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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Dkt/Listers,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>This is a very interesting article, which highlights the positive strides made by all stakeholders in getting Kenya on the Map at No 97.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Of particular mention is the “wait-and-see” approach that potential foreign outsourcers are taking on the MEA region and of course Kenya is a default victim in this – reinforcing the late Prof. Saitoti’s call in Mombasa on Friday on urgency of having a free, fair and peaceful elections.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> Now that we are on the map, it is all up to us to get to top 30 or better in 2013! Here’s my take on what MUST be done to achieve this:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><span style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Local organizations need to be educated on: the advantages of outsourcing; what needs to be outsources; how to identify a quality service provider…..<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><span style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>The government MUST begin to aggressively outsource non-core services to private sector..PPP initiatives jump to mind<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><span style='mso-list:Ignore'>3.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Providers need to be more innovative in their service offerings. Training programs must be set in motion to building a larger middle management pool for providers<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><span style='mso-list:Ignore'>4.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>The multi-stakeholder initiatives already underway (centers of excellence, marketing, certification) need to be reviewed; refocused and reinforced.<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><span style='mso-list:Ignore'>5.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Government entities seemingly mandated in their TOR’s in the development of the sector (ICT Board; PM Working Group; Brand Kenya, etc) MUST be vetted afresh with TOR’s and deliverables re-aligned and performance based contracting enforced. Duplication in mandates in these organizations, in my view, has worked against a faster advancement in the sector.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>My take<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Best Regards,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Edwin <o:p></o:p></span></p></div><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> kictanet [mailto:kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke] <b>On Behalf Of </b>waudo siganga<br><b>Sent:</b> Monday, June 11, 2012 6:25 PM<br><b>To:</b> Edwin<br><b>Cc:</b> KICTAnet ICT Policy Discussions<br><b>Subject:</b> Re: [kictanet] Fwd: Tholons Top 100 2012 Report - Complimentary Copy<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><div><div id=me59205><div><p class=MsoNormal><span style='font-size:13.5pt;font-family:"Arial","sans-serif"'>Hi Edwin - the password is <span class=me75868me52401navbgas>Th010n$2012 and it works!</span> Personally, although I am not strongly involved in this area, am impressed that Nairobi has made the Top 100, albeit at 97, given that there are thousands of cities in the world!<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:13.5pt;font-family:"Arial","sans-serif"'> <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:13.5pt;font-family:"Arial","sans-serif"'>On Mon, Jun 11, 2012, at 04:28 PM, Edwin Onchari wrote:<o:p></o:p></span></p></div><blockquote style='border:none;border-left:solid #144FAE 1.5pt;padding:0in 0in 0in 12.0pt;margin-left:0in;margin-right:0in'><div><p class=me59205msonormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Hi Dkt,</span><span style='font-size:13.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p><p class=me59205msonormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span style='font-size:13.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p><p class=me59205msonormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>The link below times out and the other complimentary one for Kictanet (<a href="http://www.kictanet.or.ke/?p=9546">http://www.kictanet.or.ke/?p=9546</a>) requires both a username and password, could you by any chance have the same?</span><span style='font-size:13.