The MPESA/Zap questions have been answered - your mobile money account can't be transferred. Subscribers need to withdraw remaining cash and use up airtime or settle their bills if post-paid subscribers before porting. <br>
<br>And yes, the fact that a new SIM card is actually cheaper than porting is probably a disincentive as well - although at least Airtel have offered to cover the porting fee. <br><br><div class="gmail_quote">On 4 April 2011 08:56, Barrack Otieno <span dir="ltr"><<a href="mailto:otieno.barrack@gmail.com">otieno.barrack@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">Number portability doesnt seem to make sense under the existing circumstances, simple questions have not been answered to mwananchi such as when you port, what will happen to your mpesa, zap or whatever, we must appreciate the fact that we have moved beyond voice, besides, if the cost of porting is higher than buying a new sim card why trouble myself?, this issues have to be clarified in the public domain we must stop being too sophisticated with technology.<div>
<br></div><div>My thoughts.<br><br><div class="gmail_quote">On Mon, Apr 4, 2011 at 8:36 AM, <span dir="ltr"><<a href="mailto:eonchari@lynxbits.com" target="_blank">eonchari@lynxbits.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
..or it could be that Kenyans are just smart<div class="im"><div><div></div><div><br>
<br>
----- Original Message -----
<br>
<div style="width: 100%; background-color: rgb(231, 231, 239);"><b>From:</b> <a href="mailto:robertyawe@yahoo.co.uk" target="_blank">robertyawe@yahoo.co.uk</a></div><b>To:</b> <a href="mailto:eonchari@lynxbits.com" target="_blank">eonchari@lynxbits.com</a><b><br>
Cc:</b> <a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>
<br>
<b>Sent:</b> 4/4/11 1:30 AM
<br>
<b>Subject:</b> [kictanet] Number Portability - Baptism of fire<br>
<br>
<div style="border-left: 2px solid black; padding-left: 5px;"> <div style="font-family: 'times new roman','new york',times,serif; font-size: 12pt;"><div style="color: black; font-family: 'times new roman','new york',times,serif; font-size: 12pt;">
</div><div style="color: black; font-family: 'times new roman','new york',times,serif; font-size: 12pt;">On the 1st of April when number portability became active I expected to see long lines at various providers customer service centres but shockingly there where none, at least not in the Nairobi CBD.</div>
<div style="color: black; font-family: 'times new roman','new york',times,serif; font-size: 12pt;"><br>
</div><div style="color: black; font-family: 'times new roman','new york',times,serif; font-size: 12pt;">We expected that there would be huge full and double page advertisements in the newspapers and scantily dressed girls and over dressed boys shoving fliers down our throats, so why hasn't it happened?</div>
<div style="color: black; font-family: 'times new roman','new york',times,serif; font-size: 12pt;"><br>
</div><div style="color: black; font-family: 'times new roman','new york',times,serif; font-size: 12pt;">Some of the offers made no sense and others might have had a negative effect, for example, Orange had a half page advertisement on a postpay offer yet when I called the listed number it went unanswered I then send an email to the address shown, it is 3 days later and I have had no response. The mistake Orange keep making is assuming that they are competing with the rest, they need to acknowledge that they are the underdog and behave accordingly. Safaricom can have a policy not to sell dual SIM phones but Orange do not have the luxury, they objective should be cannibalism.</div>
<div style="color: black; font-family: 'times new roman','new york',times,serif; font-size: 12pt;"><br>
</div><div style="color: black; font-family: 'times new roman','new york',times,serif; font-size: 12pt;">On Sunday I passed by Orange's new customer service centre at the Sarit Centre and was received with the usual cold reception, after spending a minutes working round the very small shop I walked over to talk to a staff member who was seated at a desk "texting" away on a phone oblivious to her surrounding to ask about the new postpay advert that was in the paper. As expected she had absolutely no clue of the advert or even the offer. So why is it that organisations have e-mail and intranets if information from the ivory tower is sent to the branches and floors below using Postal Mail (postive for PMG)?</div>
<div style="color: black; font-family: 'times new roman','new york',times,serif; font-size: 12pt;"><br>
</div><div style="color: black; font-family: 'times new roman','new york',times,serif; font-size: 12pt;">That is the problem with Orange and we do not really expect much better from them, but Safaricom needs to find its footing afresh as their product offerings and customer service is quickly becoming wanting. There reaction to the number portability issue seems to have missed the mark, they are concentrating on attracting new subscribers instead of trying to retain the existing ones.</div>
<div style="color: black; font-family: 'times new roman','new york',times,serif; font-size: 12pt;"><br>
</div><div style="color: black; font-family: 'times new roman','new york',times,serif; font-size: 12pt;">An associate of mine saw the N8 on offer and dragged me along as he applied for the new service, he is an existing postpay customer but because the offer is not available to existing postpay customers he had to cancel his existing contract to take up a new one so as to enjoy the phone offer.. I hope the exception report will be tabled at their Monday management meeting so that they can rethink the strategy.</div>
<div style="color: black; font-family: 'times new roman','new york',times,serif; font-size: 12pt;"><br>
</div><div><font face="'times new roman', 'new york', times, serif" size="3">I was tempted to do the same but realised it was actually easier to just apply afresh which will resulting in Safaricom making the mistake of thinking that the offer had brought in a new subscriber yet it the the </font><font face="'times new roman', 'new york', times, serif">existing</font><font face="'times new roman', 'new york', times, serif" size="3"> ones who are taking additional lines. Safcom will realise this when my bill next month for my main line drops by 90% and the difference in usage moves to the new number.</font></div>
<div><font face="'times new roman', 'new york', times, serif"><br>
</font></div><div><font face="'times new roman', 'new york', times, serif" size="3"></font><font face="'times new roman', 'new york', times, serif">Well as is confirmed yet again, Kenyans are peculiar.</font></div>
<div><font face="'times new roman', 'new york', times, serif"><br>
</font></div><div><font face="'times new roman', 'new york', times, serif">Regards<br>
</font><font face="'times new roman', 'new york', times, serif" size="3"> </font></div><font face="'times new roman', 'new york', times, serif" size="3">Robert Yawe</font><br>
<font face="'times new roman', 'new york', times, serif" size="3">KAY System Technologies Ltd</font><br>
<font face="'times new roman', 'new york', times, serif" size="3">Phoenix House, 6th Floor</font><br>
<font face="'times new roman', 'new york', times, serif" size="3">P O Box 55806 Nairobi, 00200</font><br>
<font face="'times new roman', 'new york', times, serif" size="3">Kenya</font><br>
<br>
<div style="color: black; font-family: 'times new roman','new york',times,serif; font-size: 12pt;">Tel: +254722511225, +254202010696<div><br>
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br>
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