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<div class="moz-cite-prefix">There is always disconnect from what
networking professionals and 'others' refer as QoS.<br>
<br>
'Others' definition has to do with capacity so more of QoE rather
than traffic prioritization. <br>
<br>
<br>
It's not tricky, it doesn't make sense! How do you prioritize
traffic on public infrastructure?</div>
<blockquote
cite="mid:CAGy+NY16HKA6a1Z=d8w7_WmXoA9suOmtZsn0frNDC24MCUAhwQ@mail.gmail.com"
type="cite">
<p>Sent on the run,<br>
Please excuse errors & ommissions!</p>
<div class="gmail_quote">On Sep 13, 2012 10:31 AM, "John Gitau"
<<a moz-do-not-send="true" href="mailto:jgitau@gmail.com">jgitau@gmail.com</a>>
wrote:<br type="attribution">
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">
QOS will be tricky to define for an "Internet service".<br>
<br>
Gitau<br>
<br>
Sent from my iPad<br>
<br>
On 13 Sep 2012, at 10:04, "Grace Mutung'u (Bomu)" <<a
moz-do-not-send="true" href="mailto:nmutungu@gmail.com">nmutungu@gmail.com</a>>
wrote:<br>
<br>
> In addition, this could also be an issue of quality of
service<br>
> (advertised versus provided service) and the QoS and
above quoted<br>
> Regulations provide that the aggrieved consumer can
complain to the<br>
> Licensee/ISP and if the complaint is not addressed,
complain to CCK.<br>
><br>
> 2012/9/13, Victor Kapiyo <<a moz-do-not-send="true"
href="mailto:vkapiyo@gmail.com">vkapiyo@gmail.com</a>>:<br>
>> Collins, Listers,<br>
>><br>
>> I think it's important to have standards.<br>
>><br>
>> With regard to enforceability, allow me to quote some
relevant provisions<br>
>> of the law:<br>
>><br>
>> The Constitution provides for Consumer Protection
under Art. 46:<br>
>><br>
>> *46. (1) Consumers have the right—*<br>
>><br>
>> *(a) to goods and services of reasonable quality;<br>
>> *<br>
>> *(b) to the information necessary for them to gain
full benefit from goods<br>
>> and services;<br>
>> *<br>
>> *(c) to the protection of their health, safety, and
economic interests; and<br>
>> *<br>
>> *(d) to compensation for loss or injury arising from
defects in goods or<br>
>> services.<br>
>> *<br>
>> *(2) Parliament shall enact legislation to provide
for consumer protection<br>
>> and for fair, honest and decent advertising.<br>
>> *<br>
>> *(3) This Article applies to goods and services
offered by public entities<br>
>> or private persons*<br>
>><br>
>> NB: The Consumer Protection Bill, which is to be
enacted pursuant to Art 46<br>
>> (2), is yet to be passed by Parliament.<br>
>><br>
>> In addition, we already have regulations under the
Kenya Information and<br>
>> Communication Act, i.e. Kenya Information and
Communication (Consumer<br>
>> Protection) Regulations 2010, which is already in
force.<br>
>><br>
>> Allow me to quote:<br>
>><br>
>> *"3. Rights and obligations of customers.*<br>
>><br>
>> *(1) A customer shall have the right to—<br>
>><br>
>> (a) receive clear and complete information about
rates, terms and<br>
>> conditions for available and proposed products and
services;<br>
>><br>
>> (b) be charged only for the products and services
they subscribe to;<br>
>><br>
>> (c) where possible, select a service provider and
service of the customer’s<br>
>> choice;<br>
>><br>
>> (d) personal privacy and protection against
unauthorized use of personal<br>
>> information;<br>
>><br>
>> (e) accurate and understandable bills for products
and services authorised<br>
>> by the customer, and to fair prompt redress in the
event of a dispute in<br>
>> the provision of the products and services;<br>
>><br>
>> (f) protection from unfair trade practices, including
false and misleading<br>
>> advertising and anti-competitive behaviour by
licensees; and<br>
>><br>
>> (g) equal opportunity for access to the same type and