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p><p class=me59205msonormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span style='font-size:13.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p><div><p class=me59205msonormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Best Regards,</span><span style='font-size:13.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p><p class=me59205msonormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span style='font-size:13.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p><p class=me59205msonormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Edwin </span><span style='font-size:13.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p></div><p class=me59205msonormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span style='font-size:13.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=me59205msonormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> kictanet [<a href="mailto:kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke">mailto:kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke</a>] <b>On Behalf Of </b>waudo siganga<br><b>Sent:</b> Monday, June 11, 2012 1:53 PM<br><b>To:</b> Edwin<br><b>Cc:</b> KICTAnet ICT Policy Discussions<br><b>Subject:</b> [kictanet] Fwd: Tholons Top 100 2012 Report - Complimentary Copy</span><span style='font-size:13.5pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p></div></div><p class=me59205msonormal><span style='font-size:13.5pt;font-family:"Arial","sans-serif"'> <o:p></o:p></span></p><div><div><div id=me59205me52401><div><p class=me59205msonormal><span style='font-size:13.5pt;font-family:"Arial","sans-serif"'>Could be of interest to some colleagues ....<o:p></o:p></span></p></div><div><p class=me59205msonormal><span style='font-size:13.5pt;font-family:"Arial","sans-serif"'> <o:p></o:p></span></p></div><div><p class=me59205msonormal><span style='font-size:13.5pt;font-family:"Arial","sans-serif"'>----- Original message -----<o:p></o:p></span></p></div><div><p class=me59205msonormal><span style='font-size:13.5pt;font-family:"Arial","sans-serif"'>From: "<a href="mailto:manuel.ravago@tholons.com">manuel.ravago@tholons.com</a>" <<a href="mailto:manuel.ravago@tholons.com">manuel.ravago@tholons.com</a>><o:p></o:p></span></p></div><div><p class=me59205msonormal><span style='font-size:13.5pt;font-family:"Arial","sans-serif"'>To: <a href="mailto:info@cskonline.org">info@cskonline.org</a><o:p></o:p></span></p></div><div><p class=me59205msonormal><span style='font-size:13.5pt;font-family:"Arial","sans-serif"'>Subject: Tholons Top 100 2012 Report - Complimentary Copy<o:p></o:p></span></p></div><div><p class=me59205msonormal><span style='font-size:13.5pt;font-family:"Arial","sans-serif"'>Date: Mon, 11 Jun 2012 14:41:57 +0530<o:p></o:p></span></p></div><div><p class=me59205msonormal><span style='font-size:13.5pt;font-family:"Arial","sans-serif"'> <o:p></o:p></span></p></div><table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width=750 style='width:562.5pt;border:solid windowtext 1.0pt'><tr><td colspan=3 style='border:solid windowtext 1.0pt;padding:0in 0in 0in 0in'><p class=me59205msonormal><span style='font-family:"Arial","sans-serif"'> <o:p></o:p></span></p></td></tr><tr style='height:375.0pt'><td width=18 style='width:13.5pt;border:solid windowtext 1.0pt;padding:0in 0in 0in 0in;height:375.0pt'><p class=me59205msonormal><span style='font-family:"Arial","sans-serif"'> <o:p></o:p></span></p></td><td width=700 style='width:525.0pt;border:solid windowtext 1.0pt;padding:0in 0in 0in 0in;height:375.0pt'><table class=MsoNormalTable border=1 cellpadding=0 width=700 style='width:525.0pt;border:solid windowtext 1.0pt'><tr><td colspan=4 style='border:solid windowtext 1.0pt;padding:.75pt .75pt .75pt .75pt'><p class=me59205msonormal><span style='font-family:"Arial","sans-serif"'> <o:p></o:p></span></p></td></tr><tr><td width=9 style='width:6.75pt;border:solid windowtext 1.0pt;padding:.75pt .75pt .75pt .75pt'><p class=me59205msonormal><span style='font-family:"Arial","sans-serif"'> <o:p></o:p></span></p></td><td width=337 style='width:252.75pt;border:solid windowtext 1.0pt;padding:.75pt .75pt .75pt .75pt;vertical-align:center'><p class=me59205msonormal align=center style='text-align:center'><span style='font-family:"Arial","sans-serif";border:solid windowtext 1.0pt;padding:0in'><img border=0 width=331 height=485 id="me59205_x005f_x0000_i1025" src="cid:image001.jpg@01CD4806.7E3971F0" alt="Image