplyTo: </b> Matunda Nyanchama
<a class="moz-txt-link-rfc2396E" href="mailto:mnyanchama@aganoconsulting.com"><mnyanchama@aganoconsulting.com></a>
</div>
<div><b>Cc: </b>KICTAnet ICT Policy
Discussions<a class="moz-txt-link-rfc2396E" href="mailto:kictanet@lists.kictanet.or.ke"><kictanet@lists.kictanet.or.ke></a></div>
<div><b>Subject: </b>Re: [kictanet] Poor Customer
Service is no Customer Service</div>
<div><br>
</div>
<div style="color: rgb(0, 0, 0); background-color:
rgb(255, 255, 255); font-family: arial, helvetica,
sans-serif; font-size: 12pt;">
<div><span>Ngethe</span></div>
<div style="color: rgb(0, 0, 0); font-size: 16px;
font-family: 'Times New Roman'; background-color:
transparent; font-style: normal;"><span><br>
</span></div>
<div style="color: rgb(0, 0, 0); font-size: 16px;
font-family: 'Times New Roman'; background-color:
transparent; font-style: normal;"><span>I must
confess that if I had an alternative I could
switch at a whim; without any regret.</span></div>
<div style="color: rgb(0, 0, 0); font-size: 16px;
font-family: 'Times New Roman'; background-color:
transparent; font-style: normal;"><span><br>
</span></div>
<div style="color: rgb(0, 0, 0); font-size: 16px;
font-family: 'Times New Roman'; background-color:
transparent; font-style: normal;"><span>But we also
are used to mediocre service and it is what we
get.</span></div>
<div style="color: rgb(0, 0, 0); font-size: 16px;
font-family: 'Times New Roman'; background-color:
transparent; font-style: normal;"><br>
</div>
<div> </div>
<div><font size="2"><span style="font-family: times,
serif;">----------------------------------------------------------------------------------------------</span><br
style="font-family: times, serif;">
</font><font size="2"><span style="font-family:
times, serif;">Matunda Nyanchama, PhD, CISSP;
<a class="moz-txt-link-abbreviated" href="mailto:mnyanchama@aganoconsulting.com">mnyanchama@aganoconsulting.com</a></span><br
style="font-family: times, serif;">
<span style="font-family: times, serif;">Agano
Consulting Inc.; </span><a
moz-do-not-send="true" rel="nofollow"
style="font-family: times, serif;"
target="_blank"
href="http://www.aganoconsulting.com/">www.aganoconsulting.com</a>;
</font><font class="yiv1563847449Apple-style-span"
size="2">Twitter: <a moz-do-not-send="true"
rel="nofollow" target="_blank"
href="http://twitter.com/#%21/nmatunda"><span
class="yiv1563847449yshortcuts"
id="yiv1563847449lw_1298476732_5"
style="color:rgb(54, 99, 136);">nmatunda; </span></a></font><font
class="yiv1563847449Apple-style-span" size="2"><span
style="text-decoration:underline;"></span>Skype:
okiambe</font><font size="2"><span
class="yiv1563847449Apple-style-span"
style="border-collapse: separate; color: rgb(0,
0, 0); font-style: normal; font-variant: normal;
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style="font-size: 11px; font-family: verdana,
helvetica, sans-serif;"></span></span><br
style="font-family: times, serif;">
<span style="font-family: times, serif;">----------------------------------------------------------------------------------------------</span><span
style="font-style: italic; font-family: times,
serif;"></span><span style="font-family: times,
serif;" lang="EN-CA"></span></font></div>
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<div><span style="font-family: times, serif;"><span
style="font-size:10pt;">Be prepared for ICT
security failures & know how to respond when
they happen! <br>
Call: <span style="font-weight:bold;">+1-888-587-1150
</span>or <a moz-do-not-send="true"
rel="nofollow" href=""><span
style="font-weight:bold;">info@aganoconsulting.com</span></a><br>
<span style="font-style:italic;"> </span></span></span><span
style="font-family: times, serif;">----------------------------------------------------------------------------------------------</span><span
style="font-style: italic; font-family: times,
serif;"></span><span style="font-family: times,
serif;" lang="EN-CA"></span></div>
<style>#yiv1563847449 filtered
{font-family:"Book Antiqua";}#yiv1563847449 p.yiv1563847449MsoNormal, #yiv1563847449 li.yiv1563847449MsoNormal, #yiv1563847449 div.yiv1563847449MsoNormal {margin:0in 0in 0.0001pt;font-size:11pt;font-family:"Book Antiqua";}#yiv1563847449 p {margin-right:0in;margin-left:0in;font-size:12pt;font-family:"Times New Roman";}#yiv1563847449 filtered {margin:1in 1.25in;}#yiv1563847449 div.yiv1563847449Section1 {}</style>
<div><span style="font-family: times, serif;
font-size: 13px;">
<div class="yiv1563847449MsoPlainText">"The best
revenge is massive success" - Frank Sinatra<span
style="font-style:italic;"></span></div>
</span><span style="font-family: times, serif;">-----------------------------------------------------------------------------------------------</span><br
style="font-family: times, serif;">
<font style="font-family: times, serif;" size="1">This
e-mail, including attachments, may be privileged
and may contain confidential or proprietary
information intended only for the addressee(s).
