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<DIV style="FONT-FAMILY: 'Calibri'; COLOR: #000000; FONT-SIZE: 12pt"><FONT
face="Times New Roman">We have had a similar challenge until we are only
operating cdma and GSM on our PABX.</FONT><BR>
<DIV> </DIV>
<DIV style="FONT-FAMILY: 'Calibri'; COLOR: #000000; FONT-SIZE: 12pt">Alex Watila
<BR>ICT Manager <BR>Kenya School of Law<BR>Langata-South Road, Karen<BR>P.O. Box
30369 00100<BR>Nairobi<BR>skype: awatila<BR>Telkom Wireless +254(020)
2699581,2699582, 2699583, 2699584, 2699585, 2699586<BR>Tel +254 20 8890 044/94,
8891 399, 8891 200<BR>Fax +254 20 8891 722<BR>“You can visit KSL on the internet
at www.ksl.ac.ke”<BR></DIV>
<DIV
style="FONT-STYLE: normal; DISPLAY: inline; FONT-FAMILY: 'Calibri'; COLOR: #000000; FONT-SIZE: small; FONT-WEIGHT: normal; TEXT-DECORATION: none">
<DIV style="FONT: 10pt tahoma">
<DIV> </DIV>
<DIV style="BACKGROUND: #f5f5f5">
<DIV style="font-color: black"><B>From:</B> <A title=dmuthoni@gmail.com
href="mailto:dmuthoni@gmail.com">Dorcas Muthoni</A> </DIV>
<DIV><B>Sent:</B> Saturday, July 21, 2012 9:41 AM</DIV>
<DIV><B>To:</B> <A title=awatila@yahoo.co.uk
href="mailto:awatila@yahoo.co.uk">awatila@yahoo.co.uk</A> </DIV>
<DIV><B>Cc:</B> <A title=kictanet@lists.kictanet.or.ke
href="mailto:kictanet@lists.kictanet.or.ke">KICTAnet ICT Policy Discussions</A>
</DIV>
<DIV><B>Subject:</B> Re: [kictanet] The Death of Landlines?</DIV></DIV></DIV>
<DIV> </DIV></DIV>
<DIV
style="FONT-STYLE: normal; DISPLAY: inline; FONT-FAMILY: 'Calibri'; COLOR: #000000; FONT-SIZE: small; FONT-WEIGHT: normal; TEXT-DECORATION: none">Dear
Edith,
<DIV> </DIV>
<DIV>I totally agree with you. Our TKL lines went down end of March after the
onset of the rains. I understand about 3000 customers have been down on Loita
Street since then. Remember the story of the rains going with the lines..</DIV>
<DIV> </DIV>
<DIV>We have called anybody and everybody to have this sorted. Customer care is
not sincere, the person in charge of our lines has kept taking us rounds.</DIV>
<DIV> </DIV>
<DIV>I saw Orange the other day asking treasury to bail them out, this is
actually a serious matter and they should be exposed to relevant
authorities.</DIV>
<DIV> </DIV>
<DIV>Services must be rendered, i know Orange hope to make in roads on GSM, but
they have the responsibility to ensure that the copper network investment is not
lost.</DIV>
<DIV> </DIV>
<DIV>TKL is still partly owned by GoK. </DIV>
<DIV> </DIV>
<DIV>Muthoni<BR><BR>
<DIV class=gmail_quote>On Sat, Jul 21, 2012 at 12:09 AM, Edith Adera <SPAN
dir=ltr><<A href="mailto:eadera@idrc.or.ke"
target=_blank>eadera@idrc.or.ke</A>></SPAN> wrote:<BR>
<BLOCKQUOTE
style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex"
class=gmail_quote>
<DIV>
<DIV dir=ltr><FONT color=#000000 face=Tahoma>Phillip/Washington,</FONT></DIV>
<DIV dir=ltr><FONT face=tahoma></FONT> </DIV>
<DIV dir=ltr><FONT face=tahoma>While vandalism may be a big issue (and thanks
to law it's now an economic crime), the question still not answered as
Washington rightly points out is what became of TKL/Orange service delivery?
