<html><body bgcolor="#FFFFFF"><div>Edwin</div><div><br></div><div>The reason the South Africa meeting did not take place end 2009 was that our South African counterparts were not ready and frankly, neither were we. The idea still makes sense and our thinking might be that we focus on getting entrepreneurs to meet with prospective business partners. Contrary to the view then, South Africa is not a spillover market from where we can get business that they are not able to service. But it offers a good location for partnerships that require leveraging on skill. We maintain close contact with the sector. If you have any new feedback please share.</div><div><span class="Apple-style-span" style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); "><br></span></div><div>The Kenya ICT Board<span class="Apple-style-span" style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); "> tracks seats within the BPO sector has on a regular basis as part of our reporting on performance contracting. In obtaining information, we maintain that Individual company contracts are not for public discussion unless of course the said company authorizes so I cannot tell you who does what. However everything that has been said is important and your qualitative comments on the sector and why local companies don't outsource is true.</span></div><div><span class="Apple-style-span" style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); "><br></span></div><div><span class="Apple-style-span" style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); ">People don't outsource unless they see value. Period. For many companies locally, it is early days. And we must not give up educating. This is not an ICT issue. It is a business process issue.</span></div><div><span class="Apple-style-span" style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); "><br></span></div><div><span class="Apple-style-span" style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); ">I can however tell you that every single time we advertise or put out a tender and someone wins it, i bet a job is created and a company grows. (I have kept this forum in the loop). </span></div><div><span class="Apple-style-span" style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); "><br></span></div><div><span class="Apple-style-span" style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); ">Please help us to widen the interest by local firms in all manner of opportunities. There are plenty and no one should be deterred. International business is great and has high job creation potential but the factors are sometimes beyond our control. Even one media report can have an negative impact. Dare I say,even what you right here and how you say it can have an impact. Keep it progressive and you will be amazed.</span><br></div><div><span class="Apple-style-span" style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); "><br></span></div><div><span class="Apple-style-span" style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); ">I had some investors in last week to visit very specific shortlisted firms. They came in during the week our university students were raising issues on the unfortunate death of their colleague. Because of the amount of preparatory work the investor had done and their local prospective firms had done, they were not deterred and did not read the mood wrongly. This is a change from a few years ago. They will be investing money in one or two other companies. When a s sector starts to attract international capital, that is exciting and proof enough. </span></div><div><span class="Apple-style-span" style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); "><br></span></div><div><span class="Apple-style-span" style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); ">The hungry business types locally will always carry the day.</span></div><div><span class="Apple-style-span" style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); "><br></span></div><div><span class="Apple-style-span" style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); "><br></span></div><div><span class="Apple-style-span" style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); ">We are making progress and keeping our eye on the prize. Kenya's ICT sector is attracting a lot of positive attention. Please be a part of this train.</span></div><div><span class="Apple-style-span" style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); "><br></span></div><div><span class="Apple-style-span" style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469);">As ante</span></div><div><span class="Apple-style-span" style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469);"><br></span></div><div><span class="Apple-style-span" style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469);">Paul Kukubo.</span></div><div><span class="Apple-style-span" style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469);"><br></span></div><div><br></div><div><br></div><div>Sent from my iPad</div><div><br>On 29 Mar 2011, at 21:00, <a href="mailto:eonchari@lynxbits.com">eonchari@lynxbits.com</a> wrote:<br><br></div><div></div><blockquote type="cite"><div>
Matunda,<br>
<br>
To site a recent example, we had an invitation from BPeSA and other BPO
stakeholders in SA sometime in 2009/10. In the invitation, Kenyan
players in the sector (including students) were was to visit South
Africa to learn from them how and why they have been so successful. The
concerned government agency did not obviously see the value in this and
we missed this grand opportunity. There have been many of such lost
opportunities and I honestly believe there is too much rhetoric and
little to no action.<br>
<br>
Edwin<br>
<br>
----- Original Message -----
<br>
<div style="width: 100%; background-color: #E7E7EF;"><b>From:</b> <a href="mailto:mnyanchama@aganoconsulting.com"><a href="mailto:mnyanchama@aganoconsulting.com">mnyanchama@aganoconsulting.com</a></a></div><b>To:</b> <a href="mailto:eonchari@lynxbits.com"><a href="mailto:eonchari@lynxbits.com">eonchari@lynxbits.com</a></a><b><br>
Cc:</b> <a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a>
<br>
<b>Sent:</b> 3/29/11 1:31 PM
<br>
<b>Subject:</b> Re: [kictanet] Domestic Outsourcing Studies<br>
<br>
<div style="border-left: 2px solid black; padding-left: 5px;"> <div style="font-family: bookman old style,new york,times,serif; font-size: 10pt;"><font size="3"><font size="2">Edwin,<br>
<br>
In the case of Kenya, I think the issues would be broader; it is the reason we are interested in success factors where this has happened. I imagine countries like the Philippines, India, South Africa, Egypt, etc can be good case studies; they coudl offer lessons for Kenya and others.</font><br>
<br>
</font>Shukrani.<br>
<div style="font-family: bookman old style,new york,times,serif; font-size: 10pt;"><br>
<div style="font-family: times new roman,new york,times,serif; font-size: 12pt;"><font face="Tahoma" size="2"><hr size="1"><b><span style="font-weight: bold;">From:</span></b> "<a href="mailto:eonchari@lynxbits.com">eonchari@lynxbits.com</a>" <eonchari@lynxbits.com><br>
<b><span style="font-weight: bold;">To:</span></b> <a href="mailto:mnyanchama@aganoconsulting.com"><a href="mailto:mnyanchama@aganoconsulting.com">mnyanchama@aganoconsulting.com</a></a><br>
<b><span style="font-weight: bold;">Cc:</span></b> <a href="mailto:kictanet@lists.kictanet.or.ke"><a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a></a><br>
<b><span style="font-weight: bold;">Sent:</span></b> Tue, March 29, 2011 4:19:40 AM<br>
<b><span style="font-weight: bold;">Subject:</span></b> Re: [kictanet] Domestic Outsourcing Studies<br>
</eonchari@lynxbits.com></font><br>
Matunda,<br>
<br>
there is zero documentation on domestic outsourcing for a couple of reasons; i)companies that engage in domestic ICT projects are not active in BPO forums and (ii) the industry body which ought be able to provide such info has been frustrated over the years to a point of total ineffectiveness with little to no information from government agencies that have assumed this role.<br>
<br>
Edwin<br>
<br>
----- Original Message ----- <br>
<div style="width: 100%; background-color: #E7E7EF;"><b>From:</b> <a href="mailto:mnyanchama@aganoconsulting.com"><a href="mailto:mnyanchama@aganoconsulting.com">mnyanchama@aganoconsulting.com</a></a></div><b>To:</b> <a href="mailto:eonchari@lynxbits.com"><a href="mailto:eonchari@lynxbits.com">eonchari@lynxbits.com</a></a><b><br>
Cc:</b> <a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a> <br>
<b>Sent:</b> 3/28/11 1:10 PM <br>
<b>Subject:</b> [kictanet] Domestic Outsourcing Studies<br>
<br>
<div style="border-left: 2px solid black; padding-left: 5px;"> <div style="font-family: bookman old style,new york,times,serif; font-size: 10pt; color: #0000FF;">Friends,<br>
<br>
I am looking for studies (especially of success stories) of domestic ICT outsourcing. If anyone has pointers, please share.<br>
<br>
Many thanks.<br>
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