I think beyond semantics and definitions, the point should first be that Marketing agencies and service providers should sell, and communicate about what they are selling properly to the client, or better still, Not present their product in such a way that is deceptive or can lead to misunderstanding. If it is illegal to have a TV called SQNY, it should be wrong to claim youll download MBs when youre selling Mbs. <br>
<br><div class="gmail_quote">On Thu, Sep 13, 2012 at 11:33 AM, Alex Kamiru <span dir="ltr"><<a href="mailto:nderitualex@gmail.com" target="_blank">nderitualex@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div text="#000000" bgcolor="#FFFFFF">
<div>There is always disconnect from what
networking professionals and 'others' refer as QoS.<br>
<br>
'Others' definition has to do with capacity so more of QoE rather
than traffic prioritization. <br><div><div class="h5">
<br>
<br>
It's not tricky, it doesn't make sense! How do you prioritize
traffic on public infrastructure?</div></div></div>
<blockquote type="cite"><div><div class="h5">
<p>Sent on the run,<br>
Please excuse errors & ommissions!</p>
<div class="gmail_quote">On Sep 13, 2012 10:31 AM, "John Gitau"
<<a href="mailto:jgitau@gmail.com" target="_blank">jgitau@gmail.com</a>>
wrote:<br type="attribution">
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
QOS will be tricky to define for an "Internet service".<br>
<br>
Gitau<br>
<br>
Sent from my iPad<br>
<br>
On 13 Sep 2012, at 10:04, "Grace Mutung'u (Bomu)" <<a href="mailto:nmutungu@gmail.com" target="_blank">nmutungu@gmail.com</a>>
wrote:<br>
<br>
> In addition, this could also be an issue of quality of
service<br>
> (advertised versus provided service) and the QoS and
above quoted<br>
> Regulations provide that the aggrieved consumer can
complain to the<br>
> Licensee/ISP and if the complaint is not addressed,
complain to CCK.<br>
><br>
> 2012/9/13, Victor Kapiyo <<a href="mailto:vkapiyo@gmail.com" target="_blank">vkapiyo@gmail.com</a>>:<br>
>> Collins, Listers,<br>
>><br>
>> I think it's important to have standards.<br>
>><br>
>> With regard to enforceability, allow me to quote some
relevant provisions<br>
>> of the law:<br>
>><br>
>> The Constitution provides for Consumer Protection
under Art. 46:<br>
>><br>
>> *46. (1) Consumers have the right—*<br>
>><br>
>> *(a) to goods and services of reasonable quality;<br>
>> *<br>
>> *(b) to the information necessary for them to gain
full benefit from goods<br>
>> and services;<br>
>> *<br>
>> *(c) to the protection of their health, safety, and
economic interests; and<br>
>> *<br>
>> *(d) to compensation for loss or injury arising from
defects in goods or<br>
>> services.<br>
>> *<br>
>> *(2) Parliament shall enact legislation to provide
for consumer protection<br>
>> and for fair, honest and decent advertising.<br>
>> *<br>
>> *(3) This Article applies to goods and services
offered by public entities<br>
>> or private persons*<br>
>><br>
>> NB: The Consumer Protection Bill, which is to be
enacted pursuant to Art 46<br>
>> (2), is yet to be passed by Parliament.<br>
>><br>
>> In addition, we already have regulations under the
Kenya Information and<br>
>> Communication Act, i.e. Kenya Information and
Communication (Consumer<br>
>> Protection) Regulations 2010, which is already in
force.<br>
>><br>
>> Allow me to quote:<br>
>><br>
>> *"3. Rights and obligations of customers.*<br>
>><br>
>> *(1) A customer shall have the right to—<br>
>><br>
>> (a) receive clear and complete information about
rates, terms and<br>
>> conditions for available and proposed products and
services;<br>
>><br>
>> (b) be charged only for the products and services
they subscribe to;<br>
>><br>
>> (c) where possible, select a service provider and
service of the customer’s<br>
>> choice;<br>
>><br>
>> (d) personal privacy and protection against
unauthorized use of personal<br>
>> information;<br>
>><br>
>> (e) accurate and understandable bills for products
and services authorised<br>
>> by the customer, and to fair prompt redress in the
