<div>Hi James,<br></div><div><br></div><div>I actually have not heard anything bad about Swift Global for a while now. The main complaints I hear are about Zuku. The primary two being an almost complete lack of customer support and terrible international internet speeds even on their fibre network.</div>
<div><br></div><br><div class="gmail_quote">On Mon, Feb 20, 2012 at 10:12 AM, James Mbugua <span dir="ltr"><<a href="mailto:jgmbugua@gmail.com">jgmbugua@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
Is there anything Swift Global do right? All I hear are complaints,<br>
complaints, complaints!<br>
<br>
On Sat, Feb 18, 2012 at 7:57 AM, Brian Munyao Longwe <<a href="mailto:blongwe@gmail.com">blongwe@gmail.com</a>> wrote:<br>
> FYI - makes good reading<br>
><br>
> ---------- Forwarded message ----------<br>
> From: John Doe Smith Kamau KipNg'etich Jones <<a href="mailto:skunkworks.ku@gmail.com">skunkworks.ku@gmail.com</a>><br>
> Date: Fri, Feb 17, 2012 at 6:38 PM<br>
> Subject: [Skunkworks] How Swift-Global's Mabeshte became millions of times<br>
> better than KDN's butterfly<br>
> To: Skunkworks Mailing List <<a href="mailto:skunkworks@lists.my.co.ke">skunkworks@lists.my.co.ke</a>><br>
><br>
><br>
> well, Mabeshte is just-so-obviously-much-better than Butterfly. Its a<br>
> good thing KDN gave it to swift-global. KDN din't know how to manage<br>
> butterfly the way swift-global does... in fact, KDN did such a bad<br>
> job, that swift-global had to rebrand it to Mabeshte.<br>
><br>
> Me and swift-global are trully "mabeshte" :-).<br>
><br>
> You see, Mabeshte is so much better than butterfly because......<br>
><br>
> 1) Butterfly was cheaper<br>
> .... but eww!! who wants cheap things!? excuse me, but I like to live<br>
> above my means. Butterfly had a monthly unlimited bundle that cost<br>
> 2320..... but how was it cheaper if Mabeshte sells unlimited internet<br>
> for 24hrs at 50 bob (i.e 1500 bob a month) ???? -> well... it turns<br>
> out that you will never spend just 50bob on mabeshte to get their net.<br>
> Oh nooo.... there's the 10bob transaction fee charged for the paybill<br>
> payment..... and to that, add the 50bob cred you'll spend calling<br>
> support coz their system won't automatically email/text you a username<br>
> & pass to surf through mabeshte. If you're lucky, u may have to spend<br>
> 100bob if the system �completely missed� the mpesa sms for some<br>
> reason....<br>
><br>
> ...in fact, its taken 5hrs and a bamba 50 for me to start surfing on<br>
> mabeshte to send this email.<br>
><br>
> and as for reversal of a botched payment.... it could take up to<br>
> 60hours for swift-global to initiate it � ( and, as my collegue<br>
> experienced it, you may have to send them instructions [with<br>
> screen-shots] on how perform a reversal)<br>
> and how is that a good thing.... it turns out that the longer it takes<br>
> for you to receive an mpesa sms, the sweeter it is when it gets there<br>
> :-)<br>
><br>
> and while the monthly payment to butterfly was apparently �more<br>
> convenient� than paying 50bob daily to mabeshte, I like the way<br>
> mabeshte helps me impress my friends because I appear to have money in<br>
> my mpesa all the time :-), hehehehehe<br>
><br>
> Additionally, calling their support number (020692100) will first give<br>
> you a pre-recorded "hallo"... and then give you a dial-tone which is<br>
> actually charged as if someone picked up the phone!! my friends now<br>
> think i'm on post-paid!! Swaga aje aje!! try it now and see! Just<br>
> call, get to dial-tones, hang-up, and see your cred<br>
><br>
> Disclaimer: tested on safcom.<br>
><br>
> 2) Butterfly was faster....<br>
> And yes... Swift-Global, in all their intelligence, know that capping<br>
> speeds to 64kBps (kiloBYTES, not kilobits) helps reduce global warming<br>
> and surges Kenya towards realisation of the vision2030 and Konza<br>
> City....<br>
> �. and butterfly did the opposite... you see .... it was just *TOO*<br>
> fast. And y'all know too much of something is deadly.<br>
> When surfing at a butterfly hotspot alone (or late at night),<br>
> butterfly indecently gave me its all!! can u imagine!! that's very,<br>
> very.... veeeryyy "tabia mbayaaa"....<br>
> hebu imagine that i would clock 1.5mBps (megaBYTES, not megabits)!!<br>
> JEEZ!! It was so much that it was my slow comp that was the<br>
> bottle-neck � not the network!! and that's just wrong!!<br>
><br>
> It made me feel really bad that KDN would mock my decade-old laptop<br>
> with speeds that could have possibly killed it!! I mean.... how dare<br>
> they!! ati 1.5mBps!!<br>
><br>