</FONT></DIV>
<DIV dir=ltr><FONT face=tahoma></FONT> </DIV>
<DIV dir=ltr><FONT face=tahoma>How can you have clients off service for more
than 3 months while they pay for the basic cost of maintaining landlines that
are not working and with NO idea when the problem will be resolved? Can this
be categorized as "denial of service" hence subject to CCK intervention? what
are the regulatory implications of persistent poor QoS?</FONT></DIV>
<DIV dir=ltr><FONT face=tahoma></FONT> </DIV>
<DIV dir=ltr><FONT face=tahoma>If there is any lister from TKL/Orange, can
they let us know what is going on? any word from CCK?</FONT></DIV>
<DIV dir=ltr><FONT face=tahoma></FONT> </DIV>
<DIV dir=ltr><FONT face=tahoma><FONT face=tahoma>Edith</FONT>
</FONT></DIV>
<DIV>
<DIV><FONT face=Tahoma><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 10pt">
<DIV class=im>
<P style="LINE-HEIGHT: 115%; MARGIN: 0in 0in 0pt" class=MsoNormal><B><SPAN
style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; COLOR: #1f497d; FONT-SIZE: 10pt"><SPAN>________________
</SPAN></SPAN></B><SPAN><U></U><U></U><U></U></SPAN></P>
<P style="LINE-HEIGHT: 115%; MARGIN: 0in 0in 0pt" class=MsoNormal><FONT
color=#000000><B><SPAN
style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; COLOR: #1f497d; FONT-SIZE: 10pt"><FONT
color=#000000>Edith Ofwona Adera</FONT>
</SPAN></B><SPAN><U></U><U></U></SPAN></FONT></P>
<P style="LINE-HEIGHT: 115%; MARGIN: 0in 0in 0pt" class=MsoNormal><SPAN
style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; COLOR: #1f497d; FONT-SIZE: 10pt"><FONT
color=#000000>Senior Program Specialist </FONT></SPAN></P></DIV>
<P style="LINE-HEIGHT: 115%; MARGIN: 0in 0in 0pt" class=MsoNormal><SPAN
style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; COLOR: #002060; FONT-SIZE: 10pt"><FONT
color=#000000>Climate Change & Water Program</FONT></SPAN></P>
<P style="LINE-HEIGHT: 115%; MARGIN: 0in 0in 0pt" class=MsoNormal><SPAN
style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; COLOR: #1f497d; FONT-SIZE: 10pt"
lang=FR-CA><FONT color=#000000>International Development Research Centre |
Centre de recherches pour le développement
international<U></U><U></U></FONT></SPAN></P>
<DIV class=im>
<P style="LINE-HEIGHT: 115%; MARGIN: 0in 0in 0pt" class=MsoNormal><SPAN
style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; COLOR: #002060; FONT-SIZE: 10pt"
lang=EN-CA><FONT color=#000000>Regional Office for Eastern and Southern
Africa</FONT></SPAN></P></DIV>
<P style="LINE-HEIGHT: 115%; MARGIN: 0in 0in 0pt" class=MsoNormal><SPAN
style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; COLOR: #1f497d; FONT-SIZE: 10pt"
lang=FR-CA><FONT color=#000000>Tel: <A href="tel:%2B254202713160"
target=_blank value="+254202713160">+254202713160</A> | Fax/Téléc: <A
href="tel:%2B254202711063" target=_blank
value="+254202711063">+254202711063</A> | Skype: edithadera</FONT></SPAN></P>
<P style="LINE-HEIGHT: 115%; MARGIN: 0in 0in 0pt" class=MsoNormal><SPAN
style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; COLOR: #1f497d; FONT-SIZE: 10pt"
lang=FR-CA><A href="mailto:eadera@idrc.or.ke"
target=_blank>eadera@idrc.or.ke</A> | </SPAN><A href="http://www.idrc.ca/"
target=_blank><SPAN
style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; COLOR: #1f497d; FONT-SIZE: 10pt"
lang=FR-CA>www.idrc.ca</SPAN></A><SPAN
style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; COLOR: #1f497d; FONT-SIZE: 10pt"
lang=FR-CA> | </SPAN><A href="http://www.crdi.ca/" target=_blank><SPAN
style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; COLOR: #1f497d; FONT-SIZE: 10pt"
lang=FR-CA>www.crdi.ca</SPAN></A></P>
