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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Just wondering, whatever happened to innovation; revenue streams diversification, etc in organizations instead of blaming poor business performance on just price drops and elevated competition?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Edwin<o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke [mailto:kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke] <b>On Behalf Of </b>Stephen Mutoro<br><b>Sent:</b> Tuesday, June 28, 2011 10:32 AM<br><b>To:</b> Edwin<br><b>Cc:</b> 'KICTAnet ICT Policy Discussions'<br><b>Subject:</b> Re: [kictanet] Effects of lower calling rates<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Candara","sans-serif";color:#1F497D'>Hi Robert: I enjoy your comments. But with due respects, you are trivializing the all important subject of calling rates. I doubt you can prove and demonstrate that low calling rates automatically leads to immediate recruitment of incompetent staff (on the basis of numerous spelling mistakes on the brochure you have attached). I’ve printed a copy. It is unfair to (consumers) provoke emotions that you may over-pay for quality services. MSPs have an option to right-size – go for a lean establishment. Again this must be an exceptional brochure. Nonetheless, I’d love to hear from Safaricom on whether they can own up the brocure, its contents and disastrous spellings. Even if they do, I doubt they will relate the same to low calling rates, MTR or price wars.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Candara","sans-serif";color:#1F497D'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Candara","sans-serif";color:#1F497D'>Stephen Mutoro<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Candara","sans-serif";color:#1F497D'><a href="http://www.cofek.co.ke">www.cofek.co.ke</a> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Candara","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> kictanet-bounces+stephen=cofek.co.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+stephen=cofek.co.ke@lists.kictanet.or.ke] <b>On Behalf Of </b>robert yawe<br><b>Sent:</b> Tuesday, June 28, 2011 10:01 AM<br><b>To:</b> stephen@cofek.co.ke<br><b>Cc:</b> KICTAnet ICT Policy Discussions<br><b>Subject:</b> [kictanet] Effects of lower calling rates<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal><span style='color:black'>Hi,<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='color:black'>It is with sadness that I make this post, the effects of lower calling rates on Safaricom are beginning to show.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='color:black'>When an organisation known for its attention to detail, releasing a brochure to the public with such glaring errors is truly a reason for concern.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Times","serif"'><a href="http://quadrantshift.co.ke/wp-content/uploads/2011/06/safaricom-brochure-errors.pdf" target="_blank">http://quadrantshift.co.ke/wp-content/uploads/2011/06/safaricom-brochure-errors.pdf</a></span><o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><span style='font-family:"Times","serif"'>Regards</span><o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-family:"Times","serif"'>Robert Yawe</span><br><span style='font-family:"Times","serif"'>KAY System Technologies Ltd</span><br><span style='font-family:"Times","serif"'>Phoenix House, 6th Floor</span><br><span style='font-family:"Times","serif"'>P O Box 55806 Nairobi, 00200</span><br><span style='font-family:"Times","serif"'>Kenya</span><o:p></o:p></p><div><p class=MsoNormal><span style='color:black'>Tel: +254722511225, +254202010696<o:p></o:p></span></p><div><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p></div></div></div></div></body></html>