<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:12pt"><div><span>Hi Hussein,</span></div><div><span><br></span></div><div><span>I fully agree with you on that point, it not that Safaricom is doing anything better just that the rest are mediocre, as is said "in the land of the blind the one eyed man will be king".</span></div><div><span><br></span></div><div><span>Just to prove your point, I have been trying to get a comprehensive pricing from Safaricom of their cloud offering and all I have been getting is twitter type responses. </span></div><div><span><br></span></div><div><span>Why can't they just have a kiosk type menu where one can pick what they need without having to send 100 emails to 20 different departments/people a.k.a silos over a period of 2 months.</span></div><div><span><br></span></div><div>Selling cloud is not new Amazon has been at it for years (now offering
5 GB free cloud storage), the Indians are doing it www.esds.co.in but the Kenyans are trying to recreate the wheel.</div><div><br></div><div>"Self deception is the easiest form of deception"</div><div><br></div><div>Regards</div><div> </div><div>Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya
Tel: +254722511225, +254202010696<br></div> <div style="font-size: 12pt; font-family: 'times new roman', 'new york', times, serif; "> <div style="font-size: 12pt; font-family: 'times new roman', 'new york', times, serif; "> <div dir="ltr"> <font size="2" face="Arial"> <hr size="1"> <b><span style="font-weight:bold;">From:</span></b> Ali Hussein <ali@hussein.me.ke><br> <b><span style="font-weight: bold;">To:</span></b> 'robert yawe' <robertyawe@yahoo.co.uk> <br><b><span style="font-weight: bold;">Cc:</span></b> 'KICTAnet ICT Policy Discussions' <kictanet@lists.kictanet.or.ke> <br> <b><span style="font-weight: bold;">Sent:</span></b> Friday, 3 February 2012, 10:58<br> <b><span style="font-weight: bold;">Subject:</span></b> RE: [kictanet] why safaricom has no competition<br> </font> </div> <br><div id="yiv1109165440"><style><!--
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--></style><div><div class="yiv1109165440WordSection1"><div class="yiv1109165440MsoNormal"><span style="color: rgb(31, 73, 125); font-family: serif; ">Robert</span></div><div class="yiv1109165440MsoNormal"><span style="color: rgb(31, 73, 125); font-family: serif; "> </span></div><div class="yiv1109165440MsoNormal"><span style="color: rgb(31, 73, 125); font-family: serif; ">You have made my day… </span><span style="color: rgb(31, 73, 125); font-family: Wingdings; ">J</span><span style="color: rgb(31, 73, 125); font-family: serif; "> Though I must say that it’s a really sad day when the choice is between ‘iffy’ service and bad service…</span></div><div class="yiv1109165440MsoNormal"><span style="color: rgb(31, 73, 125); font-family: serif; "> </span></div><div class="yiv1109165440MsoNormal"><span style="color: rgb(31, 73, 125); font-family: serif; ">We have become so ‘pavloved’ to bad service in the Telco sector that we now just
roll over and play dead..</span></div><div class="yiv1109165440MsoNormal"><span style="color: rgb(31, 73, 125); font-family: serif; "> </span></div><div class="yiv1109165440MsoNormal"><span style="color: rgb(31, 73, 125); font-family: serif; ">Have a wonderful day!</span></div><div><div class="yiv1109165440MsoNormal"><span style="color: rgb(31, 73, 125); font-family: sans-serif; "> </span></div><div class="yiv1109165440MsoNormal"><span style="color: rgb(31, 73, 125); font-family: serif; "> </span></div><div class="yiv1109165440MsoNormal"><b><span style="color: rgb(31, 73, 125); font-family: serif; ">Ali Hussein|Managing Partner</span></b></div><div class="yiv1109165440MsoNormal"><b><span style="color: rgb(31, 73, 125); font-family: serif; "><br></span></b><span style="color: rgb(31, 73, 125); font-family: serif; ">Telemedia Africa<br>Azania Technology Group</span></div><div class="yiv1109165440MsoNormal"><span style="color: rgb(31, 73,