<P style="LINE-HEIGHT: 115%; MARGIN: 0in 0in 0pt" class=MsoNormal><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 10pt" lang=FR-CA><IMG
border=0 hspace=0 alt="" align=baseline></SPAN></P></SPAN><SPAN
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 10pt"
lang=FR-CA></SPAN></FONT></DIV></DIV>
<DIV style="DIRECTION: ltr">
<HR>
<FONT face=Tahoma><B>From:</B> kictanet [kictanet-bounces+eadera=<A
href="mailto:idrc.or.ke@lists.kictanet.or.ke"
target=_blank>idrc.or.ke@lists.kictanet.or.ke</A>] On Behalf Of Odhiambo
Washington [<A href="mailto:odhiambo@gmail.com"
target=_blank>odhiambo@gmail.com</A>]<BR><B>Sent:</B> 20 July 2012
23:41<BR><B>To:</B> Edith Adera<BR><B>Cc:</B> KICTAnet ICT Policy
Discussions<BR><B>Subject:</B> Re: [kictanet] The Death of
Landlines?<BR></FONT><BR></DIV>
<DIV>
<DIV class=h5>
<DIV></DIV>
<DIV>Thanks, Philip, but this is pure nostalgia you've put across. It has
nothing to do with service delivery, really.<BR><BR>TKL is the only company
that had fibre as the last mile before everyone else. Did they take advantage
of that?<BR><BR>TKL is the parent company of Safaricom, who now is the market
leader. What went wong?<BR><BR>Do you remember the days of "The Watchman" -
when people had to resort to the Daily Nation's Watchman column in order to
spur KPT&C into action?<BR><BR>I see the problem as being more of culture
than vandalism. Yes, there is vandalism, but culture plays out more
prominently.<BR><BR>You just need to single out a problem, like what Edith is
facing and you'll come to realize that vandalism has nothing to do with
it.<BR><BR>Even KPLC faces vandals who take away transformers - a more
dangerous venture. If they were TKL, there will be no more service on
copper!<BR><BR><BR><BR><BR><BR>
<DIV class=gmail_quote>On Fri, Jul 20, 2012 at 10:30 PM, Philip Adar <SPAN
dir=ltr><<A href="mailto:philip.adar@gmail.com"
target=_blank>philip.adar@gmail.com</A>></SPAN> wrote:<BR>
<BLOCKQUOTE
style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex"
class=gmail_quote>The problem with the landlines has nothing to do with
Telkom Kenya Limited (TKL), but has everything to do with the rest of us,
yes all of us as Kenyans. TKL as a company will always be happy to offer
better services to her customers in this competitive and saturated
telecommunications market place.<BR><BR>Investment in copper is a very
expensive undertaking. It is expensive to procure and install copper
cables more than any other form of telecommunications infrastructure the
world over. Many companies who operate copper lines make profit by striving
to derive maximum benefit from copper over long durations of time (maybe 5
to 10 years of service). But of late, the Kenyan populace has developed a
very high appetite for harvesting copper such that even getting 24hours of
copper in the ground is becoming a nightmare!<BR><BR>I know this from my
previous experience while working for TKL.<BR><BR>TKL has a maintenance
team. Every time an outage occurs (most cases will be that somebody has
cut-out and stolen some copper cable), they will respond by visiting the
affected areas and replacing the stolen cables. But in 99% of the cases, the
replaced cable will be stolen the very night it is installed! The thieves
will keep an eye and immediately the cable is replaced, they will come
harvesting again!!!<BR><BR>Now the question arises: How many times will the
company be financially capable of replacing cables that get stolen 24 hours
later? <BR><BR>I remember with nostalgia some times back when overhead
copper cables used to run parallel to the major roads in Kenya; even to the
remote village where I come from, we had copper cables providing