event of a dispute in<br>
>> the provision of the products and services;<br>
>><br>
>> (f) protection from unfair trade practices, including
false and misleading<br>
>> advertising and anti-competitive behaviour by
licensees; and<br>
>><br>
>> (g) equal opportunity for access to the same type and
quality of service as<br>
>> other customers in the same area at substantially the
same tariff limiting<br>
>> variations to available or appropriate technologies
required to serve<br>
>> specific customers."*<br>
>><br>
>><br>
>> And Rule 23:<br>
>><br>
>> *"23. Offences and penalties.<br>
>> (1) A licensee who—<br>
>><br>
>> (a) fails to perform the measurement, reporting and
record keeping tasks<br>
>> within the required time;<br>
>><br>
>> (b) fails to reach a target for any of the parameters
stipulated under<br>
>> these Regulations;<br>
>><br>
>> (c) fails to submit, during a time specified by the
Commission, information<br>
>> requested by the Commission pursuant to these
Regulations;<br>
>><br>
>> (d) submits or publishes false or misleading
information about the quality<br>
>> of its services;<br>
>><br>
>> (e) obstructs or prevents an inspection or
investigation carried out by the<br>
>> Commission pursuant to these Regulations;<br>
>><br>
>> (f) engages in any act or omission whose effect would
be to defeat the<br>
>> purposes of these Regulations, commits an offence.<br>
>><br>
>> (3) A person who commits an offence under these
Regulations shall, where no<br>
>> specific penalty is provided for, is liable on
conviction to a fine not<br>
>> exceeding three hundred thousand shillings or to
imprisonment for a term<br>
>> not exceeding three years or both."*<br>
>><br>
>> As you can see from the foregoing, there are
sufficient provisions in the<br>
>> law to regulate licensee conduct with regard to
advertising. If these were<br>
>> followed and implemented to the letter by all
persons, then we'd have more<br>
>> transparency especially with regard to advertising.<br>
>><br>
>> What would perhaps problematic is the level of
disclosure, i.e. what would<br>
>> constitute complete information within the meaning of
the law?<br>
>><br>
>> Here, I think that either standards or further
guidelines would be<br>
>> important, to provide clear criteria or guidelines
for the class,<br>
>> elements or type of information that would need to be
disclosed to meet the<br>
>> threshold of the provisions so quoted. I think the
industry needs to sit<br>
>> down and agree on this bearing in mind the industry
best practices and the<br>
>> practicability of implementing the same in the Kenyan
context.<br>
>><br>
>> Victor<br>
>><br>
>><br>
>> Sent from my Windows 8 PC <<a href="http://windows.microsoft.com/consumer-preview" target="_blank">http://windows.microsoft.com/consumer-preview</a>><br>
>><br>
>> *From:* Ali Hussein <<a href="mailto:ali@hussein.me.ke" target="_blank">ali@hussein.me.ke</a>><br>
>> *Sent:* 11 September 2012 21:06:26<br>
>> *To:* <a href="mailto:vkapiyo@gmail.com" target="_blank">vkapiyo@gmail.com</a><br>
>> *CC:* KICTAnet ICT Policy Discussions <<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>><br>
>> *Subject:* Re: [kictanet] ISP Advertising Standards:
Open Letter to CCK<br>
>><br>
>> Collins<br>
>><br>
>> Good idea. We could also appeal to APA (Advertising
Practitioners<br>
>> Association) as this also borders on culpability from
an advertising agency<br>
>> perspective.<br>
>><br>
>> Ali Hussein<br>
>><br>
>> +254 773/713 601113<br>
>><br>
>> Sent from my iPhone®<br>
>><br>
>> On Sep 11, 2012, at 8:52 PM, Areba Collins [
@BrainiacKE ® ]<<br>
>> <a href="mailto:arebacollins@gmail.com" target="_blank">arebacollins@gmail.com</a>>
wrote:<br>
>><br>
>><br>
>><br>
>> Hello listers,<br>
>> Im following this from a discussion in the other list
from one Kelvin, his<br>
>> assertions were:<br>
>><br>
>> I think we need to as a group write a couple of
recommendations for the CCK<br>
>>> to rein in ISPs especially how they advertise.