125); font-family: serif; ">Chaka Court, Argwings Kodhek Road</span></div><div class="yiv1109165440MsoNormal"><span style="color: rgb(31, 73, 125); font-family: serif; ">P O Box 14556-00100</span></div><div class="yiv1109165440MsoNormal"><span style="color: rgb(31, 73, 125); font-family: serif; ">+254 773/713 601113</span></div><div class="yiv1109165440MsoNormal"><b><span style="color: rgb(31, 73, 125); font-family: serif; ">Nairobi, Kenya</span></b></div><div class="yiv1109165440MsoNormal"><span style="color: rgb(31, 73, 125); font-family: serif; "> </span></div><div class="yiv1109165440MsoNormal"><span style="color: rgb(31, 73, 125); font-family: serif; "> </span></div><div class="yiv1109165440MsoNormal"><span style="color: rgb(31, 73, 125); font-family: serif; ">Twitter: @AliHKassim</span></div><div class="yiv1109165440MsoNormal"><span style="color: rgb(31, 73, 125); font-family: serif; ">Skype: abu-jomo</span></div><div
class="yiv1109165440MsoNormal"><span style="color: rgb(31, 73, 125); font-family: serif; "> </span></div></div><div class="yiv1109165440MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: serif; "> </span></div><div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in;"><div class="yiv1109165440MsoNormal"><b><span style="font-size: 10pt; font-family: sans-serif; ">From:</span></b><span style="font-size: 10pt; font-family: sans-serif; "> kictanet-bounces+info=alyhussein.com@lists.kictanet.or.ke [mailto:kictanet-bounces+info=alyhussein.com@lists.kictanet.or.ke] <b>On Behalf Of </b>robert yawe<br><b>Sent:</b> Friday, February 03, 2012 10:34 AM<br><b>To:</b> info@alyhussein.com<br><b>Cc:</b> KICTAnet ICT Policy Discussions<br><b>Subject:</b> [kictanet] why safaricom has no competition</span></div></div></div><div class="yiv1109165440MsoNormal"> </div><div><div><div
class="yiv1109165440MsoNormal" style="background:white;"><span style="color:black;">Hi,</span></div></div><div><div class="yiv1109165440MsoNormal" style="background:white;"><span style="color:black;"> </span></div></div><div><div class="yiv1109165440MsoNormal" style="background:white;"><span style="color:black;">We are always giving Safaricom flack on all issues including the lack of rain but today I have realised that they are still the better option.</span></div></div><div><div class="yiv1109165440MsoNormal" style="background:white;"><span style="color:black;"> </span></div></div><div><div class="yiv1109165440MsoNormal" style="background:white;"><span style="color:black;">I read on the Airtel website, <a rel="nofollow" target="_blank" href="http://africa.airtel.com/kenya/choose-your-number-148">http://africa.airtel.com/kenya/choose-your-number-148</a>, about a service that allows you to choose your own number directly from your
phone. </span></div></div><div><div class="yiv1109165440MsoNormal" style="background:white;"><span style="color:black;"> </span></div></div><div><div class="yiv1109165440MsoNormal" style="background:white;"><span style="color:black;">So I dashed to the nearest Airtel Shop to purchase a SIM card, I asked the attendants whether this service is available and they said I should go to one of the customer service centres. This already indicates that the information on the web site is obsolete, how much does it cost to update a website, I wonder.</span></div></div><div><div class="yiv1109165440MsoNormal" style="background:white;"><span style="color:black;"> </span></div></div><div><div class="yiv1109165440MsoNormal" style="background:white;"><span style="color:black;">So off I went to Kimathi Street service centre and for a minute I thought it was a classroom as there where rows of chairs facing the front, of the class. Any
