<html><head><style type="text/css"><!-- DIV {margin:0px;} --></style></head><body><div style="font-family:'times new roman', 'new york', times, serif;font-size:12pt;color:#000000;"><div style="color: rgb(0, 0, 0); font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; "></div><div style="color: rgb(0, 0, 0); font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; ">Hi,</div><div style="color: rgb(0, 0, 0); font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; "><br></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3">Is there anyone out there who can </font><font class="Apple-style-span" face="'times new roman', 'new york', times, serif">decipher</font><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3"> this message for me?</font></div><div style="color: rgb(0, 0, 0); font-family: 'times new
roman', 'new york', times, serif; font-size: 12pt; "><br></div><div style="color: rgb(0, 0, 0); font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; "><p class="MsoNormal"><span style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt">Good
morning Robert,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt" lang="EN-US">WP was not build with PureFTP support hence the reason why you cannot
upgrade your CMS. PureFTP is our default ftp server and cannot be changed as you
were advised earlier. Everything else is supported.</span><span style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt">Should
you require further assistance please do not hesitate to contact us via the
email address <a title="mailto:business.support@safaricom.co.ke" href="mailto:business.support@safaricom.co.ke"><span style="COLOR: #1f497d" title="mailto:business.support@safaricom.co.ke">business.support@safaricom.co.ke</span></a>
or the below support line.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt" lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><i><span style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 10pt" lang="EN-US">Regards,<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 10pt" lang="EN-US"><o:p> </o:p></span></i></p>
<p class="MsoNormal"><i><span style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 10pt" lang="EN-US">Terence Parassi<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 10pt" lang="EN-US">Service Assurance & Quality - SMC<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 10pt" lang="EN-US">Safaricom Ltd<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 10pt" lang="EN-US">Tel: 020-4272222/ 0722002222<o:p></o:p></span></i></p></div> </div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3">Robert Yawe</font><br><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3">KAY System Technologies Ltd</font><br><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3">Phoenix House, 6th Floor</font><br><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3">P O Box 55806 Nairobi, 00200</font><br><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3">Kenya</font><br><br><div style="color: rgb(0, 0, 0); font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; ">Tel: +254722511225,
+254202010696<div><br></div></div><div style="color: rgb(0, 0, 0); font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; position: fixed; "></div>
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