removed by sender. Top100 2012"></span><span style='font-family:"Arial","sans-serif"'><o:p></o:p></span></p></td><td width=326 valign=top style='width:244.5pt;border:solid windowtext 1.0pt;padding:.75pt .75pt .75pt .75pt'><table class=MsoNormalTable border=1 cellpadding=0 width="100%" style='width:100.0%;border:solid windowtext 1.0pt'><tr><td valign=top style='border:solid windowtext 1.0pt;padding:.75pt .75pt .75pt .75pt'><div><p class=me59205msonormal><span style='font-family:"Arial","sans-serif"'>Every year, Tholons releases its flagship report entitled <em><span style='font-family:"Arial","sans-serif"'>Tholons Top 100 Outsourcing Destinations</span></em> – widely considered by industry experts as the de facto ranking for established and emerging outsourcing destinations. Now on its 6th year of publication, the Top 100 report aims to provide a contemporary and definitive look at the development and emergence of outsourcing locations worldwide.<o:p></o:p></span></p></div></td></tr><tr><td style='border:solid windowtext 1.0pt;padding:.75pt .75pt .75pt .75pt'><p class=me59205msonormal><span style='font-family:"Arial","sans-serif"'> <o:p></o:p></span></p></td></tr><tr><td valign=top style='border:solid windowtext 1.0pt;padding:.75pt .75pt .75pt .75pt'><div><p class=me59205msonormal><span style='font-family:"Arial","sans-serif"'>In this regard, we are pleased to provide you a complimentary copy of the <b>Tholons Top 100 Outsourcing Destinations 2012</b> report.<br><br>We firmly believe that the contents of the report will be of great benefit to nascent outsourcing locations actively developing their service delivery capabilities – by providing a crucial glimpse into service buyer and provider preferences, as well as providing a single platform for cross-city comparisons.<br><br>To access the Top 100 2012 report, please click on the link provided below:<o:p></o:p></span></p></div><p class=me59205msonormal><span style='font-family:"Arial","sans-serif"'><br><span class=me59205me52401rhsbodytext01>Link:</span> <span class=me59205me52401navbgas><a href="http://www.tholons.com/Top100_2012_Final.zip">http://www.tholons.com/Top100_2012_Final.zip</a></span><br><span class=me59205me52401rhsbodytext01>Password:</span> <span class=me59205me52401navbgas>Th010n$2012</span><o:p></o:p></span></p></td></tr><tr><td valign=top style='border:solid windowtext 1.0pt;padding:.75pt .75pt .75pt .75pt'><div><table class=MsoNormalTable border=1 cellpadding=0 width="100%" style='width:100.0%;border:solid windowtext 1.0pt'><tr><td style='border:solid windowtext 1.0pt;padding:.75pt .75pt .75pt .75pt'><p class=me59205msonormal><span style='font-family:"Arial","sans-serif"'> <o:p></o:p></span></p></td></tr><tr><td style='border:solid windowtext 1.0pt;padding:.75pt .75pt .75pt .75pt'><div><p class=me59205msonormal><span style='font-family:"Arial","sans-serif"'>Note: The Tholons Top 100 Outsourcing Destinations Report is available online as a paid report. Please treat the document with utmost confidentiality. This link will be rendered invalid after June 15, 2012.<o:p></o:p></span></p></div></td></tr></table></div></td></tr></table></td><td width=10 style='width:7.5pt;border:solid windowtext 1.0pt;padding:.75pt .75pt .75pt .75pt'><p class=me59205msonormal><span style='font-family:"Arial","sans-serif"'> <o:p></o:p></span></p></td></tr><tr><td colspan=4 style='border:solid windowtext 1.0pt;padding:6.0pt 6.0pt 6.0pt 6.0pt'><p class=me59205msonormal><span style='font-family:"Arial","sans-serif"'> <o:p></o:p></span></p></td></tr></table></td><td width=32 style='width:24.0pt;border:solid windowtext 1.0pt;padding:0in 0in 0in 0in;height:375.0pt'><p class=me59205msonormal><span style='font-family:"Arial","sans-serif"'> <o:p></o:p></span></p></td></tr><tr><td style='border:solid windowtext 1.0pt;padding:0in 0in 0in 0in'><p class=me59205msonormal><span style='font-family:"Arial","sans-serif"'> <o:p></o:p></span></p></td><td style='border:none;padding:6.0pt 6.0pt 6.0pt 6.0pt'><p class=MsoNormal><span style='font-family:"Arial","sans-serif"'> <o:p></o:p></span></p></td><td style='border:none;padding:6.0pt 6.0pt 6.0pt 6.0pt'><p class=MsoNormal><span style='font-family:"Arial","sans-serif"'> <o:p></o:p></span></p></td></tr><tr><td colspan=3 style='border:solid windowtext 1.0pt;padding:0in 0in 0in 0in'><p class=me59205msonormal><span style='font-family:"Arial","sans-serif"'> <o:p></o:p></span></p></td></tr></table><p class=me59205msonormal><span