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<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Morning Zachary, <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Safaricom Daily Bundles renewals and deductions are done once
every 24 hours in line the bundle subscribed to <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>As discussed with the team, deduction on your line was done once
yesterday. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>However, the confirmation message was done twice in error. We are
working to ensure that notification message is only sent once <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Details of the billing on your line are also available on <a
href="https://selfcare.safaricom.co.ke">https://selfcare.safaricom.co.ke</a><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Have a good day <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Kind Regards,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Maryann <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>
kictanet-bounces+mmichuki=safaricom.co.ke@lists.kictanet.or.ke
[mailto:kictanet-bounces+mmichuki=safaricom.co.ke@lists.kictanet.or.ke] <b>On
Behalf Of </b>Zachary Ochieng<br>
<b>Sent:</b> Friday, October 28, 2011 8:58 AM<br>
<b>To:</b> Maryann Michuki<br>
<b>Cc:</b> KICTAnet ICT Policy Discussions<br>
<b>Subject:</b> Re: [kictanet] Safaricom daily bundles - COFEK<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0>
<tr>
<td valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal>Hi listers,<br>
As for me, they deductions were made twice yesterday. Surely, something needs
to be done. If Safaricom is interested, my number is listed in the email
signature below.<br>
<br>
Zachary.<br>
<br>
<b><span style='font-family:"Tahoma","sans-serif";color:#00007F'>Be the
change you want to see in the world</span></b><br>
<br>
<i><span style='color:#007F7F'>Zachary Ochieng<br>
Editor/Journalist<br>
Cell: +254 726 473 388<br>
Blog: http://ochiengzach.blogspot.com<br>
Twitter: @OchiengZach</span></i><br>
<br>
<br>
--- On <b>Thu, 27/10/11, robert yawe <i><robertyawe@yahoo.co.uk></i></b>
wrote:<o:p></o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><br>
From: robert yawe <robertyawe@yahoo.co.uk><br>
Subject: Re: [kictanet] Safaricom daily bundles - COFEK<br>
To: zzachmbir@yahoo.com<br>
Cc: "KICTAnet ICT Policy Discussions"
<kictanet@lists.kictanet.or.ke><br>
Date: Thursday, 27 October, 2011, 19:48<o:p></o:p></p>
<div id=yiv961953453>
<div>
<div>
<div>
<p class=MsoNormal style='background:white'><span style='color:black'>Hi,<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:white'><span style='color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:white'><span style='color:black'>I
believe this is an opportunity for COFEK to prove that they are interested in
all consumers.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:white'><span style='color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:white'><span style='color:black'>Regards<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:white'><span style='color:black'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt;background:white'><span
style='color:black'>Robert Yawe<br>
KAY System Technologies Ltd<br>
Phoenix House, 6th Floor<br>
P O Box 55806 Nairobi, 00200<br>
Kenya<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:white'><span style='color:black'>Tel:
+254722511225, +254202010696<o:p></o:p></span></p>
<div>
<div>
<div class=MsoNormal align=center style='text-align:center;background:white'><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>
<hr size=1 width="100%" align=center>
</span></div>
<p class=MsoNormal style='margin-bottom:12.0pt;background:white'><b><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>From:</span></b><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> Edith
Adera <eadera@idrc.or.ke><br>
<b>To:</b> robert yawe <robertyawe@yahoo.co.uk><br>
<b>Cc:</b> KICTAnet ICT Policy Discussions
<kictanet@lists.kictanet.or.ke><br>
<b>Sent:</b> Thursday, 27 October 2011, 12:13<br>
<b>Subject:</b> RE: [kictanet] Safaricom daily bundles</span><span
style='font-family:"Times","serif";color:black'><o:p></o:p></span></p>
<div id=yiv961953453>
<div>
<div>
<div>
<p class=MsoNormal style='background:white'><span style='font-size:11.0pt;
font-family:"Arial","sans-serif";color:#1F497D'>Robert,</span><span
style='font-family:"Times","serif";color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:white'><span style='font-size:11.0pt;
font-family:"Arial","sans-serif";color:#1F497D'> </span><span
style='font-family:"Times","serif";color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:white'><span style='font-size:11.0pt;
font-family:"Arial","sans-serif";color:#1F497D'>You’re not alone! This is an
issue that Safaricom should resolve quickly! We miss those days when we would
get prompt response from Safaricom! even on this list.</span><span
style='font-family:"Times","serif";color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:white'><span style='font-size:11.0pt;
font-family:"Arial","sans-serif";color:#1F497D'> </span><span
style='font-family:"Times","serif";color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:white'><span style='font-size:11.0pt;
font-family:"Arial","sans-serif";color:#1F497D'>A lot Kenyans are losing
money this way – consumers are not effectively protected in this country!