telecommunications services to the local post office. It was common to see
KPLC power cables on one side of the road and Kenya Post and
Telecommunications Corporation (KPTC) cables on the other. How comes KPLC
cables still remain standing while KPTC cables are today non existent? Do
anyone believe KPTC initiated a project to harvest the cables and kept them
in a store somewhere?<BR><BR>People in this country; and perhaps people in
the ICT industry have made money by profiteering from copper cable
vandalism! <BR><BR>It is still common to get fixed lines
in developed countries, and I guarantee that fixed lines will remain the
best form of providing telecommunication services for several years into the
future. <BR><BR>The ministry of communications (thanks to Dr. Ndemo) has
done her bit by supporting the industry by introducing strict penalty for
cable vandals. We need to do our part by encouraging community policing and
ensuring that all cable vandals are identified, arrested and charged in
court.<BR><BR>TKL would love to have everyone on landlines, in fact TKL
would be very happy to install additional landlines if we were to stop
stealing them. In my view, it may not be very correct to believe that TKL
employes are very incompetent and just too lazy to support the
infrastructure which generates revenue for the company.<BR><BR>We have
identified a problem, and the problem is extremely unsustainable levels of
cable theft than has been experienced in any part of the world before.
We need to see people here generating ideas on how we can root out
cable vandalism in our society. We need ideas on methods of providing
infrastructure sustainability in our country. The academia, the industry and
the society have roles to play to see a future of development into vision
2030, a future of honesty, a future devoid of business malpractices that
have seen some organizations benefiting using in appropriate means by
sabotaging others... <BR><BR>TKL, our companies, our institutions and all
our people need such ideas. This should be the
focus....<BR><BR>Regards<BR>Philip<BR><BR>
<DIV class=gmail_quote>
<DIV>
<DIV>On Fri, Jul 20, 2012 at 5:47 PM, Odhiambo Washington <SPAN
dir=ltr><<A href="mailto:odhiambo@gmail.com"
target=_blank>odhiambo@gmail.com</A>></SPAN> wrote:<BR></DIV></DIV>
<BLOCKQUOTE
style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex"
class=gmail_quote>
<DIV>
<DIV><BR><BR>
<DIV class=gmail_quote>
<DIV>On Fri, Jul 20, 2012 at 4:51 PM, Edith Adera <SPAN dir=ltr><<A
href="mailto:eadera@idrc.or.ke"
target=_blank>eadera@idrc.or.ke</A>></SPAN> wrote:<BR>
<BLOCKQUOTE
style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex"
class=gmail_quote>
<DIV lang=EN-US>
<DIV>
<P class=MsoNormal>Lister’s<U></U><U></U></P>
<P class=MsoNormal><U></U><U></U> </P>
<P class=MsoNormal>Does anyone know what’s going on at…is it Orange
Telkom or Telkom Kenya? about landlines. When corporate lines go down it
seems they are not being repaired, is this a sign of the “death of
landlines”?<U></U><U></U></P>
<P class=MsoNormal><U></U><U></U> </P>
<P class=MsoNormal>Seriously need to understand what is going on?</P>
<P class=MsoNormal> </P></DIV></DIV></BLOCKQUOTE></DIV>
<DIV><BR><BR>Personally, I think that unless someone has something special
to carry on top of the copper, then it's that time in life they drop the
"landline". There is nothing special about them.<BR>It's also pretty easy
these days for an organization to "change their contact phone
numbers" - by a simple change of "Our Contacts" on the website, or a
mailshot to their suppliers/clients.<BR><BR>Sorry I did not answer your
question directly, but TKL/Orange has been working on redoing their
