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Matunda,<br>
<br>
To site a recent example, we had an invitation from BPeSA and other BPO
stakeholders in SA sometime in 2009/10. In the invitation, Kenyan
players in the sector (including students) were was to visit South
Africa to learn from them how and why they have been so successful. The
concerned government agency did not obviously see the value in this and
we missed this grand opportunity. There have been many of such lost
opportunities and I honestly believe there is too much rhetoric and
little to no action.<br>
<br>
Edwin<br>
<br>
----- Original Message -----
<br>
<div style="width: 100%; background-color: #E7E7EF;"><b>From:</b> mnyanchama@aganoconsulting.com</div><b>To:</b> eonchari@lynxbits.com<b><br>
Cc:</b> kictanet@lists.kictanet.or.ke
<br>
<b>Sent:</b> 3/29/11 1:31 PM
<br>
<b>Subject:</b> Re: [kictanet] Domestic Outsourcing Studies<br>
<br>
<div style="border-left: 2px solid black; padding-left: 5px;"> <div style="font-family: bookman old style,new york,times,serif; font-size: 10pt;"><font size="3"><font size="2">Edwin,<br>
<br>
In the case of Kenya, I think the issues would be broader; it is the reason we are interested in success factors where this has happened. I imagine countries like the Philippines, India, South Africa, Egypt, etc can be good case studies; they coudl offer lessons for Kenya and others.</font><br>
<br>
</font>Shukrani.<br>
<div style="font-family: bookman old style,new york,times,serif; font-size: 10pt;"><br>
<div style="font-family: times new roman,new york,times,serif; font-size: 12pt;"><font face="Tahoma" size="2"><hr size="1"><b><span style="font-weight: bold;">From:</span></b> "eonchari@lynxbits.com" <eonchari@lynxbits.com><br>
<b><span style="font-weight: bold;">To:</span></b> mnyanchama@aganoconsulting.com<br>
<b><span style="font-weight: bold;">Cc:</span></b> kictanet@lists.kictanet.or.ke<br>
<b><span style="font-weight: bold;">Sent:</span></b> Tue, March 29, 2011 4:19:40 AM<br>
<b><span style="font-weight: bold;">Subject:</span></b> Re: [kictanet] Domestic Outsourcing Studies<br>
</eonchari@lynxbits.com></font><br>
Matunda,<br>
<br>
there is zero documentation on domestic outsourcing for a couple of reasons; i)companies that engage in domestic ICT projects are not active in BPO forums and (ii) the industry body which ought be able to provide such info has been frustrated over the years to a point of total ineffectiveness with little to no information from government agencies that have assumed this role.<br>
<br>
Edwin<br>
<br>
----- Original Message ----- <br>
<div style="width: 100%; background-color: #E7E7EF;"><b>From:</b> mnyanchama@aganoconsulting.com</div><b>To:</b> eonchari@lynxbits.com<b><br>
Cc:</b> kictanet@lists.kictanet.or.ke <br>
<b>Sent:</b> 3/28/11 1:10 PM <br>
<b>Subject:</b> [kictanet] Domestic Outsourcing Studies<br>
<br>
<div style="border-left: 2px solid black; padding-left: 5px;"> <div style="font-family: bookman old style,new york,times,serif; font-size: 10pt; color: #0000FF;">Friends,<br>
<br>
I am looking for studies (especially of success stories) of domestic ICT outsourcing. If anyone has pointers, please share.<br>
<br>
Many thanks.<br>
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