<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:12pt"><div><span><font class="Apple-style-span" size="3">I would like to be clear that I have no malice or ill </font>intentions towards Safaricom, just that they set very high standards initially and therefore changed the expectations of their clients. </span></div><div><span><br></span></div><div><span>All that I am is a creation of Safaricom and when my existence is threatened I have no option other than to scream, yell and kick. With the move of my last remaining domains to Safaricom I have all my eggs in one basket which makes me very edgy when someone threatens to drop the basket.</span></div><div><span><font class="Apple-style-span" size="3"><br></font></span></div><div><span><font class="Apple-style-span" size="3">A month ago I gave up on Telkom/Orange/Jambo in as far as their domain and mail hosting services
are concerned and decided to move over to Safaricom.</font></span></div><div><span><font class="Apple-style-span" size="3"><br></font></span></div><div><span><font class="Apple-style-span" size="3">The migration was a nightmare, in this case the source of the problem was Safaricom and not the other fellows as would usually be the case. I finally had the migration done after 2 or so weeks and escalating e-mails short of my namesake. </font></span></div><div><span><font class="Apple-style-span" size="3"><br></font></span></div><div>A month ago I got a notification for renewal of my domain from KENIC and I proceeded to request Safaricom to send me the procedure, I finally received that today after my domain has been suspended for 1 an entire week. The interesting part being that the person who responded was actually referring to an email I sent 2 months ago concerning the transfer of the
domain.</div><div><br></div><div>The most interesting issue that has go me raving is the following message (classic Telkom/Orange)'</div><div><br></div><div>______________</div><div><div class="MsoPlainText"><span style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt">Dear
Robert,<o:p></o:p></span></div>
<div class="MsoPlainText"><span style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt"><o:p> </o:p></span></div>
<div class="MsoPlainText"><span style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt">Please
make Transfer payment equivalent to the domain renewal fee in addition to the
renewal fee <o:p></o:p></span></div>
<div class="MsoPlainText"><span style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt"><o:p> </o:p></span></div>
<div class="MsoPlainText"><span style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt"><span class="Apple-style-span" style="background-color: rgb(255, 255, 0);">Kindly
send us a scanned copy of the receipt for this to be
effected</span>.<o:p></o:p></span></div>
<div class="MsoPlainText"><span style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt"><o:p> </o:p></span></div>
<div class="MsoPlainText"><span style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt">Payment
is made at A Safaricom Retail outlet against the respective item codes
below,<o:p></o:p></span></div>
<div class="MsoPlainText"><o:p> </o:p></div>
<div class="MsoNormal"><span style="COLOR: #1f497d" lang="EN-GB">There are various
types of domains as below with different costs as indicated.</span><span style="FONT-FAMILY: 'Tahoma','sans-serif'; COLOR: #1f497d; FONT-SIZE: 10pt"><o:p></o:p></span></div></div><div style="font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; ">_______________</div><div style="font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; "><br></div><div style="font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; ">Please see highlighted text, for a company that has been feted as a leading implementer of technology this message speaks volumes. </div><div style="font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; "><br></div><div><font class="Apple-style-span" size="3">Such instructions are standard with Telkom/Orange and also KPLC (pay then report upstairs to notify reconnection department) but I did not think I would actually see day that Safaricom would get to that
level and only hope into will not </font>permeate<font class="Apple-style-span" size="3"> to the voice service </font><img src="http://mail.yimg.com/ok/u/assets/img/emoticons/emo25.gif" alt=":-$ don't tell anyone, shh!"></div><div><br></div><div>This is a sign of disintegration at a time when integration is called for, Safaricom has a major task ahead as it tries to breakdown the silos that are developing before they become fully entrenched and become a culture. Many times we blame individuals for situations when the main problem is with the systems in force.</div><div style="font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; "><br></div><div style="font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; ">Is this a case of one step forward, two steps back?</div><div style="font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; "><br></div><div><font
class="Apple-style-span" size="3">"You are better having me on the inside pissing out than on the outside pissing inwards" - </font>Anonymous<font class="Apple-style-span" size="3"> </font></div><div style="font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; "><br></div><div style="font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; ">Robert Yawe<br>KAY System Technologies Ltd<br>Phoenix House, 6th Floor<br>P O Box 55806 Nairobi, 00200<br>Kenya<br><br></div><div style="font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; ">Tel: +254722511225, +254202010696</div></div></body></html>