cabling in many areas. Perhaps this is what is affecting you. I understand
how difficult it is to do business with Orange when it comes to fixing
problems. Their Customer Care still sux, and the bureaucracy is still very
much embedded. I resorted to walking to the Exchange and seeking out the
technicians in order to have my problems with landlines addressed. Maybe
you should do just that!<SPAN><FONT
color=#888888><BR><BR> <BR></FONT></SPAN></DIV></DIV><SPAN><FONT
color=#888888><BR>-- <BR>Best regards,<BR>Odhiambo
WASHINGTON,<BR>Nairobi,KE<BR><A href="tel:%2B254733744121" target=_blank
value="+254733744121">+254733744121</A>/<A href="tel:%2B254722743223"
target=_blank value="+254722743223">+254722743223</A><BR>_ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ <BR>I can't hear you -- I'm using the
scrambler.<BR><BR></FONT></SPAN><BR></DIV></DIV>_______________________________________________<BR>kictanet
mailing list<BR><A href="mailto:kictanet@lists.kictanet.or.ke"
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Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for
people and institutions interested and involved in ICT policy and
regulation. The network aims to act as a catalyst for reform in the ICT
sector in support of the national aim of ICT enabled growth and
development.<BR><BR>KICTANetiquette : Adhere to the same standards of
acceptable behaviors online that you follow in real life: respect people's
times and bandwidth, share knowledge, don't flame or abuse or personalize,
respect privacy, do not spam, do not market your wares or
qualifications.<SPAN><FONT
color=#888888><BR></FONT></SPAN></BLOCKQUOTE></DIV><SPAN><FONT
color=#888888><BR><BR clear=all><BR>-- <BR>Regards<BR><BR>Philip
Adar<BR><BR></FONT></SPAN></BLOCKQUOTE></DIV><BR><BR clear=all><BR>-- <BR>Best
regards,<BR>Odhiambo WASHINGTON,<BR>Nairobi,KE<BR><A
href="tel:%2B254733744121" target=_blank
value="+254733744121">+254733744121</A>/<A href="tel:%2B254722743223"
target=_blank value="+254722743223">+254722743223</A><BR>_ _ _ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _ _ _ _ _ _ <BR>I can't hear you -- I'm using the
scrambler.<BR><BR></DIV></DIV></DIV></DIV><BR>_______________________________________________<BR>kictanet
mailing list<BR><A
href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</A><BR><A
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Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people
and institutions interested and involved in ICT policy and regulation. The
network aims to act as a catalyst for reform in the ICT sector in support of
the national aim of ICT enabled growth and development.<BR><BR>KICTANetiquette
: Adhere to the same standards of acceptable behaviors online that you follow
in real life: respect people's times and bandwidth, share knowledge, don't
flame or abuse or personalize, respect privacy, do not spam, do not market
your wares or qualifications.<BR></BLOCKQUOTE></DIV><BR><BR clear=all>
<DIV> </DIV>-- <BR>Muthoni<BR><BR>My Blog: <A
href="http://rugongo.blogspot.com/">http://rugongo.blogspot.com/</A><BR>--------------------------------------------<BR>Mahatma
Gandhi once said:-<BR><BR>First they ignore you,<BR>Then they laugh at
you,<BR>Then they fight you,<BR>AND THEN YOU WIN!!!<BR></DIV>
<P>
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and institutions interested and involved in ICT policy and regulation. The
network aims to act as a catalyst for reform in the ICT sector in support of the
national aim of ICT enabled growth and development.<BR><BR>KICTANetiquette :
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