<html><head><style type="text/css"><!-- DIV {margin:0px;} --></style></head><body><div style="font-family:'times new roman', 'new york', times, serif;font-size:12pt;color:#000000;"><div style="color: rgb(0, 0, 0); font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; "></div><div style="color: rgb(0, 0, 0); font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; ">Hi,</div><div style="color: rgb(0, 0, 0); font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; "><br></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3">I had an interesting </font><font class="Apple-style-span" face="'times new roman', 'new york', times, serif">experience</font><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3"> with MPesa on Saturday when I received a payment received notification with a deadline message as would
happen with an unregistered recipient yet I am a registered user. My registered account did not register the transaction at all which was interesting.</font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3"><br></font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif">Being a law abiding citizen and client I called customer service, the person I spoke to as usual went off script to ask me all kinds of irrelevant questions such as do I have a dual SIM phone, was I expecting money from the person and when was my last transaction all of which are questions that do not assist in resolving my question.</font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif"><br></font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif">I sometimes wonder why I actual take the trouble yet all I
should have done was gone to an mpesa agent and withdrew the money. As in the case of funds wrongly credited to a bank account I would have paid back the amount at my own rate. The error in this case was equivalent to me picking cash from the floor of the supermarket.</font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif"><br></font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif">I noted that the transaction has been reversed this morning still and the message still assumes that I am an unregistered recipient. It is my hope that Safaricom's technical team have identified and sealed the hole as its exploitation will open them up to money laundering charges.</font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3"> </font></div><font class="Apple-style-span" face="'times new roman',
'new york', times, serif" size="3">Robert Yawe</font><br><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3">KAY System Technologies Ltd</font><br><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3">Phoenix House, 6th Floor</font><br><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3">P O Box 55806 Nairobi, 00200</font><br><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3">Kenya</font><br><br><div style="color: rgb(0, 0, 0); font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; ">Tel: +254722511225, +254202010696<div><br></div></div><div style="color: rgb(0, 0, 0); font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; position: fixed; "></div>
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