> !!! NKT �!!!<br>
><br>
> swift-global's speeds... sigh... their capped speeds mean that the<br>
> average ebook or mp3 will take 20 minutes to download, giving me ample<br>
> time to focus on more important things.... like family.... or other<br>
> even more important things... like solving world poverty, or<br>
> eradicating world hunger and famine, or helping the flowers in my<br>
> garden cross-pollinate... or trolling on the skunkworks mailing<br>
> list.... Very important things indeed!!<br>
><br>
> and while I could stream at 720p or 1080p on butterfly, my comp could<br>
> barely render the stream properly given its low specs.... but<br>
> swift-globals cares for computers like mine, and cap their speeds to<br>
> force me (and everyone else) to stream at 320p, which is good for my<br>
> computer. Moreover, the capped speeds give me ample time to do other<br>
> "important things" as I wait for the buffer to fill up! Kudos<br>
> switf-global!!<br>
><br>
> 3) Butterfly had tech-smart staff in their tech-support department<br>
> .... WTF!? who wants to call support and get a know-it-all geek on the<br>
> other end who speaks gibberish!? How i'm I, a skunkworks troll,<br>
> supposed to make sense of... "have you confirmed that your computer is<br>
> configured to receive network configuration data via DHCP"... JEEZ!!<br>
> what on earth does that mean?!<br>
> .... well.... ok.... i guess the butterfly tech team knew what they<br>
> were talking about, and they did resolve down-times within an hour or<br>
> two.... or ten-minutes.<br>
> and yes.... they appeared to be well trained...<br>
><br>
> but jeez!! I like tech support people who speak my language... tech<br>
> support who tell me to "turn you computer off, then turn it back on,<br>
> then install a good antivirus, then wait 15 minutes before<br>
> connecting."..... and thats the kind of support swift-global gives!!<br>
><br>
> Seeeee!!!! ... I told you swift-global support is much better! and<br>
> sometimes, when you call swift-global support a lot (i.e more than two<br>
> times), you'll get to talk to a woman with ATT!! and thats so cool!! I<br>
> know y'all like women when they're all fiesty n ferocious :-) i know i<br>
> do, heheheheh<br>
><br>
> �.. and that's another good reason why swift-global needs to be more<br>
> expensive. That fiesty tech-support lady is obviously paid a lot of<br>
> money!! that kind of customer-support service doesn't come cheap!!<br>
><br>
> �.. in fact... I think I'll call support again once I email this :-D<br>
><br>
> 4) Butterfly was more reliable, with fewer downtimes...<br>
> .... and that was a recipe for addiction to the internet!!<br>
> Swift-global knows this, and that is why they let their downtimes last<br>
> days on end. This also helps reduce global-warming, since computers<br>
> produce less heat energy when they are not being used to browse ( or<br>
> stream at 720p) � just ask any primary school science-teacher to<br>
> verify this! and yes.. you guessed it... the down-times give me ample<br>
> time to focus on important things....<br>
><br>
> and butterfly was rude enough to encourage internet-addiction by<br>
> maintaining their network!! jeez!!.... after swift-global took over,<br>
> one of their �nodes� (a pole with lots of transmitters) was toppled<br>
> over by strong winds, and stayed like that for months!!<br>
> and the node i'm currently connected to has had perenial power issues<br>
> for 1 and a half years.... kudos swift-global :-)!!<br>
><br>
> ... swift-global just knows how to run things.<br>
><br>
> Earlier today, as I waited for a payment to go through on mabeshte<br>
> (for five hours), I had ample time to do something important.... i.e.<br>
> draft a solution for world-piece.<br>
><br>
> And as I have penned it, the solution to world piece will start with<br>
> swift-global handling the world's communications :-)... in fact,<br>
> whoever named swift-global "swift-*global*" must have known this too!<br>
> i bet he came up with the name after he got ample time to consider it<br>
> during a down time :-)<br>
><br>
> later guys.... the fiesty support-lady just picked up :-)<br>
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> --<br>
> Brian Munyao Longwe<br>
> e-mail: <a href="mailto:blongwe@gmail.com">blongwe@gmail.com</a><br>
> cell:� +254715964281<br>
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><br>
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br>
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</blockquote></div><br><br clear="all"><br>-- <br><div>Regards<br></div><div><br></div><div>Brian Ngure</div><br>