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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Robert,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>You’re not alone! This is an issue that Safaricom should resolve quickly! We miss those days when we would get prompt response from Safaricom! even on this list.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>A lot Kenyans are losing money this way – consumers are not effectively protected in this country! Pertinent information is hidden in places not easy to get even by literate and techy users, how about illiterate, non-techy users!<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I wonder why Consumer issues are never taken seriously!<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Edith <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke] <b>On Behalf Of </b>robert yawe<br><b>Sent:</b> Thursday, October 27, 2011 9:43 AM<br><b>To:</b> Edith Adera<br><b>Cc:</b> KICTAnet ICT Policy Discussions<br><b>Subject:</b> [kictanet] Safaricom daily bundles<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal style='background:white'><span style='color:black'>Hi All,<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:black'>Seems the case against a blogger has dampened the activity on the list.<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:black'>That's beside the point, I recently got a SMS about the Safaricom daily data bundle, which to the best of my knowledge I did not subscribe to as I do not use my phone for browsing (actually I have a separate phone for such activities).<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:black'>I assumed that the message was in error so I ignored it just to realise a few days later that the service was being renewed every day so I dialled the request code *544# to unsubscribe from the service just to find that the option does not exist on the menu.<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:black'>I then called 200 for assistance to be told that the item is not on the menu but that I should type "98" to get the option, we expect better from Safaricom can someone please resolve this issue a.s.a.p to prevent some of us from blowing the issue to the required proportions.<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:black'>Regards<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt;background:white'><span style='color:black'>Robert Yawe<br>KAY System Technologies Ltd<br>Phoenix House, 6th Floor<br>P O Box 55806 Nairobi, 00200<br>Kenya<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:black'>Tel: +254722511225, +254202010696<o:p></o:p></span></p></div></div></div></body></html>