<html><head></head><body bgcolor="#FFFFFF"><div>Yes James. I read that post last month which makes this issue even more annoying...</div><div><br></div><div>Is it that the CEO says something and doesn't follow through? Or is that there are too many silos in the company that information doesn't seep through? </div><div><br></div><div>I'm sure someone from Safaricom has read this thread by now and lets hope they will do something about it. </div><div><br></div><div>Or maybe CCK can tell us whether this is within the allowed Modus Operandi for Telcos? <br><br><div>Ali Hussein</div><div><br></div><div>+254 773/713 601113</div><div><br></div><div>Sent from my iPhone®</div></div><div><br>On Sep 10, 2012, at 7:25 AM, James Muendo <<a href="mailto:timrick@gmail.com">timrick@gmail.com</a>> wrote:<br><br></div><div></div><blockquote type="cite"><div><font face="tahoma, sans-serif">@Ali, </font><div><font face="tahoma, sans-serif"><br></font></div><div><font face="tahoma, sans-serif">You might as well as look at the same concerns that <span style="color:rgb(17,17,17);font-size:14px;line-height:22px;background-color:rgb(255,255,255)">Erik Hersman</span> raised on his <a href="http://whiteafrican.com/2012/07/18/how-safaricom-steals-your-internet-bundle/ ">post</a>. </font><br>
<br><div class="gmail_quote">On 7 September 2012 22:32, Edith Adera <span dir="ltr"><<a href="mailto:eadera@idrc.or.ke" target="_blank">eadera@idrc.or.ke</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
Same experience I had today!<br>
<br>
I thought I read an article stating that Safaricom CEO indicated that "expiring" bandwidth would not happen again? Was he misquoted like our "politicians"?<br>
<br>
one of the messages I got indicated expiring date of 2031!!!, but on running the bundle balance it was ending 7th October 2012! Not acceptable!<br>
<br>
While at it, Airtel should also not force subscribers to get unrequested promotions such as 500% bonus airtime, which expires before you use it!!<br>
<br>
This industry runs as though it's not being regulated! CCK?<br>
<br>
Edith<br>
________________________________________<br>
From: kictanet [kictanet-bounces+eadera=<a href="mailto:idrc.or.ke@lists.kictanet.or.ke">idrc.or.ke@lists.kictanet.or.ke</a>] On Behalf Of Kivuva [<a href="mailto:Kivuva@transworldafrica.com">Kivuva@transworldafrica.com</a>]<br>
Sent: Friday, September 07, 2012 10:05 PM<br>
To: Edith Adera<br>
Cc: KICTAnet ICT Policy Discussions<br>
Subject: Re: [kictanet] Safaricom Internet Bundles and Expiry dates<br>
<div><div class="h5"><br>
Surprising Safaricom makes a non perishable commodity perish faster<br>
that tomatoes. It like Shell petroleum telling you if you don't<br>
consume that petrol, you will find your tank empty.<br>
<br>
On the night shift data, well its FREE to loop you in, and keep you<br>
hooked to the network. That is what promotions are for.<br>
<br>
On 07/09/2012, Ali Hussein <<a href="mailto:ali@hussein.me.ke">ali@hussein.me.ke</a>> wrote:<br>
> Listers<br>
><br>
> I hate to gripe about these issues..We are now sounding like scratched LP<br>
> Records (for those on the right side of 40 you may remember LPs? :-) )...<br>
><br>
> While browsing at home I decided to check my Safaricom bundle balance and<br>
> this is the message I got from the SMS response:-<br>
><br>
> *Current Data Bundle: 1448.49MB, expiry 07-10-2012; Night Shift Data:<br>
> 750MB, expiry 14-09-2012.<br>
><br>
> *1. Why should my bundle even have an expiry date?? I thought Safaricom<br>
> assured us that this business of expiration dates for bundles bought was a<br>
> thing of the past?<br>
><br>
> 2. I know for certain that the so called 'Night Shift Data' promotion that<br>
> Safaricom has been running has an expiry date. Last week this bonus<br>
> mysteriously disappeared from my modem number.<br>
><br>
> Now I know that this isn't right. Can someone from Safaricom resolve this<br>
> issue?<br>
><br>
> Unfortunately I am resolving to bring out my frustrations because Safaricom<br>
> is the only network that has 3G coverage at my residence. If I had a choice<br>
> I wouldn't even be writing this post. I gave up long ago on Orange, Airtel<br>
> and yu even coming close to giving us the kind of coverage that Safaricom<br>
> does. If only Safaricom can behave like a reasonable Corporate Citizen (Are<br>
> you listening Safaricom?)...<br>
><br>
> I appeal to Zuku to hasten their role out to my area then I can stop<br>
> writing these frustrating postings...<br>
><br>
> Disgruntled locked Safaricom customer<br>
><br>
> --<br>
><br>
> *Ali Hussein*<br>
><br>
><br>
><br>
> Twitter: @AliHKassim<br>
><br>
> Skype: abu-jomo<br>
><br>
<br>
<br>
--<br>
______________________<br>
Mwendwa Kivuva<br>
For<br>
Business Development<br>
Transworld Computer Channels<br>
Cel: 0722402248<br>
<a href="http://twitter.com/lordmwesh" target="_blank">twitter.com/lordmwesh</a><br>
<a href="http://transworldAfrica.com">transworldAfrica.com</a> | Fluent in computing<br>
<a href="http://kenya.or.ke" target="_blank">kenya.or.ke</a> | The Kenya we know<br>
<br>
_______________________________________________<br>
kictanet mailing list<br>
<a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a><br>
<a href="https://lists.kictanet.or.ke/mailman/listinfo/kictanet" target="_blank">https://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br>
<br>
</div></div>Unsubscribe or change your options at <a href="https://lists.kictanet.or.ke/mailman/options/kictanet/eadera%40idrc.or.ke" target="_blank">https://lists.kictanet.or.ke/mailman/options/kictanet/eadera%40idrc.or.ke</a><br>
<div class="HOEnZb"><div class="h5"><br>
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br>
<br>
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.<br>
<br>
_______________________________________________<br>
kictanet mailing list<br>
<a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a><br>
<a href="https://lists.kictanet.or.ke/mailman/listinfo/kictanet" target="_blank">https://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br>
<br>
Unsubscribe or change your options at <a href="https://lists.kictanet.or.ke/mailman/options/kictanet/timrick%40gmail.com" target="_blank">https://lists.kictanet.or.ke/mailman/options/kictanet/timrick%40gmail.com</a><br>
<br>
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br>
<br>
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.<br>
</div></div></blockquote></div><br><br clear="all"><div><br></div>-- <br><font color="#888888">James M. Muendo <br><br>P.O Box 28016 - 00200,<br>Nairobi.<br>Mobile: +254720 100 547<br>Skype:tim.rick | Twitter: @MMuendo | gtalk: timrick | Web: <a href="mailto:james@muendo.co.ke" target="_blank">www.muendo.co.ke</a></font><a href="http://muendoshead.blogspot.com/" target="_blank"></a><br>
</div>
</div></blockquote><blockquote type="cite"><div><span>_______________________________________________</span><br><span>kictanet mailing list</span><br><span><a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a></span><br><span><a href="https://lists.kictanet.or.ke/mailman/listinfo/kictanet">https://lists.kictanet.or.ke/mailman/listinfo/kictanet</a></span><br><span></span><br><span>Unsubscribe or change your options at <a href="https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com">https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com</a></span><br><span></span><br><span>The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.</span><br><span></span><br><span>KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.</span></div></blockquote></body></html>