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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Otsieno,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>No one in the Commission is
sleeping on their job. The Commission received formal complaints in regard to
this matter from porting subscribers as well as from a section of the mobile
industry. In response, CCK yesterday afternoon convened a meeting of the
Legal, Process and Technical Working Groups with a view to resolving the issues
in order to ensure that consumers enjoy seamless services as they port their
numbers to the networks of their choice. During the meeting, the two operators
explained the technical problems that they have been experiencing and committed
to remedy them within the shortest time possible. CCK is scheduled to meet with
all the CEOs of the four mobile operators today to ensure that the commitments
agreed on in respect to MNP are secured at the highest level. The Commission is
sparing no effort to ensure that the technical hitches are resolved within the
shortest time possible. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
kictanet-bounces+wambua=cck.go.ke@lists.kictanet.or.ke
[mailto:kictanet-bounces+wambua=cck.go.ke@lists.kictanet.or.ke] <b>On Behalf Of
</b>otsieno namwaya<br>
<b>Sent:</b> Tuesday, April 12, 2011 6:57 PM<br>
<b>To:</b> Wambua, Christopher<br>
<b>Cc:</b> kictanet@lists.kictanet.or.ke<br>
<b>Subject:</b> Re: [kictanet] Airtel accuses Safaricom of sabotaging Mobile
Number Portability<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Mark
Mwangi,<br>
<br>
It is true that Airtel could just be attemtping to manipulate public opinion.
It is notable however that Safaricom has not denied the allegations. In fact,
reading through what they have posted on their website, they are making counter
claims and allegations against their competitor, accusing them of not providing
adequate information to subsecribers who want to shift. I read that to
mean that Safarisom is attempting a justification of their actions as alleged,
especially where they are shy of a point by point rebuttal, at
least in the interest of the market and fairness to the consumers. But I
would be glad to be corrected on this, and this is only when the CCK and Porting
Access Kenya will show some mettle and lend credibility to a process they
started. What we must avoid is the temptation to hide behind the unknown to
dismiss the known. <br>
<br>
OTSIENO NAMWAYA<br>
P.O BOX 7509 - 00200<br>
+254-733-893550<br>
NAIROBI<br>
KENYA<br>
<br>
<br>
<br>
<br>
<o:p></o:p></span></p>
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style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
<hr size=2 width="100%" align=center id=stopSpelling>
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<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>From: mwangy@gmail.com<br>
Date: Tue, 12 Apr 2011 16:58:25 +0300<br>
Subject: Re: [kictanet] Airtel accuses Safaricom of sabotaging Mobile Number
Portability<br>
To: onamwaya@hotmail.com<br>
CC: kictanet@lists.kictanet.or.ke<br>
<br>
so why are you assuming that Airtels claims are correct? could be simply
manipulation of opinion. does anyone know of someone who has experienced any
foul play?<o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>On
Tue, Apr 12, 2011 at 4:47 PM, otsieno namwaya <<a
href="mailto:onamwaya@hotmail.com">onamwaya@hotmail.com</a>> wrote:<o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>That
complaint by Airtel did not come as a surprise to me. For, there had been tale
tell signs from the beginning. First, Safarisom had been the least enthusiastic
about number portability. This was understable to me, though, because, as the
market leader they stood to loose the most. But then I had not anticipated
renegade behaviour from Safaricom and, worse still, failure to tame this kind
of anti competition behaviour by the Communications Commission of Kenya. There
are several things Safaricom is doing: First, they just dont complete the
porting process of those who want to move from Safaricom to another provider.
Second, where the porting is completed at all, they block the line, so the
subscriber finds that he/she cannot be reached. This, in any fair business
environment, is unacceptable and it would not have waited until one side cries
foul. Someone at CCK is clearly sleeping on the job. <br>
<br>
OTSIENO NAMWAYA<br>
P.O BOX 7509 - 00200<br>
+254-733-893550<br>
NAIROBI<br>
KENYA<br>
<br>
<br>
<br>
<br>
<o:p></o:p></span></p>
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style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:
<a href="mailto:stephen@cofek.co.ke">stephen@cofek.co.ke</a><br>
Date: Tue, 12 Apr 2011 16:08:38 +0300<br>
Subject: [kictanet] Airtel accuses Safaricom of sabotaging Mobile Number
Portability<br>
CC: <a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a><br>
To: <a href="mailto:onamwaya@hotmail.com">onamwaya@hotmail.com</a> <o:p></o:p></span></p>
<div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p>
<div>
<h2><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif";font-weight:
normal'>Hi. Interesting development this must be. We would be happy to have
your views on this article below appearing on “Airtel Kenya”
Facebook page (which we are unsure if it is the company’s official page).