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disclosure is unauthorized and strictly
prohibited. If you have received this message in
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Thank you.</font><br>
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<div style="font-family: arial, helvetica, sans-serif;
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<div style="font-family: 'times new roman', 'new
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<div dir="ltr"> <font face="Arial" size="2">
<hr size="1"> <b><span
style="font-weight:bold;">From:</span></b>
<a class="moz-txt-link-rfc2396E" href="mailto:ngethe.kariuki2007@yahoo.co.uk">"ngethe.kariuki2007@yahoo.co.uk"</a>
<a class="moz-txt-link-rfc2396E" href="mailto:ngethe.kariuki2007@yahoo.co.uk"><ngethe.kariuki2007@yahoo.co.uk></a><br>
<b><span style="font-weight:bold;">To:</span></b>
Matunda Nyanchama
<a class="moz-txt-link-rfc2396E" href="mailto:mnyanchama@aganoconsulting.com"><mnyanchama@aganoconsulting.com></a> <br>
<b><span style="font-weight:bold;">Cc:</span></b>
KICTAnet ICT Policy Discussions
<a class="moz-txt-link-rfc2396E" href="mailto:kictanet@lists.kictanet.or.ke"><kictanet@lists.kictanet.or.ke></a> <br>
<b><span style="font-weight:bold;">Sent:</span></b>
Thursday, December 6, 2012 8:59 AM<br>
<b><span style="font-weight:bold;">Subject:</span></b>
Re: [kictanet] Poor Customer Service is no
Customer Service<br>
</font> </div>
<br>
Nyanchama,Listers<br>
Contrary to popular belief,there is nothing
inherently efficient in a private company.Only
competition or its threat makes them so.So the
question is:Where there is little or no effective
competition,where would the incentive to offer
good service come from unless they are serving
their self-interest(read profit motive).<br>
Sent from my BlackBerry®<br>
<br>
-----Original Message-----<br>
From: Matunda Nyanchama <<a
moz-do-not-send="true" rel="nofollow"
ymailto="mailto:mnyanchama@aganoconsulting.com"
target="_blank"
href="mailto:mnyanchama@aganoconsulting.com">mnyanchama@aganoconsulting.com</a>><br>
Sender: "kictanet"<br>
<kictanet-bounces+ngethe.kariuki2007=<a
moz-do-not-send="true" rel="nofollow"
ymailto="mailto:yahoo.co.uk@lists.kictanet.or.ke"
target="_blank"
href="mailto:yahoo.co.uk@lists.kictanet.or.ke">yahoo.co.uk@lists.kictanet.or.ke</a>><br>
Date: Wed, 5 Dec 2012 20:27:17 <br>
To: <<a moz-do-not-send="true" rel="nofollow"
ymailto="mailto:ngethe.kariuki2007@yahoo.co.uk"
target="_blank"
href="mailto:ngethe.kariuki2007@yahoo.co.uk">ngethe.kariuki2007@yahoo.co.uk</a>><br>
Reply-To: Matunda Nyanchama <<a
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ymailto="mailto:mnyanchama@aganoconsulting.com"
target="_blank"
href="mailto:mnyanchama@aganoconsulting.com">mnyanchama@aganoconsulting.com</a>><br>
Cc: KICTAnet ICT Policy Discussions<<a
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ymailto="mailto:kictanet@lists.kictanet.or.ke"
target="_blank"
href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a>><br>
Subject: [kictanet] Poor Customer Service is no
Customer Service<br>
<br>
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.</pre>
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