customer service centre that has more chairs than a post Michuku Matatu definitely has serious problems.</span></div></div><div><div class="yiv1109165440MsoNormal" style="background:white;"><span style="color:black;"> </span></div></div><div><div class="yiv1109165440MsoNormal" style="background:white;"><span style="color:black;">As I had 10 minutes to kill I decided to pick a ticket just to go through the menu and there was no option for SIM card services so it seems that stopped offering this service and since there where more than 14 people already seated in the queue I decided that this was an exercise in futility.</span></div></div><div><div class="yiv1109165440MsoNormal" style="background:white;"><span style="color:black;"> </span></div></div><div><div class="yiv1109165440MsoNormal" style="background:white;"><span style="color:black;">I decided to humour myself by buying an Airtel SIM card and try following the instructions on
the web site, alas to no avail. The instructions do not correspond to the menus on the phone, then after cycling through a few options I get the correct one just to get the message that I cannot change the number because i have a pending "Kopa Kredo" balance and that I need to clear it before proceeding.</span></div></div><div><div class="yiv1109165440MsoNormal" style="background:white;"><span style="color:black;"> </span></div></div><div><div class="yiv1109165440MsoNormal" style="background:white;"><span style="color:black;">Note that this is a brand new SIM card so does it mean that on purchase the SIM card already has a debit balance?</span></div></div><div><div class="yiv1109165440MsoNormal" style="background:white;"><span style="color:black;"> </span></div></div><div><div class="yiv1109165440MsoNormal" style="background:white;"><span style="color:black;">I then go to the "Kopa Kredo" menu option and receive the message "dear
customer the kopa kreda system is currently unavailable".</span></div></div><div><div class="yiv1109165440MsoNormal" style="background:white;"><span style="color:black;"> </span></div></div><div><div class="yiv1109165440MsoNormal" style="background:white;"><span style="color:black;">After spending 30 valuable minutes on this exercise I got a flash of brilliance and instantly went into a trans.</span></div></div><div><div class="yiv1109165440MsoNormal" style="background:white;"><span style="color:black;"> </span></div></div><div><div class="yiv1109165440MsoNormal" style="background:white;"><span style="color:black;">I felt an inner force in me remove the SIM card from the phone, fit it on my thumb and flick it into the direction of the bin where it bounced off the edge and went straight in, what a feeling of relief. I then put back my old trusted Safaricom SIM card and continued with my day.</span></div></div><div><div
class="yiv1109165440MsoNormal" style="background:white;"><span style="color:black;"> </span></div></div><div><div class="yiv1109165440MsoNormal" style="background:white;"><span style="color:black;">Now I understand why Safaricom had no issues with number portability as they say in Harlem "Once you go "green" they is no going back".</span></div></div><div><div class="yiv1109165440MsoNormal" style="background:white;"><span style="color:black;"> </span></div></div><div><div class="yiv1109165440MsoNormal" style="background:white;"><span style="color:black;">Enjoy a connected weekend</span></div></div><div><div class="yiv1109165440MsoNormal" style="background:white;"><span style="color:black;"> </span></div></div><div><div class="yiv1109165440MsoNormal" style="background:white;"><span style="color:black;">Regards</span></div></div><div><div class="yiv1109165440MsoNormal" style="background:white;"><span style="color:black;">
</span></div></div><div><div class="yiv1109165440MsoNormal" style="background:white;"><span style="color:black;">Disclaimer: This post reflects the feelings of the writer and has been done without any monetary or other kind of incentive from the mentioned organisations. The tests where done under an impartial and controlled environment, you are free to try the same at home.</span></div></div><div><div class="yiv1109165440MsoNormal" style="background:white;"><span style="color:black;"> </span></div></div><div><div class="yiv1109165440MsoNormal" style="background:white;"><span style="color:black;">Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696</span></div></div></div></div></div></div><br><br> </div> </div> </div></body></html>