quality of service as<br>
>> other customers in the same area at substantially the
same tariff limiting<br>
>> variations to available or appropriate technologies
required to serve<br>
>> specific customers."*<br>
>><br>
>><br>
>> And Rule 23:<br>
>><br>
>> *"23. Offences and penalties.<br>
>> (1) A licensee who—<br>
>><br>
>> (a) fails to perform the measurement, reporting and
record keeping tasks<br>
>> within the required time;<br>
>><br>
>> (b) fails to reach a target for any of the parameters
stipulated under<br>
>> these Regulations;<br>
>><br>
>> (c) fails to submit, during a time specified by the
Commission, information<br>
>> requested by the Commission pursuant to these
Regulations;<br>
>><br>
>> (d) submits or publishes false or misleading
information about the quality<br>
>> of its services;<br>
>><br>
>> (e) obstructs or prevents an inspection or
investigation carried out by the<br>
>> Commission pursuant to these Regulations;<br>
>><br>
>> (f) engages in any act or omission whose effect would
be to defeat the<br>
>> purposes of these Regulations, commits an offence.<br>
>><br>
>> (3) A person who commits an offence under these
Regulations shall, where no<br>
>> specific penalty is provided for, is liable on
conviction to a fine not<br>
>> exceeding three hundred thousand shillings or to
imprisonment for a term<br>
>> not exceeding three years or both."*<br>
>><br>
>> As you can see from the foregoing, there are
sufficient provisions in the<br>
>> law to regulate licensee conduct with regard to
advertising. If these were<br>
>> followed and implemented to the letter by all
persons, then we'd have more<br>
>> transparency especially with regard to advertising.<br>
>><br>
>> What would perhaps problematic is the level of
disclosure, i.e. what would<br>
>> constitute complete information within the meaning of
the law?<br>
>><br>
>> Here, I think that either standards or further
guidelines would be<br>
>> important, to provide clear criteria or guidelines
for the class,<br>
>> elements or type of information that would need to be
disclosed to meet the<br>
>> threshold of the provisions so quoted. I think the
industry needs to sit<br>
>> down and agree on this bearing in mind the industry
best practices and the<br>
>> practicability of implementing the same in the Kenyan
context.<br>
>><br>
>> Victor<br>
>><br>
>><br>
>> Sent from my Windows 8 PC <<a
moz-do-not-send="true"
href="http://windows.microsoft.com/consumer-preview"
target="_blank">http://windows.microsoft.com/consumer-preview</a>><br>
>><br>
>> *From:* Ali Hussein <<a moz-do-not-send="true"
href="mailto:ali@hussein.me.ke">ali@hussein.me.ke</a>><br>
>> *Sent:* 11 September 2012 21:06:26<br>
>> *To:* <a moz-do-not-send="true"
href="mailto:vkapiyo@gmail.com">vkapiyo@gmail.com</a><br>
>> *CC:* KICTAnet ICT Policy Discussions <<a
moz-do-not-send="true"
href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a>><br>
>> *Subject:* Re: [kictanet] ISP Advertising Standards:
Open Letter to CCK<br>
>><br>
>> Collins<br>
>><br>
>> Good idea. We could also appeal to APA (Advertising
Practitioners<br>
>> Association) as this also borders on culpability from
an advertising agency<br>
>> perspective.<br>
>><br>
>> Ali Hussein<br>
>><br>
>> +254 773/713 601113<br>
>><br>
>> Sent from my iPhone®<br>
>><br>
>> On Sep 11, 2012, at 8:52 PM, Areba Collins [
@BrainiacKE ® ]<<br>
>> <a moz-do-not-send="true"
href="mailto:arebacollins@gmail.com">arebacollins@gmail.com</a>>
wrote:<br>
>><br>
>><br>
>><br>
>> Hello listers,<br>
>> Im following this from a discussion in the other list
from one Kelvin, his<br>
>> assertions were:<br>
>><br>
>> I think we need to as a group write a couple of
recommendations for the CCK<br>
>>> to rein in ISPs especially how they advertise.
