<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:12pt"><div><span>Hi,</span></div><div><span><br></span></div><div><span>I believe this is an opportunity for COFEK to prove that they are interested in all consumers.</span></div><div><span><br></span></div><div><span>Regards</span></div><div> </div><div>Robert Yawe<br>KAY System Technologies Ltd<br>Phoenix House, 6th Floor<br>P O Box 55806 Nairobi, 00200<br>Kenya<br><br></div><div>Tel: +254722511225, +254202010696<br><div style="font-size: 12pt; font-family: 'times new roman', 'new york', times, serif; "><div style="font-size: 12pt; font-family: 'times new roman', 'new york', times, serif; "><font size="2" face="Arial"><hr size="1"><b><span style="font-weight:bold;">From:</span></b> Edith Adera <eadera@idrc.or.ke><br><b><span style="font-weight: bold;">To:</span></b> robert yawe <robertyawe@yahoo.co.uk><br><b><span
style="font-weight: bold;">Cc:</span></b> KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke><br><b><span style="font-weight: bold;">Sent:</span></b> Thursday, 27 October 2011, 12:13<br><b><span style="font-weight: bold;">Subject:</span></b> RE: [kictanet] Safaricom daily bundles<br></font><br><div id="yiv1452331162"><style><!--
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--></style><div><div class="yiv1452331162WordSection1"><div class="yiv1452331162MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: sans-serif; ">Robert,</span></div><div class="yiv1452331162MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: sans-serif; "> </span></div><div class="yiv1452331162MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: sans-serif; ">You’re not alone! This is an issue that Safaricom should resolve quickly! We miss those days when we would get prompt response from Safaricom! even on this list.</span></div><div class="yiv1452331162MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: sans-serif; "> </span></div><div class="yiv1452331162MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: sans-serif; ">A lot Kenyans are losing money this way – consumers are not effectively protected in
this country! Pertinent information is hidden in places not easy to get even by literate and techy users, how about illiterate, non-techy users!</span></div><div class="yiv1452331162MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: sans-serif; "> </span></div><div class="yiv1452331162MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: sans-serif; ">I wonder why Consumer issues are never taken seriously!</span></div><div class="yiv1452331162MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: sans-serif; "> </span></div><div class="yiv1452331162MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: sans-serif; ">Edith </span></div><div class="yiv1452331162MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: sans-serif; "> </span></div><div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt
0in 0in 0in;"><div class="yiv1452331162MsoNormal"><b><span style="font-size: 10pt; font-family: sans-serif; ">From:</span></b><span style="font-size: 10pt; font-family: sans-serif; "> kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke] <b>On Behalf Of </b>robert yawe<br><b>Sent:</b> Thursday, October 27, 2011 9:43 AM<br><b>To:</b> Edith Adera<br><b>Cc:</b> KICTAnet ICT Policy Discussions<br><b>Subject:</b> [kictanet] Safaricom daily bundles</span></div></div></div><div class="yiv1452331162MsoNormal"> </div><div><div><div class="yiv1452331162MsoNormal" style="background:white;"><span style="color:black;">Hi All,</span></div></div><div><div class="yiv1452331162MsoNormal" style="background:white;"><span style="color:black;"> </span></div></div><div><div class="yiv1452331162MsoNormal" style="background:white;"><span style="color:black;">Seems the case against a blogger
has dampened the activity on the list.</span></div></div><div><div class="yiv1452331162MsoNormal" style="background:white;"><span style="color:black;"> </span></div></div><div><div class="yiv1452331162MsoNormal" style="background:white;"><span style="color:black;">That's beside the point, I recently got a SMS about the Safaricom daily data bundle, which to the best of my knowledge I did not subscribe to as I do not use my phone for browsing (actually I have a separate phone for such activities).</span></div></div><div><div class="yiv1452331162MsoNormal" style="background:white;"><span style="color:black;"> </span></div></div><div><div class="yiv1452331162MsoNormal" style="background:white;"><span style="color:black;">I assumed that the message was in error so I ignored it just to realise a few days later that the service was being renewed every day so I dialled the request code *544# to unsubscribe from the service just to find that the
option does not exist on the menu.</span></div></div><div><div class="yiv1452331162MsoNormal" style="background:white;"><span style="color:black;"> </span></div></div><div><div class="yiv1452331162MsoNormal" style="background:white;"><span style="color:black;">I then called 200 for assistance to be told that the item is not on the menu but that I should type "98" to get the option, we expect better from Safaricom can someone please resolve this issue a.s.a.p to prevent some of us from blowing the issue to the required proportions.</span></div></div><div><div class="yiv1452331162MsoNormal" style="background:white;"><span style="color:black;"> </span></div></div><div><div class="yiv1452331162MsoNormal" style="background:white;"><span style="color:black;">Regards</span></div></div><div><div class="yiv1452331162MsoNormal" style="background:white;"><span style="color:black;"> </span></div></div><div><div class="yiv1452331162MsoNormal"
style="margin-bottom:12.0pt;background:white;"><span style="color:black;">Robert Yawe<br>KAY System Technologies Ltd<br>Phoenix House, 6th Floor<br>P O Box 55806 Nairobi, 00200<br>Kenya</span></div></div><div><div class="yiv1452331162MsoNormal" style="background:white;"><span style="color:black;">Tel: +254722511225, +254202010696</span></div></div></div></div></div></div><br><br></div></div></div></div></body></html>