<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:12pt"><div style="font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; ">Evans,</div><div style="font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; "><br></div><div><font size="3">What has just happened with the response from Dr. Ndemo is the </font>propagation<font size="3"> of institutionalised mediocrity, it is such oversights that led CPM to lose the deal with IBM for the PC which ended up being swept up by Microsoft.</font></div><div><font size="3"><br></font></div><div><font size="3">Assume that it was a large Silicon Valley company that was trying to contact the KICT Board to get information on setting up in Konza and were not members of this list, what would they have done? Gone elsewhere, lets realise that some of this small "gestures of help" are more
detrimental to the Nation than you might think.</font></div><div><font size="3"><br></font></div><div>Dr. Ndemo, the term is spare the rod and spoil the board.</div><div><br></div><div>Regards</div><div style="font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; "> </div><div style="font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; ">Robert Yawe<br>KAY System Technologies Ltd<br>Phoenix House, 6th Floor<br>P O Box 55806 Nairobi, 00200<br>Kenya<br><br></div><div style="font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; ">Tel: +254722511225, +254202010696<br> <div style="font-size: 12pt; font-family: 'times new roman', 'new york', times, serif; "> <div style="font-size: 12pt; font-family: 'times new roman', 'new york', times, serif; "> <div dir="ltr"> <font size="2" face="Arial"> <hr size="1"> <b><span style="font-weight:bold;">From:</span></b> Evans Ikua
<ikua.evans@gmail.com><br> <b><span style="font-weight: bold;">To:</span></b> robertyawe@yahoo.co.uk <br><b><span style="font-weight: bold;">Cc:</span></b> KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> <br> <b><span style="font-weight: bold;">Sent:</span></b> Thursday, 29 March 2012, 17:34<br> <b><span style="font-weight: bold;">Subject:</span></b> Re: [kictanet] Customer Service in ICT<br> </font> </div> <br><div id="yiv1320879389">Thanks Dr Ndemo. Much appreciated.<br><br>Regards,<br>Evans<br><br><div class="yiv1320879389gmail_quote">On Thu, Mar 29, 2012 at 5:37 PM, <span dir="ltr"><<a rel="nofollow" ymailto="mailto:bitange@jambo.co.ke" target="_blank" href="mailto:bitange@jambo.co.ke">bitange@jambo.co.ke</a>></span> wrote:<br>
<blockquote class="yiv1320879389gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">Evans.<br>
Please write directly to Dr. Catherine Adeya, <a rel="nofollow" ymailto="mailto:cnadeya@ict.go.ke" target="_blank" href="mailto:cnadeya@ict.go.ke">cnadeya@ict.go.ke</a>, Director<br>
Vision Delivery (Konza Technopolis).<br>
<br>
<br>
Ndemo.<br>
<div class="yiv1320879389im"><br>
<br>
<br>
<br>
> Majala, no one has an excuse to be rude to customers, regardless of the<br>
> industry in which they work.<br>
><br>
> On the other hand, I have been trying to get across to the ICT Board on<br>
> the<br>
> email addresses provided but I cant get any feedback for the 2nd day now.<br>
> Even tried twitter. I also tried contacting them for info regarding Konza<br>
> City, again on the contact details provided on the Konza website, but<br>
> nothing...<br>
><br>
> Evans<br>
><br>
> On Thu, Mar 29, 2012 at 12:46 PM, Majala Mlagui {Maarifa} <<br>
> <a rel="nofollow" ymailto="mailto:majala@maarifa.co.ke" target="_blank" href="mailto:majala@maarifa.co.ke">majala@maarifa.co.ke</a>> wrote:<br>
><br>
>><br>
>> Does the ICT Board have a training service on Customer Service ? Client<br>
>> Relations? Some of our companies urgently need the service.<br>
>><br>
>> A number of web-design / graphic design firms in Nairobi tend to have<br>
>> extremely terrible customer service manners going to the the extent of<br>
>> believing that being rude and hanging up on clients who are asking for<br>
>> clarification of services is an acceptable thing to do. Kehl Design<br>
</div>>> Agency<<a rel="nofollow" target="_blank" href="http://kehldesign.com">http://kehldesign.com</a>>is an offending firm. Does anyone know<br>
<div><div class="yiv1320879389h5">>> their Directors ?<br>
>><br>
>> I don't know if this is solely tagged to the fact that creatives are<br>
>> known<br>
>> to be volatile but if we are to create a culture of good customer<br>
>> service<br>
>> within our industry then such instances should have repercussions e.g.<br>
>> #gotissuez #twitterbigstick and more...<br>
>><br>
>><br>
>> Majala<br>
>><br>
>><br>
>><br>
>><br>
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>><br>
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<div class="yiv1320879389HOEnZb"><div class="yiv1320879389h5">><br>
> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform<br>
> for people and institutions interested and involved in ICT policy and<br>
> regulation. The network aims to act as a catalyst for reform in the ICT<br>
> sector in support of the national aim of ICT enabled growth and<br>
> development.<br>
><br>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors<br>
> online that you follow in real life: respect people's times and bandwidth,<br>
> share knowledge, don't flame or abuse or personalize, respect privacy, do<br>
> not spam, do not market your wares or qualifications.<br>
<br>
<br>
</div></div></blockquote></div><br>
</div><br>_______________________________________________<br>kictanet mailing list<br><a ymailto="mailto:kictanet@lists.kictanet.or.ke" href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a><br><a href="http://lists.kictanet.or.ke/mailman/listinfo/kictanet" target="_blank">http://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br><br>Unsubscribe or change your options at <a href="http://lists.kictanet.or.ke/mailman/options/kictanet/robertyawe%40yahoo.co.uk" target="_blank">http://lists.kictanet.or.ke/mailman/options/kictanet/robertyawe%40yahoo.co.uk</a><br><br>The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br><br>KICTANetiquette : Adhere to the same standards of acceptable behaviors online
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