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<p class="MsoNormal" style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><font face="Calibri"><span style="FONT-SIZE: 12pt; COLOR: black; mso-ascii-font-family: Calibri; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri">Hi
Esther,</span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'">
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<o:p></o:p></span></font></p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><span style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'"> <o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><font face="Calibri"><span style="FONT-SIZE: 12pt; mso-ascii-font-family: Calibri; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri">Great
stride! The first stage of eGov is informational....I hope we will move rapidly to actual interaction and service provision online.</span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'"><o:p></o:p></span></font></p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><span style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'"> <o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><font face="Calibri"><span style="FONT-SIZE: 12pt; mso-ascii-font-family: Calibri; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri">Reminds
me when I had to go to the police station recently for a police abstract...didn't know that I need to carry with me an abstract form (surprise!)...so I had to go next door to buy an asbtract form!</span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'"><o:p></o:p></span></font></p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><span style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'"> <o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><font face="Calibri"><span style="FONT-SIZE: 12pt; mso-ascii-font-family: Calibri; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri">The
greatest challenge will be to build the capacity of the service providers behind the colourful portal to deliver actual services and respond to queries. We must also have a feedback mechanism.</span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'"><o:p></o:p></span></font></p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><span style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'"> <o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><span style="FONT-SIZE: 12pt; mso-ascii-font-family: Calibri; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri"><font face="Calibri">You
may wish to have a look at a compilation of eGov experiences from across Africa (esp Mauritius) through the book Waema and I recently co-authored at
</font></span><a href="http://web.idrc.ca/openebooks/518-2/"><span style="FONT-SIZE: 12pt; COLOR: blue; FONT-FAMILY: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'">http://web.idrc.ca/openebooks/518-2/</span></a><span style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><span style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'"> <o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><font face="Calibri"><span style="FONT-SIZE: 12pt; mso-ascii-font-family: Calibri; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri">Full
title - Waema, T.M.; Adera, E.O. (editors). <b>Local Governance and ICTs in Africa - Case Studies and Guidelines for Implementation and Evaluation.</b> Pambazuka Press/IDRC, (2011) 353 pp. ISBN 978–1–55250–518–2 [e-book], 978–0–85749–032–2 [paperback].</span></font></p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><font face="Calibri"><span style="FONT-SIZE: 12pt; mso-ascii-font-family: Calibri; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri"></span></font> </p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><font face="Calibri"><span style="FONT-SIZE: 12pt; mso-ascii-font-family: Calibri; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri"><font face="calibri">Otherwise,
Kudos to the eGov team.</font> </span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'"><o:p></o:p></span></font></p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><span style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'"> <o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><span style="FONT-SIZE: 12pt; mso-ascii-font-family: Calibri; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri"><font face="Calibri">Edith </font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'"><o:p></o:p></span></p>
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<p class="MsoNormal" style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: 115%"><font color="#000000"><b style="mso-bidi-font-weight: normal"><span style="FONT-SIZE: 10pt; COLOR: #1f497d; LINE-HEIGHT: 115%; FONT-FAMILY: 'Arial','sans-serif'; mso-themecolor: text2"><font color="#000000">Edith
Ofwona Adera</font> </span></b><span style="COLOR: black"><o:p></o:p></span></font></p>
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Development Research Centre | Centre de recherches pour le développement international<o:p></o:p></font></span></p>
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<font face="Tahoma" size="2"><b>From:</b> kictanet [kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke] On Behalf Of Esther Wanjau [esther_wanjau@yahoo.com]<br>
<b>Sent:</b> 25 June 2012 17:59<br>
<b>To:</b> Edith Adera<br>
<b>Cc:</b> KICTAnet ICT Policy Discussions<br>
<b>Subject:</b> [kictanet] e-Government Online Portal<br>
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<td valign="top"><font size="4">Dear All,<br>
<br>
</font>
<p class="MsoNormal"><font size="4"><span style="FONT-FAMILY: 'Bookman Old Style','serif'">The Directorate of e-Government has developed an internet portal to facilitate citizen access to integrated public services using a computer, PDA or phone.
</span></font><span style="FONT-SIZE: 12pt; FONT-FAMILY: 'Bookman Old Style','serif'"><font size="4">A catalogue of government services has been developed. It is intended that this simplified method of accessing a wide variety of government services will enhance
service delivery and reduce opportunities for graft. The link to this service is www.kenya.go.ke or www.hudumakenya.go.ke. This portal also allows you to personalize the services that you require so that when you log on to the portal you only see the services
that you want. The same applies to the links one visits on a regular basis including social networking sites. One can add and remove services at will. To do this one must first create an account. Try it out! Your feedback will be highly appreciated.</font><br>
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<br>
Esther Wanjau<br>
Directorate of e-Government<br>
Presidency & Cabinet Affairs Office<br>
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email: esther.wanjau@kenya.go.ke</td>
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