<html><head><style type="text/css"><!-- DIV {margin:0px;} --></style></head><body><div style="font-family:'times new roman', 'new york', times, serif;font-size:12pt"><div style="color: black; font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; "></div><div style="color: black; font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; ">Hi Stephen,</div><div style="color: black; font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; "><br></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3">Please enlighten me, how does an organisation whose revenue has been halved can be able to sustain the same high </font><font class="Apple-style-span" face="'times new roman', 'new york', times, serif">calibre</font><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3"> of staff. Last time I checked very few
employees are willing to take pay cuts during lean times which is why the HR template recommends retrenchment, resizing, downsizing, reengineering when profits are dwindling.</font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif"><br></font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif">Therefore my relationship between a reduction to attention to detail is directly related to the reduction in revenue which in this case has resulted from a reduction in calling rates. </font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3"> </font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3">Regards</font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3"><br></font></div><div><font class="Apple-style-span"
face="'times new roman', 'new york', times, serif" size="3">Pay peanuts and get monkeys</font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3"><br></font></div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3">Robert Yawe</font><br><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3">KAY System Technologies Ltd</font><br><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3">Phoenix House, 6th Floor</font><br><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3">P O Box 55806 Nairobi, 00200</font><br><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3">Kenya</font><br><br><div style="color: black; font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; ">Tel: +254722511225,
+254202010696<div><br></div><div style="font-family:times new roman, new york, times, serif;font-size:12pt"><br><div style="font-family:times new roman, new york, times, serif;font-size:12pt"><font size="2" face="Tahoma"><hr size="1"><b><span style="font-weight: bold;">From:</span></b> Stephen Mutoro <stephen@cofek.co.ke><br><b><span style="font-weight: bold;">To:</span></b> robert yawe <robertyawe@yahoo.co.uk><br><b><span style="font-weight: bold;">Cc:</span></b> KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke><br><b><span style="font-weight: bold;">Sent:</span></b> Tue, 28 June, 2011 10:31:35<br><b><span style="font-weight: bold;">Subject:</span></b> RE: [kictanet] Effects of lower calling rates<br></font><br>
<style>
<!--
_filtered {font-family:"Cambria Math";panose-1:2 4 5 3 5 4 6 3 2 4;}
_filtered {font-family:Calibri;panose-1:2 15 5 2 2 2 4 3 2 4;}
_filtered {font-family:Tahoma;panose-1:2 11 6 4 3 5 4 4 2 4;}
_filtered {font-family:Candara;panose-1:2 14 5 2 3 3 3 2 2 4;}
_filtered {font-family:Times;panose-1:2 2 6 3 5 4 5 2 3 4;}
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;margin-bottom:.0001pt;font-size:12.0pt;font-family:"serif";}
a:link, span.MsoHyperlink
{color:blue;text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;text-decoration:underline;}
span.EmailStyle17
{font-family:"sans-serif";color:#1F497D;}
.MsoChpDefault
{font-size:10.0pt;}
_filtered {margin:1.0in 1.0in 1.0in 1.0in;}
div.Section1
{}
-->
</style>
<div class="Section1">
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"sans-serif";color:#1F497D;">Hi Robert: I enjoy your comments. But with due respects, you are
trivializing the all important subject of calling rates. I doubt you can prove
and demonstrate that low calling rates automatically leads to immediate recruitment
of incompetent staff (on the basis of numerous spelling mistakes on the
brochure you have attached). I’ve printed a copy. It is unfair to (consumers) provoke
emotions that you may over-pay for quality services. MSPs have an option to
right-size – go for a lean establishment. Again this must be an exceptional
brochure. Nonetheless, I’d love to hear from Safaricom on whether they can own
up the brocure, its contents and disastrous spellings. Even if they do, I doubt
they will relate the same to low calling rates, MTR or price wars.</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"sans-serif";color:#1F497D;">Regards,</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"sans-serif";color:#1F497D;">Stephen Mutoro</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"sans-serif";color:#1F497D;"><a rel="nofollow" target="_blank" href="http://www.cofek.co.ke">www.cofek.co.ke</a> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"sans-serif";color:#1F497D;"> </span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in;">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"sans-serif";">From:</span></b><span style="font-size:10.0pt;font-family:"sans-serif";">
kictanet-bounces+stephen=cofek.co.ke@lists.kictanet.or.ke
[mailto:kictanet-bounces+stephen=cofek.co.ke@lists.kictanet.or.ke] <b>On Behalf
Of </b>robert yawe<br>
<b>Sent:</b> Tuesday, June 28, 2011 10:01 AM<br>
<b>To:</b> stephen@cofek.co.ke<br>
<b>Cc:</b> KICTAnet ICT Policy Discussions<br>
<b>Subject:</b> [kictanet] Effects of lower calling rates</span></p>
</div>
</div>
<p class="MsoNormal"> </p>
<div>
<div>
<p class="MsoNormal"><span style="color:black;">Hi,</span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:black;"> </span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:black;">It is with sadness that I make
this post, the effects of lower calling rates on Safaricom are beginning to
show.</span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:black;"> </span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:black;">When an organisation known for its
attention to detail, releasing a brochure to the public with such glaring
errors is truly a reason for concern.</span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:black;"> </span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:black;"> </span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"serif";"><a rel="nofollow" target="_blank" href="http://quadrantshift.co.ke/wp-content/uploads/2011/06/safaricom-brochure-errors.pdf">http://quadrantshift.co.ke/wp-content/uploads/2011/06/safaricom-brochure-errors.pdf</a></span></p>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"serif";">Regards</span></p>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<p class="MsoNormal" style="margin-bottom:12.0pt;"><span style="font-family:"serif";">Robert
Yawe</span><br>
<span style="font-family:"serif";">KAY System Technologies Ltd</span><br>
<span style="font-family:"serif";">Phoenix House, 6th Floor</span><br>
<span style="font-family:"serif";">P O Box 55806 Nairobi, 00200</span><br>
<span style="font-family:"serif";">Kenya</span></p>
<div>
<p class="MsoNormal"><span style="color:black;">Tel: +254722511225, +254202010696</span></p>
<div>
<p class="MsoNormal"><span style="color:black;"> </span></p>
</div>
</div>
</div>
</div>
</div></div></div><div style="color: black; font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; position: fixed; "></div>
</div></body></html>