This could cover aspects<br>
>>> such as :-<br>
>>><br>
>>><br>
>>> - Proper disclosure to customers on speeds i.e
should Orange advertise<br>
>>> 21mbps and get away with it<br>
>>> - Outline whether its shared<br>
>>> - Provide figures for the FUP<br>
>>> - Disclose whether or not inernet is unlimited<br>
>>><br>
>>> There are some things you wouldnt get away with
the FCC in the US .<br>
>>><br>
>>> What are your thoughts ?<br>
>>><br>
>>> Kevin<br>
>>><br>
>>><br>
>> I need to hear what CCK has to say about this, I
would very much preffer<br>
>> ISP companies to give full disclosure of what they
are selling , using a<br>
>> standardized nomenclature. Could someone please
advise if this is<br>
>> enforceable?<br>
>><br>
>> Regards,<br>
>><br>
>><br>
>> --<br>
>> *“The twentieth century has been characterized by
three developments of<br>
>> great political importance: the growth of democracy,
the growth of<br>
>> corporate power, and the growth of corporate
propaganda as a means of<br>
>> protecting corporate power against democracy”*<br>
>><br>
>> _______________________________________________<br>
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>><br>
>> The Kenya ICT Action Network (KICTANet) is a
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>><br>
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>><br>
>><br>
>> _______________________________________________<br>
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>> <a moz-do-not-send="true"
href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a><br>
>> <a moz-do-not-send="true"
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>><br>
>> The Kenya ICT Action Network (KICTANet) is a
multi-stakeholder platform for<br>
>> people and institutions interested and involved in
ICT policy and<br>
>> regulation. The network aims to act as a catalyst for
reform in the ICT<br>
>> sector in support of the national aim of ICT enabled
growth and<br>
>> development.<br>
>><br>
>> KICTANetiquette : Adhere to the same standards of
acceptable behaviors<br>
>> online that you follow in real life: respect people's
times and bandwidth,<br>
>> share knowledge, don't flame or abuse or personalize,
respect privacy, do<br>
>> not spam, do not market your wares or qualifications.<br>
>><br>
><br>
><br>
> --<br>
> Grace L.N. Mutung'u (Bomu)<br>
> Kenya<br>
> Skype: gracebomu<br>
> Twitter: @Bomu<br>
> Website: <a moz-do-not-send="true"
href="http://www.diplointernetgovernance.org/profile/GraceMutungu"
target="_blank">http://www.diplointernetgovernance.org/profile/GraceMutungu</a><br>
><br>
> _______________________________________________<br>
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><br>
> The Kenya ICT Action Network (KICTANet) is a
multi-stakeholder platform for people and institutions
interested and involved in ICT policy and regulation. The
network aims to act as a catalyst for reform in the ICT sector
in support of the national aim of ICT enabled growth and
development.<br>
><br>
> KICTANetiquette : Adhere to the same standards of
acceptable behaviors online that you follow in real life:
respect people's times and bandwidth, share knowledge, don't
flame or abuse or personalize, respect privacy, do not spam,
do not market your wares or qualifications.<br>
<br>
_______________________________________________<br>
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<br>
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder
platform for people and institutions interested and involved
in ICT policy and regulation. The network aims to act as a
catalyst for reform in the ICT sector in support of the
national aim of ICT enabled growth and development.<br>
<br>
KICTANetiquette : Adhere to the same standards of acceptable
behaviors online that you follow in real life: respect
people's times and bandwidth, share knowledge, don't flame or
abuse or personalize, respect privacy, do not spam, do not
market your wares or qualifications.</blockquote>
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<pre wrap="">_______________________________________________
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.</pre>
</blockquote>
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