Pertinent information is hidden in places not easy to get even by literate
and techy users, how about illiterate, non-techy users!</span><span
style='font-family:"Times","serif";color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:white'><span style='font-size:11.0pt;
font-family:"Arial","sans-serif";color:#1F497D'> </span><span
style='font-family:"Times","serif";color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:white'><span style='font-size:11.0pt;
font-family:"Arial","sans-serif";color:#1F497D'>I wonder why Consumer issues
are never taken seriously!</span><span style='font-family:"Times","serif";
color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:white'><span style='font-size:11.0pt;
font-family:"Arial","sans-serif";color:#1F497D'> </span><span
style='font-family:"Times","serif";color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:white'><span style='font-size:11.0pt;
font-family:"Arial","sans-serif";color:#1F497D'>Edith </span><span
style='font-family:"Times","serif";color:black'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:white'><span style='font-size:11.0pt;
font-family:"Arial","sans-serif";color:#1F497D'> </span><span
style='font-family:"Times","serif";color:black'><o:p></o:p></span></p>
</div>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;
border-color:-moz-use-text-color -moz-use-text-color'>
<div>
<p class=MsoNormal style='background:white'><b><span style='font-size:10.0pt;
font-family:"Arial","sans-serif";color:black'>From:</span></b><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>
kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke
[mailto:kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke] <b>On Behalf
Of </b>robert yawe<br>
<b>Sent:</b> Thursday, October 27, 2011 9:43 AM<br>
<b>To:</b> Edith Adera<br>
<b>Cc:</b> KICTAnet ICT Policy Discussions<br>
<b>Subject:</b> [kictanet] Safaricom daily bundles</span><span
style='font-family:"Times","serif";color:black'><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<p class=MsoNormal style='background:white'><span style='font-family:"Times","serif";
color:black'> <o:p></o:p></span></p>
</div>
<div>
<div>
<div>
<p class=MsoNormal style='background:white'><span style='font-family:"Times","serif";
color:black'>Hi All,<o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal style='background:white'><span style='font-family:"Times","serif";
color:black'> <o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal style='background:white'><span style='font-family:"Times","serif";
color:black'>Seems the case against a blogger has dampened the activity
on the list.<o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal style='background:white'><span style='font-family:"Times","serif";
color:black'> <o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal style='background:white'><span style='font-family:"Times","serif";
color:black'>That's beside the point, I recently got a SMS about the
Safaricom daily data bundle, which to the best of my knowledge I did not
subscribe to as I do not use my phone for browsing (actually I have a
separate phone for such activities).<o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal style='background:white'><span style='font-family:"Times","serif";
color:black'> <o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal style='background:white'><span style='font-family:"Times","serif";
color:black'>I assumed that the message was in error so I ignored it just to
realise a few days later that the service was being renewed every day so I
dialled the request code *544# to unsubscribe from the service just to find
that the option does not exist on the menu.<o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal style='background:white'><span style='font-family:"Times","serif";
color:black'> <o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal style='background:white'><span style='font-family:"Times","serif";
color:black'>I then called 200 for assistance to be told that the item is not
on the menu but that I should type "98" to get the option, we
expect better from Safaricom can someone please resolve this issue a.s.a.p to
prevent some of us from blowing the issue to the required proportions.<o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal style='background:white'><span style='font-family:"Times","serif";
color:black'> <o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal style='background:white'><span style='font-family:"Times","serif";
color:black'>Regards<o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal style='background:white'><span style='font-family:"Times","serif";
color:black'> <o:p></o:p></span></p>
</div>
</div>
<div>
<div style='margin-bottom:12.0pt;background-attachment:scroll;background-position-x:
0%;background-position-y:0%'>
<p class=MsoNormal style='background:white'><span style='font-family:"Times","serif";
color:black'>Robert Yawe<br>
KAY System Technologies Ltd<br>
Phoenix House, 6th Floor<br>
P O Box 55806 Nairobi, 00200<br>
Kenya<o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal style='background:white'><span style='font-family:"Times","serif";
color:black'>Tel: +254722511225, +254202010696<o:p></o:p></span></p>
</div>
</div>
</div>
</div>
</div>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt;background:white'><span
style='font-family:"Times","serif";color:black'><o:p> </o:p></span></p>
</div>
</div>
</div>
</div>
</div>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'><br>
-----Inline Attachment Follows-----<o:p></o:p></p>
<div>
<p class=MsoNormal>_______________________________________________<br>
kictanet mailing list<br>
<a href="/mc/compose?to=kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a><br>
<a href="http://lists.kictanet.or.ke/mailman/listinfo/kictanet"
target="_blank">http://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br>
<br>
Unsubscribe or change your options at <a
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target="_blank">http://lists.kictanet.or.ke/mailman/options/kictanet/zzachmbir%40yahoo.com</a><br>
<br>
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for
people and institutions interested and involved in ICT policy and regulation.
The network aims to act as a catalyst for reform in the ICT sector in support
of the national aim of ICT enabled growth and development.<br>
<br>
KICTANetiquette : Adhere to the same standards of acceptable behaviors online
that you follow in real life: respect people's times and bandwidth, share
knowledge, don't flame or abuse or personalize, respect privacy, do not spam,
do not market your wares or qualifications.<o:p></o:p></p>
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</table>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p>
</div>
<DIV><STRONG>Note:</STRONG></DIV>
<DIV><SPAN lang=EN-GB
style="FONT-WEIGHT: bold; FONT-SIZE: 11pt; COLOR: green; FONT-FAMILY: 'Century Gothic'">All
emails sent from Safaricom Limited are subject to Safaricom�s Email Terms &
Conditions. Please click <A
href="http://www.safaricom.co.ke/index.php?id=954"><SPAN
style="COLOR: green"><FONT color=#400080>here</FONT></SPAN></A> to read the
policy. </SPAN>
<HR>
</DIV>
<IMG
src="http://www.safaricom.co.ke/fileadmin/signaturefiles/MpesaTip1.JPG"> </SPAN></B><EM>
</EM>
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