</span><span style='font-family:"Tahoma","sans-serif"'><o:p></o:p></span></h2>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Kind
regards,<br>
Stephen<br>
<br>
<br>
Stephen Mutoro<br>
<b><u>Secretary General</u></b><br>
Consumers Federation of Kenya (COFEK)<br>
Natu Court, Block F-45<br>
Ngong Road/Ring Rd Kilimani Junction<br>
P.O Box 2733-00200, City Square, NAIROBI, Kenya<br>
Tel. 254-20-3861718, 3861719, 2300859<br>
Fax. 254-20-3861719 <br>
Cellphones: 0715555550, 0736965590, 0770700007<br>
E-mail: <a href="mailto:hotline@cofek.co.ke">hotline@cofek.co.ke</a><br>
Website: <a href="http://www.cofek.co.ke/" target="_blank">www.cofek.co.ke</a><br>
*************************<br>
<i>Restoring Consumer Pride and Confidence!</i><o:p></o:p></span></p>
<h2><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif"'>airtel
accuses Safaricom of sabotaging Mobile Number Portability</span><span
style='font-family:"Tahoma","sans-serif"'><o:p></o:p></span></h2>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>by
<a href="http://www.facebook.com/pages/Airtel-Kenya/122273904502736"
target="_blank">Airtel Kenya</a> on Tuesday, April 12, 2011 at 3:46pm<br>
</span><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif"'>April
12, 2011… The success of the Mobile Number Portability (MNP) in Kenya is
at risk with reports indicating that some operators may be employing under hand
tactics to sabotage the MNP process, barely a week after its launch. While
lauding the Communications Communication of Kenya for making MNP a reality at
an event to welcome the very first customers moving to airtel from other
networks today, Managing Director Rene Meza raised a red flag saying several
anti-competition tactics were being used to block customers seeking to move to
its network. </span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><br>
</span><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif"'>He said
that whereas initial technical hiccups in the implementation process had been
deemed to be normal and expected, it is now emerging that some operators are
reluctant to address the bottlenecks expeditiously, going against the spirit of
MNP project of giving the customer freedom to own their number and move to the
network of their choice within the stipulated terms. “How do you explain
several complaints received from customers who have opted to move their number
to airtel from Safaricom being unable to receive calls from Safaricom numbers
for several days, while they are able to communicate on all platforms on the
airtel network with the same number?” posed Mr. Meza. </span><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><br>
</span><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif"'>He said
contrary to the regulations issued by the Communications Commission of Kenya,
some operators, especially Safaricom, were still trying to woo back customers
who had already ported out of their network. “It is amazing that after
completing the 48 hour porting process, some players had deliberately declined
to de-activate the old sim cards from their network. In essence, what this
means is that the customer has not completely moved to his network of choice
but is still held captive by Safaricom, an act that is anti patriotic and gross
abuse of dominance by Safaricom clearly designed to beat efforts of the
Government to fully liberalize the sector” he said. </span><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><br>
</span><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif"'>Prior
to the implementation of MNP, all operators had expressed commitment to ensure
the service was implemented smoothly, a move that was seen as another milestone
in Kenya’s telecommunication sector. Largely seen as the next frontier in
the battle for subscribers, the successful implementation of MNP is a test-case
for CCK’s commitment to overseeing reforms in Kenya’s telecommunication
sector. </span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><br>
</span><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif"'>Mr.
Meza added: “We have referred the matter to CCK since we feel that if the
anti-competition tendencies are not weeded out at the onset, customers may not
get a chance to enjoy real freedom and benefits of MNP. - END -</span><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><br>
<br>
<br>
<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p>
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for
people and institutions interested and involved in ICT policy and regulation.
The network aims to act as a catalyst for reform in the ICT sector in support
of the national aim of ICT enabled growth and development.<br>
<br>
KICTANetiquette : Adhere to the same standards of acceptable behaviors online
that you follow in real life: respect people's times and bandwidth, share
knowledge, don't flame or abuse or personalize, respect privacy, do not spam,
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<br clear=all>
<br>
-- <br>
Regards,<br>
<br>
Mark Mwangi<br>
<br>
<a href="http://mwangy.posterous.com/" target="_blank">http://mwangy.posterous.com</a><br>
<br>
Skype : mark.mwangy<br>
<br>
<br>
<br>
<o:p></o:p></span></p>
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