style='font-size:13.5pt;font-family:"Arial","sans-serif"'> <o:p></o:p></span></p><table class=MsoNormalTable border=1 cellpadding=0 width=751 style='width:563.25pt;border:solid windowtext 1.0pt'><tr><td style='border:solid windowtext 1.0pt;padding:.75pt .75pt .75pt .75pt'><p class=me59205msonormal><span style='font-family:"Arial","sans-serif"'> <o:p></o:p></span></p></td><td style='border:solid windowtext 1.0pt;padding:.75pt .75pt .75pt .75pt'><p class=me59205msonormal><span style='font-family:"Arial","sans-serif"'>Every year, we strive to further improve the Tholons Top 100 Outsourcing Destinations report. It is in light of this that we look forward to your inputs for next year's Top 100 report as we create a more detailed and data-centric study. We believe that your organization will provide us the necessary on-the-ground support and information to enhance our study for the use of both buyers and suppliers of outsourced services.<br><br>Please accept the Top 100 2012 report with our compliments. We look forward to working with you on the Tholons Top 100 Outsourcing Destinations 2013 Report.<br><br>Sincerely,<br>Manuel Ravago<br>President - Research<br>Tholons<o:p></o:p></span></p></td><td style='border:solid windowtext 1.0pt;padding:.75pt .75pt .75pt .75pt'><p class=me59205msonormal><span style='font-family:"Arial","sans-serif"'> <o:p></o:p></span></p></td></tr><tr><td colspan=3 style='border:solid windowtext 1.0pt;padding:.75pt .75pt .75pt .75pt'><div class=MsoNormal align=center style='text-align:center'><span style='font-family:"Arial","sans-serif"'><hr size=2 width="100%" align=center></span></div></td></tr><tr><td width=14 style='width:10.5pt;border:solid windowtext 1.0pt;padding:.75pt .75pt .75pt .75pt'><p class=me59205msonormal><span style='font-family:"Arial","sans-serif"'> <o:p></o:p></span></p></td><td width=694 style='width:520.5pt;border:solid windowtext 1.0pt;padding:.75pt .75pt .75pt .75pt'><div><p class=me59205msonormal><span class=me59205me52401footertext><b><span style='font-family:"Arial","sans-serif"'>Copyright Notice</span></b></span><span style='font-family:"Arial","sans-serif"'><br><br><span class=me59205me52401footertext>The Tholons Top 100 Outsourcing Destinations 2012 Report was published as part of the Tholons Advisory, Investments and Research Services portfolio, covering all consulting projects and publications.</span><br><br><span class=me59205me52401footertext>For further information related to this document, reprint rights or general inquiries regarding other Tholons services, contact <a href="mailto:info@tholons.com">info@tholons.com</a> or call any of our global offices.</span><br><br><span class=me59205me52401footertext>Reproduction of this document and all content within is prohibited unless authorized by Tholons. All rights reserved. </span><o:p></o:p></span></p></div></td><td width=29 style='width:21.75pt;border:solid windowtext 1.0pt;padding:.75pt .75pt .75pt .75pt'><p class=me59205msonormal><span style='font-family:"Arial","sans-serif"'> <o:p></o:p></span></p></td></tr><tr><td colspan=3 style='border:solid windowtext 1.0pt;padding:.75pt .75pt .75pt .75pt'><div class=MsoNormal align=center style='text-align:center'><span style='font-family:"Arial","sans-serif"'><hr size=2 width="100%" align=center></span></div></td></tr><tr><td style='border:solid windowtext 1.0pt;padding:.75pt .75pt .75pt .75pt'><p class=me59205msonormal><span style='font-family:"Arial","sans-serif"'> <o:p></o:p></span></p></td><td style='border:solid windowtext 1.0pt;padding:.75pt .75pt .75pt .75pt'><p class=me59205msonormal><span style='font-family:"Arial","sans-serif"'> <o:p></o:p></span></p></td><td style='border:solid windowtext 1.0pt;padding:.75pt .75pt .75pt .75pt'><p class=me59205msonormal><span style='font-family:"Arial","sans-serif"'> <o:p></o:p></span></p></td></tr></table></div></div><div><p class=me59205msonormal><span style='font-size:13.5pt;font-family:"Arial","sans-serif"'> <o:p></o:p></span></p></div></div></div><p><span style='font-size:13.5pt;font-family:"Arial","sans-serif"'>Email had 1 attachment:<o:p></o:p></span></p><ul type=disc><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1'><code><span style='font-size:10.0pt'>image001.jpg</span></code><span style='font-size:13.5pt;font-family:"Arial","sans-serif"'><br> 3k (image/jpeg)<o:p></o:p></span></li></ul></blockquote></div></div><div><p class=MsoNormal><span style='font-size:13.5pt;font-family:"Arial","sans-serif"'> <o:p></o:p></span></p></div></div></div></body></html>