This could cover aspects<br>
>>> such as :-<br>
>>><br>
>>><br>
>>> - Proper disclosure to customers on speeds i.e
should Orange advertise<br>
>>> 21mbps and get away with it<br>
>>> - Outline whether its shared<br>
>>> - Provide figures for the FUP<br>
>>> - Disclose whether or not inernet is unlimited<br>
>>><br>
>>> There are some things you wouldnt get away with
the FCC in the US .<br>
>>><br>
>>> What are your thoughts ?<br>
>>><br>
>>> Kevin<br>
>>><br>
>>><br>
>> I need to hear what CCK has to say about this, I
would very much preffer<br>
>> ISP companies to give full disclosure of what they
are selling , using a<br>
>> standardized nomenclature. Could someone please
advise if this is<br>
>> enforceable?<br>
>><br>
>> Regards,<br>
>><br>
>><br>
>> --<br>
>> *“The twentieth century has been characterized by
three developments of<br>
>> great political importance: the growth of democracy,
the growth of<br>
>> corporate power, and the growth of corporate
propaganda as a means of<br>
>> protecting corporate power against democracy”*<br>
>><br>
>> _______________________________________________<br>
>> kictanet mailing list<br>
>> <a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><br>
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>><br>
>> Unsubscribe or change your options at<br>
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>><br>
>> The Kenya ICT Action Network (KICTANet) is a
multi-stakeholder platform for<br>
>> people and institutions interested and involved in
ICT policy and<br>
>> regulation. The network aims to act as a catalyst for
reform in the ICT<br>
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>><br>
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>><br>
>><br>
>> _______________________________________________<br>
>> kictanet mailing list<br>
>> <a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><br>
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>><br>
>> The Kenya ICT Action Network (KICTANet) is a
multi-stakeholder platform for<br>
>> people and institutions interested and involved in
ICT policy and<br>
>> regulation. The network aims to act as a catalyst for
reform in the ICT<br>
>> sector in support of the national aim of ICT enabled
growth and<br>
>> development.<br>
>><br>
>> KICTANetiquette : Adhere to the same standards of
acceptable behaviors<br>
>> online that you follow in real life: respect people's
times and bandwidth,<br>
>> share knowledge, don't flame or abuse or personalize,
respect privacy, do<br>
>> not spam, do not market your wares or qualifications.<br>
>><br>
><br>
><br>
> --<br>
> Grace L.N. Mutung'u (Bomu)<br>
> Kenya<br>
> Skype: gracebomu<br>
> Twitter: @Bomu<br>
> Website: <a href="http://www.diplointernetgovernance.org/profile/GraceMutungu" target="_blank">http://www.diplointernetgovernance.org/profile/GraceMutungu</a><br>
><br>
> _______________________________________________<br>
> kictanet mailing list<br>
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><br>
> The Kenya ICT Action Network (KICTANet) is a
multi-stakeholder platform for people and institutions
interested and involved in ICT policy and regulation. The
network aims to act as a catalyst for reform in the ICT sector
in support of the national aim of ICT enabled growth and
development.<br>
><br>
> KICTANetiquette : Adhere to the same standards of
acceptable behaviors online that you follow in real life:
respect people's times and bandwidth, share knowledge, don't
flame or abuse or personalize, respect privacy, do not spam,
do not market your wares or qualifications.<br>
<br>
_______________________________________________<br>
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<br>
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder
platform for people and institutions interested and involved
in ICT policy and regulation. The network aims to act as a
catalyst for reform in the ICT sector in support of the
national aim of ICT enabled growth and development.<br>
<br>
KICTANetiquette : Adhere to the same standards of acceptable
behaviors online that you follow in real life: respect
people's times and bandwidth, share knowledge, don't flame or
abuse or personalize, respect privacy, do not spam, do not
market your wares or qualifications.</blockquote>
</div>
<br>
<fieldset></fieldset>
<br>
</div></div><pre><div><div class="h5">_______________________________________________
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.</div>
</pre>
</blockquote>
<br>
</div>
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<br>
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br>
<br>
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.<br>
</blockquote></div><br><br clear="all"><div><br></div>-- <br><div style="text-align:center"><span style="font-family:Arial,sans-serif;font-size:12px"><table style="font-family:Arial,sans-serif;font-size:12px;margin-top:5px" width="100%" cellspacing="0">
<tbody><tr><td colspan="2" style="background-color:rgb(237,241,247);padding:5px"><font style="font-family:Arial,sans-serif;font-size:12px;color:rgb(0,51,153);text-decoration:none"><i>“The twentieth century has been characterized by three developments of great <b>political </b>importance: the growth of democracy, the growth of corporate <b>power</b>, and the growth of corporate propaganda as a means of protecting corporate <b>power</b> against democracy”</i></font></td>
</tr></tbody></table></span></div><br>